Rated 2 out of 5 by Royston bad service from the start
After 12 hours flight plus 1.5 hours drive to the hotel, the worst thing any traveler want to receive is bad service from the hotel. It would be most unfortunate for any visitor (especially one who has just travelled thousand of miles) to feel unwelcome at the hotel.
The staff that I met was rude and unhelpful. It was not about me not getting the type of room that I wanted, but the way and manner that she responded to me. It was totally disgusting. She even inputed my name wrongly in the system, and that caused me a lot of troubles when I was trying to get on to the internet.
I have been a faithful supporter of the SPG hotels for a long time. This experience has changed my impression of the SPG hotels completely in a negative way.
April 6, 2014
Rated 2 out of 5 by Steamed Needs a major renovation
My wife and I spent 3 nights on business. Three hot, sweaty nights with air conditioning that would not do the job.
Room was small and crammed with more furniture than would comfortably fit, making it difficult to get around. The tub had a very narrow bottom, making it a bit dicey to stand up with soap on your feet. Carpet was filthy, and debris that was on the carpet in a corner of the room stayed there the entire visit, suggesting the housekeeper didn't even try to vacuum it.
On the plus side, the location is superb, but the hotel seems to be resting on that. We won't be back.
May 29, 2012
Rated 4 out of 5 by MILES EXCELLENT EXPERIENCE IN LONDON!
We recently spent 4 days at the PARK LANE HOTEL in London. All aspects were SUPERB! We were given an upgrade to a magnificent suite, overlooking Green Park! The room was very large, and we were treated like ROYALTY. The staff was also first-rate: friendly, accommodating, engaged in making my stay more perfect. A special acknowledgement to Mr. Roman H. at the front desk, as well as Zolton from concierge services. I would DEFINITELY RECOMMEND the PARK LANE to any guest, and in particular, to GOLD & PLATINUM level guests...this was 1 of my BEST SPG stays ever...THANK YOU!
February 23, 2014
Rated 4 out of 5 by marion2 Our Experience
At first we were given a room which was dark and dreary which was very small and only a double bed and the only way to watch television was from the bed and we were totally disgusted so we complained and then they gave us a new room which was pleasant and comfortable for two with a couch to watch T.V. from. But I could not believe they gave us that horrible room in the first place. It would only be suited for a single business person staying for one night and not planning to spend any time in the room at all. We were staying 3 nights.
April 22, 2014
Rated 1 out of 5 by Eortgr Needs to be closed for 2 years for complete rehab
This hotel needs help on many levels. The rooms are terribly shabby and dated; bedrooms tend to noisy; the front desk staff are very nice but nonetheless are complacent about the hotel -- they think it's wonderful because it's heavily booked -- which in this case is a function of location, rather than of the hotel itself. The hot water, shower, and heating/cooling systems don't work well. Probably nothing wrong with the hotel that a complete two-year overhaul can't fix. BTW, the checkin lobby, concierge, and driveway are embarrassing as well.
April 14, 2014
Rated 1 out of 5 by EK07 Great staff, terrible room conditions
I have stayed in May 2012 for one night in one of the standard rooms.
I start with the positive, the support from your staff, the room cleanliness and the breakfast was great.
Unfortunately I was surprised/shocked by condition of the room I was as staying in. Especially the bathroom seems to be from the 70th, and have not been renovated since. The furniture in the room is very old and extremely used, many TV channels cannot be watched... The overall level of comfort of the room is just very low. The standard of the room would be more of a youth hostel rather than luxury hotel.
May 9, 2012
Rated 2 out of 5 by georgelouismckenna Beautiful but traped in 1990
I have to say that the hotel has an amazing location and the building inside is stunning. I have to say that i fail to see where the 5* status comes from.The staff were not helpful at all, they seemed more involved in talking between each other than attending the desk. The room its self had an Air-con unit that sounded like the Dartford tunnel in rush hour and without it on the room was stuffy and hot. the cleaning service was hilarious, instead of changing the sheets, they flipped them over and plumped the pillows 5* service indeed.
April 22, 2014
Rated 1 out of 5 by Twiga I couldn't wait to check out.
Despite SPG Lifetime Gold Status given a tiny room down an isolated corridor with low ceiling ,poor HVAC and a continuos groaning noise. Could not sleep. Request for a change met with hostility and insolence. New room abutting elevator overlooking air shaft full of garbage.
Furniture dated, rugs filthy, minimal poor toiletries and bathrobe rigid with age.
Never once greeted by a staff member who were busy on their smart phones. Worst Starwood stay ever. Hotel is seriously deficient in all categories except location. I've never felt so unrecognized for my loyalty to Starwood.
