Rated 4 out of 5 by TexasTraveler Great place to stay in Lisbon
This was the last stop for us on a two week vacation thru Spain and Portugal. Our room was on the 22nd floor and had a great view. The hotel is design is very modern and the room was very comfortable. While it is a few miles from the old sections of town the cab rides are so easy an inexpensive it was not an issue. Only negative for us was the restaurant was very pricey. It did however have a great view.
May 14, 2013
Rated 5 out of 5 by Angelacaledon Great stay!
Another wonderful stay at a Starwood hotel! At check in we were upgraded to a beautiful city view room. We celebrated my 60 th birthday at the hotel restaurant and our meal and service exceeded our expectations. After a day on on a wine tour, we arrived back to our hotel and found a tray of delicious strawberries ! An unexpected treat! Everything was perfect!
July 6, 2014
Rated 5 out of 5 by Phil144 Loved our stay.
The room was fabulous, on the 25th floor we could see almost all of Lisbon. The Club Lounge was very nice for entertaining guests. We think all Starwood hotels should have this.
The food in the restaurant was very very good. We ate there several times. We even took guests there.
This was our second stay at the Sheraton in Lisbon and we will go back again.
July 5, 2014
Rated 4 out of 5 by AliceEM Service
The staff members were excellent and very friendly. Although I was disappointed by the business services, I was part of a group of 130 people and we asked to print some colour pages the initial reply was this service was not available. After pressing a little I was given access to one visit to Starwood level for my printing - I found this service quite disappointing for some colour prints!
February 16, 2014
Rated 4 out of 5 by Tomthegreat 8 DAY STAY AT SHERATON LISBON
PAULO HENRIQUE AT THE RECEPTION DESK SAVED MY STAY FROM BEING A 3 STAR AT BEST. HE GOT ME A REFRIGERATOR THAT I COULD USE, EXPLAINED HOW TO USE THE HVAC SYSTEM TO KEEP THE ROOM AT A CONSTANT TEMPERATURE, AND EVEN GOT ME A SPEAKERPHONE.
WATCH OUT FOR OVERPRICED PHONE CALLS, HOWEVER!
August 4, 2014
Rated 4 out of 5 by Chiam This hotel has great features
All facilties are well equipped but if the hotel can provide slippers for guests will be even better. With slippers in the room it may help to mantain the room cleaniness especially the bed sheet, secondly the B/F is a bit too expensive, if offer a better rate together with the room package, I think it will help to increase the revenue as well as attract more guests to participate
January 29, 2014
Rated 4 out of 5 by Fox64 Sheraton Lisbon
The hotel advertises as a 5 star hotel.
However, reception at check in was poor, there were no bathrobes etc in the rooms and guest service was not very responsive.
Location however is good, as is the food and the bar at the top floor with magnificent view over the city
July 28, 2014
Rated 5 out of 5 by HHI19 Excellent Staff
What a great staff!
We needed a heat pack microwaved and Grassa was this wonderful smiling lady from room service who heated it for us multiple times. She was excellent! And, we thank her!
Excellent young woman in the restaurant too named Sara I think.
Great spa too!
July 20, 2014
Rated 5 out of 5 by fayeliuz The best of the bests..:D
We enjoyed our stay at this hotel totally.
Our special compliments to: The Customer Relations manager Vanda, Concierge Simone, and Edmondo- the spelling of their names may be incorrect, but plz relay our appreciation to them for making our vacation in Lisbon a breeze! Even the bell captains were super. Thank you all! We hope to see you again very soon!
October 12, 2013
Rated 5 out of 5 by TravelFin Very nice hotel!
This hotel was perfect for a leisure travel with my Mom. We both enjoyed the spa facilities / treatments & great food at both restaurants. I loved the gym, very good facilities! The hotel was a bit far away from downtown, but, it didn't matter since taxis were cheap and the hop on hop off bus had a stop close by the hotel. The staff was very friendly!
December 30, 2012
Rated 4 out of 5 by Lion7 The hotel offer good service
The hotel offer very good service and comfortable rooms with a great view over Lisboa in the upper floors. The service was great and all the staffs a very friendly and helfpful. I suggest for the future, that the using of the outdoor pool should be without charge for hotelguests. Also the time for should starting earlier from 6:30 during the week.
May 13, 2013
Rated 5 out of 5 by stjone400 great rooms and service
the rooms were spacious and well appointed. The spa facility was qood. The best of all was the reception desk people and especially the concierge.
August 14, 2014
Rated 5 out of 5 by supatight80 GREAT ROOMS
I couldn't comment yet if they upgrade platinum guests to suites as I was burning my suite night upgrades. Was upgraded to their exec. suite and it was big and cozy.
Really loved the pillows in this property. The club lounge was good as well.
I would suggest however that front desk should be more smiling...All of them look so stiff and serious.
