Rated 2 out of 5 by Mike60 Category 5?
I was traveling on business and was disappointed in the hotel rating as I have stayed at many lesser Starwood brands that were far better maintained.
The staff, with the exception of the concierge were very gracious and housekeeping attentive. In terms of the concierge, I never received a call back confirming a reservation I requested even after checking back and being assured I would get a call as soon as the restaurant had opened.
I was placed on an SPG floor, yet the adjacent room had many small children that made it nearly impossible to be on a conference call or work at certain times of the day. I am sure this is challenging being a resort destination, but some placement/assignment of business travelers should not be too difficult.
On three of the five days there was no water in the fitness center during early morning workouts.
Food - average and would not recommend.
January 9, 2013
Rated 4 out of 5 by CazzaAus Mum and 2 teenage boys from Australia
The hotel is in a great spot. The $18 daily resort fee is well worth it - they bring you ice cold drinks and fruit to the beach, you have free parking, chairs to take to the beach and towels, a free cocktail on arrival, one hour of internat. calls - I forget. The beds are very comfy indeed and the rooms have nice balconies. It is a bit noisy at night as it is in the heart of things, but when you are tired you sleep -we all did. The gym is very good and the cardio machines overlook the pool. The staff are really helpful at all times. There are things going on around ther lobby and pool - singers, crafts etc. We found the hotel way better than we'd expected and would stay there again. We didn't have the buffet breakfast, as the boys were older than 12 and considered adults, which made it too expensive for us to have each day. I think they could do a deal for families like ours.
January 13, 2013
Rated 2 out of 5 by NaHH Family friendly with good poolside seating
Overall hotel was okay. Kids enjoyed the pool although there were no fanciness about it. Visiting family & ourselves also enjoyed the poolside hula & Hawaiian entertainment. That's what Hawaii is about!
Some improvements in areas such as hotel parking and room categories would make this Hotel more remarkable.
June 24, 2014
Rated 3 out of 5 by ljordan !!!!
I enjoyed the island! It was awesome. The staff was outstanding as well. People complain about the rooms, but I spent very little time in my room-to sleep only. As soon as I was awake, I was gone. I loved the location which was right next to the international market and across the street from more shopping and the beach. I cannot wait to go back! Oh yeah, and I got upgraded to a suite before I even arrived!
November 30, 2012
Rated 1 out of 5 by Joyous55 SUPRISED
The reason I picked this hotel was I had a great experience my last visit.
I was scheduled to stay here 3 nights, I checked out after one bad night,.
It took me 45 minutes to check in, there was no SPG counter open, it remained closed for the remainder of the day.
The first room I was in had bugs around the baseboard, I requested a new room, and I was not happy with it either. I checked out the next day.
November 5, 2012
Rated 1 out of 5 by Yvan56 Gross
Worst starwood property by far. My room had hundreds of bugs (flies, mosquitos, fleas), the tub had not been cleaned in years, some blood on the wall, hotel hasn't been updated in decades, no valet parking (instead you have to park in a dumpy garage behind the kitchens), staff was clueless on many things (although they did give me a fruit basket...which attracted more bugs). Just a terrible hotel property.
May 4, 2013
Rated 3 out of 5 by Susan2312 Location is great
Enjoyed our stay at the Princess K, had heard the that it is a bit dated, and yes the rooms are. Having said that the room was spacious and the beds very comfy. Disappointed that the cleaner never replenished the soap, shampoo etc supplies throughout out weeks stay and that glasses used on the second day, were never cleaned or replaced with fresh ones. Small things, but I expected better from this hotel.
October 31, 2012
Rated 3 out of 5 by Angelo8 Location needs some TLC
Compared to other Starwood hotels I've stayed at, this was one of the most out of date I've seen. There is nothing particularly wrong with it mind you. It's just very tired and needs some upgrading. Examples include a bathroom with water stains on the wallpaper, no temperature control but rather an on and off button for air conditioning.
The staff is good though and the location is very convenient.
December 25, 2012
Rated 2 out of 5 by canuckle Worst stay ever in Hawaii!
Had not stayed in this hotel for a few years as I was trying out the other hotels - wish I had stayed away as it was by far worst stay ever in Hawaii (over 10 stays in past few years).
Was 'upgraded' to a room beside the elevator which I heard all night long (it is obscured during day time by street and poolside noise).
Pool area is very open to foot traffic so not that enjoyable.
Room is in desperate rejuvenation (or demolition). Internet is still ethernet - so much for use of tablet.
Room thermostat was broken, so it thinks the room is 15 degrees cooler than it actually is!
Had a staff member scream at a guest who was trying to enter an elevator while she was exiting - took the people waiting to enter by surprise how rude she was!
recommend looking at other places as this one should reconsider the hospitality industry. It is fortunate to get all the tour groups who know no better.
February 13, 2013
Rated 2 out of 5 by LifetimePlatinumBound In Desperate Need of an Upgrade...
