Rated 4 out of 5 by Deb53 This hotel is very convienient.
I had a big problem with the heater,(cold and then water shoooting everywhere) I got immediate help from the staff but unfortunately the room they moved me into the heat didn't work either but I was to tired to notice until I woke up in the morning very cold.Temp 66. The front desk people were very good as well and took the price of one of my days off the bill. I appreciated it.
October 8, 2012
Rated 2 out of 5 by McKenna Disappointing
My husband and I were expecting a lot more considering the room rates. The room and bathroom was very small and crowded. The floors looked like they hadn't been vacuumed in months and a vent in the bathroom had one inch of dust, hair, and buildup on it. The breakfast (only for 'club' members) was a joke. If this hotel was 1/2 what they charge it still wouldn't be a good choice.
December 7, 2011
Rated 2 out of 5 by me25 Dissappointed
The room was clean.
The air conditioning was terrible, it never got cooler than 75 and humid.
Most often, hotels offer some kind of breakfast with your stay and this hotel had nothing unless you paid an increased rate, we were already paying more than the usual for this area.
All of the surrounding hotels gave a discount rate for Iowa Orientation and this hotel did not.
July 6, 2012
Rated 5 out of 5 by HappilyEverAfter19 Amazing hospitality
We have stayed at this hotel several times but last night topped them all. We got engaged yesterday and stayed in celebration. They went above and beyond to make the day and night special for us!! We even woke up to a congratulations card and breakfast for two at the Share restaurant . We especially want to thank the night manager and the front desk! They were great!
March 20, 2012
Rated 5 out of 5 by Chasser213 Great Hotel!
We have stayed at this hotel many times, particularly over the July 4th weekend. We have never been dissapointed! Great customer service, great location and always a pleasure to return to after a hot day in the sun listening to jazz. Thanks to everyone that makes our stay pleasant. It takes all of you to make us happy enough to keep returning. Keep up the good work!
July 8, 2012
Rated 4 out of 5 by Jackson1 Great location and a good hotel
I like this hotel. It just needs some tweaks.
The shower in our room varied in and out on it's temperature.
The bell staff was overtaxed and mostly unavailable.
The cleaning staff forgot to leave coffee and cups and shower supplies. They also did not make our bed after we had taken the $5 token the day before but wished our room to be finally cleaned the next day.
June 15, 2012
Rated 5 out of 5 by LJSKN genderal services
Food was excellent; staff was friendly and responsive. Out door noise was tolerable and staff addressed it appropriately. Facility is strategically located and convenient. Great place to stay!!!
April 12, 2014
Rated 5 out of 5 by jim119 excellent service and friendly people
My one night stay turned into four nights due to problems with the project that I was working on. The entire staff from the front desk to the waitstaff to building engineers were so kind and ready to assist me. I need to return to Iowa City in a week or two and will be staying at the Sheraton. I was especially fond of Kim R. and the front desk!
November 17, 2012
Rated 4 out of 5 by AReneeH Facilities need attending to
Having stayed at this hotel dozens of times over the last 7 years, there are plenty of good things going on…location is great, Share Lounge is good and convenient, bell staff are accommodating, long-time employees recognize regular guests and are friendly.
The renovations that were made several years ago, however, need updates. The facilities need attending to:
- Electrical outlets (particularly the ones on the desk lamps) do not work. Have experienced this in at least 3 different rooms including Club Level and colleagues report the same.
- 2 of the 3 treadmills in the exercise room have had "out of service" signs on them for at least a month.
- Heating/AC vents are loud and clunky in every room I've stayed in.
Hotel seems to be using students from local hotel management school school. This is admirable but the lack of experience behind the front desk gets a little tiring.
SPG membership was useless during last visit. Was told only available rooms were on 2nd floor, adjoining the pool. After a few minutes of requesting a room on any floor but the 2nd floor, the desk staff "made an exception for me this one time" and put me on Club Level (which I had not asked for). Found out later that my colleague who checked in right before me was surprised he had been given a room on the Club Level without requesting it. He is NOT a SPG member.
May 3, 2014
Rated 5 out of 5 by 10travel Outstanding staff and service
I had to be there under family hospital related circumstances and the staff at this hotel could not have been better. We have stayed at the top hotels around the world and I was treated the way we are treated when we are spending over $2,000 a night on a room at the best hotels. I would feel very comfortable recommending this place to anyone.
June 19, 2013
Rated 4 out of 5 by TJ44 Great staff
We were in Iowa City for a swim meet. Nancy checked us in but our room was not scheduled to be ready until normal check in time. She went above and beyond and found us a room that was ready immediately. It was convenient since we were traveling as a family. Great service. The location near the U of I swim facility was unbeatable.
May 29, 2012
Rated 5 out of 5 by MissL14 Extreme comfort
I was very pleased with our accommodations and the bed was amazingly cozy, just like a high end spa!
April 16, 2014
Rated 4 out of 5 by scully12 late check in
I've always been please with my past stays at the Sheraton Iowa City, but this last time
I arrived way past check-in and had to wait over an hour
for a room to be cleaned - which I tried to be ok with, but I thought I would have been compensated with something, but nothing, which was very disappointing.
