Rated 4 out of 5 by deerisle Great location in Portsmouth
This property is located in the heart of Portsmouth and is ideal for a weekend getaway or a vacation. The room is what you would expect from a Sharaton-- nice, specious, and clean. The staff was really very helpful. The only downside is that the club lounge was marginal. The continental breakfast was okay but nothing more. The friendliness of the staff made up for it. Also, there was not a lot of upgrades for Platinum members.
The hotel is very nice very good restaurants, the historic section of town, and sight seeing venues. I'd definitely return for the location and nice rooms.
October 30, 2011
Rated 5 out of 5 by Sucar32 Very nice stay, as always
I stay here frequently on my work trips to Maine. Staff is very helpful and kind. No problems here! Highly recommend - and their restaurant food is very good ( and I've eaten at a few places in Portsmouth). Just recently they checked me in very very early in the morning after driving all night and desperately in need of sleep. Girl (very nice) at front desk checked me in immediately in a comfortable room so I could sleep. No nonsense about mid afternoon check-in times, which I greatly appreciated and commend Sheraton for that. Stay here, you won't be disappointed, staff is great!
February 8, 2013
Rated 4 out of 5 by Susane053 This hotel was located in a great little town.
We were expecting all the rooms to be renovated, per your online discriptiion. However, we were not told that the in hotel condo was privately owned, and was not renovated by the owners. There were several items that needed to be fixed including a complete renovation. Although the staff was excellent, I would not recommend staying in a room that had not be maintained properly. This was our first experience staying at a sheridan hotel and it may have been our last.
July 19, 2014
Rated 5 out of 5 by Yp61 10 out of 10
This was our 2nd visit to the hotel and it certainly will not be our last. fantastic hotel in a great location within easy walking distance of everything that portsmouth has to offer.the newly renovated rooms are classically elegant and the beds and bed linens really are the best.on top of all that the staff here are wonderful ,the valets , front desk and restaurant personnel are very friendly and efficient.a special mention to Lucia who cleaned our room she was " service with a smile" all the way.
July 5, 2014
Rated 4 out of 5 by Leslie603 Weekend Getaway
Arriving at the hotel we used the valet parking service, good attentive friendly service, worth the extra money. Very fast check in by efficient front desk staff. We stayed on the exclusive Club Level, regular type room, nothing special, TV remote worked sporadically, we had the complementry breakfast which was very good. We checked out the pool, we were disapointed, the pool was in a plain white room, the tables and chairs in the area were scattered around, not very inviting at all so we did not use the pool. All in all we had a relaxing stay and would return again.
February 18, 2013
Rated 5 out of 5 by critter1125 Great Stay
My wife and I stayed for an extended weekend in Portsmouth and couldn't have asked for a better experience. Thank you!
August 12, 2014
Rated 5 out of 5 by Gsemperfitop Simply The Best In Portsmouth
From My arrival to my check out, The staff was outstanding. The valet , the skycaps all the way to the front desk staff and the Hotel manager went above an beyond my expectations .They should be rewarded accordingly with proper praise and recognition. I was so please I re booked again for a longer stay and joined your reward program .The staff and quality of the room and property are exceptional ....I don't have enough thank you s to go around ...Raymond Walz New York New York Thank you all at the Portsmouth Sheraton see you eagerly again every time we come here
January 7, 2014
Rated 1 out of 5 by MHPro Horrible experience due to staff and hotel management
I was staying at this hotel s part of a wedding block. I arrive at 2:25pm to check in for a 3:15pm shuttle bus FROM the hotel. I am informed that I can't check in because there are no rooms ready and that there checkin policy is 3pm (despite them checking in others early from the same wedding I was attending). Nowhere in my confirmation email does it state a 3pm check in and the person who took my reservation stated that it was a strict 3pm check in. Long and short of it is I miss the wedding ceramony all due to not being able to check in. When we finally get to our room the TV doesn't work and there is a welcome gift from a different wedding! When we go to the desk to tak about the inconvenience and broken TV the woman #same lady that checked me in) stated that she would talk to a manager about the issues and get back to me... Never heard from her! Then when we check out a new, and equally incompetent staff member informs my husband "My records indicate that we checked you in at 2:55pm - which is actually early..." This was the worst hotel experiene of my life and it was clear that this hotel was not organized and poorly managed.
July 16, 2012
Rated 5 out of 5 by luv2travel2 Great Hotel
I stayed here while traveling with my adult daughter and used this hotel as a base to explore the area. This Sheraton by far exceeded my expectations. I also had to find a notary and fed ex drop while there and the guest services went out of their way to track down in record time everything I needed. The staff could not have been nicer and more helpful. The hotel is beautifully appointed, located within walking distance of the harbor, restaurants, shops and everything to make your stay a wonderful one. I hope to stay here again and would highly recommend this
July 1, 2012
Rated 1 out of 5 by Unhappy17 Talk about a nightmare
My wife and I stay at the Sherton, Portsmouth, NH for our anniversary. We do this every year and I reserve the same room.
I was promised this room and even double checked to insure we were all set and when we arrived i was told the room was not available. I was irate.
