Rated 5 out of 5 by Jaja2 The hotel is comfortable
Great location, comfortable, great bed
September 16, 2013
Rated 3 out of 5 by CT2013 Just good.
I was in room 635. This was my second stay; the first at a club floor room which was nice.
- Staff very professional and courteous
- Hallways on the 6th floor has a musty smell.
- The bathroom is in definite need of renos. Unfortunately, I will not be returning to this hotel or can't recommend it with the condition of this bathroom.
I did mention to the front desk staff my concern for the bathroom and was told that they will start renos in the summer. That's a positive thing!
April 29, 2014
Rated 4 out of 5 by AlainandKelly Great Hotel
This was a great hotel. It was clean and quiet. Staff was nice and helpful. This hotel accepts dog to 80 lbs which is why we went there. The only thing that brought the rating down to 4 star was the Pet Welcome Package. This idea is GREAT and it is what sold us on the hotel. Only thing is that upon arrival, the package was nowhere to be found. We have to call down to request it. Once it go to the room, it was a small cushion and bowls that were way too small for an 80 lbs dog.
Solution: get package in room in advance and maintain large dog beds. Worst that can happen is that the dog will have more space. Customers will be happy!
December 10, 2013
Rated 5 out of 5 by Blackwood Nice facilities, outstanding service.
I have had dozens of stays at this property ove the last year or so and I keep returning because of the excellent service, Plat recognition and value. Very nice indoor pool, with several eating options available nearby. The in-house Italian restaurant is quite good, with a buffet breakfast in the morning. Athough I generally use he lounge facilities morning and evening, where the spread is among the best in North America. Friendly staff, who remember their repeat customers - especially front desk and in the lounge. I even got a personally signed Christmas Card this year! All in all, my choice of properties near YYZ, and often my choice in all of Toronto!
December 15, 2011
Rated 3 out of 5 by symmetry Food Quality Varries Greatly
I stayed at the Toronto Shearaton 801 Dixon on Dec 21 & on Dec 27th. I ate in the restaurant both times, ordering the same food. My first visit the seafood chowder was very good and I was happy with my 6oz filet of beef. On this visit the soup was served in an eight inch wide bowl. On my second visit, 6 days later the soup was very poor zerved in a 3 inch wide bowl, The mash potatoes and vegtables were cold.
My wife had the same soup because of my earlier experience and the same meal - she did not like the soup and hers was also cold. This is a serious problem if you want repeat customers.
PS I have reservations for two rooms Jan 27th 2013, at this same location.
December 31, 2012
Rated 4 out of 5 by ping49 convenient location
Stay at this hotel each April for convention and it is very convenient and staff are great.
- rooms are comfortable but average.
- no refrigerator or micro-wave etc.
- early to bed is difficult at this location due to close proximity of landing aircraft overhead for the Toronto airport.
- rooms were very warm this stay, (April 2014) poor air circulation from fan plus was told that the A/C was not yet available for room use, and opening any windows simply let in additional aircraft noise.
April 17, 2014
Rated 5 out of 5 by Wolfcat Yearly Visitor
Every year I attend The Furnal Equixox convention and we cause the hotel a few problems like breaking the elevators and inflated toys in the pool. but they seem to cope very well for a growing convention like our. the front staff are friendly and help full and the Female bartender is awesome so be sure to tip all them well. the restaurant is nice place to sit back and enjoy a meal but i did find the kitchen staff and the female waitress more helpful then others. overall i give the entire visit a very good to excellent place to spend a weekend,
March 26, 2014
Rated 1 out of 5 by Boggled The front desk needs an attitude adjustment
After having spent the night, my husband and I checked out and made them aware of a few "minor" problems with the room (without asking for anything in return...just making them aware). The beside lamp didn't work, the fan in the bathroom didn't work and the "complimentary" bottled water was half drank by the previous guest.
The front desk response was to immediately be defensive and try to explain to me that I was mistaken in my experience. I should have called the night before to complain about the lamp, I shouldn't expect the fan to work.
My response: I walked away.
Not your best work Sheraton.
April 2, 2013
Rated 2 out of 5 by nando1 One night experience
It was quite dissapointing. The restaurant was the worst thing ever. Our food was bad to the point that we had to return it. The chicken breast that they grilled for my 4 years old daughter had the consistency of a tire. This is a quite simple dish. Rooms were noisy. We usually stay at the one in the terminal 3 and never had experienced that terrible experience like the one that we just had. I would not stay at this Hotel.
April 10, 2014
Rated 4 out of 5 by TLT1977 Parking Staff Lacking
We returned from our trip to find our vehicle buried in snow. It took an hour for my husband and some others to dig and push out ours and the others vehicles. We understand that with all the snow that this was going to happen....we are Canadian!! We did not expect that the parking lot attendant would be so unhelpful and basically leave us to it with no offer to help or provide shovels. The parking lot was not fully plowed either. It was just a frustrating way to end a vacation. The goodwill of other travellers was greatly appreciated but a little help from staff would of been nice.
