Rated 1 out of 5 by NR88 Unprofessional staff
My original reservation from 05/18/14 to 05/22/14 was cancelled without informing me, although I checked in prior to the check out time and a penalty (equal to the rate / night) was charged for not showing up. At the time of check in, I asked the staff member to reinstate my reservation, but instead she charged me a no show penalty. I called the hotel and they transferred me to the billing department, but I still didn't hear back even after leaving several messages. I'm very disappointed with the staff at this hotel and I hope that Starwood management would take appropriate measures to resolve this issue.
May 25, 2014
Rated 5 out of 5 by Tigress08 Very comfortable and clean
Some of the best sleep I've gotten in a while. Housekeeping also did a great job.
September 8, 2014
Rated 1 out of 5 by MJCLopez Very Poor Service
We had trouble getting our room cleaned in a timely fashion day after day. One day it was not cleaned until after 6:00 PM in the evening. We seldom had clean dry towels. When my husband spoke with the supervisor at the front desk about the issue, the supervisor was very rude and no help at all. Upon writing a complaint on twitter, the Director emailed saying how sorry he was and added 1000 points to our account. My husband followed up with an email explaining why he was upset and has yet to hear anything from the Director. We mailed a letter to the corporate office, because there is no way to escalate an issue past the Director of the hotel. How very convenient for Sheraton.
June 20, 2012
Rated 5 out of 5 by JavaDonut Wow! Amazing comfort at an even more amazing price!
I booked two nights at Sheraton Suites-Galleria for an important business trip, rather on short notice. When I checked into the hotel I was greeted by very friendly, helpful staff who at once made me feel welcome. When I got to my room I was astounded at the size and luxuriious beauty of the room--so well designed and executed! My bed was perhaps the most comfortable hotel bed I've ever experienced, and I spend a large part of my year in hotels! Everything about Sheraton Suites-Galleria was delightful, even paying the bill. I've never found greater hotel value, believe me. I WILL be back!
January 20, 2012
Rated 2 out of 5 by JCme Thermostat WRONG
This hotel had a room thermostat that used IR ( infra-red) detectors. I understand the reason - if you're not in the room, the AC turns off -but if you did not move every 5 to 10 minutes then the AC turned off then as well. So, when you sleep the AC turns off! And then the room gets hot ( Houston in summer hot ). I spent the night waking up too hot and then having to move around to keep the AC on.
August 15, 2014
Rated 3 out of 5 by Deputy disappointed gold elite level SPG
We have stayed at this hotel quite a few times and this is the first time to be so disappointed. Great location and we have paid via points, cash and points and simply cash/credit card for various stays. Being gold elite level SPG member and Starwood property owners we are accustomed to getting upgraded rooms, etc. Although we arrived early enough that hardly any cars were in the garage, the room we were assigned was on the second floor with a great view of the ugly porte cochere covering the hotel entry and the traffic on loop 610. The sofa was pitiful shape and ugly to look at as well.
November 8, 2012
Rated 2 out of 5 by MRJB Nice hotel but service was poor
Hotel is nice but I reserved a King room and was put into a double room facing the highway without any notice . I slept maybe 3 hours due to the loud trucks passing by. Upon addressing this in the morning they explained I was "upgraded" and they were sold out (unacceptable). Further, I was dropped off at the mall by the hotel shuttle in the morning (no charge) and was asked ""do you need a ride this afternoon?". I simply asked "can you take me to the airport?" and they replied yes? Upon being picked up later that day, I discovered it was a taxi service and ended up paying $80. Not good!
September 30, 2012
Rated 5 out of 5 by Vinny1 Vinny1
This is my preferred Hotel in the Houston area. The rooms are great the staff is more than helpful and accomodating. Nancy and Jose in the resturant treat you like you are in their home and call you by name when ever you walk in. Mary the night attendent at the front desk is another gem at this Hotel. You will not be disapointed.
August 13, 2012
Rated 4 out of 5 by jburn56 Great hotel but lacking in a few areas
The bed was amazing, i also liked the layout of the room,and the shower experience was like a mini spa! The downside was I think the TV should have more regular local channels instead of movies! The only other issue was the card reader in the elavator...never experienced that before!
August 18, 2014
Rated 5 out of 5 by Silvershark Wonderful
The staff was amazing. They were knowledgeable, professional, helpful and courteous. “Charles” was on the front desk when we checked in and nobody could ask for a better man. He went out of his way to helpful by doing things like getting us directions to for the next morning. The self-parking was as easy as it can be and just two right turns away without ever going off the hotel property. When we checked out the bellman walked us to our car in the parking garage and loaded our bags for us. It can’t be any easier than that. We had two connecting rooms and they were amazing!!
