Rated 3 out of 5 by Mario comfortable
It was comfortable stay. Hotel is surrounded by many trees and having private beach. But the price of food in restaurant and spa was very expensive, so we had every meal outside except breakfast.
April 19, 2013
Rated 4 out of 5 by Thumi Nice hotel
nice hotel, wonderful area, great beach!!!
things to improve:
. room cleaning (3 of 9 days was bad)
. service at the beach area
. prices in the 3 restaurants too high
December 23, 2013
Rated 4 out of 5 by BBL85 relax. comfort resort
im stayed 5days.
The room was large and bathroom very clean and nice bed.
great area, wonderful beach
thank you for relax holidays.
January 7, 2014
Rated 5 out of 5 by RobDuesseldorf wonderful days
we had a great time at Sheraton Krabi. waiting time for breakfast table could be better, but the excellent sea view and atmosphere can cover that.
January 10, 2014
Rated 5 out of 5 by bilko hotel
hotel is faultless staff + management cannot do enough for you met every expectation
February 13, 2014
Rated 5 out of 5 by Honeymoon2013 Staff
The staff at the property exceeded our expectations immensely, even for such a highly rated hotel like this. We really want to thank each one of them for their personal attention.
September 21, 2013
Rated 3 out of 5 by Joyce2013 This hotel requires service improvements
The staff were friendly and helpful. Beautiful grounds, which are well maintained. Fantastic location and beach!
It was my 50th birthday and hotel staff were asked to deliver a cake by the pool and they didn't. The cake finally arrived later that evening with much apologies for a mix-up!
Smoking should not be allowed in public areas like the pool, as children are exposed to passive smoking and I have asthma.
Staff do not understand English very well, which causes issues.
Equipment not working very well, such as the DVD, hairdryer.
Cleanliness of rooms were not very good. The shower drains are not cleaned causing water not to drain properly.
The can't seem to have fresh towels when they do the cleaning. However, they take the ones hanging up away, leaving no towels to be used until we physically have to call to get some delivered - this was a daily occurence!
Everything in the hotel is expensive. massage at 5500 baht but on the beach it's 350 baht! The hotel food is average and expensive, as compared to across the road.
Considering the location of the hotel, the night entertainment was lacking and bland!
November 4, 2013
Rated 4 out of 5 by FVBG Perfect place to relax
We had some really nice days at Sheraton Krabi Beach Resort.
The stuff was always very friendly and we felt welcome.
We can absolutley recommend this resort for your next hoiday.
December 21, 2012
Rated 5 out of 5 by Kokiukas Great resort
This resort is very well worth the money. Beautiful beach, great rooms, delicious food. Staff is beyond friendly and accommodating. True SPG experience. Highly recommend.
May 12, 2013
Rated 4 out of 5 by SMCo Great family-friendly hotel
The hotel is well equipped and has family friendly features such as Kids' Club and cartoon VCDs for rental plus attentive staff who go out to meet our requests and needs.
March 20, 2013
Rated 1 out of 5 by trgraglia Lifeless staff
The staff really took the wind out of our sails. They were rude and they ruined the experience. Would have been wonderful as the location and environment is amazing.
February 20, 2013
Rated 5 out of 5 by FamilyMan Great Beach resort with the kids
Really appreciate with young kids the ability to go from Sand castles activities, to kayaking, to swimming pool dive conquest and enjoying the excellent food.
May 5, 2013
Rated 4 out of 5 by SimonTheTraveller Nice Hotel - Need to improve Pool/Beach Service
This is a very nice hotel with beautiful grounds with two pools. Large clean rooms with good hotel service. Breakfast was great with large selection from buffet to cook to order - choices include European, North American and Asian.
Several past reviews mentioned weak pool/beach service - actually better described as no service. As the hotel is a resort and promotes itself as one, we were disappointed that food and beverage service was not provided beach/pool side - one needs to go to the pool bar to order. As we needed to get up to order, we went next door to the independent beach side restaurant to get our food/drinks at a fraction of the cost. We would have preferred onsite service but not available.
We traveled to several locations in Thailand with good experience in communicating with hotel staff members. We respect that English is not their first language and this was not an issue with other hotels except with this hotel. We found the front counter staff weak in their English communications skills. We had a few mis-communications - nothing major just made it challenging explaining basic requests and for staff to explain hotel offers.
We used their onsite spa service which was very good. Yes you pay more than the beach side massage service but the experience can not be compared.
Overall, we do recommend this hotel and we would stay here again.
March 8, 2014
Rated 5 out of 5 by Mayank43 Excellent view
The hotel has got an excellent view location wise also it is good,overall ambience of the hotel is excellent. Indian food in Malati was excellent
November 13, 2013
Rated 4 out of 5 by RAJIV Serenity, scenic, superb service.
The most romantic, peaceful & luxurious place. With an awesome service and special care for the honeymooning couple. Perfect setting to discover each other.
June 11, 2013
Rated 5 out of 5 by LVince My short stay in august
Nice and quiet hotel, fantastic and helpful staff. The hotel location cannot be better with all the facilities you need. I would definitely recommend it.
August 6, 2013
Rated 4 out of 5 by Natssant Great beach hotel
Staffs were very nice. The beach was beautiful. Great quite location.