December 1, 2013
Rated 2 out of 5 by CS18 Underwhelming for a Gold Member
I'm not one to complain but we stayed at Park Lane (our second stay, previous stay was terrific) last week. We were put in a 1st floor room with a view of the pigeon's nests on the internal roof. Clearly not an upgrade for a Gold SPG member. In addition, the AC did not work. I requested a fan and the porter came up and told me he could not find one. He was very nice but there were 5 Dyson fans sitting on a cart in the bar when I had walked through earlier. Needless to say we sweated through the night with little sleep. Lastly, I responsded to the manager's "check in" email with my frustration and no response. I would not complain generally but I do like my status to be recognized, plain and simple. Thank you.
July 5, 2012
Rated 4 out of 5 by MichaelD Park Lane Stay
I stayed in executive level room. Its an old hotel but rooms are modern. Good for business. 24 hour room service for jetlaggers and workaholics. Walking distance to Leister Square. They honor the SPG gold benefits. Staff is very helpful. Negatives - very little in terms of movies. Watched news channels 100% of the time which got old fast. The lobby bar smells like a toilet. I don't know if they had flooding in their at one time but its not pleasant. There is a lot of carpet that could be the cause. Fortunately you get use to it quickly and don't notice it after a few minutes.
November 24, 2012
Rated 1 out of 5 by cookie49 The room was a closet!!!!
We used our starwood points and what a waste!! We were given the smallest room in the place. The air conditioner didn"t work and it was 90 degrees. There was no room to put 2 suitcases. We had no view at all. I would like to think starwood would treat their gold guest better than that!!!
July 27, 2013
Rated 4 out of 5 by Ronald Park Lane London
Excellent hotel in the upscale Mayfair area. Across from Hyde Park, close to Buckingham Palace, near to two tube stops and right on Piccadilly lane.
Not to be missed is high tea at the wonderful art deco Palm Court. Quiet corner upgraded room with huge bathroom.
November 3, 2011
Rated 1 out of 5 by Louis33 I stayed and did not complain
Note that I did not approach the hotel staff to complain, and they were friendly enough, but I suspected that the rate I had booked was not one that the hotel was willing to upgrade. I was very surprised by the size and the quality of the room that I was given upon my arrival, and upon more closely reviewing my reservation details, I am even more disappointed. If I had not walked into the hotel myself, I would have thought that I was in a hostel, and not of a Sheraton. Perhaps the hotel was full, but as a platinum SPG member I expected more.
April 7, 2014
Rated 4 out of 5 by WM1000 Great Location
Great location, very good sized room and friendly staff.
June 15, 2014
Rated 5 out of 5 by santri1969 Great central London location
I have stayed at the Park Lane multiple times and have enjoyed the High Tea, the colonial rooms, upgraded always - good SPG platinum benefits. Facilities and rooms need an upgrade - rather old and worn out.
June 16, 2013
Rated 5 out of 5 by Teri85 Love this hotel
We used points for two rooms. Both were wonderful although one was better than the other (bigger), but we did pay with more points for it. We stayed at 8 different hotels/B&Bs during our stay in the UK, and it was so nice that the Park Lane was our last visit. All of the other places were nice in their own way, but the Park Lane was luxurious. Also, my husband lost his wallet at Heathrow right before we arrived in London, and NIgel, the concierge, was very helpful in calming our nerves, making phone calls to our bank/credit card companies, rental car company, etc. He made us feel so much better that it didn't really affect our trip at all! We had afternoon tea and loved it!! We will definitely stay at this hotel again!!
July 24, 2012
Rated 2 out of 5 by disgruntledvisitor below expectation
Agressive reception staff.
In 30 years of travelling for business I've never had a room that had a bath tap attachement instead of an actual shower.
Breakfast was cold and poorly cooked.
October 9, 2012
Rated 1 out of 5 by John1071 Outdated and musty- look elsewhere
I've stayed at the Park Lane Hotel several times- but this will be my last. The hotel is very dated- not in a charming British way, but in a musty, creaky, I think I'll keep my shoes on the whole time way. To say that this hotel is high mileage would be an understatement. The location is great and if you can get an upgraded room it's not horrible. But, I've been stuck in the musty hot closet sized rooms too many times now, and will definitely be looking elsewhere when I return to London. I mostly stayed here for the SPG points, but it's just not worth it anymore.
September 23, 2013
Rated 4 out of 5 by giovanni1954 a taste of britain
When staying at the Piccadilly Park Lane, you will somehow experience the charme of imperial London, even if some parts of the hotel won't meet all your expectations. It is fun to see joggers cross the lobby and the tea room while going to the excercise room, with no direct access by elevator. If you arrive by taxi, nobody will be helping you with the luggage on Piccadilly Lane, since the entrance is on an opposite mostly unknown little street. Nevertheless, I like the hotel very much. Try to pay an upgrade to a suite, since some of the rooms lack refurbishment.
