Rated 5 out of 5 by SleeplessinStockholm Praise to Khaldoun the desk clerk
My employer booked me into brand X hotel nearby. I had an urgent project for work and desperately needed an electrical adapter to connect my computer to the wall outlet and brand X hotel was indifferent to my need. So I visited other hotels in the area to see if I could buy an adapter. It being after midnight, none could help me--that is, until I walked into the Sheraton. There, I explained my need to Khaldoun, the Sheraton desk clerk. Though I wasn't staying at the Stockholm Sheraton hotel, I told him my status as an SPG Gold member. Without a question, Khaldoun reached into a drawer and simply GAVE me the much-needed adapter: no charge, no deposit, no hassle. With the adapter, I was able to complete the urgent project before the start of business the next day. Khaldoun saved me and earned my deep gratitude to Sheraton. Khaldoun's empathy and customer-focused attitude does great credit to Sheraton. Give him a raise!
Sleepless in Stockholm
p.s. When I checked out of brand X hotel, I ordered them to deliver the adapter back to Sheraton. May it help the next traveler in need.
May 14, 2013
Rated 5 out of 5 by Bill1116 Met Our Expectations
The room was neat, clean and met our expectations. The only recommendation
I would make would be to have a clock in the room. I showered in the middle of the night, believing it was early morning.
August 6, 2012
Rated 4 out of 5 by Boffen The place to eat breakfast
Sheraton provides good quality on all parts of a stay - nice rooms and a good breakfast in a central location
January 17, 2014
Rated 5 out of 5 by fenway great stay
I stayed in hotel for a conference+vacation, and had a very pleasant stay. The room was comfortable and clean, if only quite far from the elevators. The staff was helpful and very polite.
September 23, 2013
Rated 4 out of 5 by GraceK Pleased
We needed comfort and convenience and we got them.
February 3, 2014
Rated 5 out of 5 by SLSVA Excellent Service and Location
I highly recommend this property. It is located very close to the Central Station and the Old Town. The staff is very knowledgeable and helpful and the rooms are spacious and very nice.
June 25, 2013
Rated 2 out of 5 Excellent location for sightseeing but...
If you are unlucky and get a room on the motorway side you will have a view on quite nothing (a modern building) but a kind of noise like at the 24hrs at Le Mans without the thrills of it. The air-condition system in my room looked outdated and was inefficient despite the mild climate this August. The shower is not practical. Music can be bought on the multimedia system but the sound is better in the bathroom than in the room itself and it seems you can only hear the whole album in the given order. The breakfast buffet was overcrowded at almost any time from 8 to 10 am. Quality and variety of the products rather average in my opinion. The hotel restaurant is not cited in the Michelin guide 2013 but apparently was from 2006-12 (according to all the red stickers on the glass door). The bar food is expensive and very classic. The sometimes friendly concierge was helpful with the bookings but you are sometimes better off with your own recommendations for restaurants. The very central location near to the Tourist Office of Vasagatan, the central station and old town is a plus, but not enough according to me.
August 20, 2013
Rated 4 out of 5 by Ludvig13th The staff make your stay pleasant....
When you stay a lot away from home it's nice to feel welcome and get professional and friendly service. The staff on Sheraton Stockholm certaintly live up to that objective.
February 22, 2013
Rated 4 out of 5 by Peter Not happy with my room
As a SPG Gold Member I was disappointed with my room. The front staff explained to me next day this was the best you had as you were fully booked .. still ... disappointing
April 17, 2013
Rated 5 out of 5 by Alshme this hotel is beyond expectations
the hotel was of very high standard meeting absolutely all the needs that I had. Staff at reception was slightly slow, but that was rather an advantage than a shortcoming.
March 12, 2013
Rated 5 out of 5 by AtlantaTraveler12 Excellent for business or holiday
The Stockholm Sheraton is the perfect hotel for both business or pleasure. Great location and helpful staff. It was a true pleasure to spend the weekend at this hotel
July 29, 2013
Rated 5 out of 5 by EW2011 Stockholm Business
Front desk staff is one of the best in Europe. Hotel proximity to Arlanda Express train makes this the best business travelers' hotel in Stockholm.
October 29, 2013
Rated 4 out of 5 by Roomwithaview Splendid lounge
Bathroom should have better water pressure in the shower.
Air conditioning should provide cool/cold air not only warm/hot air.
November 29, 2013
Rated 5 out of 5 by Fredrik Great hotel
Great hotel at absolutely fantastic location in Stockholm. Very friendly and helpful staff made my stay very enjoyable indeed. And i will be back!
July 28, 2013
Rated 5 out of 5 by iwantheterrible Sheraton Stockholm
Loved the hotel, very nice and friendly staff, nice room with a wonderful view. Loved Stockholm as well, but the hotel made the icing on the cake.
May 27, 2013
Rated 5 out of 5 by SimonaMert Great experience
Great hotel, clean and central located. Easy to reach all the main attractions in Stockholm. Great staff and great food.
November 22, 2013
Rated 5 out of 5 by Hansi59 Breakfast
I would have preferred that breakfast was included in the roomrate. We thought that the rate for breakfast was very high.
November 19, 2013
Rated 5 out of 5 by marco700 helpful staff
Very helpful staff. Never got my luggage, Pierre at front desk was very helpful. Never did get it until 4 weeks latter. He was outstanding,
August 20, 2013
Rated 5 out of 5 by Jdog Best yet
We've stayed in a number of Sheratons but this has been the best yet. It is well setup, clean and the staff on all levels are friendly.
August 24, 2013
Rated 4 out of 5 by matt Great Hotel With Good Facilities
Rooms and hotel are very nice and modern. Club room is one of the best. Gym is pretty good. No pool etc. restaurant is very expensive.
August 23, 2013
Rated 3 out of 5 by Bojon Great location, bad reception desk
Cost benefit ratio is below Sheraton standards. As a regular guest of Sheraton I didnt appreciate attitude of staff on reception desk.
July 8, 2013
Rated 5 out of 5 by santri1969 Very central Stockholm location
Stayed a couple of times and loved it - upgraded with excellent SPG platinum benefits, very central and accessible Stockholm location.
June 16, 2013
Rated 5 out of 5 by GBB1965 Stockholm in June
Great location and room had a fantastic view over the water.
Breakfast was great and staff attentive our every needs.
June 27, 2013
Rated 5 out of 5 by jhasen sheraton Stockholm
location of this hotel is the best.
near transportaion to airport, near the old town and walking distance to most attractions.
July 30, 2013
Rated 4 out of 5 by CDH73 First impressions
Great welcome from staff. Hotel met my expectations except for 2 things:
Gym was far too hot
Not a full size bath in the room
April 22, 2013
Rated 4 out of 5 by JHASAB Slow check in
Quite a big line for check-in, please ensure quickr check-in process with sufficient staff at peak hours.
November 7, 2013
Rated 4 out of 5 by SAEED1984 Good Hotel
The hotel was overall good, but the check-in was not expected, I was waiting for about 4 hours to get my rooms,
October 19, 2013
Rated 5 out of 5 by Regisfamily Great room and location
Friendly staff, Francisco in particular. Location excellent to walk to main attractions. Outstanding and spacious suite.
July 27, 2013
Rated 2 out of 5 by Murray Air Condition
Air Conditioner fan in bedroom did not blow on high, room was warm. Asked twice to have fixed but it was not.
April 29, 2013
Rated 4 out of 5 by 5uperbrit Great location
Friendly staff, great location in central Stockholm, close to station, shopping and Gamlastan
November 16, 2013