Rated 4 out of 5 by Carmine Very Nice Hotel, Helpful and friendly staff
Staff from housekeeping to waitpersons were friendly and helpful. Facility attractive and well appointed. When I told the desk that I needed a roll away for my grandson they immediately switched us to a two queen bed room. At formal banquet on Friday night my grandson did not like the cheesecake. The server on her own initiative brought him two giant chocolate chip cookies.
The only negatives were the construction work and strangely, the room did not have a dresser.
Lots of easy ways to get around Pittsburgh from Station Square and the Sheraton.
June 22, 2014
Rated 5 out of 5 by George04 Travel Baseball Tourney
Booked last minute. Did not want to drive the 1.5 hours home. Sheraton 15 minutes from where we were playing. Starwood Elite Member. Used Points. Check-in staff were awesome! Gave us Club access, which was really convenient. Used for a snack and for breakfast. Outstanding! The hotel appeared recently updated. Very nice! Parking was not as bad as expected, so another bonus! $12.00 over night. Nothing but good to say! That is why we use Sheraton!
June 30, 2014
Rated 1 out of 5 by Sleepy42 An_Experience
Staying in the Hotel was convenient because I was exhibiting at the SGCD-Show. I had booked four nights. The room was fine, but during the night you could hear freight Trains passing by. Breakfast was disappointing, the selection at the buffet below averag for the Price range. On Tuesday, after the Show, no buffet, because the Hotel did not have enough guest to warrent a buffet. Ordering French toast from the menu I was again disappointed, because the French toast was nothing Special.
April 9, 2014
Rated 1 out of 5 by designersew Unbelievably disappointing
I normally love Sheratons, but this one is supremely overpriced and needs a complete overhaul.
May 16, 2014
Rated 4 out of 5 by Sharon738 Magnifying mirror in bathroom
As I get older, these magnifying mirrors are great to help apply make-up. However, the mirror probably was installed by a guy. It was too high for me to even use and the height was not adjustable. In addition, one of the light bulbs in the bathroom was out so it was difficult to see to put on make-up.
July 3, 2014
Rated 2 out of 5 by Manda Great staff, but not clean.
We stayed at this hotel the day after Christmas. The front desk staff was very friendly. I called when I noticed several stains on the sheets and pillowcases and food on the floor. They said they would give me a new room. Moved us to Club Level and gave us vouchers for a free appetizer and 2 free breakfasts. Very apologetic. The new room still had stains on the comforter. Our room had a great view and the staff was friendly. I expected more from what is supposed to be a top hotel. Rather outdated. Nothing special. I won't be staying there again.
December 28, 2013
Rated 2 out of 5 by Disappointed Not for the business traveler
The breakfast dining experience was very poor: painfully slow service, limited menu, substandard food quality for the high cost of the meal. The room was clean, but the amount of air freshener used in the hallways and rooms was a constant assault on my senses and made me wonder if the hotel was covering up some other, less desirable smell. Desk service was fine although I was put in a room right next to the elevator and had to return to the desk to change that. The bellhop is very helpful and gave me lots of good tips for how to get around town.
March 26, 2013
Rated 1 out of 5 by bbcc Disappointed
We stayed a couple years ago and amazing how DOWNHILL a hotel could go.
We were supposed to get an antrium view room, we got the city view without being told of the trains. We were in a corner room that was not very clean and very loud with construction going on. I was going to the hospital the next day and needed sleep which i did not get. The bed had metal bars sticking out which hit my leg a couple times. The shower was not good at all. Checking in and Checking out staff could not care. very disappointed.
February 15, 2014
Rated 4 out of 5 by MarkG61 UNorganized mess
This hotel should be used to accommodating a large number of guests coming and going, but that did not appear to be the case.
Upon arrival we joined about 30 other guests whose rooms were not ready. We were all trying to check in for weddings that were scheduled to begin in a couple of hours. The staff did get us all into rooms, but we were all rushed to get prepared.
In speaking with other guests that had arrived the previous day for the rehearsal events, I found that they had the same experience.
While waiting for our room, I noticed a number of guests that were confused as to which elevator to take to their room. They had not been told by the front desk which floor their room was on and which elevator serviced that floor. That should be simple customer service.
We did find the room to be clean, accommodating and comfortable.
We were disturbed a number of times through the night by other guests returning to their rooms after an evening of partying.
June 30, 2014
Rated 5 out of 5 by jmtoronto family friendly hotel
Great location, helpful staff. Hotel was clean and modern. The only thing is that there were renovations going on, which took away from the appearance of the hotel, albeit temporarily
July 2, 2014
Rated 1 out of 5 by Busterdog Underwhelming experience
Had to check in 3 times. The first 2 times sent me to a uncleared room. Finally after3rd time the room was clean. Told me had a free breakfast, but never told anybody else in the hotel, had to go and beg for free breakfast. Got this room from an auction, was told it is paid for. Told at check in it is completely paid -> now got a bill charged to my CC and now I have to call and take time off to correct this mistake. Underwhelming professionalism or overwhelming incompetence from check in to check out. Room was mediocre.