They did offer to knock some money off but the money wasn't the issue. It was the room we awanted and I'm not happy with the way it was handle.
I did ask to reserve this for next year and was promised a confirmation before I left and no one ever got back to me. Lack of follow thru is amzing.
July 19, 2013
Rated 4 out of 5 by Baskims Very Good Option In Portsmouth
This was my second stay at this hotel and was much better than the first. I may have had unrealistic expectations the first go around. The hotel is centrally located and is a short walk to everything. The lobby is quite nice as is the bar on the 2nd floor. The rooms are of average size, but all are clean having seemingly been newly renovated. I'd rate the club lounge as average- they have done the best they could with the limited space. The staff is also quite friendly. I'd recommend this hotel and will stay again when in the area.
Pros: Staff, Location, Common Areas, Harbor View
Cons: suites are privately owned so upgrade to one is very unlikely, pool/workout facilities were basement level and average, parking is a bit pricey.
January 6, 2014
Rated 5 out of 5 by sbass27 Great Location
Hotel is in a great location, you can walk all around downtown from the hotel.
August 11, 2014
Rated 3 out of 5 by EdandFamily Disappointing
Although arrived early, ~ noon, room was still not available until after 3 and the room we received had the AC equipment right outside, which for the 2 days we were there was being serviced so the workmen looked right in the room. Additionally, we had the breakfast program, but on check-in we never received the coupons. It was only upon leaving that I questioned it and was provided with the coupons which we then dashed to the restaurant before breakfast ended so we could at least recoup that expense. Additionally, upon check-in learned that the pool was closed for repairs, but we could walk a mile or so to a public pool if we so chose. Otherwise, a beautiful hotel and super location for access to all that Portsmouth has to offer.
July 17, 2013
Rated 5 out of 5 by Valorie An excellent experience
We just returned from a girls' getaway and we were all so pleased with the hotel and staff. The renovations are lovely, the beds were SO comfy, and the rooms were quiet and perfectly clean. The location was perfect for walking to shops and restaurants. Truly couldn't have been better.
August 2, 2014
Rated 5 out of 5 by Carol5772 Truly a Vacation
The amenities of this hotel met all of our needs. The location was walking distance to shopping, restaurants, tours, pedicures, etc. The room was very clean and the staff was friendly, courteous and very personable/helpful at all times. We had a wonderful stay and look forward to staying with you for our next get-away. Thank you.
July 28, 2014
Rated 5 out of 5 by Liz27 This hotel has a great staff
We enjoyed our stay as we were extremely happy with the courteous staff. The staff provided excellent service, couldn't ask for anything better. Our room was spacious and comfortable and had a great view.
August 5, 2014
Rated 3 out of 5 by crobertsca OK, but nothing to write home about
I stayed here with my family at the end of July for a couple of nights and found the hotel just OK for the price. While the location was great for walking into the old downtown core, and while the lobby area was nice, once we got to our floor and rooms we weren't too impressed. The hallways, room furniture, bathrooms and room carpeting are old and tired and need updating and replacing. This gave the hotel a run down appearance beyond the lobby area. The pool was also closed for repairs which was a disappointing surprise for our us and our children.
August 13, 2013
Rated 5 out of 5 by Sallysue Fantastic place to stay in Portsmouth
We were on a 2 day get away trip and had never stayed in Portsmouth, NH. We took a chance, drove there and arrived at the Sheraton. The desk clerk was very pleasant, she had a very helpful and friendly concierge show us a room on the club floor. It was just what we wanted, the room was very nice with a view of the harbor. It was very clean. Everyone we dealt with was courteous and friendly. We enjoyed the snacks and breakfast in the club room and the women working there were very nice. We did have a drink at the bar one night, service was not great, wouldn't go there again. Also the pool was not working so that was disappointing, I was looking forward to a swim.
Overall we really enjoyed the stay and we would definitely stay there again!
March 25, 2013
Rated 4 out of 5 by KathyM Lovely hotel, great location
We have stayed here in the past but not for several years; great location as it is only minutes walking time to all of downtown Portsmouth. Staff all very nice, we had a king bed on the top floor Club Level - even had a 4 poster bed!
Our housekeeper, "Inky" was beyond fabulous.
My one comment is about the swimming pool area. It is on the lower level and very dark/dreary as there are no windows and it could use an overhaul. Pool was a bit dirty and although it was vacuumed, the entire pool area was a bit substandard. And I am a total 'pool' person.
March 5, 2013
Rated 5 out of 5 by Manchebo lovely
Clean, elegant, spacious rooms
August 9, 2014
Rated 5 out of 5 by CapeAnnGirl Our stay
My husband and I went for a 2 night escape. We were put in a lovely room, unfortunately, next to a family who's young child had not been taught about indoor voices. This toddler was so loud! The hotel immediately moved us to another lovely room where it was peaceful. Our in room refridgerator was not working but in less than 5 minutes we had a working one installed. They were so quick to "fix" these problems and followed up on our comfort both times. We had a wonderful dinner in the Harbor's Edge Restaurant with a great waiter, Ralph. No lounge chairs in the pool room, which made it impossible to "lounge by the pool" so I skipped the pool altogether. That was disappointing. Great location to boutique shopping! Walk to just about anything.
