Rated 4 out of 5 by brit85 Very nicely renovated hotel
This hotel is very modern with great finishes in the rooms. I loved the redone bathroom which looked out onto the room and view of Lisbon. Very very nice gym and spa. Overall one of the nicest Sheratons I've been too. The club lounge was also great with wonderful staff. The only reason I didn't give it 5 stars was the tour the concierge recommended was not worth the money charged. I was very disappointed by the tour and would have rather booked something on my own but figured he knew the area better. It was clear this was a group the hotel partners with but the tour company was mediocre. Also, they didn't give an SPG platinum welcome gift which is usually standard (but still gave me an excellent room which made up for that). I would absolutely recommend this hotel to others! Also, the location is just around the corner from a metro stop so very accessible to everything in the area!
19 de Fevereiro de 2012
Rated 3 out of 5 by DomCarlos1 Appalling welcome
I cannot believe how unfriendly the receptionist was when I arrived. I have stayed with you many times in the past and to have no recognition of that was unacceptable.
The plain fact is that the only thing that is good about the hotel is the mattress and the view upstairs. Breakfast is dreary beyond belief, the restaurant food was stone cold and dull, so if you cannot even get the welcome right then that is really bad.
Also I find it really irritating that you charge extra for the spa.
Sadly after many years of unnoticed loyalty to your hotel I started to examine alternatives for my next trip..
17 de Fevereiro de 2014
Rated 3 out of 5 by KXTS Lisbon Stay. Dec 17 - 20
Hotel room was missing slippers and gowns. Need to calll.
TV remote was not functional. Finally had to call. Tech person came and figured out that the batteries were dead. he need to go back to get the batteries.
Slow service at Breakfast. Fried eggs came by the time I finished the breakfast.
21 de Dezembro de 2013
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
7 de Novembro de 2013
Rated 3 out of 5 by lambie Disappointment
telephone did not work, blinds in bathroom did not work and 2 requests to fix, payment for wifi, payment for access to swimming pool at Gold status staying on Club Floor! Staff attitude very good, views from 24 and 25/F stunning but some trek to old town.
24 de Setembro de 2013
Rated 3 out of 5 by tourist12 Tourists are being taken advantage of....
Noted, most tourist areas are more expensive, but this location really takes advantage of tourists. For example:
In the hotel
6 Euros for a regular can of coke
5 Euros for a small coffee
Hotel doesn't tell you they're charging you 1Euro per night for charity contribution.
We were completely overcharged at a restaurant the hotel reccomended, including a surcharge for the bread, olives and cheese they had on the table when we arrived- 15 Euros!!!!!
10 min taxi the hotel called was 20 Euros-10 min ride!!
14 de Setembro de 2013
Rated 3 out of 5 by Mickew Suprised
A very nice hotel in a beautiful and central area of Lisboa.
The only thing that bothers me and kind of got me annoyed was the Fee for the pool area and for the wireless.
Paying €240/night and still need to pay €25 and €19 for pool and internet is anoying enough.
Next time in Lisboa I will choose another hotel for sure.
31 de Agosto de 2013
Rated 3 out of 5 by lisbonspg u get what u pay for
the old adage holds true for this hotel, for sure the weakest in the starwood chain. I wondered why this hotel was so cheap, now i know. ripped towels, broken toilet seat, poor reception on tv, and waking up and noticing speckles of i dont know what on the lampshades. And internet, after paying twenty euros it i have to reboot my smart phone every time i want access. My expectations of a starwood property are high, and this hotel does not cut it.
11 de Agosto de 2013
Rated 3 out of 5 by Mac73 Most of the front desk staff below average
I rarely see such an obvious lack of interest and enthusiasm from the front desk; with one exception they will do only absolute minimum or less for you - that's the message I have received during my recent staying.
Coffee at the lobby - very, very poor and scandalously overpriced - 10 Euros for something called "double espresso" - the quality of this liquid was below any reasonable standard.
The rooms are very nice, modern and comfortable.
They charge for access to the pool - even if you are Gold card holder; something I rarely see in other hotels .
1 de Julho de 2013
Rated 3 out of 5 More light!
Diabolical lighting system, as in many modern hotels that are over-engineered. Takes you 10 minutes to figure out how it all works - only to discover that the bedside lamp simply doesn't work no matter how many switches you press. Quite enfuriating. Was only staying one night so didn't bother calling the "engineer".
21 de Abril de 2013
Rated 3 out of 5 by sharon ups and downs
I do like this hotel - it is comfortable and has a very nice gym and spa. The staff ar also very considerate and helpful. High marks.
Negatives would be that I think the quality of the roomservice food has gone down. (I've stayed at this hotel several times over the past few years.) And in the last 2 rooms I was in, the blinds between the bath and main room have not worked, nor the bathroom speaker.
