Rated 4 out of 5 by 55chevy Room furniture
The sofa and chairs in the room are very uncomfortable and old. Need to be changed. Some light switches are worn out and need replaced. Bathroom tissue low quality for this type of hotel. Facility needs some definite upgrading which we were told is planned.
May 22, 2014
Rated 5 out of 5 by Robert Wonderful facility
This is the BEST facility in all of West Maui, with the BEST snorkelling site....Black Rock right there on the beach. Thank you Sheraton Maui!
March 6, 2013
Rated 5 out of 5 by alohagirl beautiful location
This hotel has the best location on the island. The pool is fabulous. The room was great. Food was good, but pricey. Waitressing service at pool, lacking, and drinks were not done well. Snorkeling at the black is wonderful! Had a great stay!
May 22, 2014
Rated 5 out of 5 by Microsoft World,s best
My favorite hotel but why change the torch dive from sunset ? Sure it makes it slowly change time over the year but ?????
September 9, 2013
Rated 5 out of 5 by FrindgeWorld Great Hotel
We enjoyed our stay very much and there was never a problem.
December 2, 2013
Rated 4 out of 5 by EHLC Nice hotel
The hotel was updated, very nice, great buffet breakfast. Snorkeling on the beach was a lot of fun, and the pool is nice.
August 13, 2013
Rated 3 out of 5 by BBYA Pool is freezing
I stayed here with my 10 month old baby. Pool was ice cold... It ruined our stay. Would not stay here again because of that
January 7, 2013
Rated 5 out of 5 by Susan This hotel and facilites were sensational
Had a very enjoyable stay, staff were excellent and the resort was above expectations, superb. Definitely will return.
February 15, 2013
Rated 5 out of 5 by dalae great experience overall
Thankyou for the experience, including the room upgrade. We were treated well and will return next year if healthy.
February 2, 2013
Rated 4 out of 5 by Beth Great ocean view
We had a great ocean view and saw whales every day. The room was conveniently located for pool and beach access.
March 19, 2013
Rated 5 out of 5 by DanG1960 Best hotel on Kaanapali
The location, grounds, appearance and staff make this the "go" to place on Kaanapali beach.
October 2, 2013
Rated 5 out of 5 by Pascal57 outstanding location
This hotel is well located with a beautiful beach, near the whalers village as well as Lahaina.
September 9, 2013
Rated 5 out of 5 by AJ72 great location
I appreciated the offer of upgrading my room to ocean view for free as a gift for our anniversary.
August 5, 2013
Rated 5 out of 5 by Sendrey111 Amazing staff!
Such a wonderful time at the beautiful property with the amazing friendly and helpful staff!
September 10, 2013
Rated 5 out of 5 by MyGirls Breathless
You can just sit back and relax or be as busy and active as you want!
October 31, 2013
Rated 5 out of 5 by Mich211 Looking forward to coming back!
After a 12 hour flight, the Maui Sheraton was a welcome sight. The staff made check in a breeze, and everyone we encountered was friendly and helpful. The view from our room was amazing. We had an oceanview room and could see lana'i and all Kaanapali beach, as well as the pool grounds. Blackrock and the beach were steps away. The very first day we went snorkeling at Blackrock, a sea turtle swam up right next to us! We had been to Hanauma Bay on Oahu but liked Blackrock much more. The next day, we had cocktails at the pool bar and spotted a whale offshore. The bartender said it was the closest whale sighting of the season. The whale watch booked through the hotel was great too-it left right from the beach and was full of whale encounters and a surprise appearance of a bottlenose dolphin mom and calf. The staff at the hotel kiosk was very attentive and made booking easy. We can't comment on the food as we ate every night at whaler's village within walking distance or Lahaina. The resort provided a free shuttle to and from lahaina and the shuttle driver provided Hawaiian trivia as we rode. He was quite entertaining. Our vacation was a dream, and we can't wait to come back to the Maui Sheraton!
January 25, 2013
Rated 5 out of 5 by Jozey Above and beyond restaurant service
My twin grandchildren were staying at Sheraton Maui Resort & Spa with their parents during the celebration of their 3rd birthday. I am located in FL during the winter months and wanted to send them a little sweet treat for their special day. I called the hotel and was directed to Justin Zeches, Manager of the Bar and Restaurant.
