Rated 5 out of 5 by Neoteros Strongly recommended!
The hotel is not exactly down town (though, subway station is just at 3 min walk).
Location apart, this is a facility you can only be entusiastc of!
From the vast and elegant circular shaped lobby, with it's domed roof reminding the Pantheon in Rome (included the big eye/hole at the center), to the modern yet warm furniture in the rooms.
From the incredibly responsive, smiling, caring front desk, to the delicious buffet constantly served at the club lounge on the top floor (fantastic view of the "Sierra").
From the properly equipped fitness center and spa, to the full recognition I enjoyed as platinum member.
No smudges whatsoever!
I do look forward to the next time I'll visit Madrid and stay at Sheraton Madrid Mirasierra.
October 10, 2012
Rated 4 out of 5 by MG4405 Good property but far from everything
We stayed for 4 nights at this property. The overall property is good but it is really far from the city center and there is not much around this, including eating places since it is in a residential area.
The staff was very good and helpful in recommending places to visit.
The club lounge facility could be better for the Platinum members, comparing against some properties that we stayed in Spain during our vacation.
July 27, 2014
Rated 5 out of 5 by tht1 Nice hotel!
One night layover in Madrid on the way from Iraq to Santo Domingo. Nice rooms. Arrived late due to delayed flights and had no time to visit the neighborhood, but will stay at this hotel again. Not in the city center but not far from the airport.
August 20, 2014
Rated 5 out of 5 by TimTrish A wonderful place to stay
This hotel is excellent...need I say anymore? The quality is very evident from the moment you are greeted by the staff and walk in. Facilities are really great (Gym, Spa, Pool etc). The gym has some state of the art equipment. Rooms are very comfortable with small kitchenette /bar. The views across the plains to the snow capped mountains are very compelling. Club lounge has to be one of the best we have used . Location is ideal with 5/10 min walk to Metro that takes you all across Madrid. Visited twice now and just booked a 3rd trip .....Fantasico
May 9, 2013
Rated 2 out of 5 by SG17 Needs improvement
What was good:
- was contacted before the stay. I asked for a room with a view, and was given this room on my second night
- room was spacious and nice
What needs to be improved
- food quality was poor
- was the worst internet of any of the 25+ SPG properties I have stayed at
- Can't believe that they charge 3 Euros to send an empty plate to my room
- maybe it was just my room, but the TV remote didn't work
- first hotel I been to where access to the SPA is not a part of every room rate - and the SPA was not great. very smelly and not at all refreshing..
June 17, 2014
Rated 5 out of 5 by Rijas The hotel was wonderfull
It is in between city and airport, quit and comfortable me & my family were happy from that stay at the hotel
August 11, 2014
Rated 5 out of 5 by HSWNBC Great stay
Our stay was great. Room was comfortable, and, appeared clean. As a Platinum 75 guest, club room was well stacked. Breakfast in the Club room was great.
Our only dislike was being charged for a rollaway bed for our kid.
August 7, 2014
Rated 4 out of 5 by DC63 Aug 2014
Excellent staff - especially front desk
Great pool and gym facilities.
It is some way out of Madrid if that is your main concern but buses, tubes and taxis easily available.
August 7, 2014
Rated 4 out of 5 by Terriblydisappointed2 Great staff
Our stay was was very enjoyable. The staff was very friendly and helpful. We got great suggestions for day trips. We were upgraded to very nice executive suite which made our stay very comfortable. The club room offered lots of different food and good selection of alcohol. The pool area is beautiful. A very nice experience and great location to take day trips from because it's not in the middle of hectic downtown
August 1, 2014
Rated 4 out of 5 by Globetrotter325 Beautiful Room, but a few things didn't match
I was excited when I booked this stay since I've been traveling around the world for 5 months and was looking forward to using the gym, and enjoying services in a full scale hotel. Checking into the room was nice and easy, staff were polite, but I found the most ridiculous disappointments with a hotel of this standard to have.