The addition of bedside lights so that there is enough light to read would also be helpful.
18 de Março de 2013
Rated 3 out of 5 by LADave Expected more from a Sheraton hotel.
No free wifi in room or lobby. Must use their computers for Internet access. Pool is part of the spa and costed 12 euros per day. Room was comfortable and clean. Location is great.
23 de Setembro de 2012
Rated 3 out of 5 by baklajan4ik Bad experience
Max evaluation for this hotel is 3*
shadow at the bathroom is out of order
giant hole in the towel
no free wi-fi
they use big pillowcases for small pillows (it looks really weird)
Staff is the only thing that pleased us
Do not meet my expectations at all! That's sad!
28 de Agosto de 2012
Rated 3 out of 5 by Tanzan Prime Location
Good Location. Walking Distance to Down town.
20 de Agosto de 2012
Rated 3 out of 5 by mayfairmike1 too much group business
Disappointed that Gold Level SPG did not even get me a room on the side with the best views. Also disappointed that at the time of our stay it appeared as if every Tupperware saleslady in Portugal was also in the hotel. Catering to such large groups inevitably detracts from the general level of amenity and service.
28 de Maio de 2012
Rated 3 out of 5 by ginpro61 housekeeping needs improvement
1. dirty socks from previous guests found on the top shelf of the closet
2. old tea bag (dried out) in the electric water kettle
3. coffee cups present on first day of stay and never replaced for the remainder of our 3 night stay / requested for some from housekeeping and were brought glasses instead...
4. disappointed not to have been 'qualified' to stay in the Club Floor. A few years back we booked our son and friend there and they had a room on the +20th (22nd I think) floor. Seems being a Gold member is not good enough for Club anymore?
5. and like many, many hotels, this one does not offer free wi-fi in the rooms.
9 de Novembro de 2011
Rated 2 out of 5 by rocpest Unacceptable conditions for a Sheraton
Worst experience in a 5 stars hotel. Very nice decoration of the hotel... poor cleanliness. 18 euro a day for wifi doesn't help to make you feel welcome either.
The room had a huge dark stain all over the carpet from the entrance, bathroom and near the bed, most likely a flood not properly cleaned. The room had no slippers (barefoot over the stain? no way!). Staff mentioned that slippers and bathrobe only where provided on request.
Some channels on the TV flickered.
Before taking a shower we open the faucet and a black powder came from the water creating a black stain over the tub.
We changed rooms (one with slippers) but also with a stain in the carpet (not as big as the previous one)... after a whole day outside we just crashed...
9 de Dezembro de 2013
Rated 2 out of 5 by Eurico62 Old room. A lot of dust.
It is a old hotel with old and outdated room furniture, carpet and TV.
The room smells old.
I am allergic and I had very bad moments due the amount of dust in the room (carpet, under furniture, etc).
It is a Sheraton only in the brand...
1 de Dezembro de 2013
Rated 2 out of 5 by Loay777 Lack of Awareness & Professionalism!
Prior asking me to come back again, better to reply to my complaints that i left before i departed your hotel!
3 de Janeiro de 2013
Rated 2 out of 5 by Tired Recent stay
Very Disappointing for a Starwood property! Paper cups for coffee instead of coffee mugs in room. Very slow and poor internet connection.
Room service is very poor and meals are overpriced. Delivery was always late and things missing. Salt and pepper came in litle paper packets with 2 small pcs of bread.
Mini-bar is the kind with sensors.
17 de Dezembro de 2012
Rated 2 out of 5 by oursdur Disastrous laundry services
Good hotel when not full.
During my recent stay there was a conference and even basic services such as breakfast were collapsing under the load and not meeting demand.
Also during my stay two articles of laundry got lost, one was recovered two days later while the other one is still missing (and I am now 6000 km away from the hotel !). Still waiting for hotel feedback on this!
17 de Setembro de 2012
Rated 2 out of 5 by MJC6640 HARDEST BEDS EVER
The bed are way too hard. I had to sleep with a blanket on the floor which was softer.
4 de Setembro de 2012
Rated 2 out of 5 by Traveler30 DISAPPOINTED WITH AMENITIES
We have stayed in hotels all over the world and especially during the summer months have enjoyed the benefits of a swimming pool. After checking into the Sheraton Lisboa on a very hot day, we decided to take advantage of their swimming facilities only to find out that there would be a charge. Never have we received such a response and immediately left...unhappy to have chosen this hotel.
19 de Julho de 2012
Rated 1 out of 5 by Abuahmed1 below standard
not at Sheraton worldwide standard
8 de Novembro de 2013