February 9, 2013
Rated 4 out of 5 by midlandtourist Upgrading all the time. Great to see.
We usually stay at this Sheraton whenever we are using the airport. Everytime we arrive a little more has been done to upgrade this hotel. It is obvious that this was another hotel brand before it became a Sheraton. So keeping this in mind we don't expect a glitzy hotel. What we get is great service starting with the front desk. The hotel is a little worn but is very clean, Little touches like iced lemon water in the lobby are appreciated. And the Club lounge has very fresh hot and cold canapes and often a salad which is just great after airplane food. Club Lounge breakfast is very good for this size Sheraton. Best asset to the lounge is the gentleman, Orlando who greets evryone with courtesy and a smile.
July 13, 2013
Rated 5 out of 5 by TT3003 Sleep
Only reason sleep wasn't perfect,was because heating system was still on,so even though we opened windows,it was still uncomfortable. Just unfortunate timing between seasons. Staff was extremely friendly,and accommodating.
April 15, 2014
Rated 4 out of 5 by DonaldG Great service
Staff were prompt and attentive.
April 12, 2014
Rated 5 out of 5 by Blackwood Still very, very nice
Back again for several more stays in the New Year. Staff and service continue to be outstanding. Great SPG recognition, except I notice the club lounge continues to be closed on weekends. Not very happy about this, as the lounge is one of the reasons I really like this property. Closing on weekends is also contrary to the new Sheraton Brand standard on lounges. I am hoping I can draw attention to this by complaining, as I have also done in person. Otherwise, this remains my property of choice. Fix the lounge issue and I've give you all '5s'!
February 15, 2012
Rated 4 out of 5 by ady21 Great accomodations, confused staff
My stay was excellent, however, the hotel staff upon checkout charged/held funds on my credit card without my permission. Even after the room was fully paid for in advance by my roomate, my card was still charged a total of over $300. I called for an explanation and still have not received an accurate account of how this happened.
March 24, 2014
Rated 5 out of 5 by Agritravler Great Location
The Toronto Sheraton Airport Hotel and Conference Centre is in the right location at the airport for connecting with both the airlines as well as major highways. There are plenty of great restaurants very close in addition to the wonderful restaurant on site at the hotel. Always enjoy my stay there. Usually parking is my only difficulty as many people park there for long-term trips. One recommendation I might have is to have the long-stay parking area separated from the overnight or short-term stay guests who do NOT need to park their car when they are going south for a holiday or other places longer term. It means those of us staying short-term often have to park a long way from the hotel, which in my opinion is not fair since so many cars sit there close to entrances, gathering snow covers, who are obviously owned by those not staying at the hotel at that particular moment in time.
March 5, 2014
Rated 5 out of 5 by tiffgoer This hotel is located at the airport but very quiet
The hotel is located near the Toronto airport on the direct flight path but even though we were located on the top floor (8), we did not hear one plane during our stay in the hotel. The continental breakfast on the Club Floor had adequate variety as did the appetizer hour. The staff was great, very friendly and professional. The only negative is that parking was not free and this was not clear from the website description (or we missed it). Great stay on points or for a quick in and out visit to Toronto.
September 9, 2013
Rated 5 out of 5 by charliet Management
Nov 26, 2011 charliet537
My stay at this property is always above and beyond pleasurable. It is refreshing to know that every time I stay at this hotel for business or liesure, I know that the Manager, Shaileen is ready to accommodate my family and I. There is no request too large to be addressed by her team. As an Executive member of a very large union, I travel extensively and I can say with certainty that I highly recommend this hotel when you are in the Toronto Airport area.
December 2, 2011
Rated 4 out of 5 by ejaz12 The front desk and club personnel were friendly and professional
I received an exceptional service at front desk. Further, the lady working at the Sheraton Club was great, very kind and helpful, please convey my thanks to her.
March 23, 2014
Rated 2 out of 5 by SarahE47 Needs Improvement
I was a bit disgusted with the restaurant which had a small crawling bug beside my seat. The holiday appointed bartender had me go up to him 3 times to ask him to take my order, accept payment for my order & to take my co-workers order. The rooms don't have a fridge which I think is a MUST for every hotel. The windows in the hallway have dead bugs around them. Gross! This hotel needs a serious deep deep clean especially when it has such a large conference space & business people visiting.
October 16, 2013
Rated 4 out of 5 by asujanto Comfortable beds
Most definately the best part about the room was the amazingly comfortable beds. Though, they are a little softer than the usual hotel bed, the rest of the room was nothing too spectacular but was modern.
The bathroom was a little tight, with a shallow tub, but overall fairly decent with some nice toiletry items.
I didn't really like the charge for the wifi in the guest room and also the parking fee ($15) for an unsecured parking lot but they provided the wifi in lobby, lounge and business center area.
