Sheraton Princess Kaiulani

  • 120 Kaiulani Ave
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 3.2 out of 5 by 478 reviewers.
Rated 1 out of 5 by SUPRISED The reason I picked this hotel was I had a great experience my last visit. I was scheduled to stay here 3 nights, I checked out after one bad night,. It took me 45 minutes to check in, there was no SPG counter open, it remained closed for the remainder of the day. The first room I was in had bugs around the baseboard, I requested a new room, and I was not happy with it either. I checked out the next day. November 5, 2012
Rated 3 out of 5 by !!!! I enjoyed the island! It was awesome. The staff was outstanding as well. People complain about the rooms, but I spent very little time in my room-to sleep only. As soon as I was awake, I was gone. I loved the location which was right next to the international market and across the street from more shopping and the beach. I cannot wait to go back! Oh yeah, and I got upgraded to a suite before I even arrived! November 30, 2012
Rated 1 out of 5 by Gross Worst starwood property by far. My room had hundreds of bugs (flies, mosquitos, fleas), the tub had not been cleaned in years, some blood on the wall, hotel hasn't been updated in decades, no valet parking (instead you have to park in a dumpy garage behind the kitchens), staff was clueless on many things (although they did give me a fruit basket...which attracted more bugs). Just a terrible hotel property. May 4, 2013
Rated 3 out of 5 by Location is great Enjoyed our stay at the Princess K, had heard the that it is a bit dated, and yes the rooms are. Having said that the room was spacious and the beds very comfy. Disappointed that the cleaner never replenished the soap, shampoo etc supplies throughout out weeks stay and that glasses used on the second day, were never cleaned or replaced with fresh ones. Small things, but I expected better from this hotel. October 31, 2012
Rated 3 out of 5 by Good site beach access The hotel was clean and well managed and the staff professional however the room was "tired " looking belonging to the 1960s era.. The bathroom although clean was old and depressing. The air-conditioner didn't work for most of our stay. The room faced onto the hotels plant-rooms of adjoining properties and was unbearably noisy and required earplugs at night to sleep. January 19, 2014
Rated 3 out of 5 by Location needs some TLC Compared to other Starwood hotels I've stayed at, this was one of the most out of date I've seen. There is nothing particularly wrong with it mind you. It's just very tired and needs some upgrading. Examples include a bathroom with water stains on the wallpaper, no temperature control but rather an on and off button for air conditioning. The staff is good though and the location is very convenient. December 25, 2012
Rated 2 out of 5 by Worst stay ever in Hawaii! Had not stayed in this hotel for a few years as I was trying out the other hotels - wish I had stayed away as it was by far worst stay ever in Hawaii (over 10 stays in past few years). Was 'upgraded' to a room beside the elevator which I heard all night long (it is obscured during day time by street and poolside noise). Pool area is very open to foot traffic so not that enjoyable. Room is in desperate rejuvenation (or demolition). Internet is still ethernet - so much for use of tablet. Room thermostat was broken, so it thinks the room is 15 degrees cooler than it actually is! Had a staff member scream at a guest who was trying to enter an elevator while she was exiting - took the people waiting to enter by surprise how rude she was! recommend looking at other places as this one should reconsider the hospitality industry. It is fortunate to get all the tour groups who know no better. February 13, 2013
Rated 2 out of 5 by In Desperate Need of an Upgrade... I had room on the 10th floor that had a small balcony with a view of the ocean. The rooms come with refrigerators and safes, but the furniture, carpeting, etc are all in need of desperate upgrade. The one gem I found at the hotel was that the gym was recently upgraded, that was a definite plus. I did see new furniture in the hallway the day I was checking out so maybe an upgrade will occur soon. January 20, 2013
Rated 4 out of 5 by In the heart of Waikiki Terrific location with easy walking to the beach and MANY stores and restaurants. Easy access to highways to drive to other parts of the island. Access to the parking garage from the hotel is difficult to figure out, however! Buffet breakfast and dinner were plentiful and very good. Nightly Hawaiian-type music by the pool was a nice plus. Light sleepers would find the outside noises disturbing. December 22, 2012
Rated 4 out of 5 by excellent value. We just spent 3 nights in February at this hotel. The hotel itself is old and a little dated, but really clean. The staff blew us away with their happy, easy going and very helpful attitudes. For a hotel 1 block off the beach front, it is an excellent value. The room was very clean and comfortable. February 25, 2014
