Sheraton Brooklyn New York Hotel

  • 228 Duffield Street
  • Brooklyn,
  • New York
  • 11201
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 383 reviewers.
Rated 2 out of 5 by BEWARE!! Hotel on construction site If you like being right up against a block-long construction site with jackhammering, banging, beeping and all kinds of racket starting at 7:00am -- then this hotel is for you! If you want a quiet, restful night of sleep, then go elsewhere. As a "preferred guest," I was given a room overlooking a mammouth construction site, with noise and commotion that started jangling my nerves at 7am. I don't think even earplugs would have worked as the vibration could be felt throughout the building. After lodging a complaint at the front desk on the way out, a cheerless receptionist pointed to a sign with a paragraph of fine print apparently notifying guests of the construction. I had no memory of this sign being there the night before when I checked in. I am extremely disappointed in Sheraton. With such an obvious liability at their doorstep, this location (downtown Brooklyn) should have been more forthcoming about the situation. I shudder to think what kind of treatment their "non-preferred" guests were getting! I cannot recommend this hotel given the current construction going on. November 13, 2013
Rated 2 out of 5 by Mediocre at Best I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room. As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why. As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about. July 24, 2012
Rated 3 out of 5 by loved the location I loved the location. My room wasn't serviced as requested on the second day even though I called. Room service was extremely slow. Staff was pleasant. Parking was ok but I didnt like that I had to leave the keys with the attendant. March 27, 2012
Rated 4 out of 5 by My Stay This hotel has a great location!! You can get many types of food nearby and even an IHOP around the corner. Everything was great except I just thought the room would be a bit bigger. Overall i most definitely recommend this hotel! August 14, 2012
Rated 5 out of 5 by Great Place to Stay I started staying at the Sheraton in Brooklyn several months ago and have been staying there ever since. The people are friendly and caring. The rooms are clean and are in grat condition. This hotel is what Sheraton is all about. March 3, 2013
Rated 5 out of 5 by Brooklyn NY Sheraton Outstanding property. The staff is fantastic and with the leadership of the general manager Marie they excel in every hospitality category. I travel frequently and stay in facilities all over the country. This is one of the best. August 26, 2012
Rated 5 out of 5 by WOW!!! THIS PLACE ROCKS!!!!..WAS TREATED BEYOND ROYALTY...THE STAFF IS THE ABSOLUTE BEST I HAVE EVER EXPERIENCED AND Ms. KUPFER WAS OUTSTANDING TO ME AND MY WIFE!! WE WILL DEFINATELY STAY THERE AGAIN AND AGAIN !!! THANK YOU SO MUCH!!! October 13, 2012
Rated 4 out of 5 by nice cozy room but disgusting coffee maker staffs were friendly, room was clean, but coffee maker was disgusting. I added water and it brewed yellow and dirty water. house keepers they need to do better job on the coffee maker. I ended up went to McDonald for coffee. January 28, 2013
Rated 5 out of 5 by This is a great hotel Although the buffet breakfast price is a little overpriced for the food selection, our overall experience was excellent. The stafff was always greeted us, smiled, and eager to assist whenever we had questions. Great staff. February 26, 2013
Rated 5 out of 5 by Excellent hotel Came to NY to watch basketball at the Barclay Center. The hotel location was great for that. It is also a block from the subway for easy access to all of New York. Friendly and helpful staff. We would stay there again. November 24, 2012
Rated 5 out of 5 by Brooklyn Sheraton staff All the employees are exceptionally professional while still maintaining a very friendly, polite and helpful attitude. They absolutely bent over backwards to make sure all our needs were met. November 5, 2013
Rated 5 out of 5 by All-around good visit This was an all-around good visit. The rooms were clean, although definitely on the small side. On a previous visit we had a larger room, so perhaps be sure to specify if you need a room that accomodates a crib etc. April 22, 2013