October 13, 2013
Rated 4 out of 5 by LM328 Great Hotel/terrible beds
This hotel is in a perfect location for the Univ. of Iowa campus. The staff was excellent. Very friendly and helpful. The decor is very pleasant. The rooms are fine although the counter space in the bathroom was small. However, the beds were the most uncomfortable my family and I have ever slept in.
June 18, 2012
Rated 4 out of 5 by Mike12 excellent, but 2 problems
Excellent comfort, club lounge breakfast and refreshments, service. Would have rated 5 stars, except: (1) elevator signal too loud- echoes down the hall and disturbs sleep
(2) printer in Club Lounge was out of ink for two days: front desk reported they were still awaiting delivery of ink cartridge.
June 11, 2012
Rated 5 out of 5 by Curt525 Always a Pleasure
Our daughter is a senior at University of Iowa. We have enjoyed many stays at Sheraton Iowa City over the years. The facilty is modern, clean and comfortable. Staff is extremely customer service oriented, and pleasant. Of course, the location is optimal for visits to the University.
October 31, 2012
Rated 3 out of 5 by Jenn39 LAZY
Got a room as a gift for my birthday and as were down town hitting the local establishments and before we went to dinner after a swim were were going to shower and what do we see as we look up 2 dirty was cloths from another guest. Not the best thing to see for the price of the room
December 20, 2012
Rated 1 out of 5 by manning Needs to improvement
People were nice but did not explain one thing about they offered at the hotel we had to keep calling the front desk for info, remote control didnt work, ice machine didnt work, addtional charges for things not told to us, no breakfast what so ever, for the money ITS NOT WORTH IT!!
June 23, 2012
Rated 5 out of 5 by michele2012 great for dogs and family!
thank you for taking us in iowa. after traveling for 29 hours, we were stuck and had no where to go. we had an 8week old and 3 year old. we were traveling to iowa and couldn't get any further.....thank you for the wonderful stay! the front desk workers were so nice and welcoming!
December 25, 2012
Rated 5 out of 5 by danielhcy Welcoming Staffs with Outstanding Service
My stays with this hotel was outstanding because of the service from the staffs. For business reasons, I have to visit Iowa City on bimonthly basis. Although not frequent, I was remembered by the staffs after a few stays. I appreciate such welcoming greetings in a new city.
September 9, 2013
Rated 4 out of 5 by Julie45 Location is great
The only problem we had was the lights from the pool were on all night and with our room being by the pool, we had light shining in our room the entire night. We had to pull the curtains together as much as we could and move the table back against them to keep them together.
November 7, 2012
Rated 5 out of 5 by pkh1950 Well maintained accomodations
Room was comfortable, clean and pleasantly decorated and furnished. Negatives: Burned out entry light upon arrival. Although a non-smoking facility, encountered heavy smoke in hallway and near the elevator. When reported, staff acted promptly to correct both situations.
October 19, 2012
Rated 3 out of 5 by Martymay great location; bad amenities
I can't believe the hotel charges $10.00 a day for Internet -- that seems ridiculous when much cheaper hotels inthe area provide free wireless. Also, we were there for a convention,a nd the food served was terrible -- tasteless and dry. I expect more from a Sheraton.
October 16, 2012
Rated 5 out of 5 by ROLLO Blinding snow
Thanks for welcoming us and being so friendly.
We were exhausted after 10 hours in bad weather with a 9 year old child and 2 dogs.
You saved my sanity,plus you made a little girl and her 2 dogs so happy.
We all slept great and made it to Christmas in Minnesota .
December 26, 2012
Rated 5 out of 5 by BrendaK Great Weekend in Iowa City
My husband and I were visiting our daughter at the University of Iowa and stayed for the weekend at this hotel. From the minute we checked in to when we left the service was perfect. It was a busy weekend due to several events but the staff never missed a beat.
February 8, 2012
Rated 5 out of 5 by Beda Favorite Hotel in Iowa City
With two students in the U of I we have made many overnight trips to town, stayed in most of the best hotels and this is the best for the money. Great beds, well furnished rooms and the best location. We've never been disappointed with anything at the Sheraton.
December 20, 2012
Rated 3 out of 5 by biztraveler09 Nickel and Dime
Bathrooms are small and you have to pay for internet when right across the street the local coffee house offers free wifi. Every other hotel in which I have stayed in Iowa City offers free wifi. It's 2012 - you can get free wifi in CABS for crying out loud!
August 13, 2012
Rated 4 out of 5 by doc1 Nice experience
Great restaurant staff and food. Front desk not quite up to par. Check-in forgot to stamp parking, caught by check-out staff. But then did not apply credit voucher as part of stay - somewhat argumentative. Follow-up bill which was e-mailed corrected it.
September 7, 2012
Rated 5 out of 5 by FoxRunner Exceeded Expectations
This hotel is in an ideal Iowa City location. And while that alone would make it a solid choice, it was the facility itself that was perfect for our group. It was very clean and the staff was excellent. We will be back and hopefully soon.
January 4, 2012
Rated 5 out of 5 by von65 This hotel has great features
This hotel is located in a wonderful area, close to campus and the downtown. The Club Lounge amenities were great; the staff was exceptional. The cleanliness and ambience far exceeded our expectations. We look forward to coming back soon.
July 29, 2012