I had room on the 10th floor that had a small balcony with a view of the ocean. The rooms come with refrigerators and safes, but the furniture, carpeting, etc are all in need of desperate upgrade. The one gem I found at the hotel was that the gym was recently upgraded, that was a definite plus. I did see new furniture in the hallway the day I was checking out so maybe an upgrade will occur soon.
January 20, 2013
Rated 4 out of 5 by Oregongirl In the heart of Waikiki
Terrific location with easy walking to the beach and MANY stores and restaurants. Easy access to highways to drive to other parts of the island. Access to the parking garage from the hotel is difficult to figure out, however! Buffet breakfast and dinner were plentiful and very good. Nightly Hawaiian-type music by the pool was a nice plus.
Light sleepers would find the outside noises disturbing.
December 22, 2012
Rated 4 out of 5 by Charliesangel My go-to in honolulu
This hotel is not brand new and will be undergoing a renovation in the near-future. That being said, it is a fantastic location and very affordable for Waikiki for those wanting to stay at a Starwood property. The staff is absolutely wonderful and the rooms are clean. I come here for work a few times a year and always enjoy my stay. Mahalo!
May 30, 2014
Rated 2 out of 5 by SonyaJim Not a bad place but needs work
First I must begin by saying we had the nicest maids ever encountered in a hotel, they were polite and helpful.
The front desk staff and concierge personnel were a different story. On several occasions when we went to them for help we were made to feel like they did not have time for us and they were abrupt and rude.
In the room our toilet ran on and on if we did not mess with the handle to stop it from doing this. The building is old and seems to need some improvements just in general. We were quite disappointed in the very short pool hours. Never in my life have I encountered a place that closed the pool so early (6:00 p.m.) or that opened their bar/restaurant so late (11:00a.m.).
We will look for a different place for our next trip to Hawaii.
Our SPG status did get us one nice perk, that was the use of hospitality room for clean up before our late night flight. It did not allow us a late check out though.
April 15, 2014
Rated 3 out of 5 by wonka Room needs improvement
We occupied a corner room in an older section of the hotel. It had a nice view, but because the area was so noisy, we couldn't enjoy the balcony. Although the room was surface clean, the walls and floors in the bathroom were grimy, which made taking a shower cringe-worthy.
June 27, 2014
Rated 4 out of 5 by washhouse This hotel improvements
Can't speak for the other rooms, but the mattress in my room need to be replace. I woke up each morning with a terrible back ache. The gym is great. To add a sauna would be excellent! Overall I would stay here again because its in a great location, and the hotel staff is nice and the place is clean.
June 18, 2014
Rated 2 out of 5 by SWVADB could be so much more
We had an unexpected 1-night stay on Oahu on our way to the Big Island after some travel issues and booked this hotel on the fly.
This hotel has everything going for it but the actual rooms. The location can't be beat--one block off the beach. The pool, bar, etc.--all lovely. The staff--absolutely wonderful (I hope management is good to them, as they are this property's greatest asset).
BUT ... the rooms ... This hotel needs a huge investment in remodeling and infrastructure, and soon. You're not going to be able to go much longer on great location, nice amenities, and awesome staff. Everything is just beat up and in need of replacement. Our in-room safe was broken and appeared to have been for some time. The shower was difficult to get going, with poor pressure, and difficult to regulate for temperature. It was fine for one night, but I wouldn't have been happy to stay here a week.
This property does not live up the the Sheraton brand.
May 22, 2014
Rated 4 out of 5 by Huskernu Hotel was ok.
For the most part everything was ok. Our balcony door would not shut tight, therefore it was extremely noisy from activities happening outside, plus did feel like I has a very secure room. Also my husband is a preferred member and the clerk who checked us out said he could not give us the 15 percent discount for the breakfast buffet we had Friday Morning. Customer service was not so good.
January 20, 2013
Rated 4 out of 5 by Dave99999 Excellent Hotel but constant odd problems
Housekeeping had a tough time getting it right. Wet towels on the floor when we arrived. All Decaf coffee one day. No shampoo one day. Plus the safe didn't work. Then they did not give us the 35% food discount until we complained about the bill. We just felt like too many things had to be worked out over the phone with them. This is a very nice hotel and $200 a night is about right.
November 12, 2012
Rated 2 out of 5 by AYMI Needs Major Updates
Staffs and Location are the best asset in this property. Staffs are friendly and the location is right next to the International Market; it is very convenient.
However, the room is very dated. The mattress is not typical Starwood quality. You can see cracks on every furniture. One word: Old. The elevators were terrible. The average wait time was about 5-10 minutes. In one case, I waited almost 15 minutes because every single one of them were full of people.
Worst of all, the internet service. The resort fee 18 per day but the technology (internet) was so 90s. No wireless internet in room, only wired. If you have a iPad or two computers, one must go to the lobby level to use internet service. This means the resort fee is not well spent.
Finally, not the fault of the hotel. The noise was bad, especially on weekend nights. The noise lasted til 1:00AM, it was hard to sleep since my room faced to the street.
