Rated 3 out of 5 by Bran12 Good for the hotel side but bad customer service at food area
The hotel it was is great but to get someone to serve me took over 20 mins and by then I had to go grab someone to order food. And not even a were sorry or anything. Very poor...
June 11, 2013
Rated 4 out of 5 by DPH2012 Fantastic short stay
Stayed recently during cross-county trip with the kids. Great facility, nice pool, clean and comfortable rooms, and great breakfast. Would easily prioritize for another stay.
August 5, 2012
Rated 4 out of 5 by Samant Very Great Hotel in WSDM
We really enjoyed the Hotel, but the tv selection could have been better. A&E and HGTV please.
January 4, 2014
Rated 4 out of 5 by TA42 Very Quiet
The hotel was very clean. The staff was very nice. The beds were comfortable and the room was very quiet. I don't remember hearing anything from outside the room at all.
October 5, 2012
Rated 5 out of 5 by Chaz Great Team
Last minute weather caused a change in plans. Booked 3 rooms, the staff was very helpfull, engaging and fun! Cocktails, appitizers and Breakfast buffet were all good. ,
February 24, 2013
Rated 5 out of 5 by Babeth Unexpected Pleasure
This hotel was great! The staff at check-in were so warm and friendly. The Club breakfast was wonderful! It was a complete breakfast, not just the carb loaded continental breakfast. It was also one of the nicest Sheraton lounges I have seen. There was a slight smell that permeates into the hotel from West Des Moines sewage, but it was tolerable. When I asked what I was smelling, they were honest with me and offerred to move me to another room. We chose to stay put and the smell eventually went away or maybe we just got used to it, because it really wasn't as bad as other reviews mentioned. The thermostat in our room wasn't working and our room was colder than we preferred. They immediately offerred to have maintenance come up. We were ready for bed, so we just opted to have additional blankets. We later realized that we just had to set the thermostat 10 degrees higher to 80 to get to 70, so we were plenty comfortable. There was a gentleman that helped me get milk for my girls before bed. I wish I knew his name, because he was so kind and accomodating and made us feel at home. I would stay here again in a heartbeat!
January 21, 2013
Rated 5 out of 5 by Jason23 Wonderful
Very clean hotel inside and out. The breakfest was great. Very quiet at nigt, easy to sleep. Great location, right off the interstate, made getting to place very easy.
April 21, 2013
Rated 4 out of 5 by JSKF Surprise
After avoiding this property for many years, I unexpectedly found a reservation here last month.
Very accommodating and now a favorite...will be back for every trip.
November 14, 2011
Rated 2 out of 5 by Arkydave Won't be back
$10 a day for internet? No microwave? No refrigerator? No comp breakfast, or even coffee in the lobby? Excessive charges for services to our event? Won't be back.
July 6, 2013
Rated 5 out of 5 by EKCFAN Excellent value in a great location
The stays at the Sheraton West Des Moines Hotel have always been pleasant and enjoyable. It is clean, comfortable, and friendly as well as close to many amenities.
August 13, 2012
Rated 3 out of 5 by PMcDermott Room Was Nice, Hotel Dirty
My room was very nice. It looked as if it had been updated recently. The hallways were dirty, stained carpets and the same trash on the floor my entire stay.
September 15, 2013
Rated 5 out of 5 by Mary35 beautiful accommodations
You are greeted immediately, taken care of everyone on staff make you feel very special. The beds are soooo comfortable and the rooms are very spacious and clean.
April 27, 2013
Rated 3 out of 5 by BBM777 Not the best service
This hotel was okay... hotel is old and staff wasn't the friendliest. The rooms were fine but it would have been nice to have air conditioner that worked better
July 15, 2013
Rated 3 out of 5 by walj03 Highly Unimpressed
The hotel, staff and amenities were all just fine, I have a horrible time feeling good about an experience where I feel I am being nickled and dimed to death.
June 25, 2013
Rated 3 out of 5 by Conservationist disappointed
I have stayed here previously but this time was disappointed. The carpet had a big wet spot. Called CS but no one checked on this. The room was freezing.
September 6, 2013
Rated 5 out of 5 by DeLys Great Location Great Hotel
thank you for providing a great stay, my friend was visiting her daughter and this was the perfect location and very comfortable hotel, staff was great.
December 10, 2012
Rated 4 out of 5 by bfnurse overall good
The experience overall was good. The bed was not comfortable and made my back hurt but the room was clean and the staff was nice and very helpful.
May 17, 2013
Rated 5 out of 5 by Sheri54 Business Manager
I feel very safe staying @ your hotel. Very easy access from the interstate. Rooms are very spacious and clean. Check in and out is very fast.
October 29, 2012
Rated 4 out of 5 by Sid148 Great hotel, but
Have to pay for Internet, have to pay for breakfast and pool water was a little cold. Great location, very clean and very nice otherwise....
May 20, 2013
Rated 3 out of 5 by cj23 not what promised
We had asked for a king size bed and instead got 2 beds. The air conditioner was not working properly and was pretty warm in the room.
September 9, 2013
Rated 4 out of 5 by jcassara1 Great room minutes from Drake University.
We had a nice room at a great Drake University rate with a free breakfast, close to where my son played his football game.
October 27, 2013
Rated 5 out of 5 by MandL95 Thanks for a great stay
Thanks for a memorable stay. As usual, we enjoyed our stay and were pleasantly surprised with attentive staff and great accomodations.
September 1, 2013
Rated 1 out of 5 by KimV Needs remodeled...desperately
This hotel is in severe need of a remodel. The odor in my room was horrible, the carpet is stained throughout, the sheets weren't pressed.
October 22, 2012
Rated 3 out of 5 by JPIA2 Met My Needs
A comfortable, but nothing special experience. The entry to my room was undesirable, but the room itself was clean and comfortable.
April 28, 2013
Rated 4 out of 5 by VacationTravelor Beautiful lobby.
The room was clean. The bed was comfortable. The room we reserved was honored even with late check in and high occupancy level.
August 5, 2013
Rated 4 out of 5 by cmschroe Pretty good
The location was great and the staff was very accommodating. I expected more as an SPG guest, but that's okay, still a good stay!
May 30, 2012
Rated 4 out of 5 by sc59 Internet
only disappoinment is the internet. At these rates, I would think it would be complimentary. It is at most other hotels I use.
February 8, 2013
Rated 3 out of 5 by Stephen22 More Elevators
I think I had to wait for 4 separate elevators before there was one that wasn't too full to get onto when I was checking out.
October 24, 2012
Rated 4 out of 5 by Guy6438 Exceeded my expectations
Very nice hotel. Would have no problem recommending to any looking to stay in the area. The breakfast buffet was excellent.
July 8, 2013
Rated 3 out of 5 by Conservationist Average place to stay
Internet access is extra fee Coupon could only be used on food in hotel restaurants The waterfall in the atrium is too noisy
September 9, 2012