Overall this was a pretty nice hotel but you will need to factor in the extra charges and decide if it is worth it to you to stay here over other hotels.
we'd probably stay here again if after considering the wireless fees and parking fees, the rates were comparable to other similar properties.
September 9, 2012
Rated 4 out of 5 by ASalk Great night's stay, great staff
It was my first time at this property, and I would recommend it to anyone. Depending on your room, you will hear the occasional plane. Aside from that, no complaints.
All staff were friendly and helpful, SPG status was recognized, room service dinner was tasty and prompt, my sleep was restful, and shuttle service as promised was on schedule.
There were some minor repairs needed in the washroom, and after informing the front desk the next morning, the manager comped part of my in-room bill! I'm not sure if it was a thank you for bringing the repairs to her attention, to apologize for the inconvenience (neither of which were needed), or simply because she was having a great day. Regardless, it was a lovely surprise, and I am sorry I did not catch her name, as I was told what she had done as I was exiting the property.
Great stay overall, will be happy to stay again.
January 15, 2014
Rated 1 out of 5 by Transat lack of professionalism
I chose this hotel because my company had a conference and it was convenient.
I had a room infront of the elevator and early morning the maids were fighting and using a lot of language that upset me and few other guests.
Then I went to check out and the lady at the front desk told me that I had to pay for 2 bottles of water, I said you did not even asked me whether I used them or not and you are charging me? with an unfriendly attitude she said no you pay for 2 bottles whic I never used.
Finally I said call up and asked them to chack ,then another guy came and had it removed. Very unprofessional manner and she through the refund reciept on the counter and said aahaa. Noreen was her name if I recall. I am a travel agent and very disappointed and worried that if I book this hotel for my clients it might turn in to another disappoinment
September 23, 2013
Rated 4 out of 5 by uwish1976 Good location, Nice Decor.
While the comfort of this hotel could use some improving, it is in a great location, lots of parking and very nice decor. There were some short comings however, The beds are quite uncomfortable, the carpet in a few rooms could use updating and stains removed, as well it is difficult to use any of the wall plugs. Our alarm clock would not work due to the fact the plug would not stay plugged in and every time the bed was sat on or someone rolled over, the plug would fall out of the wall outlet. Internet access was quite pricey in compairison to other locations and options. The pool area is kept is great condition and is very nice but the towels need to be stocked up more often. everytime we visited the pool, we had to call for more towels and it usually took about 30 minutes for them to arrive. The hot tub is a nice size, but frequently is out of order. This break down has happened both visits to this location in the past year. Event area is wonderful and very large. The restaurants on site are excellent. Even though this location is very close to the airport and directly beneath a flight path, you can hardly tell once your in your room. The rooms are very sound proof.
March 12, 2014
Rated 3 out of 5 by Judy70 Could be cleaner
I couldn't go higher than Average due to the cleanliness of the room. There was gum stuck alongside the headboard, and a few coins under the bed, but visible so as if to indicate that a vacuum hadn't been used around the bed in some time. The tray and toiletries in the bathroom were dusty and the drain didn't actually drain, despite being left open, in the tub. Plus, I was charged for the fax/copy center when I never entered it during my stay.
August 17, 2013
Rated 4 out of 5 by BTinCP Friendly Staff
I am at the Sheraton 3-4 times a year for meetings. Anna at the front desk recognized us. In the Club Lounge Val remembered the snack my wife liked. At breakfast we were welcomed like family by Orlando in the C.L. Ask him about the double cappuccino. That night we ate at Olio. We should have eaten there both nights. Marcus, chef, saw us and stopped by our table. p.s. try the onion rings... wonderful... wide, not thin.
December 13, 2013
Rated 2 out of 5 by Wendy33 Best Feature is Club Floor
The hotel now offers overnight airport parking and does not leave enough spaces for hotel guests. Each night we were forced to park at the back of the lot. It was very inconvenient. There were a few amazing staff members - Val is the Club Room was great and worked very hard to ensure customer satisfaction. Jason at the front desk was the only staff member that tried to find decent parking for us - eventually in placed car is Valet parking.
February 11, 2013
Rated 5 out of 5 by Jenn29 Great service
Stayed at the hotel for one night with 2 other family members because we were attending an event in the area. The staff at the reception was extremely helpful and friendly.
Part of the event was also going on in the sheraton conference section so it was nice of the staff to ask how we were enjoying ourselves at the event.
Overall it was a great experience and I am definitely going to be booking here again for the same event next year.
May 31, 2012
Rated 3 out of 5 by Gnats Layover
Convenient for layover .need new shuttle buses
March 11, 2014
Rated 4 out of 5 by bingo Enjoy Club Room
I enjoy staying at your hotel, Sheraton Toronto, the room is nice and I feel very comfortable in the room and with the facilities. The club room is nice to utilize. The morning attendant in the club room is excellent. He is very friendly and helpful. Twice now I have found the evening attendant to either be non existant or "hiding" in back room. In the evening I typically like to have a beer but couldnt find the attendant.
October 29, 2013