Rated 5 out of 5 by Ed1957 CEO
We were assigned to the Hotel for a conference and the service was outstanding. .there were a few issues with cleanliness and remodel but the staff attentiveness fare outweighed the problems. I would definitely recommend the hotel to friends
July 22, 2013
Rated 4 out of 5 by SPGLifetime1 Great staff, great stay
If you are looking for a hotel that is in the city and within walking distance to shops, restaurants, and attractions.. I would recommend this hotel.
The staff was outstanding from my check in experience, to check out.
October 21, 2013
Rated 3 out of 5 by Lyn416 Food and facilities need work
Food was poor, club room was poor in terms of amount and variety of food, space in club was limited. Hotel and staff seemed to not be able to handle amount of flow of conference attendees. Service at lunch in hotel as part of conference was poor, service at breakfast was poor. I asked 3 times for coffee and did not get it until breakfast was over. Maid service was poor.
April 28, 2014
Rated 3 out of 5 by ANickName room for improvement
The staff member at the door was exceptionally kind and prompt. Some of the front desk were as well, while others seemed less experienced and bothered by having to interact with guests. My room was quite small and the toilet ran the whole time. There was no room service menu in my room. When I called and asked for one, I was informed that room service was not available until the evening. The menu never did arrive.
I stayed here for a conference at the Convention Center. Not the closest hotel by a long shot, but it was about a 10-minute walk. Very convenient.
April 8, 2014
Rated 5 out of 5 by Janey Hotel exceeded my expections.
Delighted with all elements of my stay. Everything was spotless; the view was outrageous. The staff was sweet and knew what was going on. The cafe in the hotel is only for people on expense accounts.
February 26, 2013
Rated 1 out of 5 by Af83 Was my room cleaned
Stay was average BUT in my bathroom, in picked up the flyer on the bathroom counter, and there was a HAIR. When I went to take a shower there was still a half used bar of soap on the shelf. It is more than obvious the rooms cleaning was done at a highly subpar level. Extremely disappointed, worst spg experience I've ever had.
April 29, 2014
Rated 1 out of 5 by Navymom13 unprepared
completely unprepared for the amount of people who came in for the Army/Navy game
December 16, 2013
Rated 2 out of 5 by Capri Not Clean
I recently completed a 4 night stay at the Sheraton Philadelphia. I will start with the positives of my stay:
Pleasant gentleman checked me in
Unfortunately these positives were significantly outweighed by the negatives of my stay. Negatives include:
Very dirty room
Noisy wall-unit for a/c
Staff unresponsive to multiple requests to have bathroom floors cleaned
Upon entry to my room, I noticed that the bathroom floors were filthy. There were visible black dirt marks on most of the floor surface. The next morning I noticed that the shower walls were similarly dirty. I reported the problem to the front desk and they said they would take care of it. When I returned to my room the second night, the floors were even dirtier, despite my request and my tip for housekeeping employees. The next morning I made yet another request to the front desk and once again the request was ignored. Upon checkout, I was greeted by a surly woman who didn't ask how my stay was or even thank me for my stay.
This hotel needs major improvements in the cleanliness and customer service.
May 27, 2012
Rated 2 out of 5 by Chicagoflyer Needs help
Dirty - fingerprints on the doors for days without being cleaned, elevators never get cleaned. Had a used bar of soap in my shower. Front desk is just unfriendly and they hate their jobs.
August 24, 2013
Rated 4 out of 5 by MichaelS Better than Expected!
Good location; nice QUIET rooms; complimentary water; and most impressively, room rate quoted included parking AND all taxes - a joy to find an additional $60 or so NOT added to the final bill.
June 27, 2012
Rated 5 out of 5 by Jazzygigi This hotel has wonderful staff.
While a guest at the hotel I shared with the staff member, Dean, that me and my husband were newlyweds and he sent up cheese and crackers and made us feel extra special and welcome!
September 2, 2013
Rated 5 out of 5 by Daniel Great location, Staff and Stay.
Check-in was quick. As a SPG member I was able to score a top floor King room with a great view of the Parkway that I had requested with my reservation. I found the room clean and nicely appointed.
The fitness center is equipped with state of the art running/ cardio and strength training machines. There was one type of machine that I had never seen before that uses hi-speed vibrations causing your muscles to contract and stretch. Apparently developed by the Russians to keep astronauts in space fit. Very cool. I could see that the pool was full of kids so I thought I would wait until later to go for a swim. I returned half an hour before closing hoping that they would have cleared out by then but no luck.
I was surprised to find The Terrace Restaurant on the top floor wasn't open for drinks after 10 pm on a Saturday night. I imagine it would be a really nice view of the Philadelphia skyline.
The bed was super comfortable. It was like lying on a cloud with pillows of mini clouds for my head, lol.
I wouldn't hesitate to return or recommend the Sheraton Philadelphia Downtown Hotel to anyone considering a stay there.
February 26, 2013
Rated 1 out of 5 by Platinum100 SAD
Wifi not working. type of stains on carpet that are only left to the imagination everywhere. Desk chair looks like it was taken from bar lounge. will not stay at this place again.
June 9, 2012
Rated 4 out of 5 by reject Room Cleanliness
The room's air conditioner was very loud. Because I allergic to pets I had an allergic reaction to something in that room, I know it needed to be dusted behind the beds.
August 27, 2013
Rated 5 out of 5 by VisitorPAPHL Great location & friendly staff
We loved the location of the hotel and the comfort of the room. It was clean. The staff was so friendly and helpful. I've already recommended it to frequent Philly visitors.
