Rated 1 out of 5 by Steve2718 Not clean
Room looked ok but didn't "feel" clean.
Bed was itchy; hope it wasn't bed bugs.
Restaurant - ugh! Tables not clean, yet glasses were placed top-down so that the top of the glass was in contact with dirty table. Glasses were then picked up and filled, putting ones mouth against the portion of the glass which was previously on the dirty/greasy table.
Watched additional tables being "wiped down" but not necessarily cleaned.
No plans to revisit this hotel.
October 30, 2012
Rated 1 out of 5 by J22l22 Don't get what you book
Don't expect to get the room you book. I had, in writing, a king room. However, I'm told that I'm not guaranteed this because I booked on a travel site other than sheraton.com or spg.com. I was offered nothing other than a double double, though someone else was offered a queen and 2,000 points. I've been a loyal member for years and this really upset me. I also had to change double rooms due to peeling paint, peeling wallpaper and a bad odor. Never again.
August 28, 2012
Rated 3 out of 5 by MegD The hotel needs refinishing
To Whom it May Concern,
Granted this property was under construction, but my general comment about our stay was that this hotel needs to undergo surface renovations to upgrade its overall appearance. Even our room felt slightly shoddy in that there was a panel near the sink in the bathroom that was separating from the wall and the carpets appeared dirty. Overall, not a bad stay but not the Sheraton/Starwoods experience I expected.
June 3, 2013
Rated 5 out of 5 by sgill79 Perfect location; perfect stay
I stayed here for Phila. marathon. The hotel was a great location, about a 10 minute walk to the festivities. I was able to run the half marathon, walk back, shower and check out with plenty of time to spare. The front desk staff were extremely courteous and helpful. My room was clean, comfortable, and quiet. The self-parking was a bonus, and the lot was well-lit with good sized parking spaces. I really cannot find any fault with this hotel or staff! Especially as the hotel was fully booked. I will definetly come back next year. Thank you for a most enjoyable stay.
November 21, 2011
Rated 2 out of 5 by DMP512 Recent Stay: November 2012
I've stayed many times (12+) in the past and have found the staff to be top notch. Lately I've noticed that the overall decor has fallen off and the general appearance of the facility has declined. I was surprised during my last visit to see that the General Manager had decided to remove the large clock from the lobby. It added so much character to the place. I am a Starwood owner but I will be looking for a new location for all future visits.
December 1, 2012
Rated 2 out of 5 by MrsF Total Confusion!
I reserved a block of rooms for my wedding night, eight of which I purchased for my immediate family and bridal party. When checking in it took the front desk staff about 15 minutes to locate all of the rooms under my last name. I then asked to pay for those rooms ahead of time and was told that was fine. I filled out a paper with my information and the staff ran my credit card. At the top of the paper I wrote 6 rooms for 1 night, 2 rooms for 2 nights. After two more trips to the front desk to straighten things out when my guests were unable to check in, several of them were still charged. On top of that, several $50 fees to reserve the rooms are still on my credit card, 5 days later! Ugh!
My sisters room had stained sheets, but otherwise the rooms were ok. The bell boys were very nice and helpful, but the front desk associates need more training!
May 24, 2012
Rated 5 out of 5 by Phil104 Comfortable hotel with a nice deal/location
This was my first time staying here. The room was clean and comfortable. The hotel is close to major attractions. I would use again, except, my experience at check-in. It was late night, but hotel stuff who took care of my check-in could do better. I am not a frequent customer or high profile person. However, I should be treated as a valued customer at least. I did not feel welcomed. That was the only down side of my stay.