Rated 4 out of 5 by Hotel was ok. For the most part everything was ok. Our balcony door would not shut tight, therefore it was extremely noisy from activities happening outside, plus did feel like I has a very secure room. Also my husband is a preferred member and the clerk who checked us out said he could not give us the 15 percent discount for the breakfast buffet we had Friday Morning. Customer service was not so good. January 20, 2013
Rated 3 out of 5 by It's just OK I have stayed at the PK many times. I am disappointed by how Platinum members are treated and the lack of Platinum amenities. I literally had to ask. I was assigned a room that was not upgraded. I'm glad the hotel is scheduled for upgrading because it has lost it currency. March 2, 2014
Rated 4 out of 5 by Excellent Hotel but constant odd problems Housekeeping had a tough time getting it right. Wet towels on the floor when we arrived. All Decaf coffee one day. No shampoo one day. Plus the safe didn't work. Then they did not give us the 35% food discount until we complained about the bill. We just felt like too many things had to be worked out over the phone with them. This is a very nice hotel and $200 a night is about right. November 12, 2012
Rated 2 out of 5 by Needs Major Updates Staffs and Location are the best asset in this property. Staffs are friendly and the location is right next to the International Market; it is very convenient. However, the room is very dated. The mattress is not typical Starwood quality. You can see cracks on every furniture. One word: Old. The elevators were terrible. The average wait time was about 5-10 minutes. In one case, I waited almost 15 minutes because every single one of them were full of people. Worst of all, the internet service. The resort fee 18 per day but the technology (internet) was so 90s. No wireless internet in room, only wired. If you have a iPad or two computers, one must go to the lobby level to use internet service. This means the resort fee is not well spent. Finally, not the fault of the hotel. The noise was bad, especially on weekend nights. The noise lasted til 1:00AM, it was hard to sleep since my room faced to the street. January 25, 2013
Rated 4 out of 5 by Good location, bad policy... Good location, friendly staff. From a return-client point of view, you should re-think your "Resort Charge". It's a shame for people to have a great vacation at your hotel and then to check out with a bad taste in their mouth because they have to pay the resort fee at the END of the trip instead of it being included in the "Paid in Full" amount from before they reach your hotel. July 19, 2012
Rated 4 out of 5 by This hotel is all about location... It's the location and the staff that make this hotel worthwhile. While the ambience beyond the foyer is rather drab and characterless, the friendly staff make this a terrific hotel to use as a base for exploring Waikiki and surrounds. With some attention to upgrading the hallways, lifting the colour schemes and giving the general look a facelift, this hotel could really shine. January 31, 2013
Rated 3 out of 5 by Needs renovation The hotel needs some renovation especially the bathrooms. Our bathroom did not have exhaust fan and the sink was outdated. The water smelled like sewer. Plumber came up and explained to us it had to do with the sink. The backflow pipe somehow collects bacteria and when the faucet is on, the water pushes the smell from the pipe. Room was not maintained/ cleaned well everyday. April 14, 2013
Rated 2 out of 5 by Disappointing Stay This hotel is in dire need of some renovations. The sliding glass door to the balcony does not work. The bathroom was not clean on check-in. After maid service, we were left with no regular coffee refill, only decaf. MOST IMPORTANT - The hotel charges a convenience fee that includes guest room internet BUT THERE IS NO WIRELESS INTERNET IN THE TOWER WE STAYED IN (ROOM 1851). January 1, 2013
Rated 4 out of 5 by Great location, some annoyances I and my friend want to hang out at Waikiki, especially for the beach. We got the ocean view room which has a amazing view. Overall, it is a pretty good place to stay. However, our door keys were not working constantly. I had to go to front desk 4 times during our stay. It did annoy. Secondly, the staff messed up our checkout time. We requested a late checkout and were told our request granted when we checked in. Then you got this sorta pushy phone call that it was customer's fault that we didn't checkout by certain time. It wasn't a big deal after I explained what happened, but such conversation hindered the vacation spirit, especially that spirit was what we were seeking in Hawaii. In the end, I do recommend this hotel for its location and value. Just triple confirm with the staff if you had special requests. Keep in mind that it isn't a easy job to accommodate every single one's wish at very very large volume. December 3, 2012
Rated 2 out of 5 by Better last time, probably will be our last time. We asked for whatever the quietest room may be and we were given a room on the 28th floor back to back with the service elevators. Made our way back down to be sent up to the 11th floor. Ocean view room, but with bed facing the opposite building. Couldn't really view the ocean unless you went to the deck or stood by the door. Bathroom and furniture was all very outdated and tub took forever to drain. Didn't want to have to change rooms again so we just put up with it. Every time we have stayed at PK we have had to change rooms or had someone given the key to our room, or received calls in the middle of the night from strangers looking for someone else..... We will think twice before we would book again. Actually, one time we did receive a nice room and had a nice stay was when the manager had compt us a room because of the time someone entered our room with a key given from the front desk in the middle of our stay. September 5, 2012
