Rated 4 out of 5 by CSH43 Old World
We arrived in late June 2012. Initial rooms that were assigned were on the non-smoking side of the smoking floor despite my profile and calling ahead, totally unacceptable. After some juggling the next set were very comfortable on the 8th floor. One room was an upgraded small suite which comfortable fit the three children. Excellent bathrooms, average air conditioning in the smaller of the two rooms. Platinum status was not overly recognized which was disappointing. Nice breakfast buffet but chargin80%ofthe full fare for each child when they hardly eat anything was disappointing especially since the balance of our trip (3 other Starwood hotels) included all five of us in the breakfast package. Very nice location. Staff could try harder in my opinion.
July 19, 2012
Rated 3 out of 5 by anthony Park lane hotel
We reserved an Executive room thank goodness as this was only just acceptable for the rate charged. Also afternoon tea was very disappointing. We had a child with us who has a severe nut allergy the hotel was repeatedly informed before we arrived. We were charged full price for the child although she had limited choice Then due to the allergy. Therefore we requested an ice cream for her which we were charged £6.50, surely as she was unable to have most of the cakes she should have been given this. Then we booked car parking online prior to our visit we were quoted £32 as we had booked online only to be charged £38 on departure.We were parked for 22 hours. Unfair we feel. We have visited London many times but on this occasion we feel taken advantage of.
April 10, 2013
Rated 3 out of 5 by Luvtrvl Good location/Sad room
Although a good location near Buckingham Palace, with lovely reception rooms and nice restaurants, the suite I had was very tired looking and in need of some TLC.
Room had separate living room with huge bedroom and bathroom. Unfortunately, furniture looked like they had been purchased at garage sale. There were stains on the carpet and woodwork looked like it had been painted over so many times that it was chipping and cracked throughout.
If possible, stay at another Starwood facility.
March 15, 2014
Rated 1 out of 5 by Jo75 Park lane London
When we checked in we were given a very shabby, dated, awful room. The furniture was falling apart, the curtains were hanging on by a thread. I asked reception for an refurbished room, and a bathroom, which was big enough to wash my baby. Thereceptionist meet my needs, the young gentleman was very accommodating. However, it was over an hour to sort this problem out. Very unsatisfactory. I would not recommend this hotel. I have been in the travel industry for over fourteen years, and this is the worst shereton I have stayed in.
December 19, 2012
Rated 3 out of 5 by David02 Perfect location to explore london
whilst the location is perfect a 3 min walk to the green park tube - the hotel itself is rather old & tired & needs a make over - reception is at the back of the hotel so a long walk through a tired lobby area & then the garden court to get to reception, the business centre is not good - paying 5pounds for 15mins on ridiculously slow internet is not on for a business hotel - rooms are quite generously sized but furniture is old - not good sound proofing as depending on room location noise from lifts, plumbing etc can be heard
October 13, 2012
Rated 4 out of 5 by PMF1972 Good for a family vacation
We stayed here for 6 nights - booked adjoining rooms on the sixth floor. One had a lovely view of Green Park. The rooms were clean, modern and big enough (bathroom water pressure was modest). Staff was extremely helpful, especially the concierge. The location was perfect - easy to walk/tube/bus everywhere. The restaurants were good not great - but London has so many good options for food. Overall, we thought the Park Lane was just right for a family vacation.
March 28, 2014
Rated 2 out of 5 by NickF13 The staff let me down continuously
I found the hotel well located but was let down by the staff who just weren't focussed on meeting the needs of the guests. So often I had to work hard to find someone to help (other than the male concierge who was a delight). Finding someone to help drag bags from Picadilly to reception was impossible. Like myself, many of the guests were simply pointed the way to travel with no offer of assistance...there are 8 steps that you need to drag your bags up to get to reception. I found the reception to be unfriendly as well.
November 11, 2013
Rated 3 out of 5 by JLondon London May 2014
London May 2014
Excellent location but old rooms still
May 12, 2014
Rated 3 out of 5 by Biotech Great staff terrible room
The staff are very good friendly and helpful but the room was the worst I have stayed in for a very longtime and certainly not what I understand to be a Sheraton room. The bed pressed against to wall not good for one terrible for two! The bathroom was awful badly marked bath and old sink. You have to question wether this is a four star hotel room. This said the rest of the hotel was very good with great staff and food. I did ask to be moved but was told this was the only available room. A waste of the points I used.
December 30, 2012
Rated 2 out of 5 by Gordon23 Good and Bad
Our first room was on the top floor and when the wind started blowing the lanyard on the flag pole made such a noise that we had to move to a first floor room. In that room it was impossible to control the temparture so we slow cooked in bed even though it was freezing outside. The plug in the bath didn't work and a cold tap leaked. Listning to drip drip is not condusive to sleep.
The breakfast was first class but the restaurant was mixed. The staff could not have been more helpful.
