Rated 5 out of 5 by Phil104 Comfortable hotel with a nice deal/location
This was my first time staying here. The room was clean and comfortable. The hotel is close to major attractions. I would use again, except, my experience at check-in. It was late night, but hotel stuff who took care of my check-in could do better. I am not a frequent customer or high profile person. However, I should be treated as a valued customer at least. I did not feel welcomed. That was the only down side of my stay.
January 5, 2013
Rated 1 out of 5 by Lilchop72 100% Unsatisfactory
Terrible!! Rooms were not ready, people for the conference here were waiting for hours to get thier rooms. Hair in the sink in my room, also cigarette buts and empty packs in the garbage ( i do not smoke). No free WI-FI-. most places have this,attititudes from guest service on days,the bartender on evenings was great,but the drink prices were high enough you would need a six figure income. Bathroom had dirt on the floor and in corners, coffee maker had 1 package of coffee nothing else, woman at eating area did not no about breakfast area. Overall not a good stay.I ate out because of the prices. Gym was a wreck, I couldn't locate the pool...I could go on and on...and please dom't apologize and "say" you will make improvements, I know you wont. I would rather be compensated for money lost in this hotel. I will not recommend this Hotel for another conference or stay.
April 9, 2012
Rated 1 out of 5 by Cactus This hotel is a disappointment to the brand namee
bed was comfortable, sheets clean, room was overall clean from a dirt standpoint but stains all over the carpeting. the hallways didnt appear to have been vacumed for weeks. The only housekeeping that occured was the first night out of five. After that the bed was never made or clean towels brought in, etc. Overall the place was filthy and the Air Conditioner sounded like a plane engine. Had to use ear plugs to sleep.
August 7, 2012
Rated 2 out of 5 by JBx2 Amenities & Cleanliness
Although I was there for a four day conference and my room was rather clean, I only had 3 hangers in my closet, which meant I had to lay my clothes all over my room to keep them from wrinkling, as I needed them for each day of work. I was also not pleased with all the dirt and dust outside my room from what looked to be some construction taking place somewhere on my floor. The mess began to reach my front door of my room, which looked pretty trashy. One other thing I was not aware of with this particular hotel, is that it was pet friendly. Many times with my stay, I heard a dog barking in my hallway or in the lobby. I can tell you that this will have an impact on future bookings as I, nor my family are not pet lovers and my kids are afraid of dogs. Thanks for you time.
March 26, 2014
Rated 5 out of 5 by GDP5 Good stay for price
I had a great stay in this hotel. The room was great, my view was exceptional and the front desk staff was friendly. The only two issue I noticed were:
-One patch of carpet appeared slightly stained.
- The parking rate is ridiculous and not very competitive since there are so many cheaper options within a block of the hotel.
Other than that, the stay was great for the price and I would definitely book here again.
January 8, 2013
Rated 3 out of 5 by MOC2450 room cleanliness
I got a room on the 2nd floor last week and it smelled like someone smoked in there for 2 weeks straight. I don't know how housekeeping could have released that room as cleaned. i was moved to another room but it had 2 twin beds instead of the queen in the first room. The staff was courteous and gave me free breakfast for the rest of the stay but I was disappointed in the overall condition of the facility.
June 25, 2012
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 2 out of 5 by CruiserGirl12 Would Not Stay Here Again
I was very disappointed in this hotel. The hotel itself was dark, grungy, and had a funky smell (like bad seafood) throughout. The room had dark walls and carpet and only 1 lamp. The smelled like damp socks. The down comforters on the bed were too warm. The room was kept at 66 and the down comforters were still too hot. There was no valet or bellman. The entire hotel needs a facelift.
January 4, 2013
Rated 5 out of 5 by Burt Great location
The room is not new but it's not old and dingy Either. It is clean. Location is great. Walking distance to franklin museum, comcast building, and the love park to name a few. The parking $20 per day self parking and you can go in and out as much as you want to so it is not bad. The pool is heated well so our kids enjoyed hanging out there after a dAy of walking and exploration.
February 25, 2013
Rated 1 out of 5 by Floor12 WORST HOTEL EVER
I am currently in this dump of a hotel.
I was laughed at by the evening front desk clerks and I have no idea what was so funny.
Now, with my Do Not Disturb Sign On My Door, I have spent over 30 minutes listening to a Male employee speaking/flitering with the Housekeeper on the 12th Floor...IN FRONT OF MY DOOR! I would never stay here again even if it were free!! Unreal.
August 22, 2012
Rated 1 out of 5 by Funbobby729 Disappointed
My room air conditioner unit was very LOUD sounded like a motor running all night I was not treated like an spg member I was on the Club floor the ice machine was not working i had to go to another floor i was told on my reservation there was a club room i was never told about it at check in
All and all very disappointing.
I will not stay at that Sheraton again
July 8, 2012
Rated 3 out of 5 by Travelguy Summer Stay 2013
Overall the Sheraton staff was fantastic and the location second to none. Unfortunately, the hotel was undergoing renovations, which hurt the overall quality. The rooms have old wallpaper and the a/c kept the room very humid. Would stay again but be aware of the renovations and old room decor. Also, some of the elevators were not working on a busy weekend.
June 2, 2013
Rated 3 out of 5 by E24flr Shower was either hot or cold
The shower 24th flr was either hot or cold, no in between. I asked to have maintenance check and do not know if they ever did, they did not come while i was in room, left no message and it was not fixed. Also, there was no ice machine working on 24, 25, or 26.