Firstly, to charge me to use the fitness center is beyond absurd. I booked this hotel specifically to relax, and enjoy a workout with a swim afterwards. To be told that I had to pay $25 to use the gym was a complete shock. Secondly to this, to charge for WiFi in the room again, another $25 is absolutely ridiculous. Hostels even give WiFi for free, it's 2014 after all. Finally, no continental breakfast was offer, and again, another charge of around $25 to have breakfast was again disappointing. While the room was beautiful, spacious, and offered an amazing quality of sleep, the bad taste left by being charged for services that should be complimentary was quite a shame in my experience.
The pickup from the airport was great, as well as luggage stowage, both services that should be standard, and thankfully were.
I will be back with reset expectations of what is included next time around.
August 6, 2014
Rated 5 out of 5 by Mark80 One of the best SPG exec lounges in Europe
Excellent staff, fantastic SPG recognition
August 1, 2014
Rated 4 out of 5 by Bre68 This hotel pool and spa is great
We enjoyed our 4 night stay here. It is convenient to the Metro station and in a safe quiet neighborhood.
July 31, 2014
Rated 3 out of 5 by jmm14 Restaurant fantastic - Room needs improvement
The food was fantastic but the cleanliness of our room was poor. The carpet was extremely stained and there was an odor in the room.
June 2, 2014
Rated 5 out of 5 by Ace23 Fantastic hotel in a nice neighborhood.
I stay here each time I visit Madrid because of the quality of the hotel & staff. Excellent service, location & amenities. You are only a 15 minute ride from MAD to the hotel via a free shuttle service provided by the hotel. The hotel is in an upscale neighborhood just outside of the city center (Estadio Santiago Bernabéu is a 9-12 Euro taxi ride). Well worth the taxi fare when compared to 400eu per night in Madrid proper for a much smaller room. The hotel is Bright & CLEAN and the SPG club is outstanding.
July 10, 2012
Rated 4 out of 5 by Nava1981 Great place
We enjoy our stay inthis hotel, personal really friendly, close to the airport and just 10 to 15 minutes in taxi to center of madrid. Food in the hotel was really good. So bad that we stay just for one day because we passing by, but it was worth it. Thanks to everyone, we finish our trip in a excellent way.
July 25, 2014
Rated 5 out of 5 by TL8912 Excellent hotel
Superb staff and facilities make this a very enjoyable hotel to stay at, whether for business or pleasure.
July 27, 2014
Rated 5 out of 5 by JNA1 A very warm welcome
I much enjoyed my short stay at this hotel.
The friendly welcome at the front desk was excellent and the young lady in the executive lounge went out of her way to help me. The lounge seems to supply unlimited refreshments, including a good local beer.
Platinum recognition could not be faulted - a superb large suite, with good-sized area for work.
Tip: This hotel is several miles out of town - try the train from Ramon y Caja into the centre as well as the metro
November 16, 2013
Rated 5 out of 5 by Cheapspeed Thank You for a Great Stay in Madrid
I want to thank the staff at Sheraton Mirasierra for making my stay a very pleasant one! It started prior to my visit when I requested for pick-up from the airport on the hotel shuttle, I got a response within the hour confirming my pick-up. My flight arrival time was not correctly stated but the shuttle was there to pick me up within 15 mins. The front desk staff was most helpful assisting me inquire about a football match the following day and calling to advise me. Dinner at the restaurant on the first night was very good with option of Japanese and local Madrista fare. Club lounge serves breakfast and snacks daily and staff was friendly and helpful. The hotel is about 5 mins walk from Metro and I was able to get around quite effortlessly. Thank you once again for making my stay in Madrid a wonderful one. I hope to visit again.
December 27, 2013
Rated 5 out of 5 by TurtlesnBunz Excellent Stay
This was a delightful stay and we wish we had more time here. While we wish we had researched how to use the shuttle service from the airport (a taxi was Euro 35) the hotel itself was wonderful. Kaspar at check in was very professional and kind. The whole staff was attentive and warm. The rooms are huge and atmosphere is relaxing. We loved the Happy Hour and the restaurant was incredible. Awesome sushi and the best hotel restaurant we have experienced.
November 6, 2013
Rated 2 out of 5 by David In-room Internet VERY Poor
The hotel is great. However, if you need to get work done, you can't depend on the internet. Really a shame, because the hotel and facilities are excellent. They need to seriously upgrade their internet service in-room. So, if you don't need to work, enjoy it. If you need to work, careful!
