Rated 5 out of 5 by Walippa Room with a view
From high above the river, this hotel allows the visitor to experience comfort and leisure whilst taking in the busy scene of hustling river traffic.
The staff are the most polite and happy people and it is a joy to think of them as our friends.
We return to this hotel time and time again.
July 1, 2013
Rated 5 out of 5 by DrPR Great Club / Tower Lounge
This is our 2nd stay in June 2013 and 5th stay overall at the Royal Orchid Sheraton. So far, this is our best stay at this hotel. We felt very welcomed to be back at our home away from home for 4 nights.
The hi-lite for this stay is the great Tower Lounge experience: the wonderful customer service and the nicely renovated Lounge. It was great to see that the old furniture has (finally) been removed and the new decor put in place. Now the Royal Orchid Sheraton has the best Club Lounge in Southeast Asia with its amazing Chaophraya River view from the 27th floor, its excellent level of customer service from the friendly and warm staff, and its brand new furniture and space design.
Special thanks to several of the staff that made our stay a memorable and enjoyable experience...
Check-in @ Tower Lounge: K. Chunyanuth and K. Pornthip took great care to make sure everything is taken care of. It is nice for Platinum member to check-in at the peaceful Tower Lounge instead of the busy lobby.
Evening Cocktail @ Tower Lounge: K. Natchana and K. Chunyanuth remembered all our preferred drinks from previous visits and they took great care of us each evening visit, making sure that our drinks are always filled. The new salad station is also a nice addition to the Lounge.
Housekeeping staff for our 21st floor Executive Suite: our suite was always in great condition thanks to the hardworking housekeeping staff. From all of our stays here, our suite was the most well-taken care of by the housekeeping staff.
Check-out @ Tower Lounge: K. Kanjana and K. Nimit helped with the speedy check-out plus efficient arrangement for our luggages and taxi to the airport. We really appreciate their teamwork in taking care of us during this visit as well as in previous visits. Thank you!
We hope to come back here again soon...
June 28, 2013
Rated 4 out of 5 by hohe Internet
Although the Internet WIFI has to be payed for a very high rate , the access to the Internet was quite poor and interrupted several times in my room 2302.
The Internet cost will in future influence my decission to stay in the Hotel again or not.
June 28, 2013
Rated 5 out of 5 by DrPR Excellent service
Great to be back at Royal Orchid Sheraton. A short, one-night stay, but a great one.
Always enjoy the view of the Chao Praya River from the Executive Suite and the breakfast buffet patio.
Overall, great service from the staff here. Received the most excellent service from K. Nimit from the Front Desk and K. Na from the Club Lounge check-in desk for Platinum member.
June 24, 2013
Rated 5 out of 5 by malaea3 Comfortable and New
Great hotel with newly renovated rooms and excellent staff. Great river location if you plan to travel around on water taxi. Yummy breakfast buffet with a lot of variety.
June 24, 2013
Rated 4 out of 5 by JDurinckx Great Hotel and location
Excellent location, big clean rooms, magnificat river vieuw
June 16, 2013
Rated 4 out of 5 by dayoff Staff needs more training
I had stayed at this property around Oct of 2012.View and access to river were some of the reasons why I came back this time. Last stay had some issues with food and door staff. I saw improvement with door staff which was great (did not dine at hotel this time). But this time, I encounter check-in/front desk staff that lacked information on current spg programs, which lead to long check in time.
June 11, 2013
Rated 5 out of 5 by Nasr Great place to stay
Excellent ambience..River in the backyard makes it even more pleasant.
June 11, 2013
Rated 4 out of 5 by NickinHK Value hotel
Hotel is largely fine. Older grand Asiana style. Rooms a bit pokey but appointed okay and clean. Breakfast quite poor and not so much quality. But you come here for the pool and the gardens. This is the best thing. And with that in mind, it makes this large hotel a good value place to put up in Bangkok.
June 10, 2013
Rated 4 out of 5 by Shamazza Buffet breakfast and lunch
May I be frank....
Everything was almost perfect but the food was not to the expectation of 5 star hotel especially breakfast
Hope the management will improve on the selection of food and taste for the future
June 10, 2013
Rated 5 out of 5 by nar73 This hotel is excellent place to go with family.
I satisfied with all facility and staffs except group tourist.
June 9, 2013
Rated 4 out of 5 by Shopper The hotel is great
Great hotel, with good service and good food.
June 6, 2013
Rated 5 out of 5 by Lynda75 Great Hotel
Very nice hotel. Staff were great.
Hotel room neat and tidy lovely bed to sleep in.Great view from your room. Would highly recommend this hotel.
June 6, 2013
Rated 5 out of 5 by APW001 Amazing river views
Well appointed hotel with amazingly helpful staff. What really makes this hotel stand out is the amazing river views from the hotel rooms and restaurants.
June 3, 2013
Rated 5 out of 5 by Coco Home from home
Once again The Royal Orchid Sheraton, Bangkok came up to our expectations with regard to Staff efficiency, friendliness and service.
My wife and I have stayed in this hotel on numerous occasions, and each time our stay just seems to get better and better.
Thank you all for making our holiday so enjoyable once again.
June 2, 2013
Rated 5 out of 5 by williamd1005 Holiday at Royal Orchid
Although it has been almost 3 years (my job couldn't let me get away) since we stayed at the Royal Orchid and it seemed like everyone remebered us. We were greeted at the entrance and everything was in order. The staff was excellent and we really felt comfortable. Everything from breakfast, pool, dinner and drinks at the lobby lounge was enjoyable. I would highly recommend this hotel.