The location for us was perfect
January 16, 2013
Rated 3 out of 5 by JHenley Free is not always great
booked two star points nights (24,000) and did not get value. The room was very tired, in a hidden corner on the first floor, minimal amenities tho it was supposed to be an executive upgrade. Wi-Fi was good. Breakfast for 20 pounds was ordinary little fresh fruit, very ordinary choices on the buffet
no better than a cheap airport hotel.
Ackward lobby location off a hidden back alley rather than a minor entrance on Piccadilly.
April 1, 2014
Rated 1 out of 5 by MONM Worst Hotel
The worst Sheraton hotel that I have stayed.
When check in, was told by the check in agent, my status is Gold ...I told her it is Platinum and she said the system record is Gold.
Was not provided any upgrade but given a room which is at the end of the from the elevator plus the room without a view.
Was told all room type are full but when I check the internet there are room available or suite.
No newspaper was provided as was never asked if I would like to have newspaper.
Only one bottle of water provided.
July 7, 2013
Rated 3 out of 5 by MO12 SUMMARY
Hotel has great service! Everyone is very nice and accomodating.
But I must say, this Hotel is NOT a 3-4 star hotel.
This hotel needs MAJOR updating and remodeling! Needs new rugs! Needs new beds! Needs new furniture. Our room had smelly carpet and furniture all scratched up!
Our "heated" towel bar didn't work.
Next time we'll probably stay at the Le Meridian it's only 1 block away. Unless this hotel updates everything by the time we go back to England.
Sorry, but not up to our "standards". Only the service is.
June 13, 2013
Rated 2 out of 5 by zoroDubai need improvements in many ways
after booking executive room we reached with my wife to 3X3 m room !!!
hardly you can walk around the Bed in 1 m only ?!!
when requesting alternative, we moved to a room with no A/C working properly with high fan noise, when complaining, they told the hotel is not like your country ?? they went out of the subject, they promissed to move me to another room which never happened... at the end we had to forget it and enjoy our stay in London ..
the breakfast was poor as well ... and No food for our taste .... etc
August 27, 2012
Rated 5 out of 5 by GrandTourCouple Location, Location, Location! Service, Service, Service!
We had a fabulous 5 night stay at the Park Lane Hotel. Incredible location, wonderful and helpful staff (especially your concierge's), a fabulous room, and a beautiful historic hotel. We loved listening to your harp player in the lounge/bar area in late afternoon's. The Park Lane far exceeded our expectations. A fantastic value using our SPG points to stay 4 nights, getting the 5th night free. We will definitely return on our next visit to London. Thank you to all of the staff for a most enjoyable experience!
September 30, 2012
Rated 2 out of 5 by DavidS39 Complaints
No indication on reservation that main entrance is not on Piccadilly. o Doormaan or clear indication to reception. Various steps up which to drag bags.
First room faced airshaft.
2nd room with view over Green P,which was barely visible due to misted up double windows, with apparently no intention of addressing this.
No airflow from AC in bedroom. Temperature unacceptable most of the time. No decent bar area.
In general major renovations needed and new staff attitude needed to justify a prestige hotel rating.
July 2, 2012
Rated 1 out of 5 by AStark Worst Business Hotel In London
I stayed two nights in February, 21&22nd. On arriving at hotel, concierge would not help with bags, just stood looking on..... They gave us a upgraded room, bathroom was in shocking condition, considering price paid. My colleague had to request change of room as his room stank (not of cigarette smoke, just stank) - Sheraton would not let him check out of the hotel, without paying for the following two nights (they were staying until the Sunday) The breakfast we had on the Friday morning tasted like it was cooked on Monday. The service in the Bar, took on average 20min to order a beer, even though there were not many people in the bar. I travel internationally approximately 120 days per year for the past 15 years and I have never felt the need to write a review on a hotel before.
April 10, 2013
Rated 1 out of 5 by pbiage Old and dusty
I was planning a romantic 2 days in London, I was extremely disappointed by the hotel standard. Way below any Starwood I have stayed before and I cannot believe it is considered category 5. The hotel is ageing badly, not in a charming way. The rooms are very old, with an horrible carpet. Very Smelly. Old furniture, old bathroom. The room smelled of smoke despite being a no smoking room. Some cheap motels have better furniture and atmosphere then this hotel. Very disappointed.
February 19, 2014
Rated 4 out of 5 by Marc71 Great London Hotel
The hotel is in a great location and has nice services and rooms. It is clean, some of the rooms are large, especially for London standards. The food is quite good and the staff is really great. The showers are small but I believe that is standard for London. I recommend this hotel.
April 23, 2014
Rated 4 out of 5 by Stanio Staff
Staff very friendly and accommodating
May 7, 2014
Rated 4 out of 5 by Vtech Great Location for Exploring London
We spent 3 nights at this hotel and this is my 5th stay at this property in recent times. The best thing is the location, 2 minutes walk from the underground where you have access to 3 main lines. So basically you can go to a lot of places without having to change the train, airport included. It's only 5 minutes walk to Bond Street, the luxury shopping areas.
The room is comfortable but it starts to look dated. We haven't interact much with the staff but whatever we asked them, it got sorted out.