November 12, 2013
Rated 5 out of 5 by JAV2 hotel under construction
minimal interference with stay, staff especially helpful
July 3, 2014
Rated 3 out of 5 by Adel14 Hotel under construction
This hotel has history, and was under construction, and understaffed. I am sure once it in finished you will be fine. My room lacked a frig, had a shell, I could not check in until after 4:00 because they were so busy and I had to hold my luggage for 3 hours in lobby (arrived at 1). Ran out off toilet paper, only had one roll from day one, we opted for the "green clean" so the maid never came in. In those cases, you should at least start out with 2 rolls. Just a thought. Thanks though.
June 22, 2014
Rated 5 out of 5 by George59 Nice hotel and location
Nice hotel and location. Good facilities and friendly+professional staff.
July 2, 2014
Rated 3 out of 5 by Chipper No phone at desk
Following a last minute reservation - Check-in staff explained the room options and kindly advised me not to take a room overlooking the railway tracks. I took a room overlooking the atrium. The check-in staff also kindly allowed me a late check-out, which was very helpful as I needed to work in my room the next day. Unfortunately, I found that there was no telephone on the desk. I had to move the bed to get the phone to the desk. Restaurant service at breakfast was friendly and the breakfast was good.
May 25, 2013
Rated 3 out of 5 by WeekendTraveler56 Not Equipped for Holiday Weekend Rush
I should have expected confusion and disarray when walking into the hotel on July 3rd at 4 PM and the Check-In desk was relocated to across from the Gift Shop. The reservation that I made on New Year's Day for a specific suite on the 7th floor was not available, apparently because I had booked with central booking and not directly with the hotel. The room was ok but very odd. The "living room" portion of the suite was nearly empty. The room is huge but there was only a couch, 2 side chairs, a coffee table, and a table along the wall to hold the television set. The refrigerator was back in the corner near the window. There was one potted floor plant. No table or desk to work on, no desk chair, nothing. Did the hotel run out of furniture? Good thing I didn't need to plug in a computer to do work. The "bedroom" side of the suite was fine. Since we were not given the room as reserved, the Front Desk check in personnel was gracious and provided us with a Service Promise certificate for Breakfast for 2 at the Trackside Restaurant. This was a huge mistake. Not sure why at 9:45 am the restaurant staff was unable to handle the customers but it was nearly a disaster. As someone with a disability, I need to know why I am always expected to walk the furthest distance to a table? Down the entire length of the restaurant, along the buffet table, up another set of stairs, to be seated at a table near the window. Two of the 4 chairs had milk spilled on them and the cloth napkin had something wet - like ketchup - on the napkin. After waiting for 10 minutes our server finally arrived to take our drink orders. We specifically said 2 decaf coffees and one chocolate milk. When she arrived, she seemed surprised when we said that we both wanted decaf coffee. She said "oh you want coffee too?" I should have passed on the coffee - it was the worst decaffeinated coffee that I've ever had. After waiting another 10 minutes for a bowl of cereal, and then another 15 minutes for our meal I should have realized that this was a mistake. Why is French Toast drenched with syrup and covered with sickeningly sweet bananas and dried fruit? The French toast was not able to be eaten. The egg omelet was obviously Egg-Beaters. I had to ask for my side order of sausage. Why couldn't this server get anything right? When she returned to ask how our meal was we told her the coffee was horrible. She returned, 10 minutes later, with 2 supposedly fresh cups of coffee which were equally as horrible. At this time we gave up and since she had already had our Breakfast voucher, we left. although we had no idea what the breakfast would have cost, we did leave our server a tip. This facility needs a lot of help. The rooms might be large but they are empty! Another suggestion: place the coffee maker near a WATER source! It's perched precariously on top of the refrigerator in the living room area, no where near a sink for water. Yet, the counter in the bathroom, which is huge, is empty except for an ice bucket, glasses, and complementary bathroom supplies. Lots of room to place the coffee maker in there! Someone needs to think when designing the amenities in this hotel.
July 6, 2014
Rated 2 out of 5 by refroe poorly managed
staff lacked training; hotel not well run
June 30, 2014
Rated 4 out of 5 by MNJ1 Sheraton Station Square
Hotel was so much better than the last time I was there.