June 2, 2013
Rated 4 out of 5 Awesome River View
I got upgraded to a junior suite. The river view was awesome.
The club lounge is very spacious with great 180 views; the food offering was much less than the other SPG properties in Bangkok; but it was good.
Had to carry my own bag from BTS and onto the boat and then from the boat to the check-in. Not one staff offered to help.
I left my computer power cord, when I called a day later they had it. I am very happy for that, but I think they could have sent an email to tell me.
Overall a nice property, but it is off the beaten trail a bit, so make sure you don't mind waiting for the boat to the BTS.
May 30, 2013
Rated 5 out of 5 by Lindsay44 Fantastic service and experience
The Royal Orchid in Bangkok is one of our favourite hotels worldwide and we like to stay here whenever we come to Bangkok. The staff are fantastic, very welcoming and will go out of their way to make your stay a fantastic and memorable experience time and time again! We love Bangkok and your beautiful oasis Riverside so much will be back again tomorrow for another 4 nights!
May 30, 2013
Rated 4 out of 5 by Vienna Sure to return again
I enjoyed my stay at the Royal Orchid Sheraton- although it was only for one night. The breakfast buffet is awesome - after a month in a country that sells no pork, it was great to have bacon and eggs again. And the tropical fruits were mouthwatering.
May 25, 2013
Rated 4 out of 5 by James007 Excellent Location
Nice Staff, excellent location.
May 23, 2013
Rated 5 out of 5 by Gemini69 Lovely Hotel
I really enjoyed my three night stay. I was able to upgrade to a suite using rewards which was fantastic. It was very easy to go anywhere from this hotel, I especially liked the luxury and convenience of the shuttle boat.
May 18, 2013
Rated 1 out of 5 by SPG4776 worst starwood experience ever
Being an SPG, I have been a starwood guest for over 10 years in various continents. My stay at the Royal Orchid Sheraton Bangkok has been the worst Sheraton experience ever.
The staff were extremely unfriendly and uncommunicative , the quality of food was very mediocre and the cleanliness of the room was below par.
Overall I would give starwood hotels a pass in Thailand.
May 12, 2013
Rated 1 out of 5 by Jonny Terrible Service
I have visited Royal Orchid Sheraton two times in this year.
When i was visit this hote first time, there was swindlers in elevator.
Of course, it is my fault that I show my wallet to swindlers.
Anyway, Guests who have a plan to stay in this hotel, must be careful against swindlers visiting Royal Orchid Sheraton.
When I visited this hotel second time, a manager gave my reservation to other guest, arbitary...
So, I almost cannot lodge in this hotel if I don't prove for myself that I had booked already.
After I checked my e-mail for a hour in the lobby and the manager checked hotel's system, I could find my confirmation number that I have alread booked and My old Mom should wait for me till last night.
May 8, 2013
Rated 5 out of 5 by by55 This hotel has great view from the room towards Chao Phraya River
Convenient location just beside the River City which serve the cruise servise on the Chao Phraya River. Even if you don't take a crusing, you can enjoy the very beautiful river view from your room.
May 7, 2013
Rated 5 out of 5 by Eric30 Very special hotel
Great location, good choice of food,salt water pool .Every time when visit Bangkok this hotel is my preferred choice and I am always right. Great service just all is perfect
May 7, 2013
Rated 4 out of 5 by Thailandbob Great river view and very good value for money
The Sheraton Royal Orchid is located along a very scenic stretch of the Chaopraya River providing some very nice views along the river front especially at night. The hotel has renovated most if not all the rooms along with the Club lounge, and the walls / floors look in near new condition. The air conditioner in my room did not work well whereby sometimes I was warm and others very cold and adjustments did not resolve the issue. There was also a smell of cigarette smoke coming in through the air con even though my room was non smoking, not really sure why as it was a non smoking floor. In general, I had a very good stay and the staff did a great job of recognizing my platinum status and meeting my expectations.
May 6, 2013
Rated 5 out of 5 by nelkok very nice
enjoyed our stay staff were very friendly and helpful, well looked after
May 6, 2013
Rated 4 out of 5 by Deeter Good location
Good staff and service and location was great.
April 29, 2013
Rated 1 out of 5 by yoon choice mistake
I found spider web in the room.
I found body lotion placed that somebody already used ( Half left).
I found dirts on table.
I found hair in the bath tub.
I found no hair comb in the room.
I found face mirror's light does not on.
I reported it to front office and they never say sorry, they said it was my fault to not check right away. they blame on me.
I found spider web again (which I requested to remove#
I found no bath robe
I found no hair comb again
I found some unknown membership key card in card switch
I found spider web again and again
I found no hair come again again
I found hair in bath tub again again
I found spider web in the room again again again
#which I asked twice#
I asked room charge with coupon in Sambal bar, but the staff did not understand English
they never asked if I stayed alright or not.
the frontoffice could not find my room charge bill so I had to wait about 30 minutes to done the check out.
I stayed 7months ago and that was outstanding .
so I chose this hotel again for my honeymoon.
Me and my wife felt unhappy during stay.
I can not trust starwood hotel now.
Oh.. and there was no such things for honeymooners too. #differently with other starwood hotel.)_
will not stay SHERATON AGAIN in my life.
And I will try to stop anyone who would like to stay at your hotel.
April 28, 2013
Rated 4 out of 5 by mlh10 Hotel with a beautiful restaurant patio
We arrived much later than expected and the staff was very accommodating
April 26, 2013