May 18, 2012
Rated 2 out of 5 by WSMS the more i stay, the less i like it...
I've stayed at this Hotel a few times and every time I noticed the quality and attitude of the staff deteriorating.
My most recent stay, the room wasn't available, which is understandable considering I arrive early in the morning. What is not acceptable us :
1) Room not available because cleaning staff doesn't start until 11. (Hard to believe but that's what the staff at the front desk said)
2) Can only give me hour of Internet while I wait 5+ hours.... Again, quoting staff
3) can't commit to call me on my cell when the room is ready... Again, staff.
I just simply think this is unacceptable and borderline rude.
You have 1 last chance to make it right Park Lane... Be there in early January and hopefully not my last stay.
November 21, 2012
Rated 1 out of 5 by London123 Outdated rooms in desparate need of renovation
Guestrooms need a total renovation (bedrooms have no outlets to plug in laptop or other devices; shower was dangerously narrow and hard to stand up in without falling; bathroom water fixtures were scalding hot and freeing cold to the touch for the respective "hot" and "cold" valves; bedroom decor was ancient - and not in a good way; lights were weak and hard to turn on / off; hallways were creaky and flooring felt like it might break apart at any moment)
May 12, 2014
Rated 5 out of 5 by YYZ2HKG Another excellent stay
I have stayed at the Park Lane on numerous occasions, and my experience has been uniformly excellent. In this case I had to check-in in early. Although my original room was available, I had the option of delaying until an upgraded room was available (Platinum Benefit). Because I had to attend meetings I had the time to wait, but I was impressed by the front desk staff's willingness to help me get organized before leaving for my appointments.
Generally, the level of service is high here, and, the rates are often better then other London Starwood properties.
December 16, 2012
Rated 1 out of 5 by EFR10 Last Visit Ever
Having stayed here at least 30 timews this is the end. The room I was given -was on the 8th floor facing a wall a few feet wvay and in terrible shape. The bathroom had not been renovated, no light .this may well be the worst room in the hotel and I was stunned to be be there. Staff eventually moved me to a room on the fourth floor that had a renovated bath but the tub was already peeling. There was an ineffective in room air conditioner that never cooled the room. To make matters worse there were three system caused fire alarms that resulted in waking me.
May 27, 2012
Rated 5 out of 5 by vogue london weekend
great location, helpful staff, very clean hotel
very good breakfast , and a great price
December 24, 2011
Rated 2 out of 5 by Roadwarrior71 The hotel needs updates
The hotel needs major renovation. The carpet, upholstery, and furniture is musky and dusty. The bathroom has cracked sinks and the tub/shower is uneven. There is no way of controlling room temperatures except opening a window with no screens leading to bugs into the room. They will provide a fan upon request. Overall, think musky, dingy, dusty, and old. The hotel staff were not very friendly, helpful, or accommodating. I think it they know you are a captive audience and don't really try to go the extra mile.
April 15, 2014
Rated 5 out of 5 by Roy50 Right where you want to be.
Great location, wonderful staff. You will not be disappointed.
November 25, 2013
Rated 4 out of 5 by JohnR Suite was ok
It took a long time to register at reception - because they did not give us the free upgrade we had been promised as compensation for being moved out of Le Meridien Piccadilly Hotel - when they overbooked on New Year’s Eve.
When I showed the manager the email on my phone they changed our room.
I thought it was only "average" for an executive room in this standard of hotel - small-ish and slightly "tired". I have stayed in much nicer rooms for much less than they charge here.
On the third floor overlooking Green Park - just lower than the trees.
Some noise from the busy road and rather a noisy street party on New Year’s Day woke us up early.
In summary “Average - Not special” if you’re looking for somewhere for that important occasion.
January 3, 2013
Rated 3 out of 5 by Bolivar898 Facilities and Services
1) Upgraded to Executive Room with separate shower and bath tub. But the strength of shower and temperature of water are far below standard. So had to use the shower head at the bath tub which had no shower curtain. Inevitably, whole toilet was wet after that.
2) For unknown reason, the porter of the Luggage Counter put a very strong sticker (showing the room number) on the handle of the bag when I checked in. The sticker could not be removed completely and made the handle sticky. Even worse is that this was the first time I used this new travel bag.
March 11, 2013
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 1 out of 5 by Businessandpleasure Old, DIrty and Cold
Need I say more? This hotel is highly overrated. The standard rooms are old, bathrooms are antiquated, and not in the charming sense of the word, the rooms are cold and windblown on a cold winter day.
The staff, by contrast, are young, helpful and apologetic. They deserve to work in a better environment.
The location is optimal. It is time for Starwood and/or its partners to make the direly needed investment to bring this hotel up to Sheraton standards. Until then....please de-list it from your system and take off the Starwood names.
January 16, 2013