June 30, 2014
Rated 3 out of 5 by jeff not so good
the room walls are exceptionally thin. there was a party going on in the room next to us and i asked to be moved. the staff was nice enough to move us. the wall were thin in the new room as well. both rooms are old and dated. wallpaper was peeling off the walls in both rooms and molding was coming apart in one room. not the typical standards you would expect from sheraton. the view was spectacular. the lobby area was nice. overal just a mediocre hotel with old rooms.
November 17, 2011
Rated 5 out of 5 by PIATAmy Pleasant stay, interesting setting
The river views are lovely, and the setting is historical. Lots of places to eat (although mostly they are chains). Unfortunately the retail shopping at Station Square is not very good. The hotel is very nice, consistent with what you would expect from the Sheraton brand.
April 5, 2014
Rated 3 out of 5 by warren70 Disappointed
We were there with a group of 200 attendees and the hotel was under renovation. Breakfast service was almost non-existent. The hotel didn't seem to have a clue that extra staff would be needed to take on the volume. Our room was fine, but needed drawers. There were only 2 small drawers on the TV stand, not adequate for living there for 4 days. I have stayed at your hotel 3 other times. This time I was not impressed.
June 22, 2014
Rated 1 out of 5 by hansar 2 night minimum stay now required..even if you're a Starwood Member.
We are Starwood members and have been staying here for years. I tried to book a room for one night and was informed it had to be at least 2 nights. I have been staying here for years and this is the first time this has happened. I am cancelling my AMEX Starwood credit card!! This is ridiculous!!!! They change their policies/point values constantly!! Being a Starwood Member means nothing....don't waste your time staying here!! Overpriced dirty hotel!!!
August 18, 2012
Rated 4 out of 5 by WantsMoreTravel Overrated
This is a very nice Sheraton. My complaints are that with what they charge, parking should be included. Sheraton has this listed as a Category 4. No way! The Swan and Dolphin at EPCOT are Category 4s, this one is not. The Club Lounge is very nice, but a little more choice for breakfast would go a long way (especially for a Category 4 hotel).
The furnishings were nice, and as always, the Sweet Sleeper Bed was very comfortable.
We made the mistake of arriving at the same time that a Penguins game was being played. It took almost an hour to go the last 5 miles. Also, check the directions. We followed our GPS and it took us the long way. The printed directions are pretty good, but a little misleading. It definately helps to have a navigator with you!!!
We were upgraded to a top-floor room overlooking the city. Can't get any bettter than that!
February 21, 2013
Rated 5 out of 5 by PirateFan Sheraton Station Square, Pitttsburgh
Very nice experience. Great place to stay when you are going to a pro baseball or football game.
June 28, 2014
Rated 3 out of 5 by L104 The staff was not friendly
Our checkin person was extremely rude and unwilling to listen to our needs. Check in was at 3:00 and the room wasn't ready till 3:45. The clerk was suppose to call us when the room was ready and never called, we happened to check back and see how much longer it would be. Our room had a sewer back up odor in it.
June 24, 2014
Rated 5 out of 5 by Ranben Beautiful Hotel
This is a great hotel within walking distance of the Clipper fleet, to take the shuttle boat to the stadium for a Steeler or Pirate game, a lot to do in Station Square , great restaurants in Station Square and near the Casino and Mt Washington where there are other very nice restaurants over looking the city. The hotel shuttle will take you to Amtrak or to the Incline which is a must if you want to see a fantasic view of the city .
June 20, 2014
Rated 5 out of 5 by eagleschick this hotel has the best staff by far!!!!!!!!!!
we wanted to send a shout out to our shuttle bus driver steve! he rescued us from the southside and got us to our eagles concert with time to spare!thank you soooo much!we waited for a taxi for almost two hours and they never came to take us!!!!!!the cab service in Pittsburgh is absolutely horrible!!!!!!!!!!!!!!!!!beware!THANK-YOU STEVE FOR YOUR WONDERFUL PROFESSIONALISM AND SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,The Orcutts
July 25, 2013
Rated 3 out of 5 Just needs updated/ Super comfy beds!
Just needs updated but that is underway. Had to park in the garage not to happy about that. Bed was super comfortable and clean and that is the most important to me. Convenient location!
June 26, 2014
Rated 4 out of 5 by blackrose Very nice hotel
Once I have received one of the newest and remodeled rooms, I was very satisfied with everything.
April 9, 2014
Rated 5 out of 5 by bunder2 Fantastic Girlfriend Getaway!
I just returned from a great weekend at the Sheraton at Station Square. The staff including the managers, restaurant, shuttle drivers and housekeeping could not have been more accommodating. The rooms are very comfortable with an excellent view of the Pittsburgh skyline as well as the river. I hope that anyone who is planning a getaway weekend in Pittsburgh chooses the Sheraton at Station Square. You will not be sorry!
August 21, 2012