January 25, 2013
Rated 4 out of 5 by Manju Good location, bad policy...
Good location, friendly staff. From a return-client point of view, you should re-think your "Resort Charge". It's a shame for people to have a great vacation at your hotel and then to check out with a bad taste in their mouth because they have to pay the resort fee at the END of the trip instead of it being included in the "Paid in Full" amount from before they reach your hotel.
July 19, 2012
Rated 4 out of 5 by Stapes Excellent position
This hotel is perfectly situated to explore the shops, beach and restaurants right in the heart of Waikiki. There is a strong focus on the local culture. Rooms are starting to show their age, but are clean and comfortable. Our second stay here and most enjoyable.
June 23, 2014
Rated 4 out of 5 by Gigi44 This hotel has wonderful staff.
This hotel is ideally located near retail, restaurants and the beach. The staff is friendly and responsive. The beautiful property has every amenity a person or family would need. We spent a wonderful week there.
July 4, 2014
Rated 4 out of 5 by Hawaii13 This hotel is all about location...
It's the location and the staff that make this hotel worthwhile. While the ambience beyond the foyer is rather drab and characterless, the friendly staff make this a terrific hotel to use as a base for exploring Waikiki and surrounds.
With some attention to upgrading the hallways, lifting the colour schemes and giving the general look a facelift, this hotel could really shine.
January 31, 2013
Rated 3 out of 5 by Grace Needs renovation
The hotel needs some renovation especially the bathrooms. Our bathroom did not have exhaust fan and the sink was outdated. The water smelled like sewer. Plumber came up and explained to us it had to do with the sink. The backflow pipe somehow collects bacteria and when the faucet is on, the water pushes the smell from the pipe. Room was not maintained/ cleaned well everyday.
April 14, 2013
Rated 2 out of 5 by Mkk3262 Unsatisfied
This hotel is definitely not up to "Sheraton" standards!! We were quite shocked and will not recommend nor will we stay at the Princess Kaiulani again. BIG DISAPPOINTMENT!!!!
July 9, 2014
Rated 2 out of 5 by GregS Disappointing Stay
This hotel is in dire need of some renovations. The sliding glass door to the balcony does not work. The bathroom was not clean on check-in. After maid service, we were left with no regular coffee refill, only decaf. MOST IMPORTANT - The hotel charges a convenience fee that includes guest room internet BUT THERE IS NO WIRELESS INTERNET IN THE TOWER WE STAYED IN (ROOM 1851).
January 1, 2013
Rated 4 out of 5 by niconyc2012 Great location, some annoyances
I and my friend want to hang out at Waikiki, especially for the beach. We got the ocean view room which has a amazing view. Overall, it is a pretty good place to stay. However, our door keys were not working constantly. I had to go to front desk 4 times during our stay. It did annoy. Secondly, the staff messed up our checkout time. We requested a late checkout and were told our request granted when we checked in. Then you got this sorta pushy phone call that it was customer's fault that we didn't checkout by certain time. It wasn't a big deal after I explained what happened, but such conversation hindered the vacation spirit, especially that spirit was what we were seeking in Hawaii. In the end, I do recommend this hotel for its location and value. Just triple confirm with the staff if you had special requests. Keep in mind that it isn't a easy job to accommodate every single one's wish at very very large volume.
December 3, 2012
Rated 3 out of 5 by Ben4212 Good site beach access
The hotel was clean and well managed and the staff professional however the room was "tired " looking belonging to the 1960s era..
The bathroom although clean was old and depressing.
The air-conditioner didn't work for most of our stay.
The room faced onto the hotels plant-rooms of adjoining properties and was unbearably noisy and required earplugs at night to sleep.
January 19, 2014
Rated 2 out of 5 by CCWSteve Better last time, probably will be our last time.
We asked for whatever the quietest room may be and we were given a room on the 28th floor back to back with the service elevators.
Made our way back down to be sent up to the 11th floor. Ocean view room, but with bed facing the opposite building. Couldn't really view the ocean unless you went to the deck or stood by the door. Bathroom and furniture was all very outdated and tub took forever to drain. Didn't want to have to change rooms again so we just put up with it.
Every time we have stayed at PK we have had to change rooms or had someone given the key to our room, or received calls in the middle of the night from strangers looking for someone else.....
We will think twice before we would book again. Actually, one time we did receive a nice room and had a nice stay was when the manager had compt us a room because of the time someone entered our room with a key given from the front desk in the middle of our stay.
September 5, 2012
Rated 4 out of 5 by Mal49 Love the bed...
I had no problem falling asleep due to the comfort of the bed. I've stayed at other Starwood Hotels and have to say all their beds are heavenly comfortable. One thing that was unsatisfactory at the Princess K was the shower drain. Drained so slowly. Please check it out.....Room 501. Other than that, I'm pretty satisfied. Maybe next time I'll request a ocean view room.
September 27, 2012