Rated 3 out of 5 by Rich987 Disappointing service
Air conditioner (or something) was leaking in our room. Carpet was soaked. Came back to room with company and blower/dryer was running full blast to dry the room. Room was unusable most of the day - no explanation, no apology, no notice of when room would be available. I spoke with front desk and they seemed unconcerned. Very odd service. Only offered compensation was to remove a $10 Internet charge.
July 28, 2013
Rated 5 out of 5 by Barlaw3603 Perfection
Stayed for 2 nights. Location is perfect for tourists being right on Piccadilly. Walk across street and be at Buckingham Palace in 10 minutes. Close to Harrods, Piccadilly Circus, West end theatre etc.
Hotel was clean and all staff we encountered were very welcoming and friendly. The beds were very comfy and air conditioning was a bonus as London was in the midst of a heat spell.
Would highly recommend this hotel to anyone.
July 28, 2013
Rated 3 out of 5 by NicolaC over priced
We got a supposedly cheap rate via a booking agency and looked forward to our stay. The staff were lovely on arrival but when we got to our room we were seriously disappointed. The room was so dark that on one of the sunniest days of the year we had to put lights on to see properly. The room overlooked a near building and we couldn't open the window.
No tea/coffee in the room and the bathroom was like something out of the 70s!
We paid £99 but were told the rate was over £200. I was disappointed with the room For the price we paid imagine those who pay the rack rate!
The staff were fantastic which helped a little. We stay in London regularly usually with another large world renowned brand and won't rush back to the Sheraton sadly.
July 28, 2013
Rated 4 out of 5 by GeorgyH Park Lane Hotel, London
Great service, lovely big rooms. Great location. Love the lounge.
July 28, 2013
Rated 1 out of 5 by cookie49 The room was a closet!!!
We used our starwood points and what a waste!!!! The room had to be the smallest in the hotel. The air conditioner didn"t work and we had no view at all. I would think they would treat gold star wood guest better.
July 27, 2013
Rated 1 out of 5 by cookie49 The room was a closet!!!!
We used our starwood points and what a waste!! We were given the smallest room in the place. The air conditioner didn"t work and it was 90 degrees. There was no room to put 2 suitcases. We had no view at all. I would like to think starwood would treat their gold guest better than that!!!
July 27, 2013
Rated 4 out of 5 by Konga Excellent location.
The staff Was great. Location outstanding. The building os beautiful.
The furniture was not Well selected for the sise of the Room. The light was too software as Well as the shower.
July 27, 2013
Rated 1 out of 5 by UkTravel8989 Uncomfortable Stay
Upon arriving to the Park Lane, the staff did not have our rooms ready, even though we had called the night before to request early check in and were told that it wouldn't be a problem. The first room I was given was a Queen with no air conditioning, when I had pre paid for a King. I think had to wait to more hours to get my correct room. It was almost 90 degrees in London and the hotel was simply not equipped for the weather. The portable in room air conditioner was very inefficient and produced more hot air than it did cold. As a result, I wasn't able to sleep for two nights. When I called the hotel they said that the sir condition that they had set up was 'the best that it would get.' I understand that it rarely gets this hot in the UK, but when you are paying as much as we were per night, the hotel needs to be prepared for these occasions and/or note that they do not provide air conditioning as a part of their standard accommodations.
July 26, 2013
Rated 2 out of 5 by Moredisappointment Disappointing...
Living on past glories, in dire need of updating. Broken ironing board, no iron, no tea or coffee and broken air con... other than that, everything you'd expect from a "top-end" hotel room!
July 23, 2013
Rated 2 out of 5 by diegoem This hotel has poor rooms
Rooms were not meeting expectations. Air conditioner was useless. Bathroom was tiny and pleasent to take a shower. Bed and room size were ok.
July 21, 2013
Rated 1 out of 5 by Hyde Needs Complete Renovation
Only thing good about this hotel is the location and maid staff. Rooms are horrible. Outdated, air conditioning barely blows anything out and will sweat all night if weather is warm. Furniture and bath fixtures are decades old, etc. I moved rooms once and looked at several others, so I am not just referring to one room. The entire place needs to be gutted and renovated.
