Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Havaí
  • 96815
  • Estados Unidos
  • Mapa

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Rated 4 out of 5 by 830 reviewers.
Rated 4 out of 5 by Hotel right by the beach First impression wasn't the best as our bathroom really reeked. They changed the shower curtain and cleaned the bathroom and the smell was GONE. woot! But front entrance had a stained tile which was not appealing to the eye. Even my kids complained. Did not like the staff manning the front of Rum Fires. All I wanted were two NON-alcoholic drinks. But I was with my 3 y.o. and they refused to help me get the drink. Told me to leave my daughter in the room. Yet, it's the law states that we cannot leave a child unattended. So... I was left with NO DRINK! December 29, 2013
Rated 3 out of 5 by Great pool and club lounge view. All the rest can be improved Let's start with the good - 1-) Infinity pool in the hotel is unbeatable. It does have one of the best pools in Waikiki area. It is very gorgeous and luxurious. One could melt its senses there. 2-) Club lounge has also one of the most breath-taking views. It is classy, spacious and have good food. It was probably one of the best club lounges I've ever been in the SPG Chain. Now, let's go to the not-so-good 1-) SPG Status. I did not feel that I was treated different having a SPG Platinum Status. Besides for the separate line when checking-in, nothing else made me feel I was truly different. Theoretically the grey bracelet would have given us something different at the pool, but, folks there couldn't point out the difference. The 'complimentary' drink was also limited to just a few options. 2-) The hotel room. I've got an upgrade because I've requested one for my honeymoon. While the room was truly spacious, it was not well decorated. Even though it was already considered the newly renovated one, it felt like a room from the 60s and an empty one. If I had known about the room, I would not have gotten an upgrade in the first place. Or, stayed a this hotel. October 22, 2013
Rated 1 out of 5 by Sheraton Waikiki Unsatisfactory! I had to contact the front desk manager about the room cleanliness and that my rooms toilet ran all night... May 2, 2013
Rated 1 out of 5 by 35th Anniversary Trip to Waikiki Unconcerned about satisfaction of guests. April 30, 2013
Rated 5 out of 5 by Great Hotel highly recomended Great stuff and best location in town. Great for kids as they have a best swimming pool and beach. April 16, 2014
Rated 5 out of 5 by Great Waikiki Hotel This is a great hotel with excellent facilities and unparalleled location, and outstanding service. The SPG Lounge on the 30th floor is the best that I've seen. April 14, 2014
Rated 4 out of 5 by STILL a GREAT choice when stayin in Honolulu... The Sheraton Waikiki is STILL my favorite choice when staying in Honolulu. It's a great value for the location and awesome views.from its rooms. I particularly like the "Adult" Infinity Pool. It allows for a little respite from the noise and activity of the family pool. (NOT to mention the amazing views from the poolside chairs and cabanas!). This hotel DOES have quite a bit of "conference business"...and the hotel may be full...yet you still feel like there's plenty of space. Great shopping and the RUMFIRE Bar/Lounge is a special treat at sunset! July 30, 2013
Rated 5 out of 5 by EXCEPTIONAL! Our stay was exceptional! The ocean view rooms are spectacular, you over see theLegendary Waikiki Beach with its coral blue waters and white sand. The hotel has an AMAZING Club Lounge with a variety of selections to choose from. You can sit and enjoy a complimentary glass of wine (or two) and view the gorgeous sunset. The infinity pool is one of my favorite things to do at the hotel it’s relaxing and just so peaceful and beautiful. The team is on it! they did not miss a beat. Our experience was definitely very memorable and I can’t wait to get back! September 18, 2012
Rated 5 out of 5 by Best Vacation Ever The Sheraton Waikiki Hotel experience was off the chain. Everything was wonderful from check in to valet parking to the lounge experience to filling our gift bag with goodies and the upgraded suite room was breathless. I would do this again. April 10, 2014
Rated 3 out of 5 by needs better lighting we spent 2/7-10 2013 in the sheraton waikiki in Honolulu. we were upgraded to a suite atha had lots of counter and cabinet space but nothing in them. there was no couteousy bar/mini bar even. the bulbs in the lamps next to bed were to low wattage to read and i am 60. the shower was nice and strong but i was afraid the diverter was going to fall off. the curtains went the wrong direction when opeing the door to the patio. the included breakfast was good, plentiful and nicely staffed as the dirty plates were cleared if you went for more. coffee good. February 11, 2013
Rated 4 out of 5 by One of the better Hotels in Waikiki The best feature is the infinity pool (when it's not too crowded), very relaxing and adults only makes it the best in town. The lounge on the 30th floor is amazing, ( if you are one of the lucky few to see it). The staff is very friendly and accommodating, they made our stay a pleasure. Our room was a bit dated and the bathroom to small, we could not hear the ocean at night, only traffic noises. The restaurants and Bars were way over priced so we didn't use them much, when we did we wished we hadn't. Overall still the best place to stay in Oahu. September 11, 2013