I explained to Justin that I just wanted to send them a little sweet in celebration of their birthday, and he so accommodatingly offered to send them a sweet to each of them to their room with a candle. He was so understanding and helped me easily make my grandchildren's day even more special. Thank you Justin - you're a very special and caring member of the Starwood team!!
April 15, 2014
Rated 5 out of 5 by Smokey45 We miss our Westin villa!
Having no kitchen facilities is a drawback for us. Always eating out gets a bit tiresome and certainly expensive. We knew this upfront and are not complaining. Now that we have moved to our Westin Villas North, we are happy to get some home cookin! We loved snorkeling Black Rock. Big Mac in the breakfast restaurant is a delight; don't let him go.
May 18, 2014
Rated 5 out of 5 by jmsh the beach is right there,awsome
nice view from all rooms , clean rooms
October 6, 2013
Rated 5 out of 5 by Ross91 Continued excellent service
Thank you for the effort to secure our preferred location
February 4, 2013
Rated 5 out of 5 by Art1950 Great Resort,
Fantastic beach, wish pools would stay open longer
January 15, 2013
Rated 5 out of 5 by svensk great features with this hotel
great location and excellent customer
February 27, 2013
Rated 5 out of 5 by Judy Sheraton Maui-EXCELLENT
Excellent service....beautiful place.
February 19, 2013
Rated 5 out of 5 by Eric2013 Great location
Beach access, pool and bar
February 15, 2013
Rated 4 out of 5 by Beda233 Better than expected!
I booked one night here and moved down the way for the rest of the week to another hotel where I've stayed before. The Sheraton is great place to stay if you have a little one. Or if you are just two adults looking for a nice relaxing time. The rooms are larger than most other resorts in the area and have nicer views (if you get an ocean view room, you REALLY get an ocean view room). The pool has a great area for kids to play. There are two pool bars and quite a few waitresses going around. You never have to wait for a drink. This hotel is quite a bit cheaper than the other hotels in the area, but don't let that mislead you. I'm a loyal SPG person and generally stay at the higher end brands, but this is where I'd stay next time I come to Maui. The beach is nicer as well.
I did have an issue with check in. The front desk lady didn't seem to know the different tiers of SPG status. As a Gold member I know that I get extra Starpoints, free internet, or a drink for each stay. She didn't thank me for being Gold or for my loyalty or offer me my additional benefit. The guests checking in around me were recognized so maybe my lady was new. Or, maybe it was because I used points for my room. I was upgraded because the room I booked was not available. I asked if it was because of my status, she said no, it was because no other rooms were open.
September 6, 2013
Rated 5 out of 5 by LMJ13 Deluxe Ocean Front
What a good decision to get a Deluxe Ocean Front Room, thank you Evelyn for helping with the upgrade. Every morning from our Lanai we were able to watch not only snorkelers at Black Rock, we were able to see the Giant Turtles. We loved everything about the hotel, the grounds are very lush and beautiful. We had an experience of a Lifetime, the snorkeling is the best in front of the Sheraton. We walked in and were able to see the turtles up close and personal but, also were swimming with spotted Eagle Rays. The real thrill came when we had a close encounter with 100 Dolphins within 10 ft. of us. We have snorkeled Fiji, Tahiti, many beautiful places in the world, but, never have we seen this. It was a fortunate moment in time that we were in the right place at the right time. We still cannot stop talking about this experience.
We stayed in building 6, it was our 15th Anniversary, we were so happy with our location. The only down side is there is not an entrance to the beach from there, we did have to take a few stairs or elevators, but, it was worth it for us.
The staff was excellent and I talk to a housekeeper who has been there for 27 years, and told me the Sheraton is so good to their employees with health care, food, etc. I was so happy to hear this.
We can not wait to go back again. We have been to Maui about 6 times, but, this time was one of the best. The food was excellent at the Grills and main restaurant. Thank you Sheraton!!!! See You Soon!!!