Front desk staff clueless and was typically a long 10-15 minute queu with other staff sitting and watching instead of helping assist guests. Desk did not know SPG benefits - tried to charge me for Internet until I corrected them and they took 5 minutes checking that it should be a free benefit for SPG members with status.
July 20, 2013
Rated 3 out of 5 by elim Noisy room
We have just stayed five nights at this hotel on points, We paid extra points to upgrade to a suite.
The room was large and quite nice, but it was next to the elevator and we heard constant noise. Also, we faced a wall and had no view. I don't consider this to be an upgrade. We didn't notice the noise until after we unpacked, so didn't complain. I did want to ensure we were getting a nice room at check in, but was told that we would have to pay extra to get a better suite. I'm disappointed.. Would rather have saved the points and gotten a quieter room with better view.
July 19, 2013
Rated 1 out of 5 by JManiago Unfortunately can t recommend this hotel
Room rates do not correspond to poor standard of hotel. Hotel has no facilities and gives no recognition to Platinum members.
July 19, 2013
Rated 2 out of 5 by lrt1 An old hotel
I picked this hotel because their staff said the rooms were air conditioned. However, upon arrival and checking in, I discovered that the air conditioning system is antiquated and lacks capacity to properly condition the rooms. The public spaces are not air conditioned at all. The hotel badly needs renovation.
July 19, 2013
Rated 1 out of 5 by Debby51 Would not stay here again
Stayed at the Park Lane Sheraton in the past but this time was awful. We got in late from NYC and the 1st room we were given was so small the bed was pushed against a wall. So to get in and out you had to crawl over the bed. The 2nd room was slightly bigger but very dreary and not much A/C. Long story short, we moved about 4 times. The staff was not overly concerned with our discomfort. We stay almost exclusively at Starwood Properties and and were very disappointed with our stay.
July 18, 2013
Rated 5 out of 5 by PirateGuy Fine traditional hotel with great staff
I had to find a hotel in London very quickly after a flight was cancelled. I called the SPG helpline and was offered a room at the Park Lane Hotel, who were informed we would be a late arrival. When we finally checked in (after midnight) the door and reception staff were wonderfully kind and helpful, especially to my wife who was feeling extremely tired and unwell. Tea and coffee reached the room just a minute after we did. The breakfast was excellent, again with very helpful staff and we found the bar a welcome, cool retreat from the hot weather. We were looked after so well we felt more than ready to face the challenge of getting home.
July 15, 2013
Rated 5 out of 5 by kb002 Amazing location & great hotel
This location of this hotel is phenomenal, right adjacent to the park and very short walk to Buckhingham palace, nearby excellent shopping etc... Very charming hotel with great breakfasts and stylish lobby/tea room/restaraunt area
July 14, 2013
Rated 5 out of 5 by Nana246 Park Lane wonderful stay
Enjoyed our stay at the Park Lane. Front Desk upon arrival was extremely welcoming. Very concerned that our stay be wonderful. Concierge was very knowledgeable, pleasant and helpful. Location is terrific. Rooms may be small but I would definitely stay there again.
July 14, 2013
Rated 4 out of 5 by AlCal "Green" Program
After leaving the "Green" sign out on my first night....it took three days of calls & complaints to get my room cleaned and serviced.
July 13, 2013
Rated 3 out of 5 by DavidM1 Good value, but...
As has been noted elsewhere, no way this is a 5 star hotel. Then again, I doubt they ever get 5 star money for it either, but would be upset if I had to pay that much. There is virtually no lobby and the elevators are slow and only 2 of them; one was out of commission for entire time (5 days) we were there. Great location and our room was very nice, tho complementary coffe service was "instant" rather than brewed. Internet service was querky.
July 8, 2013
Rated 1 out of 5 by MONM Worst Hotel
The worst Sheraton hotel that I have stayed.
When check in, was told by the check in agent, my status is Gold ...I told her it is Platinum and she said the system record is Gold.
Was not provided any upgrade but given a room which is at the end of the from the elevator plus the room without a view.
Was told all room type are full but when I check the internet there are room available or suite.
No newspaper was provided as was never asked if I would like to have newspaper.
Only one bottle of water provided.
July 7, 2013
Rated 2 out of 5 by Tony123 This hotel does not work for me.
