Rated 5 out of 5 by Rohn This hotel has comfortable bed and great pillows
The bed is comfortable and the pillows are the best i have had in long time. i travel 90% in my work.
April 20, 2014
Rated 4 out of 5 by Bam68 very relaxing experience......
My experience at this location was very relaxing. Staff was accommodating. Best experience was the Sweet Sleeper Bed.... ahhhhhh comfort! !! I will return.
February 12, 2013
Rated 4 out of 5 by Bostonian Convenient hotel in downtown Brooklyn
We like the location & convenience factor.
We require very little from the staff & they deliver friendly check in services. We have stayed here five times.
February 24, 2013
Rated 5 out of 5 by Sparky1110 Wonderful Hotel!!!
Fantastic property and staff. In particular, the General Manager (Marie) is an extremely friendly and helpful person who made my stay much more enjoyable.
August 23, 2012
Rated 2 out of 5 by NC0605 Hotel is okay
There are a lot of rules at this property that prevents SPG members from receiving the same benefits that are granted at other hotels in the SPG network.
July 23, 2013
Rated 4 out of 5 by LilTiger Very good location in Brooklyn
This hotel was in a very good location to access everything we wanted to do and see in Brooklyn. It was not difficult to get to Manhattan either.
September 12, 2012
Rated 4 out of 5 by Dorowine Restaurant does not match hotel quality
Our party of 5 ate dinner at the Grubsteak Restaurant, and although the server was very nice, and the manager solicitous, the experience was a C-. There was loud techno-rock music playing in the half empty room, which was a huge disconnect from the tablecloth, roses, silver setting (although our tablecloth had a noticeable red wine stain from a previous occupant.) We asked the manager twice if he could turn down the awful music and he said he would 'see what he could do.' Huh? The music stayed the same volume throughout. The service was very very slow (15 minutes to get our drinks, 30 minutes to get our first course) even though the place was not nearly full. I think our waitress, kind but unschooled, might have been serving the whole room. The manager mostly chatted up the customers, without actually doing something constructive and helpful.
There was no check-back, even though there had been a mix up on the original order.
The total for our group of 5 was $227.00 for average food and minimal service.
The following day, we had breakfast at the IHOP nearby, and had impeccable service by a cheerful staff. We all remarked on the difference!
October 21, 2012
Rated 4 out of 5 by JK61 Nice, but cold...
Hotel HVAC worked loudly and continuously but never reached the desired temperature. This room was really cold. Otherwise, nice place.
January 16, 2014
Rated 5 out of 5 by carly22 Great staff and extremely clean
The staff was incredible from maintenance to management. I would highly reccommend to anyone...
April 8, 2014
Rated 5 out of 5 by grandfather34 pleasant stay
very convenient to downtown. Victor, staff person on desk very helpful and pleasant. Music in restaurant is however much too loud!
January 21, 2014
Rated 4 out of 5 by Topspinslice Internet Service & room size
For the price of the room, I would expect to have free internet service in the room. The room with a king size bed was a little cramped.
July 8, 2013
Rated 4 out of 5 by Tina This was a very comfortable room
I was pleasantly surprised by the comfort and cleanliness of the room and the friendly, helpful staff. Would definitely stay here again.
April 8, 2013
Rated 5 out of 5 by Bridgeguy This hotel exemplifies cleanliness
I was impressed how the carpets, bathroom facilities and even in the closets had not a speck of lint, dirt or foreign objects anywhere
August 20, 2013
Rated 4 out of 5 by june The location is very good
The only thing I found missing was a shower cap. There were plenty of soaps, razor, cotton balls, even a nail file, but no shower cap.
April 22, 2013
Rated 2 out of 5 by anhh Does not respect privacy
Had a one-night stay at this property recently. I got to the hotel at around 3:30 pm, 30 minutes after official checkin time, but my room wasn't ready and I had to wait for another 15 minutes or so. Also did not receive any room upgrade as a gold member, even when the property was far from being full.
The room itself, despite on the small side, was fine. Nothing to complain.
I left the hotel in the morning on the next day for a meeting, and kept the Do Not Disturb sign on the door when I left. At around 2pm I received an email from the hotel with my "final" bill, which was odd because I haven't checked out yet (was guaranteed a 4pm checkout as SPG gold). When I returned to my room at 3, there were obvious signs that someone had entered my room (e.g. closet door opened, etc.) even when I had the Do Not Disturb sign on the door. The housekeeping staff again barged into my room without knocking on my door at around 3:40 pm (fortunately, that was five minutes after I walked out of the shower). I assume this has to do with me being registered as already checked out in the system.
I take this as a serious disrespect of guest privacy, and would not consider returning unless improvements were made.
April 8, 2014
Rated 4 out of 5 by Audrey02 Friendly staff
The folks at the front desk and on the second floor always greet me with a smile and most often my name! Love that!
February 18, 2014
Rated 5 out of 5 by Lauramacc Great for business
Sheraton Brooklyn is great for business travelers because the staff goes the extra mile to make you feel comfortable and happy.
June 28, 2013
Rated 4 out of 5 by sgdg unique location
Unique location - helpful staff -
May 4, 2014
Rated 5 out of 5 by JayDee28 Great Hotel
1st time back home in NY and I decided to come up for my birthday weekend.
Everything about the hotel met my expectations.
March 4, 2013
Rated 4 out of 5 by NYvisitor Great place to stay in Brooklyn
This hotel has everything you could want while staying in Brooklyn. Great location & very nice rooms, staff, & facilities.
April 23, 2013
Rated 3 out of 5 by TandJ dinning room
What a nice suprise for tired tourists that the hotel food was at a very nice level of preperation and menu was varied!
October 26, 2012
Rated 4 out of 5 Great location and great food...
We stay here every time we come to NYC...great location, staff always really friendly and helpful and delicious food...
May 18, 2013
Rated 5 out of 5 by jpjpjp well taken care of..............
Edgar Bravo and Denise Luna were excellent hosts, jp
April 22, 2014
Rated 3 out of 5 by henry55 Hotel is noisy.
bring ear plugs....the door self closing mechanisms slam every door so hard and loud,it may as well be in your room.
November 8, 2012
Rated 5 out of 5 by mommy1 Hotel stay
The hotel was clean and staff very friendly.
Always have a great hotel experience at this sheraton.
February 24, 2014
Rated 5 out of 5 by Chloe14 A wonderful staff
The staff was so helpful and everyone had pleasant dispositions. I would definitely recommend this hotel to others.
March 18, 2013
Rated 4 out of 5 by nycblackscorpio Downtown Brooklyn
This hotel is for you if you're looking for a great, ultra clean place without a ton of over-the-top amenities
July 30, 2013
Rated 4 out of 5 by NEric No refrigerator
Room is small but generally good. There is no refrigator for my room type, that's really a surprise for me!
June 23, 2013
Rated 5 out of 5 by PushingDaisies1 Great staff, clean and comfortable.
Extremely well managed hotel. Staff is friendly and capirinjas are delicious. Kudos to the manager Marie.
February 7, 2013
Rated 5 out of 5 by Lauramacc Accommodating and Attentive
The staff at this hotel is really great. They have a perfect balance of attentive service and privacy.
July 19, 2013