Rated 5 out of 5 by A tree grows in Brooklyn and a 4 star hotel We had an excellent stay at the Sheraton. Brooklyn has changed lots of construction and places popping up. Excellent soundproofing in our room. Did not hear the construction across the street. The rooms are small but lots of light , good bed and everything works. Staff is friendly and helpful. The restaurant needs work. We came in a 11:20 am for a late breakfast. They no longer serving breakfast. No exceptions, nobody in the restaurant not a good sign. we looked at the menu burgers and main dishes. We ordered burgers with no chees and asked for salad instead of French fries. we got the salad in about 20 minutes and it was good. the burger came a 12:20 with cheese. A burger came at 1:00 without cheese. we were hungry and the burger was good. We got an apology from the waitress. No one came in while we were there. very disappointed. We never went back. That being said the Hotel with that exception was excellent. we had a club floor so we had a nice breakfast with fresh fruit there every morning. The location is near a couple of subway lines and we felt safe walking around. June 1, 2013
Rated 4 out of 5 by Guest Experience The staff was wonderful. They made the stay so pleasant. They went out of their way to provide information for local entertainment and dining options. The hotel is within walking distance to the Barclay Center. December 26, 2012
Rated 2 out of 5 by unpleant staff the hotel staff defenetly needs some improvement. All the guest sholud feel welcome when checking in, staff is what makes the difference, specially when the property doesent have anything special by itself. January 3, 2013
Rated 5 out of 5 by A great nights sleep..really I spend way too many nights in hotels, and usually I don't sleep very well. But the beds at the Sheraton Brooklyn were almost as good as mine at home (minus the dogs). Great hotel at a convenient location. March 11, 2013
Rated 5 out of 5 by Excellent in every way! Clean, great service and the bed / pillows were amazing. The restaurant was delicious.and reasonably priced for a business traveler. Very convenient to the blue line subway. I highly recommend this hotel! January 28, 2013
Rated 4 out of 5 by Great front desk staff The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel. July 4, 2012
Rated 2 out of 5 by Issues No recognition of SPG membership-had to work too hard to get room I had actually reserved. January 2, 2014
Rated 4 out of 5 by Brooklyn is a choice over Manhattan College hoops at the Barclay Center and theater/dinner in New York provided for a perfect weekend by staying at the Sheraton in Brooklyn. Convenient to subway made the travel between venues a breeze. November 23, 2012
Rated 5 out of 5 by Excellent Hotel in Downtown Brooklyn Are you looking for a hotel in the downtown section of Brooklyn, that is comfortable, professionally staffed, and excellent guest accommodations? Then, consider the Sheraton Downtown Brooklyn Hotel. June 3, 2013
Rated 4 out of 5 by Great location Love the convenience of multiple Metro lines within easy walking distance. However, construction next door is currently making lots of noise during day time. Something to keep in mind. October 1, 2013
Rated 4 out of 5 by Good experience..again We come to Brooklyn often and have adopted this hotel as our base. Just a note to thank Elizabeth @ the F/D for her professionalism and good cheer. Keep up the good work....clients do notice. August 4, 2013
Rated 2 out of 5 by Needs much improvement the hotel was all in all okay. but the restaurant was horrible service. had several meals and routinely took 20 minutes for hamburger to arrive. for kecthup i was give PC packs...NOT bottle.. March 25, 2013
Rated 1 out of 5 by The Worst!!! I did not enjoy my stay here. The front desk staff did not treat me like a welcome guest, matter of fact I was treated like my service was not wanted or welcome even though I am a SPG member. August 17, 2012
Rated 5 out of 5 by LEXMARK E260dn printer, Club Lounge, 2nd floor I checked-in on Sunday(11/10) and was unable to print. This was referred to Tech Support. It is now Tuesday(11/12) and the problem has still not been solved. November 12, 2013
Rated 5 out of 5 by Courtesy, knowledgeable and helpful staff The facility is current. The staff was excellent. The front desk staff at check in the evening of February 21, 2013 was some of the most friendly, courteous and helpful I have ever met. February 24, 2013
Rated 4 out of 5 by Loved the bed The king sized bed with soft sheets was so awesome! The room was quiet. I paid more for the Starwood Preferred Guest lounge and was dissapointed they didn't serve breakfast on Sunday. May 20, 2013
Rated 5 out of 5 by Northern Hospitality Marie and her staff are not only the best…they make it look easy. Most hotels miss on some of the small things…this is not most hotels. There is a true sense of a home away from home. March 12, 2013
Rated 3 out of 5 by Overwhelmed A young hotel completely overwhelmed by the guest overload. Given time and patience perhaps this hotel will blossom - but right now it is struggling to meet the needs of its guests. June 18, 2013
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