Rated 5 out of 5 by Hawaii Getaway First time we stayed here and it was great. We were able to a get a partial ocean view from the balcony as an upgrade, the infinity pool was fantastic, the grounds and surrounding what you would expect for a 5 star hotel. We stayed with cash & points and thought the place was great. Hope to return. April 5, 2014
Rated 5 out of 5 by Great Service This hotel is always so consistent. My family feels at home and all the Sheraton Employees remember us. April 14, 2014
Rated 3 out of 5 by sorry Staying at a Sheraton hotel used to be a special part of my travel. I felt that I was not treated like a guest rather a wallet. I would like to try your facility again sometime so that I can better proceed with an accurate assessment. I am not asking for any reductions in accomidations. My check in and check out were terrific. My room care was almost non-existent, pool side service needs improvement, the movies I ordered did not come through clearly they were digitized however when explaining to the desk my challenge they did not want to hear about it or give me compensation. Dirty plastic was not removed from the room daily, the toilet was not cleaned. I do not want to list it all I just hope that we can try it again someday. William Pinol January 14, 2013
Rated 4 out of 5 by housekeeping needs help Room was basic, furnishings sparse, but overall in good condition. There were stains on my white duvet obviously old and had been washed but still kind of disgusting. Called housekeeping to replace which they promptly did. Also asked for 2 bathrobes, one of them arrived sealed in plastic with a big black hair strung across the front. Yuck again! Bath did not have soap for the shower. Housekeeping just needs to open their eyes before leaving the room. The television signal cut out the morning I was checkin out, maintenance said they had to come in to fix, I told them to forget it, didn't really want maintenance in my room at 7am. Just too much interruption for things that should have been handled before check in. Overall, nice hotel and employees November 7, 2013
Rated 4 out of 5 by Great hotel on Waikiki Good location, decent rooms (nothing fancy), we were in ocean view room on 29th floor, which had amazing true full ocean view! We were in hawaii to explore, didn't really use the amenities other than the club lounge, which has complimentary continental breakfast everyday for SPG members. Again nothing fancy but not bad. The lounge has beautiful view. We tried the breakfast buffet on first floor by the pool, it was NOT worth it. The staff we encountered here are very friendly, and the valet here is very efficient, unlike other hotel valets which takes 30 minutes to get the car. All in all a great hotel for people who are on vacation and wanted to go out and explore, not spending too much time at the hotel or expecting over the top rooms/service. September 22, 2013
Rated 5 out of 5 by GREAT PLACE TO RELAX AND WIND DOWN This hotel is exceptional with respect to service in all departments. There is also a great holiday and relaxed atmosphere throughout the hotel. It is a wonderful place to have a break. April 10, 2014
Rated 4 out of 5 by Great experince The Sheraton is our preferred Waikiki hotel. It has a great location and is good value for money. But we do not like the resort fee and can see no need for it. Why should we have to pay for parking, which we do not need? April 7, 2014
Rated 5 out of 5 by Very nice hotel for vocation Nice location, nice view and nice services. I am very like it. April 13, 2014
Rated 5 out of 5 by Highly Recommend! After a disappointing night in a different hotel, we shopped around for a better hotel and finally selected the Sheraton Waikiki. It was a great choice! The service was outstanding from the minute we walked in to the minute we checked out. We had a partial ocean view, which actually gave us a wonderful view of the shoreline facing west. The service was fantastic and everyone we encountered gave us great suggestions for what to do (and not do)! We highly recommend the Sheraton Waikiki and will stay there the next time we are in Waikiki! March 3, 2013
Rated 5 out of 5 by Over Delivers & Exceeds Expectations From first arrival this property does everything in the interests of serving their guests. Christmas decor or Christmas sand art, to tropical florlal greets guests. This is one of the few resorts we have stayed at where the staff model a genuine interest in taking care of their guests. This extends from valet, to reception, to conceirge staff, room service, pool attendants, and restaurant staff. The culture of service is outstanding!! A first in class resort with the staff to match! THIS IS OUR FIRST CHOICE FOR ACCOMODATION IN OAHU!! November 2, 2012
