Rated 2 out of 5 by Allen58 Service Call and disturbing guest noise
Airconditioner was not working when I arrived in my room. It took three calls and an hour and a half for maintenance to arrive to fix the issue.
Was woken up by noisy guests in the adjacent room after 10pm.
December 9, 2013
Rated 1 out of 5 Needs Complete Renovation
Room was in need of complete gut rehab. Very dated and worn. Checkout time of 11am is very early. City room too loud w/ street performers across street.
December 9, 2013
Rated 1 out of 5 by FrequentFlyerGuy What a dump
This hotel hasn't been updated in forever. Nothing inside fits the Sheraton brand standard. The carpets, bathrooms and walls are soiled and stained. The hotel is very large and there is no personal attention or sense of urgency with the staff. There are lines for everything. They don't even have the regular shower head or bed. There is a very loud and touristy dinner show at the pool at night, so don't plan on falling asleep before 10pm. The food is ludicrously over priced. No SPG recognition beyond a higher floor. No club lounge. Poor wifi signal.
Across the street from the beach. Get up early and you'll have all of it to yourself. Sleep in and there won't be a spot to lay down. Hotel doesn't provide anything for the beach though.
November 8, 2011
Rated 1 out of 5 by fred1939 This hotel is a dump
the furniture in my room is mismatched, scratched and inadequate. Storage space is nearly nonexistent and there is no counter in bathroom Bathroom light fixture is corroded. Elevator is filthy. Staffing at registration desk is minimal. My Starwood Preferred line at check-in waited for service much longer than did other guests. My wife and I have stayed at dozens of other Starwood properties and until now have never seen any so dated and tired as this one
October 23, 2011
Rated 5 out of 5 by JoshnJoe Excellent!!!!
This hotel was great! had everything that was needed and the staff were more than willing to help in any way needed 24/7. Parking was great and check in/out super fast and friendly. I will be returning!!!
December 5, 2013
Rated 2 out of 5 by WorldSPGPlatinum It's not the staff...it's the hotel
This is seriously lacking Starwood standards by all means... especially since it's SPG category rated 5!
The Good: The staff are excellent! They go out of their way to make sure my needs are met (still at the hotel as I'm writing this review). They're friendly and courteous - excellent welcome from my incredibly busy travel to relax with my family - a reward for us all!
The Bad: The hotel is seriously outdated. At first, I started to take note of chipping paints, peeling wall paper, moldy ceiling, stained carpet, dirty bathroom, flies in the buffet (fruit) and pigeons that stare at you on your breakfast table and you have to fend off (protect your meal from the birds!)... I simply ran out of things to note and will just say - this is by far one of the worst Starwood Property that I've stayed at anywhere in the world!
SPG - Please Please Please - renovate this property! It is unfair to the staff that try to make up for this serious gap in facility quality and it's incredibly disappointing to us/the loyal SPG customer that choose this property simply because it's SPG vs. other hotels here.... Please...
September 4, 2013
Rated 3 out of 5 by Ericb princess kaiulani
This was my third stay here and I was very disappointed in several ways. They had a room ready when I arrived early in the day but I had to downgrade my room to a different building to get it because of electrical problems in the area I reserved. When we returned to our room after 4 pm the next day, room service had still not cleaned the room. The breakfast bufffet was really terrible and over priced. The pancakes were dried out & hard, eggs cold and hard.
November 10, 2011
Rated 5 out of 5 by mtravel16 Best bargain in Hawaii
This hotel has all the resort amenities and has excellent service and comfort yet is priced affordably. This is my favorite Honolulu hotel.
November 21, 2013