Rated 5 out of 5 by Nana246 Nice place to stay in NYC
Quick car valet and fast check in. Efficient and friendly staff to meet your needs. Elevators very fast and never a wait. Very comfortable bed and pillows. Great location for walking to theater, Lincoln Center, Moma and 5th ave. Enjoyed our stay.
October 15, 2012
Rated 4 out of 5 by talmakku location location location
I stay at this hotel once a month. Fantastic hotel with a Great location and very good staff both at reception as well as club lounge.
My only negative comment is the club lounge no longer has fresh fruits for breakfast. Bring them back please !
September 10, 2012
Rated 3 out of 5 by Dudley Good location; small room
The hotel is well situated, close to many museums, shopping and landmarks.
Our room, two double beds, was quite cramped. The small desk by the window was almost unusable. My experience, if you are Gold Elite, is that you receive a larger room.
October 23, 2013
Rated 5 out of 5 by Len007 Hotel Staff so helpful
A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options.
December 16, 2013
Rated 4 out of 5 by SuperBowl2014 Facilities need improvement
Two things did not work properly, the satellite TV reception (numerous channels had terrible reception) and the shower (70% of the water poured out of the tub faucet instead of the shower head). Otherwise the stay went fine.
February 2, 2014
Rated 4 out of 5 by Peninsula Great Hotel
The room was cozy but extremely clean and comfortable. I have stayed in other hotels in NYC where the beds are to hard, the bed comfortable. Slept like a baby eery night. The staff is stellar and very attentive to our needs. Will stay again:)
October 30, 2013
Rated 4 out of 5 by Annz Pillowcases and towels
Pillowcases and towels had a sour smell, similar to what I've experienced in cheaper hotels. It was very off-putting, as I had to go through quite a few to find some that smelled fresh. Maybe your laundry should consider changing its detergent.
August 26, 2012
Rated 2 out of 5 by Jan64 Expensive and not satisfacory
I was dissatisfied with my stay at the Sheraton New York. Big hotel with with good location but no customer and service minded staff. Had a good experience when booking the room via internet / reception but not with the service during the stay.
December 4, 2012
Rated 5 out of 5 by Glo1227 The Staff is amazing!!
From the moment we walked into the hotel to the moment we picked up our car. Every staff member was helpful, polite and smiling. A truely enjoyable customer service experience. Keep up the great work and awesome Guys out front of the building.
February 11, 2013
Rated 3 out of 5 by FrequentTraveler1957 Overcharges
Disappointing. Twice I ordered room service and both times the prices charged on the bill were MORE than the in room menu. Overcharges ranged from $1 to $2 per item.
The first room service delivery was on time. The second was 15 minutes late.
June 25, 2012
Rated 2 out of 5 by Traveller01 Director
The service was much under expected for the normal Sheraton standard I know. The staff in the reception seemed like they didn't care about customors and made a lot of mistakes. Very unprofessional. The cleaning of the room was not satisfying.
December 4, 2012
Rated 4 out of 5 by frankr Great Location
Was thrilled to have access to so many subways nearby, We had to go to Brooklyn for a wedding and it was easy.
Business center was small. In room Internet cost seems ridiculous when you are already paying more than $00 per night for a room.
July 26, 2012
Rated 4 out of 5 by elks Fantastic Front desk Manager
I had a terrible experience upon check in which was resolved within an hour by Meredith the Front desk Manager. Excellent stay after she resolved problem.. Sheraton is lucky to have someone like that who really cared! Definitley coming back!
December 11, 2012
Rated 5 out of 5 by John1066 An Excellent Place To Stay
I found the hotel clean and well-staffed.
April 28, 2014
Rated 4 out of 5 by DFern Fabulous Location
The most outstanding feature of the Hotel is it's location - particularly if you are a first time visitor to New York.
The rooms are a little small but quaint - staff are friendly and try to be of assistance.
Room Service is reasonably good
August 20, 2013
Rated 2 out of 5 by DWTraveler Great Location; poor service
Check-in took forever (even as a Platinum member) - elevators took even longer - each time. Bathroom was really cramped, even by NYC standards.
Conscierge level was nice (service, food, etc..)
Other than the location, I wouldn't recommend
June 18, 2012
Rated 5 out of 5 by tkeith2467 sheraton NY, still keeping it together
hotel is just north of TS and very busy, but the staff was great and no long lines at check in. room was recently renovated with nice updated furnture. hallways were clean and showed little wear and tear.
February 24, 2014
Rated 4 out of 5 by Melis Location location
Great helpful staffs, excellent location! Busy hotel, paper thin walls, NY city never sleeps anyways. Would recommend this hotel to all my friends and family.
March 28, 2014
Rated 5 out of 5 by epg123456 great
had a great time. everything was clean and the staff very nice
April 24, 2014
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 5 out of 5 by DPhilly Great staff
This is the 3rd time we stayed this hotel. This time is very special for us. The staff is great especially Tommy at the Club Lounge who made us this trip very memorable.
We will come back!
March 9, 2014
Rated 5 out of 5 by BizTvlr06 Great hotel and excellent customer service
The Sheraton Times Square hotel is in an excellent location. The rooms are comfortable, clean, and the staff exceptional. The staff at the hotel went out of their way to be friendly and took extra steps to help this business traveler out.
June 22, 2013
Rated 3 out of 5 by SRSchalk Not my favorite Sheraton
This hotel is not the best Sheraton around. The rooms are small, the staff is unfriendly, the maids failed to bring enough towels, even after we requested additional towels, our toilet didn't work properly and there was a bug in the room.
July 9, 2012
Rated 2 out of 5 by daver COLD WATER
Was given a handicapped room when reservation was guaranteed for a king. Room was clean but queen bed. Cold water in the shower and sink. Place looks very nice but isn't. Will choose other Starwood properties on my upcoming visits to NYC.
August 17, 2012
Rated 5 out of 5 by DKN8 Always a great stay
Great location... Staff is wonderful and made us feel special. Joy and the other daytime girls at check in couldn't be kinder or more helpful. Rooms are small but very comfortable. Can't wait to go back!
February 22, 2014
Rated 5 out of 5 by Robynn Good location
The only issue I had was a miscommunication in regards to our late check out as a SPG member.Housekeeping wanted us out to clean the room and even had a supervisor tell us it was time to check out. The 3:00 check out was in the computer.
October 14, 2012
Rated 2 out of 5 by PMH57 Less than ideal
Small room. Construction and noise until 1AM just outside my window. Small fitness area, crowded and only available for an extra fee (with a room rate of nearly $400/d that was a bit much). Also: no free WiFi for that price.
November 14, 2012
Rated 2 out of 5 by sadie42839 Not a great Sheraton
Rooms are very noisy, you can clearly hear guests/staff in the hallway. Room was not clean upon check-in. $10 fee to use the fitness center. Also, staff seemed pretty disengaged/didn't recognize SPG status almost at all. Rooms are tiny.
May 7, 2013
Rated 5 out of 5 by Brian1133 Great Experience
This was a new experience get-a-way for our relationship. The opportunity to stay at the Sheraton was something we've never experienced before and it, by far, exceeded expectations. Our stay helped solidify how great it is to visit NYC!
September 18, 2012
Rated 3 out of 5 by KSella Busy Hotel
Good location, busy hotel. Rooms small but ok. Staff very nice.
April 22, 2014