The food wasn't that great, not many choice and taste wasn't as good as expect
July 28, 2013
Rated 4 out of 5 by kiwi3 Another great stay
Our second stay at this great location. We had a problem with slamming doors in the room next door and this was dealt with very well by reception team.
Food - second stay in 6 months and the menu's havent changed - would be good to have a bit more variety for returning customers. Also did the Kids Pass which definately saves money but the choices are pretty much the same no matter whereever you dine, so after 4 days the kids were ordering off main menu. Service at restaurants was a bit patchy .. order mix ups, slow service vs very quick service at some service points, and none of the restaurants were that busy so cant understand why one meal arrived very quickly and another took ages.
Love the plentiful chairs by pools and above beach. Beach is clean. Free scuba diving trial out was fun for our older child.
Rooms are adequate - last time stayed in your suite which is lovely, this time had 2 seafacing rooms - adequate with some nice touchs
Overall a great stay ..
suggestion - team up with a local photographer and offer guests an option to have a family photo shoot .. the place is so gorgeous I am sure you would get plenty of bookings.
October 7, 2012
Rated 5 out of 5 by MMDD45 Great Hotel
This hotel was very good; great location, great facilities, great staff. Would go back again.
January 11, 2014
Rated 5 out of 5 by PauloBRA Excelent hotel for leisure
Beach is amazing.
Pools are very nice.
Restaurants are very good.
Staff is excelente.
Room very confortable.
SPA is impressive.
November 26, 2013
Rated 5 out of 5 by ND2013 It's the little things...
I would have to say that Sheraton Krabi is an amazing hotel with such a breath-taking scenery. Rooms were cozy and had a functional design, restaurant outlets were situated perfectly facing the best view of the sea, the pool is just beautiful and the whole vibe of the place was relaxing. It was a perfect getaway for a romantic trip. However, what made it even more amazing than the obvious physical aspect, was the thoughtfulness of the staff. They were all very accommodating and had such warmth in their smile - oh i wish i remember all their names! Would have been 100% perfect if not for the last encounter which was upon check-out. We felt that the staff who did our check-out process was kind of condescending and did not really try to be accommodating. Luckily, the caddy driver by the front entrance made me smile again. As mentioned, it is the little things and as I know the check-out is of the one of the crucial parts of the whole service cycle as you would not want to leave your guests unhappy. I hope the staff would come to read this and in anyway learn from it. But other than that, it was fantastic! Thank you Sheraton Krabi, you were awesome!
September 5, 2013
Rated 4 out of 5 by Miriam Good hotel & Nice service
The club manager "Miss Pranee" was very friendly and carefully make us a pleasure experience in Sheraton Krabi. We had a lovely holiday!!!
April 15, 2013
Rated 3 out of 5 by Jaks facilities
should not charge for internet
no hot tub on site, there was but you had to pay for it in the spa
some staff could be a bit more friendly
December 19, 2012
Rated 2 out of 5 by Zhyro This hotel has great amenities but terrible prices
We had a lot of issues with the food. Very overpriced and the rooms are really pain. The service wasn't great. Beautiful beach and pool.
November 10, 2012
Rated 5 out of 5 by Marut Good place for relaxing
The hotel is full of tree, make more environrent feel like place for calming. Excellence facilities both inroom and outdoor
July 13, 2013
Rated 5 out of 5 by Astro Great hotel, would stay here again.
pros: kind staff, excellent service, two fabulous pools, buffet dinner beachside was perfect, grounds are kept beautifully
January 31, 2013
Rated 4 out of 5 by Joe007 Great stay
We enjoyed our two night stay here. The staff were exceptional and very accommodating. It made for a very pleasant stay.
July 7, 2013
Rated 5 out of 5 by wanderer An amazing honeymoon stay
i was a platinum SPG member when i stayed here. i was upgraded to the best available room, a suite, and offered a complimentary breakfast, although i redeemed starpoints for the stay. it was very nice of the hotel to give a complimentary breakfast, which was delicious and had so much variety. the suite was amazing. it had a dining area, a living area, two bathrooms, a bedroom, an attached balcony (sea view) and a private bathing area. the room was very well decorated and everything was tastefully placed. the resort was quite big and had two private beaches. there was so much to do at the resort: cycling, working out, kayaking, swimming and relaxing at spa to name a few. i swam, strolled on the beach (enjoying every bit of it) and also kayaked near the beach for a while. the resort arranges tours to phi phi don island for a reasonable price. unfortunately, the rains did not allow me to avail this. the only drawback that i can think of is that it is very far from both the town and the airport. but this is also a compliment in itself, as you're away from the hustle and bustle and can enjoy a nice relaxed stay in the resort. i definitely recommend this to my friends.
October 27, 2011
Rated 3 out of 5 by Mong96 Good hotel for vacation
Nice and peaceful. Dining experience close to sea view. Golf cart is prompt service, just checking in a bit too long.
October 24, 2012
Rated 4 out of 5 by Wanwan Peaceful and relaxing
This hotel has a peaceful and relaxing atmosphere. Beautiful long beach to relax and lots of space around the hotel.
August 22, 2012