Rated 1 out of 5 by Inconsistent Service Service was very inconsistent from my stay the week before. I stayed there for the first time while on business and had a very pleasant experience, service was great. I decided to cancel my existing reservation and switched to the Sheraton Waikiki when returning for vacation the week after with my husband (we always stay at hotel on the strip). This time none of the perks were accommodated: 1) no lei at check in, 2) room upgrade was to a large, dirty, smelly, unrenovated room with 3 double beds for just 2 people, 3) no customized program with my name on it, 4) no one time access to the club room (I had to ask for it), 5) no late check out (I asked again the morning of my departure and was given a temporary room to stay in until 4:00). The view from the room was not direct ocean front but satisfactory compared to everything else. After my experience the week prior (all of the above in a large renovated, clean room with decent view), I talked up the great service and convinced my husband to change the reservation, of which I looked foolish since we were treated like second class citizens even as a gold member. I used points for this stay vs paying for the room week prior so perhaps this is the reason I didn't get great service? Very unusual since I always stay at the nicer Starwood Hotels and often using points, which has always been a great experience everywhere else. I understand this is the busiest Sheraton and always sold out but that was the case during my business stay as well when experiencing great service. Very disapointing - I won't return to this location again and am now skeptical of Sheraton Hotels. February 7, 2013
Rated 4 out of 5 by This hotel is in a great location We were very impressed with everything. The location was great from the beach to shopping everything was near by. The staff made sure that all are needs were met. Will be returning soon Thanks Again April 6, 2014
Rated 1 out of 5 by Too big, too impersonal, poor recognition this is an oversized hotel that is so impersonal and very focussed on serving the tour groups from Japan and Korea as well as large convention groups. The lounge makes most second rate cafeterias look professional, the range of food and its unhealthy nature is appalling. The cleaner left their dirty cleaning toothbrush, They closed the main feature pool one day at 3pm - actually 2.30pm as that's when the staff needed to start closedown to meet 3pm - this was to cater a large convention. The guest services desk is is slow due to excess demand and friendly service levels are low. As for platinum recognition, no personally signed welcome letter, or special welcome plate - only time this has ever NOT happened. Not the place for welcoming personal, relaxing stay ... November 30, 2013
Rated 1 out of 5 by Dissapointed When we arrived we were given a room which was far from clean the bathroom still had hairs on the toilet seat the bathtub floor had dirty footprints and the bedsheet cover had cofee stains. we complained and were shown a second room which was only slightly better, we only found hairs on the bedsheets this time. Frustated and annoyed we asked the for the manager to see this for himself who then offered the room to be cleaned thouroughly again. No one should have to call the duty manager especially in a Sheraton to get a clean room. January 6, 2013
Rated 5 out of 5 by Nice hotel that was Plat-Friendly We have found the Sheraton Waikiki to be "Plat Friendly" and has what we consider to be the best Club Lounge in the United States. Club Lounge had great views and food was good in evenings. Recommend the breakfast buffet for the mornings. My Platinum status was recognized throughout the hotel and was appreciated by the hotel staff. Lobby area is busy and the main pools can be busy with families, but from our perspective an OK tradeoff for the Plat benefits, the service, the Club Lounge, and the views from the ocean front rooms. November 11, 2012
Rated 4 out of 5 by Excellent. The hotel location is perfect. The infinity pool was the best ever. Of course, being in Hawaii, there is not much to complain about. However, the absolutely best feature of this hotel is its staff. The staff was always helpful, pleasant, and polite. They went out of their way to accommodate anything that I needed. The only awkward aspect of the hotel is the lack of dresser drawers. Although I understand the lack thereof makes the room appear larger, the room did have an "ottoman" that could have had drawers underneath for use. July 1, 2013
Rated 5 out of 5 by beds need soft pillowtop We notice that a lot of other hotels we stay at make it more comfortable for beds-my wife and I both got sore backs-too firm-and we don't have back issues nor overweight-minor thing-just a reco for future. Also 1 sand castle would be sufficient-we prefer the traditional xmas trees-and I know in SF the Chinese and Japanese are some of the biggest Xmas decorators. We always enjoyed the entertainment in the lobby and at pool-traditional Hawaiian. We really enjoyed our stay-thanks!-just positive recommendations January 6, 2014
Rated 5 out of 5 by Lovely hotel One of my favorite things about this hotel is the view and the comfortable beds. I also like the fact that everything is there at your finger tips, such as shopping, restaurants etc. It's a perfect place to stay if traveling alone as a woman and wanting a safe get-a-way. March 30, 2014
Rated 4 out of 5 by Infinity Pool and more! We enjoyed our time floating in the infinity pool- the best view and place to relax at the hotel. I would like to give recognition to the sous chef (unfortunately, I can't recall his name). We went on a fishing trip and caught a nice mahi mahi. Guy at the concierge desk was helpful at contacting the restaurant managers and between them and my husband they coordinated bringing the fish to the restaurant. The sous chef came to our table (at the Rum Fire) and talked with us about how we would like it prepared. He was very gracious and created a wonderful family style meal for us. The mahi was the best we have ever had but the experience was personal and memorable. We had my mom and grandmother with us (she is 83) and she said it was the best night of the vacation. September 30, 2012
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