September 20, 2013
Rated 3 out of 5 Good room, great location, high price
Beautiful sprawling property covering what must be 100's of acres that obviously has evolved over the ages (i.e. 1970's to present). I asked for ocean view and got a room in a central building (I think there are 6) overlooking pool and ocean. Grounds and landscaping were high class if not world class. Staff was excellent (with exception of reservatoins) and room was, well, adequate. Price is room + resort fee + and taxes. A very nice place. At total price of $450/nite, not a great value. It is just overpriced. Why a "resort fee"? It is mandatory...
I was staying 4 nights joining other guest in other rooms, but they had rooms only for first 3 at time of reservaton. I checked several times before checking in and when at the front desk checking in... no room 4th nite. Finally when i was about to leave they have many rooms available, but not the same room i had been in for 3 nites. Further to get it, I had to go to central reservations (i.e. the 800 number or their website!!!) You would think after spending $1,350 they could make an adjustment, but no... I left and went next door for less than half the price.
So, a nice property at a VERY high price and service like any other big company... i.e. when the rubber hits the road, no service....
The nite I checked in, I had a hamburger and beer in the only food service open after 10, i.e. the bar. $40. Scared me to have any other food here, so i did not.
I like the property, but for me to stay here again, they would have to be having a BIG sale. Do I recommend it? Yes, but be prepared for the cost. Grounds and location: beautiful. Rooms: adequate (not beautiful.)
September 24, 2013
Rated 4 out of 5 by MelissaDietCoke Good Hotel - Some Suggestions
- good location, great views, nice pool and beach, and a nice relaxing place
Upon checking in for our honeymoon, I would echo some of the below service concerns with the front desk staff. They were not friendly at all upon check in. While they were not particularly rude, it was not a welcome experience into Maui on our honeymoon. We had booked an ocean front room (jr. suite) we were told was on teh 2nd floor. It was actually on the ground floor and not what we expected. We called and spoke to a friendly customer service person who moved us to a nicer room (great view) in the morning. Upon leaving when we went to checkout and return towel cards, the front desk staff just looked at my husband, pointed at a box, and said "BOX.".....very rude exist. The restaurant/bar staff were nicer and housekeeping was cordial. But the front desk needs improvement.
Big, nice, lots of chairs/umbrellas and can rent cabanas. several bars by pool. They did have bar service walking to chairs but it was sporatic.
Nice, you do have to rent cabanas to really enjoy it for the day but they were very nice. Can snorkle in the water as well
The food we tried there was good, bartenders were friendly, not GREAT, but Whalers Village is in walking distance and we ate dinner at several beach side restaurants that were very good. We also brought in some food/drinks to keep on hand in our fridge in the room for snacks etc. We didn't try the hibachi restaurant, but tried the breakfast buffett at the Sheraton which was very good.
Overall it was a good start to our honeymoon, the service just needs some improvement!
November 8, 2012
Rated 3 out of 5 by Kevin122013 Close but no cigar
The hotel did not honor my request for a King bed until I got there and complained. Having to change rooms on the next day is a bummer. They blamed booking through Orvis was the problem, but I emailed their office after the booking was made to verify the King bed. Very poor management!
New room was noisy near the hotel truck delivery area. Lots of back up beeping very early.
Maid service failed to leave cups and coffee cups on several days.
Most important, I was charged automatically for valet service I did not use! Corrected it once and it re-appeared at final check out. My advice to everyone is to check their bill for this and other unauthorized charges!!!
December 18, 2013
Rated 4 out of 5 by CanadianKevinBacon Some Pros Some Cons
The hotel is in a great location and has a beautiful pool area with the beach just steps away. It's a public beach, which is a good thing, because it enables you to take long walks/runs past the other hotels. The rooms were comfortable and nothing was better than being able to open your balcony door and fall asleep to the sound of the crashing waves.
My main criticism is that it feels like they nickel and dime you for everything. There's a daily "hotel fee" that you pay but never feel like you get anything for. You only get 24 hours of free wifi before you have to pay for that as well. In addition, they charge you an exorbinant amount for the breakfast buffet, which should at least in theory be covered by the "hotel fee." My advice: be more forthright with your charges, please.
April 28, 2014