August 7, 2012
Rated 1 out of 5 by TravelBB Wet mattress
Our room was upgraded, since we're Gold, to the club floor. We unpacked and got ready for bed. My wife laid on the bed, and it was wet and smelled of bleach. We called the front desk, and they changed rooms. But, they didn't offer to help move us. The manager on duty offered us more points. It wasn't handled professionally and we won't be staying here again. We checked out and we slept great at another Starwood Hotel.
August 2, 2014
Rated 2 out of 5 by Ssjemail1 Rooms has stuffy smell
The hotel and the rooms appeared good but the rooms had stuffy smell. I checked couple of other rooms too and they had stuffy smell as well. It appeared that the carpets needs replacement. The wash basin had very low water pressure and I checked with the manager and he said that it is per guidelines! But the shower and sink had good pressure so what guidelines restricted only wash basin? Also, the hot and cold water controls in wash basin did not work properly. The furniture was chipped at few places and appeared to be aged. It appears that the rooms need renovation.
January 19, 2013
Rated 5 out of 5 by Cathie30 Wonderful experience!
My high school recently had a 40 year reunion at the Sheraton Suites/Galleria. I'm very impressed with the way the staff set up the newly renovated Greenbrier Ballroom. The event was fantastic, and we were extremely pleased with everything!
My suite was beautiful and met my expectations. It was very quiet and comfortable in the room. I heard nothing but positive comments from others about room service
I couldn't be happier with our reunion committee's choice to have our party there and am very happy that many of our classmates chose to stay overnight at this hotel!
August 12, 2013
Rated 2 out of 5 by Unhabppy4 Bad room
I have stay here several times and this is the first time I have had such issue and hope it will be a exception to the rule. both TV in the room did not work when I checked in, the toilet handle was broken so the toilet need to be manually stopped. I reported it in the morning and only one of the TV's was fix when I returned in the evening there was a note left on the desk saying they could not fix the problem. No other communication was had. The next morning I could not stop the water from running in the shower. I was glad that I had to check out an move on. I am very disappointed after having received EXCELLENT service in Asia and Europe over the past two months. The North American hotels could learn something from them.
December 20, 2013
Rated 5 out of 5 by KathyO Great Service!
My home away from home. I am always greeted like a long lost friend and the service is the best I have encountered anywhere.
June 18, 2012
Rated 5 out of 5 by Mitch45 outstanding
great service, great room and convenient to shopping and restaurants
August 18, 2014
Rated 4 out of 5 by JCOX Great stay
This is a fine hotel with comfortable beds and aminities. The bar and restaurant looked good although we did not use them on this visit. I have stayed in the galleria area often and will,come back to this hotel.
August 11, 2014
Rated 2 out of 5 by TONYB Credit Card Issues
Becareful when you use your credit card at this hotel I was charged twice for a room that I prepaid a week earlier, I had to argue with the front desk person, that I had already prepaid the room and then she proceded to charge me again for a room that I had already paid for. It took me 2 days to get the credit back on my card and that was after I had to talk to the mgr. and he still gave me a hard time and defended his worker and said she did everything right.! So becareful and check your credit card for extra charges when staying at this hotel!
December 13, 2011
Rated 4 out of 5 by Natch Great location and nice facilities
Almost all meet a great experience. The location is superb for shopping and in my case it is near my Houston office.
The AC has some sort of problema since it doesn't give you some times the temperatura tou are lokng for.
All the rest is OK bur the Club. I this the food has to be with more options and in most cases, my experience is that the wine is for free and this is not the case at this facility..
The food in general is not for my taste. I liked it better before the change.
June 27, 2014
Rated 5 out of 5 by cruisequeen VERY COMFORTABLE BED
GREAT COMFORTABLE BED, GREAT LOCATION IN THE GALLERIA AREA. I USUALLY STAY AT ANOTHER STARWOOD PROPERTY IN THIS AREA, BUT I WILL BE RETURNING HERE....
August 8, 2014
Rated 1 out of 5 by Riglee This hotel was not up to standard
Upon checking in . We had to change rooms a total of three times. The first room had stains on the couch and the water in the sink would not let out... Also the couch in the first room had bugs inside of it . The second room we couldnt see anything the lights in the room didnt work and on the floor lighting was not working . The third room was ok but it wasnt cleaned properly there were stains in the carpet and the couch again just wasnt cleaned correctly. overall we just would not advise that anyone stay at this hotel again.. It was horrible.. Lastly the cafeteria was very unclean upon ordering breakfast I sat near the window and when I looked down I saw alot of dark items on the wood below and it looked like choclate that had waisted and not cleaned.
August 13, 2012
Rated 1 out of 5 by Sunny9914 Poor service and facility
When I checked in the person who waited on us was not very help. Rush through the process. Did not explain the self parking. Just told me to put the tag in my window. The parking lot person exlained to me how things worked. I requested extra blankets. I never received the blankets. I had to go to the lobby. My televison in the bedroom did not work very well, nor were the channels satisfactory. I real;ize that we were not there to watch TV. But the selection was poor. The toilets backed up twice. The second time I called down to the front desk and the person was less than helpful and sounded irriated that I called and no one ever showed up. I told them when I checked out; they said why didn't you call and report it. I told them I did and no one ever showed up. The pool was not kept up very well. I expected more from the Sheraton. I was very disappointed.