Rated 4 out of 5 by Love the bed... I had no problem falling asleep due to the comfort of the bed. I've stayed at other Starwood Hotels and have to say all their beds are heavenly comfortable. One thing that was unsatisfactory at the Princess K was the shower drain. Drained so slowly. Please check it out.....Room 501. Other than that, I'm pretty satisfied. Maybe next time I'll request a ocean view room. September 27, 2012
Rated 2 out of 5 by Not what I expected I've stayed here back in 2005 and thought that it was great. I was excited to come back and bring my son for his first trip to Hawaii. When I got to my room the first thing I noticed was that there was an issue with the floor maybe being not level. The drawers on the dresser and desk our room (946) would not stay closed unless we put a chair or other object in front of it. I could see makeshift shims under the feet of the dresser probably trying to keep it level. Secondly, the bath tub had signs of rust in it. Also, when I stepped onto the balcony, I could see the other neigboring balconies crumbling, not sure if it was from weather or just wear and tear. During the day it looked like construction or upgrades were going on in the rooms across from us. Maybe we should have come a few weeks later. I'm very disappointed with this hotel and I hope that if I do stay at a Sheraton again in the future, I will have a better experience. February 14, 2013
Rated 2 out of 5 by Needs attention to housekeeping and maintainance The front desk staff is always excellent. More than one counter person needed, especially when there are long lines. Housekeeping service definitely needs improvement. Our room was 2556 from 7/9 to 7/14/13. Cleanliness not up standards. There was an on going lines for the elevators for the tower and several of the elevators appeared to be malfunctioning. July 16, 2013
Rated 4 out of 5 by quiet location The Princess has a great location, yet the thick sliding glass doors and blackout curtains allow a great nights sleep in a very comfortable bed. Waikiki can be very noisy,even at night but thats not an issue here. The cold water and fruit on the beach service was a nice plus- other beach visitors im sure were wondering how we acquired such great service. September 5, 2012
Rated 5 out of 5 by Great hotel in a perfect location I stayed for 9 nights. Room and hotel are clean. Staff is friendly and inviting. Location is fantastic, and the $25 all-day parking fee is quite reasonable for this location. The pool seems nice, though being a block from the ocean I didn't use it. Breakfast is a bit on the pricy side, but there are many close by decent alternatives. Will stay again. July 29, 2013
Rated 4 out of 5 by Great location and clean rooms! We asked for and received ocean view on high floor. Check in: long line, and sparce staff. But once greeted, staff very attentive. Parking! Rooms dated but clean. Nice sized lanai with view of ocean and surfers. The view is angled over the Surf Rider. Best bet for this property: location! Across the street from beach. Close to Duke's, shopping, spa. September 21, 2013
Rated 4 out of 5 by Hotel met or exceeded expectations. Bed was quite comfortable. Location is very good. View from our balcony was great. In general, room was kept clean. The hotel staff was very friendly and helpful. The hotel met or exceeded our expectations. Our primary complaint is that beverages in the bar were priced too high and served in plastic cups. Overall, we were very satisfied with our stay. May 27, 2013
Rated 4 out of 5 by Great location My partner and I stayed at the Hotel in mid-August. The hotel in excellently situated within walking distance of Waikiki beach, good shopping centres and public/tourist transport. We had a room on the 9th floor, high enough to have a good ('partial') ocean view and away from the noise on the street. Recommend specifying if early check-in is required. August 22, 2012
Rated 2 out of 5 by This hotel needs renovation I checked in on Saturday. Safety box was broken (numeric code cannot be entered). Security person was dispatched. Both he and the front desk person told me they cannot fix it on Sunday and I should wait for Monday. The problem is not resolved before I check out on Tuesday. No service person showed up. One of the elevators stopped, and did not work. June 26, 2013
Rated 1 out of 5 by I would avoid this hotel Worst Starwood Hotel I've ever stayed at and given that I've been an SPG Platinum member for some time, this hotel should not have the Sheraton name attached to it...Old (I'd say the rooms have not been touched since the 70's), broken (our shower did not work nor did the toilet) and depressing...Don't bother wasting your money or SPG points here... December 24, 2012
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