November 19, 2013
Rated 5 out of 5 by DCConsultant A special event was an occasion to remember
I had arranged a special occasion for my wife's significant birthday in the Panorama Bar and Restaurant. The staff involved could not have been more attentive and helpful. in addition, the hotel was most helpful with booking in our friends who came to Portugal for the event.
July 8, 2014
Rated 2 out of 5 by prov93 Recent stay
Very Disappointing for a Starwood property! Paper cups for coffee instead of coffee mugs in room. Very slow and poor internet connection.
Room service is very poor and meals are overpriced. Delivery was always late and things missing. Salt and pepper came in litle paper packets with 2 small pcs of bread.
Mini-bar is the kind with sensors.
December 17, 2012
Rated 5 out of 5 by Joao PORTUGAL'S BEST ADDRESS
As a frequent traveler i stay at various hotels and this is one of my favorites.
The staff always make you feel like you are part of the family and nothing is impossible to accomplish.
You are a few minutes walk to the best that Lisbon has to offer.
July 13, 2014
Rated 5 out of 5 by Algarvian Top quality hotel with panoramic views of Lisbon
We received SPG welcome on arrival. We received an explanation of the facilities in our room. The room was equipped to a very high standard of comfort, although paper cups for tea/coffee in the room were disappointing. Food and service in the restaurants were very good with front line staff friendly and efficient. Good value.
June 9, 2013
Rated 4 out of 5 by FlyingSqrl Very nice
Very nice hotel, but after visiting the Sheraton in Porto, this hotel is just not as good. Very pleasant stay in a beautiful city. I would stay there again.
August 4, 2014
Rated 5 out of 5 by Nizaro Excellent Experience
Very Nice Experience
August 16, 2014
Rated 3 out of 5 by Guy50 More light!
Diabolical lighting system, as in many modern hotels that are over-engineered. Takes you 10 minutes to figure out how it all works - only to discover that the bedside lamp simply doesn't work no matter how many switches you press. Quite enfuriating. Was only staying one night so didn't bother calling the "engineer".
April 21, 2013
Rated 5 out of 5 by Peg123 Hotel Employee's
The Staff of the hotel was exceptional, very courteous and friendly, offering great help with any request. Mr. Paulo Ferreirs at the front desk reception, was one of the nicest people and I could tell he enjoyed his position with the hotel. Thank you
June 30, 2014
Rated 4 out of 5 by Barbaridade Great! But still opportunities to improve
I enjoy staying at the Sheraton every time I go to Lisbon. It is comfortable and the staff is very helpful and pleasant. The three areas of improvement are: 1) the check out time, it is too lengthy and seems clumsy; 2) the size of the bath towels; 3) the poor quality of the wifi coverage in some bedrooms.
March 29, 2014
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
November 29, 2013
Rated 5 out of 5 by Fabz Great comfort and value
The Club Level rooms are fab, the Lounge is welcoming and well stocked and the traditional Portuguese specialties and wines at the Lobby Restaurant are excellent.
July 28, 2014
Rated 5 out of 5 by Bydand Sheraton Lisboa excellent
I stayed at this hotel for 5nights for the first time and it was in an excellent location close to the metro and only a twenty minute walk from the city center. The hotel it'self was modern, clean and appealing and the staff where attentive. Overall I would recommend this hotel to anyone going to Lisbon.
May 29, 2013
Rated 3 out of 5 by baklajan4ik Bad experience
Max evaluation for this hotel is 3*
shadow at the bathroom is out of order
giant hole in the towel
no free wi-fi
they use big pillowcases for small pillows (it looks really weird)
Staff is the only thing that pleased us
Do not meet my expectations at all! That's sad!
August 28, 2012
Rated 3 out of 5 by KXTS Lisbon Stay. Dec 17 - 20
Hotel room was missing slippers and gowns. Need to calll.
TV remote was not functional. Finally had to call. Tech person came and figured out that the batteries were dead. he need to go back to get the batteries.
Slow service at Breakfast. Fried eggs came by the time I finished the breakfast.
December 21, 2013
Rated 5 out of 5 by rosey72 Beautiful city-great hotel
We enjoyed our stay. The Hotel staff were very professional and helpful. The rooms are very comfortable and clean and, although it is a large Hotel, we were not disturbed by any noise from other rooms. Optimal Sound proofing! We especially liked the tea/coffee making possiblilies in the room.
May 8, 2013
Rated 4 out of 5 by Colombo Great Hotel, but...
This is an excellent hotel, and my staying was very good (again). Great location, comfortable, good atmosphere and installations.
What prevented me from giving excellent grades was an issue I had with the hot water on the last day. Not being able to take a shower is something really bad...
October 13, 2013
Rated 5 out of 5 by amh1968 Great location
This hotel is located within walking distance to Ave Liberdade. Nice but somewhat small club level rooms.
In my personal opinion front desk staff had a hard time smiling.
Concierge Amando Lopes is great and very helpful. Thank you Armando for making my first trip to Lisbon a great one.
January 1, 2014