Sheraton Suites Houston Near The Galleria

  • 2400 West Loop South
  • Houston,
  • Texas
  • 77027-4204
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room. Valid photo identification is required at check-in as proof of age.

Rated 3.7 out of 5 by 254 reviewers.
Rated 3 out of 5 by Mrs. The hotel is not clean. It needs imporove it. December 29, 2014
Rated 5 out of 5 by consistently great stays My family and I have stayed at this hotel each time we visit Houston. Our room is always in excellent condition and the staff is very responsive to our needs. This is our first choice. December 9, 2014
Rated 4 out of 5 by Good business hotel Nicely set up suite, staff were extremely helpful December 6, 2014
Rated 3 out of 5 by Slightly Disappointed The front desk staff swiped my credit card 5 times and my credit card is not usable anymore and I had to order a replacement card. This is such an inconvenience. Also, I am still waiting for 2 holds to drop from my card being swiped 5 times. There was not any gold guest recognition. That was disappointing because other Starwood hotels recognize preferred quest. Ijs, A great deal of money is spent to get to this status. Other than this. I actually like the hotel and would recommend it. December 4, 2014
Rated 5 out of 5 by Excellent hotel overall This hotel is an excellent facility overall. The location is very central, the rooms are very well kept and the size is comfortable. The staff was very responsive and accommodating. The fitness room is much better than most hotels and the equipment is simply state of the art. Breakfast at the club level was very good and convenient. I look forward to staying here again soon during my next business visit. December 2, 2014
Rated 5 out of 5 by Matt This was my second stay at your location and I will return again. The Bartender, Julio, is a true Professional. The Check-in process easy and Room Service very responsive. November 30, 2014
Rated 4 out of 5 by Impressive Revamp I generally stay in this hotel when visiting Houston, unless it is fully booked. However, the hotel was in need of some redecoration and I was very happy to see that this has been done, and to a very high standard. This time, we used the hotel's meeting facilities which I'd never experienced before and they were very good - nothing to complain about. November 21, 2014
Rated 5 out of 5 by We loved the hotel There are many reasons to recommend this hotel, however, my family and I were there just to shop at the Galleria and it was perfect for that. We were just a short walk away. The staff was great, we loved the room and although we just had coffee and juice at the restaurant it was a great experience. The wait staff are very nice. I recommend it. November 10, 2014
Rated 5 out of 5 by Wonderful Place + Wonderful People Everytime I stay at the Sheraton Suites Galleria, the staff is always so very nice and they do their very best to make your stay excellent. In my case, it's awesome to make a relationship with some of the staff and they remember you when you return. Excellent location + Great rooms + Awesome Service = A Wonderful Experience. When I select a hotel in Houston, I say here every...single...time! November 10, 2014
Rated 4 out of 5 by Experiences The day I checked in I was given a room that had not been cleaned yet. I went to the desk and reported it and was immediately given another room. The system showed that the room was ready. The other room had the coffee pot missing; even though I don't drink coffee I didn't want them to think that I had took it with me when I left. October 27, 2014
Rated 2 out of 5 by Needs Improvement Hotel and staff needs improvement. October 27, 2014
Rated 1 out of 5 by Worst Hotel Worst Hotel not only in the Sheraton chain but compared to all other hotels I have stayed at. October 18, 2014
Rated 5 out of 5 by director of sales the stay at this hotel was very good; the room was very comfortable; the staff was very helpful; I would recommend this hotel to everyone October 17, 2014
Rated 3 out of 5 by Room Sorry, We Were. not happy with were hotel stay. Our room was not clean as it should have been and carpet was not clean. We requested a King bed room. There was a clothing tag size XXXX Large on the floor which is not my size nor my husband. Also there was a cigarette butt on the floor. The front desk was apologetic and switched us to a different room with dinner and breakfast, which I thought was nice. Only thing we were still charged for our room. I am not the type to complain a lot but, I felt it fitting. September 29, 2014
Rated 2 out of 5 by Too many problems and issues Not favorable: Narrow selection of channels on TVs Constantly being questioned everytime I walked through lobby. Printer did not work and front desk staff had some difficulty producing a boarding pass $19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean. An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient. Difficult to log onto internet. September 18, 2014
Rated 5 out of 5 by Very comfortable and clean Some of the best sleep I've gotten in a while. Housekeeping also did a great job. September 8, 2014