July 7, 2014
Rated 3 out of 5 by bushtraveler Good location, old hotel
We stayed at the hotel for the fifth time in five years and once again, nothing but the bedding has changed.
The rooms still have old, dated wallpaper; carpet in the bathrooms; lighting fixtures by the bed are falling out of the wall, broken lightbulbs in lights that small children could reach, poor ventilation in the bathroom & lastly no hot water.
I called to report problems and the phone rang & no one answered.
Overall, very disappointed at the lack of hot water on a 35 degree morning. They have an excuse for everything.
January 1, 2013
Rated 4 out of 5 by TravelerL2H Hotel is great, but smelled stale smoke in the bathroom
I have stayed at this hotel many times. Overall, the room is great. However, on my most recent visit, I smelled stale smoke in the bathroom of my non-smoking room. If I had not checked in so late, I would have requested a room change which I am sure they would have accommodated.
July 25, 2014
Rated 3 out of 5 by JLand Good property...
We had a family reunion over the 4th of July weekend and this property was in a good area for travelers. The location is wonderful for those wanting to shop, with the Galleria in walking distance. The facilities were clean. The lobby area was beautiful and the banquet room was adequate. The banquet staff was very attentive. The check in and check out was challenging. I expect to be greeted immediately upon arrival and when checking out and I don't like waiting until the staff member completes their telephone conversation. Our room had a couple of issues which I reported upon checking out of the facility. After traveling for business and staying in various hotels overall, this hotel was nothing special. When traveling as a family we normally stay at one of the competitors when we travel that offers breakfast and an evening happy hour in addition to a larger living space. Otherwise, not a bad place.
July 9, 2014
Rated 3 out of 5 by HappyFeet1 Guest
Our room furnitures such as light lamps are old. No switches on the wall to turn on light. Have to manually turn on every lamps in the room to get the room to brighten up. When turning on the shower, there's a loud noise and water smells bad. Shower knobs to control hot and cold is hard to use. We stayed for two nights and one day but no one has come to clean up our room. Housekeeper came once but never say that she will return when we told her that we will be leaving to a wedding during that evening.
December 14, 2012
Rated 4 out of 5 by Jerakor Comfortable Room and Great Staff
My wife and I stay the night in Houston on our anniversary every year, which falls in the middle of the week between Christmas and New Year's, and we always prefer to stay at the Sheraton Suites Galleria when we can. The beds, pillows, and linens are superbly comfortable, the rooms are always spotless, the staff is incredibly friendly and attentive... it makes for a wonderful experience.
If would like to offer to suggestions for improvement, however. First, the upholstery on the the couch in the larger rooms is horribly scratchy, not to mention looking a bit worn. Second, while I very much appreciate the free wireless internet, the quality of the network connection itself is not as reliable as it should be.
Still those are minor qualms with what is otherwise a wonderful experience.
December 29, 2012
Rated 4 out of 5 by Starwood4Life Sheraton Suites - Galleria (Houston, TX)
My stay at the Sheraton Suites Houston near the Galleria was pretty good. The room was a big outdated, the thermostat I couldn’t get below 70, and not all of the tv channels worked. Other than that the hotel was fine. Staff was friendly, rooms were pretty clean (you can actually see the vacuum marks on the couch – plus), location was good if you want to be in the middle of things, access to the highway was great, and the food at the bar was good. If I had to stay in the area, I would stay here again.
January 8, 2013
Rated 2 out of 5 by JPGA Careless Frontdesk Staff.
Great Hotel Rooms, Clean.
Front desk Staff tried to charge Three times on different credit cards for my stay.
Although I explained my company prepaid in full for the complete stay they asked me for a Credit card for the incidentals.
They made me change my credit card and I provided a 2nd CC.
At the time of the check out I notice that they charge me for 3 nights in my 2 personal CC and also got paid from my company CC.
They were not very pleasant trying to resolve this issue and decided to keep in hold the payment in my 2 credit cards.
I noticed that the same situation happen with 2 of my mates that went to the same event with me and also with a guess that was making the same claim as me.
Lack of Training, Laziness, That is teh reason I will give a Bad Qunalification
February 4, 2014
Rated 2 out of 5 by Isaiah6 Limited
Stayed at this location and the customer service on the night shift needs improvement. You really should look into extending your internet to guess for free. The environment wasn't people friendly, we stayed there 3 days and the only person that greeted us was the the staff in restaurant during breakfast. No hospitality was extended at all. Very disappointed.
July 7, 2014