We arrived at 13:00 hours and were told that our rooms were not ready. At 17:40 one of the rooms was still not available. Check-in was a wait as well.
The curtains in the suite we were in did not close fully.
On check out we had to clarify that we had taken the "green" option and remove the movie charges as we did not watch a movie.
At check-in I asked to speak to a manager, but that did not, or could not happen. I will not stay at this hotel again.
July 6, 2013
Rated 2 out of 5 by AS37 Good for location, bad for everything else
I came to the Park Lane after staying in Rome for several days, where my Suite Night Awards landed me one of the best rooms of my life. I knew not to expect the same level of comfort at the Park Lane, but I did not expect to be as disappointed as I was.
1. I called ahead to inquire about the best way to get to the hotel on the Underground and was told the Piccadilly station would be best. As I learned after traipsing through London with two large bags in tow, this is incorrect. The Green Park station is half again as close to the hotel.
2. There were no bellmen at the door, and there are several areas with stairs between the door and the reception area. I struggled with two large bags over each of these areas, in plain view of the concierge, but was not offered assistance.
3. I chose the breakfast option as my platinum welcome gift, but was not told when or where to obtain it in the morning. I called the concierge from my room to inquire, but hung up after waiting extensively without anyone picking up the phone.
4. The "suite" I was awarded after plunking down two Suite Night Awards is abysmal. The TV was blaring when I reached the room, leaving me to wonder if someone had actually been in to clean between me and the last guest. The furnishings are sub-par at best. The windows are absolutely tiny and, as another reviewer mentioned, down a dark alley of other rooms that blocks light and keeps one from being able to open the curtains.
I don't know if I was given this "suite" because I booked on points or because it really is typical of what the hotel has to offer, but I'm really surprised that Starwood hasn't stepped in to renovate this property and improve its service. It's a good location for tourists in London, but that is the only positive.
July 5, 2013
Rated 2 out of 5 by Rouge Below expectations
The room was really worn down. The tiles on my bathroom wall were loose, the painting had come off on some places and the carpet was dirty... The scrambled eggs on the breakfast buffe were grey, there were no fried eggs and only one kind of tea. You charged me an incredible GBP15 per day for WiFi access which is included in most other competitiors offering or room rates in Europe.
July 5, 2013
Rated 4 out of 5 by Rocco65 Well done!
I don't normally write reviews, but felt compelled to let you know that my stay exceeded expectations. Thanks
July 4, 2013
Rated 3 out of 5 by TVtv Below expectations
Checkin time was unacceptable! We are Gold SPG members and not able to check in until after almost 5pm and 6pm for two rooms.
A complimentary drink voucher was given...after I requested it! The server in bar was very rude when we were ordering drinks!
A "special" separate drink menu was presented. Obviously a much cheaper,limited
menu.. Come on! A drink should be upon request, not limited to meager rations.
Server was abrupt and very discourteous! This was not a pleasant gesture after having to wait for hours to be in room on our upon checkin!
July 4, 2013
Rated 2 out of 5 by MEC1 Mediocre Starwood Property
Good location. Minimally acceptable Starwood Hotel. Rooms need renovation.
July 3, 2013
Rated 3 out of 5 by Spanishcook Needs a major tune up
Check in was very disappointing, rooms noisy, staff in the hall noisy, coffee service was like we were on rations, the old ness is quaint but need modernization to keep up.
What is with all the issues with wifi and Starwood hotels, just suck it up and make free
July 3, 2013
Rated 4 out of 5 by ToniCTravelAmeniti1 Location is Queen
This historical property has a great location. This property is not for everybody. You need to have a special taste for historical properties to really enjoy it. Service is British. I will stay again.
July 2, 2013
Rated 1 out of 5 by Lorrqua12 This hotel does not meet 5* Standards
I was very disappointed with this hotel - the room was very smal, with very limited room to move around. The bathroom was too small with restricted space if you are a large guest. The tiles in the bath were not clean and the grouting was very dirty around the bath. The carpets in the bedroom area were badly stained. The small double bed sunk in the middle, the pillows were poor quality.No tea and coffee facilities in the room - no spare pillows - the list is endless!
July 1, 2013