Rated 5 out of 5 by outstanding great service, great room and convenient to shopping and restaurants August 18, 2014
Rated 4 out of 5 by Great hotel but lacking in a few areas The bed was amazing, i also liked the layout of the room,and the shower experience was like a mini spa! The downside was I think the TV should have more regular local channels instead of movies! The only other issue was the card reader in the elavator...never experienced that before! August 18, 2014
Rated 2 out of 5 by Thermostat WRONG This hotel had a room thermostat that used IR ( infra-red) detectors. I understand the reason - if you're not in the room, the AC turns off -but if you did not move every 5 to 10 minutes then the AC turned off then as well. So, when you sleep the AC turns off! And then the room gets hot ( Houston in summer hot ). I spent the night waking up too hot and then having to move around to keep the AC on. August 15, 2014
Rated 4 out of 5 by Great stay This is a fine hotel with comfortable beds and aminities. The bar and restaurant looked good although we did not use them on this visit. I have stayed in the galleria area often and will,come back to this hotel. August 11, 2014
Rated 5 out of 5 by VERY COMFORTABLE BED GREAT COMFORTABLE BED, GREAT LOCATION IN THE GALLERIA AREA. I USUALLY STAY AT ANOTHER STARWOOD PROPERTY IN THIS AREA, BUT I WILL BE RETURNING HERE.... August 8, 2014
Rated 1 out of 5 by Wet mattress Our room was upgraded, since we're Gold, to the club floor. We unpacked and got ready for bed. My wife laid on the bed, and it was wet and smelled of bleach. We called the front desk, and they changed rooms. But, they didn't offer to help move us. The manager on duty offered us more points. It wasn't handled professionally and we won't be staying here again. We checked out and we slept great at another Starwood Hotel. August 2, 2014
Rated 4 out of 5 by Edago42 Excellent as always and consistent in providing good service. July 31, 2014
Rated 4 out of 5 by Hotel is great, but smelled stale smoke in the bathroom I have stayed at this hotel many times. Overall, the room is great. However, on my most recent visit, I smelled stale smoke in the bathroom of my non-smoking room. If I had not checked in so late, I would have requested a room change which I am sure they would have accommodated. July 25, 2014
Rated 4 out of 5 by Really nice Here for a meeting and everything was handled beautifully. July 18, 2014
Rated 1 out of 5 by Nice hotel Great romos, recently renewed. Great staff, a new Club Lounge. Great location. July 18, 2014
Rated 2 out of 5 by AC and water issues The AC was too sensitive and difficult to regulate (either too cold or too hot). Toilet water kept cycling thru causing noise throughout the nights. July 18, 2014
Rated 3 out of 5 by Good property... We had a family reunion over the 4th of July weekend and this property was in a good area for travelers. The location is wonderful for those wanting to shop, with the Galleria in walking distance. The facilities were clean. The lobby area was beautiful and the banquet room was adequate. The banquet staff was very attentive. The check in and check out was challenging. I expect to be greeted immediately upon arrival and when checking out and I don't like waiting until the staff member completes their telephone conversation. Our room had a couple of issues which I reported upon checking out of the facility. After traveling for business and staying in various hotels overall, this hotel was nothing special. When traveling as a family we normally stay at one of the competitors when we travel that offers breakfast and an evening happy hour in addition to a larger living space. Otherwise, not a bad place. July 9, 2014
Rated 2 out of 5 by Limited Stayed at this location and the customer service on the night shift needs improvement. You really should look into extending your internet to guess for free. The environment wasn't people friendly, we stayed there 3 days and the only person that greeted us was the the staff in restaurant during breakfast. No hospitality was extended at all. Very disappointed. July 7, 2014
Rated 1 out of 5 by Poor service and facility When I checked in the person who waited on us was not very help. Rush through the process. Did not explain the self parking. Just told me to put the tag in my window. The parking lot person exlained to me how things worked. I requested extra blankets. I never received the blankets. I had to go to the lobby. My televison in the bedroom did not work very well, nor were the channels satisfactory. I real;ize that we were not there to watch TV. But the selection was poor. The toilets backed up twice. The second time I called down to the front desk and the person was less than helpful and sounded irriated that I called and no one ever showed up. I told them when I checked out; they said why didn't you call and report it. I told them I did and no one ever showed up. The pool was not kept up very well. I expected more from the Sheraton. I was very disappointed. July 7, 2014
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