March 16, 2013
Rated 1 out of 5 by Howardson Housekeeping Not Up to Snuff
Mold in vent (bathroom). Tables dusty Requests not fulfilled. Housekeeping is unsatisfactory in this hotel - not up to usual Sheraton standards.
October 6, 2013
Rated 5 out of 5 by Traveler Spacious Rooms
I liked the location of this hotel. The only thing I didn't expect was that there would be a fee for using a mini fridge. I wish that this was an included amenity.
February 19, 2013
Rated 5 out of 5 by DHC13 Best Of Philly Experience
This hotel meets all my needs all the time. My room was large, airy, and had a great view of Logan Circle. I especially appreciated the very friendly staff.
March 10, 2013
Rated 1 out of 5 Seems poorly run
I've stayed here many times and I believe the hotel experience is much worse now than when I first stayed.
First point if complaint: I was housed on the 26th floor. Apparently there was some damage to the club lounge from hurricane Sandy, which is fine... Except that there were contractors on the floor very early in the morning talking loudly outside my door every day I stayed. It's fine if you need to do construction, but don't house guests near it.
Point #2: my room (2603) smelled faintly of cigarette smoke
Point #3: the towels and wash cloths looked frayed and dirty, like the hotel had been too cheap to replace them.
Point #4: my platinum member club lounge breakfast was held in the restaurant downstairs. This alone is no problem whatsoever... The problem is that the restaurant downstairs provided VERY dirty dishes for us to use.
I work for Comcast and have been staying at the Sheraton for about a week out of every two months, over the past year, as I work at the Comcast center two blocks away. I've simply had enough, and won't be stating here any more. I'd rather stay further away and pay more money than stay at this Sheraton.
November 18, 2012
Rated 2 out of 5 by Flash80 Sheraton Philadelphia Downtown Hotel let me down this time
We stayed here 2-10-12 through 2-11-12 and experienced our worst time at this hotel since we have been coming here. You need to be very mindful of things you bring to the bar/lounge area. Don't lose sight of anything you bring in there. I had my jacket stolen right from the back of my chair when I stepped away for a bit to another table. When I notified the front deck it was like they couldn't have cared less. They looked in the back for it but basically said oh well. Fine, shame on me for not watching it but you would think they would have shown a little sympathy. Not from this group that works during the day. It's like I was bothering them - that's how I felt. Besides the jacket issue, they tried to add a 15% tip for picking up my own breakfast (not room service) - I guess we have to start tipping the cook! It's not the money it's the point. The people at the front desk actually told me it was a state law. Never heard that before.
All I'm saying is be careful at this hotel and watch everything you do and look at every bill.
The one bright thing about this hotel was the evening crew at the front desk. They were extremely nice and very helpful.
February 13, 2012
Rated 2 out of 5 by toast Average Hotel
This hotel needs to inform their housekeeping staff how to clean. The hotel needs updating.
Good location to the convention station.
March 16, 2012
Rated 4 out of 5 by Mali Hotel has a good location
We were part of a wedding party and were very satisfied with room and the brunch served in ballroom the next morning.
August 18, 2013
Rated 3 out of 5 by BDC23 Needs some work
The hotel needs some updating and the halls could use a little elbow grease. You might not get upgraded as I did not.
June 14, 2013
Rated 1 out of 5 by Candelata not up to the Starwood's standards
Rude people at the front desk.
Not recognizing a Platinum member.
Dirty room out of an horror movie.
September 14, 2013
Rated 2 out of 5 by Philly10 Bathroom Issues.
The bathroom shower curtain had some growth and discoloration on it. There was no shampoo or soap. Very unsatisfactory
December 13, 2012
Rated 3 out of 5 by room23 The website offers more than the hotel does
I was actually a little disappointed when I arrived at the hotel. The website offers club access to those who stay on the club floor however we were denied access to our free continental breakfast and by the time this mistake was corrected there was no food or coffee left. The one staffer in the room was hard to find, but did eventually agree to put up another pot of coffee. There were no rooms in our rooms, as advertised, and there were were not enough towels. Sure, I asked for an extra and they were happy to oblige. The bathroom has a funny smell to it and the ironing board could not stand up on its own. Hard to leave the room unwrinkled.
June 17, 2013
Rated 5 out of 5 by Test Great stay
I really loved my last stay at the sheraton Philly. Staff met my needs and everything was top notch.
June 12, 2013
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
September 16, 2013
Rated 1 out of 5 by LizzyE Unsatisfied
I am a SPG Member, this status was not acknowledged, and utilizes Starwood Properties all the time and this was my ONLY negative experience. The only thing positive was the staff. The carpet in my room requires replacement. It was absolutely “FILTY” to say the least. The sheets on the bed seemed to be clean but everything else on the bed was placed on the floor because it wasn’t clean in any sense of the word. We were really worried that we could catch something. The upholstery on the sofa requires replacement or at least cleaning…there were numerous large and unsightly spots on it. We discussed requesting another room but felt that if you allowed one of your guests to stay in this room that it would not have made a difference. The floors throughout the hotel had not been vacuumed the day we checked or at least they appeared that way. I went to the lounge in the lobby and attempted to order a drink but the bartender, who eventually got an attitude, was unable to make any of the four cocktails I requested because she either didn’t have ingredients, mint leaves, and/or the right alcohol to complete the drink properly. I would definitely not stay at this location again nor would I recommend it.
July 31, 2012
Rated 5 out of 5 by dudester great features
comfortable, freindly professional staff willing to help, clean, and modern.
August 27, 2012