May 12, 2013
Rated 5 out of 5 by Krzysztof All excellent
Below are the strongest points:
1) Very polite and professional staff;
2) Very good infrastructure (especially gym);
3) Good connections with the center of Madrid (public transport and by car);
4) Well equipped Executive Lounge (aka Sheraton Club);
5) Very good SPG recogniction (upgrade to the best available room, welcome note from the general manager etc.).
No major areas for improvement identified within the 8-night stay.
September 22, 2013
Rated 2 out of 5 by Jeffa Letdown
Our stay was spoilt on the last night by the Concierge responding sarcastically to my wife.He is in the hospitality industry and should be hospitable and polite. Felt the staff generally couldn't care less and would not hurry back. The lounge staff were friendly and helpful but the restaurant staff were disinterested as were the pool staff. All in all a very disappointing experience
July 19, 2014
Rated 5 out of 5 by pcn501 I am now a Sheraton convert!
My family and I recently stayed at this Sheraton, after I took ill on a business trip. This might be the best run hotel I have ever stayed in! The room was first rate, the breakfast buffet always fresh, and the hotel staff was always so attentive and friendly. It has made me a Sheraton convert, and I will definitely stay here on my next visit to Madrid. Congratulations to Sheraton for having such a well-run hotel.
December 18, 2012
Rated 5 out of 5 by alialmanaseer This hotel is amazing ..
Love staying at this hotel everything about it is amazing.
Yes it's not in the center but that also give it the advantage of making it in a quite relaxed area and not so crowded and noise at the outside.
The service is great everyone is so nice and they also gave me an amazing room which wasn't expected at all.
Next time in Madrid is back in the Sheraton Madrid Mirasierra Hotel & Spa for sure.
June 4, 2013
Rated 5 out of 5 by YuSien Concierge service
We were please the hotel has pick-up service from airport and confirmed the arrival time before hand. The chief concierge, Mario was very helpful in booking a private car for our excursions to Toledo and to Segovia. I appreciate very much Lara who was able to help us get tickets to the opera and no-wait tickets to Museo Prado. It made our trip very enjoyable.
July 15, 2014
Rated 5 out of 5 by Mats Nice residential hotel
This hotel has been operated since 9 years here in Madrid, but since this Monday, 16th April 2012, becomes Sheraton. When I made a reservations, some confusion between the SPG and old reservation system, finally looks work properly. They recognized me as Platinum and upgraded properly. all of he rooms of this hotel are very large and the location is also good, between Madrid Airport and centre of Madrid. This hotel might be a usual place when I make a biz trip to Madrid.
April 22, 2012
Rated 5 out of 5 by mercedescats Fantastic staff and hotel
I recently stayed at the hotel, and I am a mature woman who travelled on my own, as I wanted to stay at a first class hotel where I could rest and recover from a very busy time at work, and at the same time to visit Madrid city for the day. This hotel was superb. The staff could not be more helpful and efficient. My deluxe room was lovely. I will return. I have no hesitation in recommending this hotel.
July 8, 2014
Rated 3 out of 5 by Calvet Air Conditioning
I think it's absurd and very embarrassing to the Manager of the hotel, did not leave the air conditioner running on May 11. It was a day of very hot in Madrid and no hotel room had air conditioning running. At the time I was complaining to him he said he could do nothing to resolve the situation, except to change the room. It was 2:00 a.m. and the manager wanted me to transfer all my belongings and obviously I would have to devote at least an hour of my time, however, it do any good because the air conditioning did not work in all premises. I had to sleep with the windows open, but as these windows can not open by iteiro, I had to sleep with a lot of discomfort, a lot of heat.
May 19, 2014
Rated 5 out of 5 by Martyn hotel
Excellent hotel with great facilities and great staff
July 15, 2014
Rated 5 out of 5 by PGM7 Perfect stay
Everyone from the bellman to the manager, will go out of there way to make your stay perfect. This is your home away from home. The shuttle to and from the airport saves time and money. Excellent fitness facility, large indoor and outdoor pool, great food choices, large comfortable rooms. I will recommend to everyone. Also better being a little off the beaten path, only minutes. More peaceful and restful experience. Can't wait to go back.
June 29, 2014