January 5, 2013
Rated 1 out of 5 by Lilchop72 100% Unsatisfactory
Terrible!! Rooms were not ready, people for the conference here were waiting for hours to get thier rooms. Hair in the sink in my room, also cigarette buts and empty packs in the garbage ( i do not smoke). No free WI-FI-. most places have this,attititudes from guest service on days,the bartender on evenings was great,but the drink prices were high enough you would need a six figure income. Bathroom had dirt on the floor and in corners, coffee maker had 1 package of coffee nothing else, woman at eating area did not no about breakfast area. Overall not a good stay.I ate out because of the prices. Gym was a wreck, I couldn't locate the pool...I could go on and on...and please dom't apologize and "say" you will make improvements, I know you wont. I would rather be compensated for money lost in this hotel. I will not recommend this Hotel for another conference or stay.
April 9, 2012
Rated 1 out of 5 by Cactus This hotel is a disappointment to the brand namee
bed was comfortable, sheets clean, room was overall clean from a dirt standpoint but stains all over the carpeting. the hallways didnt appear to have been vacumed for weeks. The only housekeeping that occured was the first night out of five. After that the bed was never made or clean towels brought in, etc. Overall the place was filthy and the Air Conditioner sounded like a plane engine. Had to use ear plugs to sleep.
August 7, 2012
Rated 5 out of 5 by GDP5 Good stay for price
I had a great stay in this hotel. The room was great, my view was exceptional and the front desk staff was friendly. The only two issue I noticed were:
-One patch of carpet appeared slightly stained.
- The parking rate is ridiculous and not very competitive since there are so many cheaper options within a block of the hotel.
Other than that, the stay was great for the price and I would definitely book here again.
January 8, 2013
Rated 3 out of 5 by MOC2450 room cleanliness
I got a room on the 2nd floor last week and it smelled like someone smoked in there for 2 weeks straight. I don't know how housekeeping could have released that room as cleaned. i was moved to another room but it had 2 twin beds instead of the queen in the first room. The staff was courteous and gave me free breakfast for the rest of the stay but I was disappointed in the overall condition of the facility.
June 25, 2012
Rated 2 out of 5 by Mike2014 Cheerless hotel and unhelpful reception staff
The hotel is in need of some decoration. The reception staff on the day that I checked-in were unhelpful and unaccommodating.
Just as I was about to sleep there was a fire alarm and all guests had to evacuate rooms. It was chaotic.
I would not stay at this Sheraton again. Very disappointing.
January 28, 2014
Rated 2 out of 5 by CruiserGirl12 Would Not Stay Here Again
I was very disappointed in this hotel. The hotel itself was dark, grungy, and had a funky smell (like bad seafood) throughout. The room had dark walls and carpet and only 1 lamp. The smelled like damp socks. The down comforters on the bed were too warm. The room was kept at 66 and the down comforters were still too hot. There was no valet or bellman. The entire hotel needs a facelift.
January 4, 2013
Rated 5 out of 5 by Burt Great location
The room is not new but it's not old and dingy Either. It is clean. Location is great. Walking distance to franklin museum, comcast building, and the love park to name a few. The parking $20 per day self parking and you can go in and out as much as you want to so it is not bad. The pool is heated well so our kids enjoyed hanging out there after a dAy of walking and exploration.
February 25, 2013
Rated 1 out of 5 by Floor12 WORST HOTEL EVER
I am currently in this dump of a hotel.
I was laughed at by the evening front desk clerks and I have no idea what was so funny.
Now, with my Do Not Disturb Sign On My Door, I have spent over 30 minutes listening to a Male employee speaking/flitering with the Housekeeper on the 12th Floor...IN FRONT OF MY DOOR! I would never stay here again even if it were free!! Unreal.
August 22, 2012
Rated 5 out of 5 by PDHSM Best hotel in the Best location!!!!
This hotel is one of the best hotels in the Philadelphia area. It is also in one of the best areas of the city - close to all the great museums, shops, restaurants, and of course the convention center. My wife and I travel all over the world and Mr. Rick Staub, the GM, is one of the best in the business. Will return often!
May 19, 2014
Rated 1 out of 5 by Funbobby729 Disappointed
My room air conditioner unit was very LOUD sounded like a motor running all night I was not treated like an spg member I was on the Club floor the ice machine was not working i had to go to another floor i was told on my reservation there was a club room i was never told about it at check in
All and all very disappointing.
