Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 2 out of 5 by Mike6z Uncomfortable- poor service
I was very excited to stay at this hotel. Confirmed a room for a king size bed, for myself and finance to celebrate our engagement in NYC. We arrived around 5pm for check-in, and about 45 minutes later we were able to Valet the car, where I felt I was being herded like cattle.
After an extensive wait at the front desk, we were told that my confirmed King room would not be available until 10 PM due to an airline booking out a large number of rooms. This is absolutely outrageous, we needed to get ready for dinner so settled for a small two double bed room. My girl and I like to be close, but no two adults should have to share such a small bed, as there is no room to roll over without falling out of bed, which I did. I found the staff unsympathetic and very cold. Poor customer service.
I have stayed at other SPG hotels, including the Westin right down the street where the service was far superior and accommodating.
I was outraged and will never recommend this hotel, especially for the premium price during the holiday season. Beware, unless you like to be herded like cattle, then by all means, enjoy.
January 16, 2014
Rated 4 out of 5 by Flep Internet
Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website.
February 11, 2014
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013
Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
October 22, 2013
Rated 4 out of 5 by Kevin Great environment
This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good.
February 22, 2013
Rated 4 out of 5 by mottyg1 nice room
the location is in the heart of NYC near the time aquare, the rooms are very nice with a good conditions.
July 22, 2014
Rated 4 out of 5 by NoahfromNebraska wonderful hotel with great staff
This is a wonderfully place hotel. I love it.
August 11, 2014
Rated 4 out of 5 by Dudu acustics
Dear Sirs / Madams
the acoustics might be a problem
Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking
December 9, 2012
Rated 4 out of 5 by VickyQ This hotel is in a great location
The hotel location made it easy to navigate N.Y. the rooms were a little small but maybe that is the way of N.Y. The bed was comfortable and the room was clean. I would stay here again.
April 29, 2013
Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
September 15, 2012
Rated 4 out of 5 by 123abc Great locaction, OK Services
The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks.
January 24, 2013
Rated 4 out of 5 by Veronica This hotel has excellent location
Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather.
April 13, 2013
Rated 2 out of 5 by joelbiran poor staff responsivness
room wasnt cleaned in 3 days i stayed
line to check in bags was extremly long and no measures were taken to shorten the wait time
July 7, 2014
Rated 5 out of 5 by Stillerbar Good PLace to stay in the heart of the action
We picked the hotel because of it's loctaion. Of course that didn't disappoint but neither did the room or staff. We definately would consider staying here again if we get back to NYC.
June 10, 2013
Rated 5 out of 5 by Fazza Great Hotel in Great Location
We stayed at the Sheraton New York. Although room a bit small, it was very clean and comfortable. Location was great. We could see Times Square from our window. Would stay there again.
September 17, 2012
Rated 4 out of 5 by cbruce Great Room on 43rd floor
Fast bank of elevators even though oversold for St Paddy's Day weekend.
Crazy lobby lines at check in but with preferred status, was soooo much better.
Great clean room with comfy bed.
March 18, 2013
Rated 5 out of 5 by WBL1 This Hotel's Family
Every employee encountered was hospitable, pleasant, welcoming and very willing to accommodate our needs. This made our stay very comfortable.
I would definitely recommend and return.
January 4, 2014
Rated 5 out of 5 by 4ofus Great location
This is the exact location I like, close to Central Park, Rockefeller Center, Times Square.
I use a mobility scooter so the room was a bit small for accommodating that but it worked.
July 13, 2013
Rated 5 out of 5 by Pat68128 Great staff. Great location.
The staff was great. Although all hotels in NYC seem busy at check in, the check in at the Sheraton went quickly. Front desk staff was great. Can't ask for a better location.
April 22, 2014
Rated 5 out of 5 by junev Looking Good
The Sheraton Times Square is in a perfect location and the recent upgrades to the Hotel have greatly improved the experience. Highly recommend for business, family or leisure travel.
February 10, 2013
Rated 5 out of 5 by gingy The amazing staff in club lounge
The staff in the club lounge was really nice and helpful when we arrived at the end of the breakfast, and they got us muffins, bagels, etc.., above and beyond what they had to do.
March 3, 2014
Rated 5 out of 5 by JRT1 Great Experience
Accommodations are excellent.
Location is great for first time visitors to experience midtown NY.
All staff very friendly and helpful on our first family trip to New York City.
March 12, 2014
Rated 4 out of 5 by marc1964 Right in the middle of Times Square and Central Park!
We only had 21/2 days to visit NYC. Being located at this hotel, it gave us to opportunity to be central, which was greatly appreciated, walking distance to most (must sees) in NYC!
August 26, 2013
Rated 4 out of 5 by Kathryn The bellman lost my bags
Additionally I was required to pay for concierge level services which is something I have never done before. Overall this was only an average experience compared to my expectations.
November 12, 2012
Rated 5 out of 5 by Grandma Three Generation Outing
Granddaughters 13th birthday celebration. The hotel surprised us with room service delivery of fabulous chocolate lava cakes on our first night stay. It made our stay extra special.
February 5, 2013
Rated 5 out of 5 by gladys5 great location
friendly staff and cleaning people; overall great hotel
August 6, 2014
Rated 4 out of 5 by babak91 Location and hotel were great, but SPG recognition not good
Location, cleanliness and feel of the hotel were very good.
I have gold status and was given a far worse room than my travel partner who had no status. That was my only complaint.
June 9, 2013
Rated 5 out of 5 by Catie46 This hotel is fantastic
This hotel is near of the majority atractions and near the submay. This hotel has excellent service and accommodations. I really enjoyed.
June 25, 2014