One positive note, the front desk staff were very polite and professional.
October 23, 2013
Rated 4 out of 5 by Pete1304 Decent Stay excellent views of downtown philly
I had a good stay but checking out of the parking garage was a nightmare. It took almost an hour to get out of there. The garage area was super noisy and dirty. Hotel was pretty nice. The bed was super confortable. I would stay here again all things considered
May 6, 2014
Rated 5 out of 5 by Phoenix21 Outstanding even while renovating
i had a last minute business come up in Philly for a client. Since this was last minute, I figured the rates would be terrible or the hotel would not be the greatest. The Sheraton staff not only got me a great room for half the price of my regular chains, they upgraded me to the VIP floor. The word OUTSTANDING does not due them justice.
June 27, 2013
Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
January 31, 2014
Rated 5 out of 5 by sohopro Exceptional service
Every single staff member was exceptionally gracious and helpful. Front desk employee was thoughtful enough to give us a room with a spectacular view of downtown. Room was very clean and the bed very comfortable.Breakfast buffet was excellent. My kids loved the indoor pool. Overall our experience could not have been better.
January 5, 2012
Rated 5 out of 5 by Patfan Nice place
Good place..great city. Nice rooms.
May 8, 2014
Rated 5 out of 5 by DeepNorth Exemplary Staff
I just want to note that the concerige at the Sheraton Downtown Philadelphia went above and beyond my expectations. The entire staff was exceptionally helpful and knowledegable. I also received recognition for being an SPG member, and felt that the staff did everything possible to make my stay pleasant and comfortable.
February 5, 2013
Rated 1 out of 5 by Jman22222 Terrible service
My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars.
May 20, 2012
Rated 3 out of 5 by JEBB fine but...
The hotel was ok. room was clean and comfortable. Halls were dirty, put on a floor with 90% college students while I had a 4 year old. Felt like we couldn't venture out of our space. front staff very accomodating. Wouldn't stay again because it felt like we were at the Jersey shore. didn't even want to try the food
June 3, 2013
Rated 5 out of 5 by LF125 convenient downtown hotel
I just stayed one night and my experience was very good. The hotel has a good location with beautiful views of the city. The room was large and clean, with comfortable beds. The shower had consistent pressure and temperature. The attached Phillips seafood restaurant has terrific crab cakes. No complaints at all.
June 6, 2013
Rated 2 out of 5 by Carrie2311 Cursing workman at 9 am
This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work?
December 26, 2012
Rated 5 out of 5 by dandeb2013 Service as it should be
every aspect of this visit was outstanding. From the phone reservation to checkout. the staff was great and the facilities were wonderful. We were able to enjoy our stay and have Sheraton handle any questions.
Just a note. If you use Mapquest for directions, its a Right onto Race St off Second Ave, not a left.
February 11, 2013
Rated 5 out of 5 by Magpie39 Graciousness
The hotel staff especially the front desk and lobby were fantastic and so caring. I told them I had to leave early because of a death in the family and about an hour later they delivered a lovely floral arrangement and a card signed by all to my room.
December 6, 2013
Rated 1 out of 5 by Atlax Cat hair all over the room
Checked-in very late at night, and was told the room I had booked was not available, and was given a twin-bed in a low floor. Went straight to bed, and realized only in the morning light that the quilts on the beds, the sofa etc. were all covered in cat hair!! Front-office staff only offered to clean it up, and I was in too much of a rush to argue about changing the room. The serrvice in the bar was very slow, since there was only one person behind the bar. The only good thing is the location of this hotel.
April 22, 2014
Rated 5 out of 5 by FatherofTheYear2013 Place to Stay in Philly
My took me to Philly for Father's day and we could have not pick a better place to stay. It was close to all the place we wanted to visit (Museum, City Hall...). The Staff was very helpful, they recommended a few place for diner and their recommendation live up to our expectation.
June 20, 2013
Rated 2 out of 5 by directamundo business stay
I stay here only because of the location which is convenient to my Philly office. Front desk staff are pleasant. Rooms need updating.
Hotel internet becomes so slow between 7 and 10 that it is unusable. Room missing light bulbs, furnishings need updating.
October 18, 2013
Rated 2 out of 5 by Indy101 Housekeeping needs a Sweeping
I have stayed at this hotel multiple times for business and was looking forward to returning for a weekend meeting.
I was there for a Friday and Saturday night stay in June 2012 for a local meeting.
Check in was good, the room was acceptable, but when i returned late on Friday night my room had not been serviced by housekeeping. I called down to get towels and toiletries - they brough a huge back of shampoo and conditioner and no towels.
I called a second time and requested towels. I waited for over 30 minutes when i needed rest for the next day's meetings. They said they would send up a housekeeping supervisor - that didn't happen. Finally I got towels. No supervisor checked the room. I called the hotel manager and he graciously credited half of the nights' room charge.
After I had gone to sleep they were still knocking on my door. I didn't answer. Then they called the room to say they wanted to make the bed. Really?
Not up to the level of service that I expect and certainly not up to the standard of common sense.
June 26, 2012
Rated 1 out of 5 by Menemsha47 Slovenly
We hardly could believe this hotel was a Sheraton: it was as if housekeeping had not been there for a week... Metal spring and a BB on the floor and dirt in the corners; stains in the rug; wallpaper peeling in the bathroom, etc. We'll avoid this one in the future.
November 15, 2012