I will not stay at that Sheraton again
July 8, 2012
Rated 3 out of 5 by Travelguy Summer Stay 2013
Overall the Sheraton staff was fantastic and the location second to none. Unfortunately, the hotel was undergoing renovations, which hurt the overall quality. The rooms have old wallpaper and the a/c kept the room very humid. Would stay again but be aware of the renovations and old room decor. Also, some of the elevators were not working on a busy weekend.
June 2, 2013
Rated 3 out of 5 by E24flr Shower was either hot or cold
The shower 24th flr was either hot or cold, no in between. I asked to have maintenance check and do not know if they ever did, they did not come while i was in room, left no message and it was not fixed. Also, there was no ice machine working on 24, 25, or 26.
One positive note, the front desk staff were very polite and professional.
October 23, 2013
Rated 5 out of 5 by Phoenix21 Outstanding even while renovating
i had a last minute business come up in Philly for a client. Since this was last minute, I figured the rates would be terrible or the hotel would not be the greatest. The Sheraton staff not only got me a great room for half the price of my regular chains, they upgraded me to the VIP floor. The word OUTSTANDING does not due them justice.
June 27, 2013
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 5 out of 5 by sohopro Exceptional service
Every single staff member was exceptionally gracious and helpful. Front desk employee was thoughtful enough to give us a room with a spectacular view of downtown. Room was very clean and the bed very comfortable.Breakfast buffet was excellent. My kids loved the indoor pool. Overall our experience could not have been better.
January 5, 2012
Rated 5 out of 5 by DeepNorth Exemplary Staff
I just want to note that the concerige at the Sheraton Downtown Philadelphia went above and beyond my expectations. The entire staff was exceptionally helpful and knowledegable. I also received recognition for being an SPG member, and felt that the staff did everything possible to make my stay pleasant and comfortable.
February 5, 2013
Rated 1 out of 5 by Jman22222 Terrible service
My wife, two young daughters and I had to wait for two hours to check in. We did not get into our room until six pm. The girls missed their naps and we were late for dinner with friends. The night was a mess. I travel a lot and stay in a lot of hotels. This was the worst experience I have had and it cost 500 dollars.
May 20, 2012
Rated 3 out of 5 by JEBB fine but...
The hotel was ok. room was clean and comfortable. Halls were dirty, put on a floor with 90% college students while I had a 4 year old. Felt like we couldn't venture out of our space. front staff very accomodating. Wouldn't stay again because it felt like we were at the Jersey shore. didn't even want to try the food
June 3, 2013
Rated 5 out of 5 by LF125 convenient downtown hotel
I just stayed one night and my experience was very good. The hotel has a good location with beautiful views of the city. The room was large and clean, with comfortable beds. The shower had consistent pressure and temperature. The attached Phillips seafood restaurant has terrific crab cakes. No complaints at all.
June 6, 2013
Rated 2 out of 5 by Carrie2311 Cursing workman at 9 am
This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work?
December 26, 2012
Rated 5 out of 5 by dandeb2013 Service as it should be
every aspect of this visit was outstanding. From the phone reservation to checkout. the staff was great and the facilities were wonderful. We were able to enjoy our stay and have Sheraton handle any questions.
Just a note. If you use Mapquest for directions, its a Right onto Race St off Second Ave, not a left.
February 11, 2013
Rated 5 out of 5 by Magpie39 Graciousness
The hotel staff especially the front desk and lobby were fantastic and so caring. I told them I had to leave early because of a death in the family and about an hour later they delivered a lovely floral arrangement and a card signed by all to my room.
December 6, 2013
Rated 5 out of 5 by FatherofTheYear2013 Place to Stay in Philly
My took me to Philly for Father's day and we could have not pick a better place to stay. It was close to all the place we wanted to visit (Museum, City Hall...). The Staff was very helpful, they recommended a few place for diner and their recommendation live up to our expectation.
June 20, 2013