January 28, 2013
Rated 3 out of 5 by RFGJ Great hotel... but not for the price
I was quite disappointed with the hotel overall- the facility was beautiful and the location was great, but the astronomical price set my expectations higher. I was disappointed that for that price, we also had to pay for parking, and that not even a light continental breakfast was included... I was mostly disappointed that after paying so much for a place to stay that our guest room wasn't completely updated. 80% of the room was beautiful, but our bathroom looked like it hadn't been touched in years- the walls were scuffed, the counter was chipped, and the shower head looked to be about 20 years old... There were plenty of other details at the hotel that were great and overall it was clean, but again for the price paid, I expected perfection.
September 2, 2013
Rated 5 out of 5 by JPA1344 pleasant suprise
Made the visit to Portsmouth very enjoyable. The location was very convient for everything. The staff were very friendly.
August 4, 2014
Rated 4 out of 5 by BB4008 Wedding wonderful
We were absolutely delighted with the service, cleanliness and food at our Portsmouth NH stay this past weekend. The staff excelled in providing a wonderful wedding experience. I would have given a higher sleeping score but our bed was hard and creaky. A new mattress would make anyone's stay over the top with comfort.
July 24, 2014
Rated 2 out of 5 by Liten Needs Improvement
This hotel is well located and looks great from the outside. Inside is another story. The Hotel is worn looking, especially the guest rooms.
Some things cannot be changed without structural changes. The guest rooms are small, and the bathrooms are extremely small. If staying on the Club Level, there is only one elevator, and evidently that same elevator must be used by staff servicing the rooms.
Other things can be improved more easily. The mattresses are soft and need replacing. Carpet and drapes should be replaced as well. Housekeeping needs to do a more thorough job. And the Hotel needs a professional concierge.
The best feature of the Hotel, besides the
location, is the staff who are very hospitable. The Valet/Bell Staff are especially welcoming and efficient.
May 9, 2014
Rated 3 out of 5 by Denk Good Location
The hotel was walking distance to restaurants and to the freeway. The front desk staff were very friendly and helpful. We had breakfast on one of the mornings, and it was very good. Appreciated the complimentary bottle water (SPG Gold member) and the internet access.
The room was basically clean, but the drinking glasses had lipsticks on ALL of the glasses. Our room was the "captain's galley" location where the window overlooked the patio. The bad thing is when you open the window curtains, everyone can see you (second floor)!
October 21, 2012
Rated 1 out of 5 by allgoodnamestaken No excuse for filthy and one very rude manager
The rooms on the fourth floor are in dire need of renovation and at least a deep cleaning. The second room I tried was SO bad I made the night manager come have a look, even he looked shocked at the condition of the room. It looked like a frat party had taken place recently and the maid forgot to clean up. Not sure what housekeeping is getting paid for because it is not cleaning. Even the ironing board cover was too dirty too use. I wouldn't even take my shoes off. I was a good sport when they tried to accommodate me until I came back and had no electricity in my room and the manager asked me if I tried the light switch and to go and wait for maintenance. It was then that I lost my cool. I wondered what I was supposed to do in a hot, pitch dark unfamiliar room while I waited for repair. Not sure how a fuse got blown if there hadn't been anyone in the room to trip it. I was already tired and frustrated after the parking lot I paid to park in was full, Shouldn't have to clean things like the fridge before I can use it. This was not worth the money in any way. I was surprised that after having to move twice, no parking, no electricity that there was no offer of a refund. They did offer breakfast but if the rest of the hotel was that dirty I was sure I didn't want to eat anything that came out of the kitchen. A note of apology from the gm would have gone a long way. Perhaps management should have a look at the rooms before you send people to them. After reading reviews that the property was dirty I even emailed the hotel in advance requesting someone make sure the room I was given was clean to no avail What a huge disappointment. The MOD on Friday needs some training on how to interact with guests. He was obnoxious.
August 12, 2014
Rated 5 out of 5 by Maine1 This hotel is a great location for touring Portsmouth
Easy to get to. Attended a wedding and everything was wonderful from the staff to the food. Had a great breakfast the next day. Room was nice and comfortable.
July 31, 2014
Rated 3 out of 5 by Saxman If it wasn't in Portsmouth...
Maybe being HQ for nearby college homecoming and 5 wedding groups on a fall foliage weekend was too much. Reserved and paid for queen bed, (for 2), got standard bed and "sorry". Network TV stations were "out". Room key not properly activated. Bartender ruined a Manhattan- used dry vermouth only, even after I specified "sweet." Restaurant quality inconsistent. Chicken great, scallops absolutely tasteless. Housekeeping staff was very nice.
Appears they don't need to try very hard to fill beds. Put a damper on my birthday celebration.
October 15, 2013
Rated 5 out of 5 by joanne724 Nice Hotel
Nice hotel, mattress needs to be updated in the beds. The elevator is a little slow. Clean and we were on the 5th floor, they provided continental breakfast and snacks. Loved having a refrigerator in the room.
July 28, 2014