Rated 5 out of 5 by SheWhoTravelsOften Excellent staff, Quiet facility
This hotel exceeded my expectations in many ways. The staff was exceptional and went above and beyond in every interaction, and the facility was super quiet despite being full. I highly recommend!
April 8, 2014
Rated 4 out of 5 by Alexander I love coming back there
Was staying at this hotel for the last four years and love coming back.
Rooms are big and clean. Staff is excellent: friendly, willing to accommodate every need and welcoming each time I arrive.
Not every room has a work desk or a fridge, so you better ask for those at the check-in, if you need them.
May 12, 2013
Rated 5 out of 5 by Dre82 Beautiful hotel with great customer service
I stayed at this hotel for one night. The front desk staff was great and provided excellent staff during my stay. The room was clean and modern with an outstanding bathroom, and a balcony with a view of the courtyard/pool. I would definitely stay at this hotel the next time I am in the area.
December 23, 2012
Rated 3 out of 5 by VincentL Not a Bad Stay
Good hotel that is close to many business. Club Lounge is good, better than some other ones. SPG PLT upgrade to a suite was not automatic. Had to ask and agent stated that if there was availability. There was and he moved me to one, though with soem attitude. Other than that a good hotel.
May 10, 2013
Rated 4 out of 5 Amazing expericence
I stayed at this hotel when I visited my friend in San Jose for weekend, great location with an Asian's food court not far away and the food there is so great.
The room is big and clean, made my stay so comfortable and I would like to stay here if I visit this city again in the future.
November 6, 2011
Rated 5 out of 5 by Linda16 Great staff
I travel a lot both for personal and business and this hotel by far was the most pleasant stay I have had in a long time. Everyone was so friendly and accommodating, both to my family and my dog. I can't wait to stay there again.
March 12, 2014
Rated 4 out of 5 by SpgFan Wished for whirlpool
Everything was just fine. Staff were all super nice/friendly/helpful. Loved the pool. Super disappointed that there was no whirlpool. It looked like there was one from the pictures, and I wished I confirmed first with a call. I'd give this a five star rating if they put in a spa.
May 14, 2013
Rated 5 out of 5 by Marvin Excellent in every aspect
We have use the meeting space, hotel rooms and facilities of this hotel for over 5 years and it just keeps on getting better.
Staff are excellent, friendly, courteous.
Our attendees come from different parts of the world and they have all praises.
Thank you Thank you Thank you
May 24, 2012
Rated 4 out of 5 by Artie50 Business Stay
Stayed here a night on a quick business trip. Wasn't there long enough to have much to say:
- Clean, well appointed room
- Nicely landscaped courtyard area with pond, pool, fitness center and spa
- Internet was not free, this would affect decision for my next stay
January 23, 2013
Rated 5 out of 5 by Stacy13 This hotel is a great value!
This hotel was very affordable and a great place to stay. Very nice and attentive staff, very clean and spacious rooms. The view from the room was great.
April 1, 2014
Rated 5 out of 5 by DonaldJ Front Desk Associates
Upon arrival I was greeted warmly by Clarisse. She was very pleasant and professional and provided our family with all of the information required to ensure our visit was beyond our expectations. She is a very good ambassador for the hotel.
December 5, 2013
Rated 3 out of 5 by Dotys5 Excellent front desk staff
The front desk staff went of of their way to provide excellent service. From beginning to end, Kimberly, Valerie and all of them were fantastic! I wish we could say the same for the restaurant staff. They were very unfriendly and unhelpful.
June 17, 2013
Rated 4 out of 5 by etan15908 Hotel Parking
Lots are very narrow, impossible to get out after car manage to fit between two cars.
Stay was good and will come back again.
Have to remember to return to hotel early to get a suitable parking space, even when I drive a compact rental.
August 11, 2012
Rated 4 out of 5 by LD46 very helpful staff..
we were there as a central point to travel south..the staff was excellent with helping us with our plans for each day...The restaurant was great and we enjoyed the company and advice of the young lady bartender Andrea each night.
June 12, 2013
Rated 4 out of 5 by Jerry5 Front desk service
The front desk was very profesional and acknoledged my status. I was treated great and would be back for this reason. The bar and the breakfast was not very good, poor service at the bar and the breakfast food was not so good.
May 27, 2013
Rated 5 out of 5 by Slotman Best Staff ever
Staff made my two days enjoyable. Service was super.
April 12, 2014
Rated 4 out of 5 by Regina65 Great Stay...Great Staff
Stayed here for a conference and the hotel was great! I dined at the hotel for much of my stay and the service and food was great! The staff was friendly and it was quite. I will come again to this hotel for business travel.
October 14, 2012
Rated 5 out of 5 by VB2013 Vintage Baseball
We came all the way from the East coast and were very impressed by the Sheraton. Staff was friendly and helpful. Rooms were gorgeous as well as the grounds and pool area. Thank you so much for making our trip a great one.
September 5, 2013
Rated 4 out of 5 by happy87 Relaxing Bartender
We went into the lounge both nights for a night cap before bed. We had the best bartender. Unfortunately we did not get her name but she worked Fri. & Sat. night, She was pleasant to everyone and made them feel welcomed.
September 30, 2013
Rated 2 out of 5 by PlatniumBizTraveler Small and smelly
Our room had a strong odor (perhaps stale smoke) and seemed rather outdated.
Because the hotel was at 100% occupancy, there was not another available room.
Would not recommend staying here (despite the friendly staff).
July 15, 2012
Rated 5 out of 5 by 1Seba1 Great place for business persons
Internet access - good quality
April 14, 2014
Rated 5 out of 5 by Dave45 Great Staff
Great Hotel with a wonderful staff. This is a hotel with a friendly, homey feel that makes other hotels inferior. While not the most modern of properties this is a place that we always like to stay at in San Jose.
July 4, 2012
Rated 5 out of 5 by Kenk Beautiful Facility and mini-suite
The mini-suite was spacious and very comfortable. It had everything I needed. It has a living room area with doors to separate it from the bathroom/vanity and the bedroom. Very well thought out for the layout.
November 11, 2013
Rated 4 out of 5 by Karent Nice hotel
Hotel was comfortable with convenient amenities. I think that there are some improvements that could be made to make it more east coast traveler friendly (particularly if you normally wake up before 9 am EST).
December 12, 2012
Rated 2 out of 5 by Steelers123 Multiple Issues
Alarm went off twice due to moisture from shower and I was told that is normal. Ridiculous.
Three bad card keys (and it was not due to credit cards impacting).
Reservation screwed up.
December 5, 2011
Rated 4 out of 5 by nicknameS Good accomodations
Susan coordinated a lot of my sheraton SJ accomodations. She was amazing!! She helped me book everything and cancel other hotel reservations. She was patient, friendly and efficient!
December 4, 2012
Rated 4 out of 5 by Brett25 This hotel has all the amenties needed
Great location and all the amenities needed to feel comfortable. The entire staff was great and provided good recommendations on food, directions, and making the stay feel welcome.
August 30, 2012
Rated 5 out of 5 by MAwestcoast Perfect hotel
Perfect hotel, close to highway, great pool, staff was great and if you can upgrade to a cabana suite as you get private parking and a great room overlooking the pool.
May 9, 2013
Rated 5 out of 5 by 1PJE Has friendly Staff and very helpful
We enjoyed our short stay and will come again and will recommend to others going to the convention center.
February 22, 2014
Rated 4 out of 5 by john1967 Nice Hotel
Staff was very friendly at the front desk and bar. Workout room has dumbells and 6 treadmills, very clean. But, the WiFi coverage in my room was poor.
September 9, 2012