May 20, 2012
Rated 3 out of 5 by Daniel007 Poor room
Overall the hotel is in a great location and the areas open to guests and the public are very well presented.
We were so so disappointed with our room, 219, we have stayed in better 3 star rooms!
It was in need of decoration, marks on the wall, scuffed skirting boards, the shower and shower curtain were a joke and we had to use a shoe to keep the bathroom door closed!! Not what we expected and it did put a dampened on our special weekend.
Overall we were disappointed and felt let down by Sheraton.
April 10, 2013
Rated 3 out of 5 by ZZ2013 Old hotel, average facilities and poor value for money
Corridors, doors, rooms, gym, quite aged.
Mattress too soft.
Breakfast needs serious improvement. No fresh juice. Bacon hard and overcooked. Sausages, average. Scarce egg in the scrambled.
Rates too high for overall package provided
Left a message in the butler's phone to get an ironing machine and did not receive any response.
Reception and Breakfast staff were superbly helpful and extremely nice and friendly.
Bar and halls give a grand and promising first impression.
September 26, 2013
Rated 5 out of 5 by ptuna Best location for the money
As others have pointed out, this hotel is superbly situated. Most locations in the West End are easily reached by foot and the Tube is only a block away. Prices are a bargain compared to every other hotel in the area. The rooms are very comfortable and clean though some of the furnishings were a bit worn. Room service was timely and the food excellent. The hotel restaurants offered food and service that exceeded expectations. I've stayed here more than once and have always been glad that I did.
November 17, 2012
Rated 4 out of 5 by Collins4 Great Location
The location is perfect for all the London attractions. If you can't walk to it, the Tube is 5 minutes away. The Tube from Heathrow to Park Lane is very convenient.
The hotel is charming and clean. The beds were very comfortable. The two rooms we had were quite large - which was a nice surprise after hearing about how small London hotel rooms can be. The staff was very friendly and helpful as we needed help locating an item left on the airplane.
Next time in London, we'll definitely return.
March 28, 2012
Rated 5 out of 5 by DaveSid Nice Hotel in a Great Location
We just got back from a stay exploring London and the Park Lane was a great place to stay for this. It is centrally located to many of the main attractions and we walked to many of them. The Tube is nearby and there were many cafes to choose from nearby.
The staff were friendly and helpful and the room was clean and comfortable. While we did not spend a lot of time in the room or at the property, we were able to drop by throughout the day when we needed to because of its central location.
October 10, 2013
Rated 1 out of 5 by UrsZH Needs significant improvements!
This is one of the poorest Starwood properties I have ever stayed in:
- Needs renovations/ Equipment is outdated
- AC was a mobile station with a pipe through my window
- Very clairaudient: Poor, old windows, I woke up several times through the night from doors being shut on the floor from my neighbour’s cough
- No Platinum Preferred Guest Recognition (I am even SPG 75): No Card from the hotel manager, no fruits, no upgrade – nothing
- At check-out they even didn’t asked how I liked my stay
August 9, 2013
Rated 4 out of 5 by AnnaJ Good hotel for business travellers
Travel purpose - Business (frequent traveller, staying mostly at Sheratons)
Check-in - smooth
Location - excellent!
Staff - friendly & on the ball
Room - I was in a Classic which for London standards was rather large, with a huge, comfy bed - just what you need after a day of meetings
Room facilities - I had all I needed though some work on the bathroom would be reccommended - tiles were all new and bathroom clean but the bathtub was from another decade with peeling bottom which made it look unclean
Internet (WiFi) - strong signal, no interruptions
Bar/restaurant - great atmosphere and decor - high ceilings, low furniture, dimmed lights, good food
Room service - fast & good food
Overal: 4 out of 5 due to lack of wow factor, work needed in the bathrooms as well as a few little details in the room
November 24, 2012
Rated 4 out of 5 by mtkc12 A Wonderful Stay
This is a belated review, but I wanted to provide comments regarding my family's stay at the Park Lane during the Olympics--8/3-8/13.
In short, my family and I had a wonderful stay. I had read mixed reviews regarding this property, and was a bit concerned prior to our trip--which proved to be unfounded. If you want a sterile/cookie-cutter 4 star hotel, this isn't a property for you. The Park Lane is a quirky, old, wonderful hotel--full of history, charm, a terrific staff, and lots of nooks and crannies. The halls curve, and the rooms come in many different shapes/sizes. Oh, and one other thing--the location can't be beat. If you want a standard hotel, that when you're inside, you can't tell if you're in Omaha or Shanghai--stay away. If you want to feel like you're truly in London--welcome home.
September 22, 2012
Rated 1 out of 5 by Jadedagain Rude reception
Our room wasn't ready--though we were there well after 3:00PM, and the young man at reception simply told us to go away and come back in an hour. After a long day, this is just unacceptable. There was no apology or attempt to at least make us comfortable while we waited until after 5:30 for a room. I've never had that kind of rude reception before, anywhere. As someone staying there on SPG points, I found this really an amazing lack of grace.
The rest was fine, but I won't be back.
April 30, 2012