Rated 4 out of 5 by Dragon51 Location and accessibility
Great access to beach and close to town using hotel shuttle bus. Wheelchair access excellent. Staff attention and friendliness wonderful.
April 27, 2014
Rated 3 out of 5 by Hogan5 Not as nice as expected, but a reasonable place to stay.
The location was great, not far from the airport and easy access by hotel shuttle or taxi to main attractions. Smathers beach was just a very short walk and is one of the nicer beaches in the area, though none of the beaches we found on Key West were great, lots of seaweed washing up.
The staff were mostly friendly and courteous but language was often a small barrier as most of the staff were apparently not native English speakers or had strong accents.
The room was spacious and clean, not great on the soundproofing as we could hear frequent noises from neighboring rooms and airplanes overhead, but airplanes were not a problem at night.
Our biggest surprise of the stay was cost of meals. Key West is not an easy place to feed a family on a tight budget, even fast food and grocery stores were expensive. Also the area does not cater to families with young children. Many shops and other sights to steer young eyes away from and avoid Duval street after dark with young ones. Wish we would have known more before choosing this as a destination for our family vacation. Great place for couples and singles.
January 28, 2014
Rated 5 out of 5 by melanie52 the suite gives me everything i need
love the suite, coffee in the morning and refrigerator for leftovers and pop, huge bathroom with lots of places to put all your stuff, microwave to heat up leftovers. wonderful bed and linens.
October 5, 2012
Rated 5 out of 5 by Jzarra Great Hotel
The room was great except I had to defrost the freezer so the fridge would get cold. You need to get house keeping to pay attantion to the detale. I would stay again it was friendly and clean
September 10, 2013
Rated 5 out of 5 by deej A great stay in Key West
Hotel is just beautiful and well located. The concierge was so helpful to my son and his wife in planning excursions. Add to that, Key West is a fun place to be. So enjoyable a stay. Thanks.
April 20, 2013
Rated 5 out of 5 by Williams01 Our stay in Key West
This hotel, the staff and the services were great. Loved all our shuttle drivers, they were so nice. We will stay at this hotel again. Thak you for making our wedding and honeymoon special!
November 6, 2012
Rated 5 out of 5 by natebkeywest Stay away from room 333
Had a good stay for Fantasy Fest,but I had some problems with the room. The shower doesn't drain,microwave does not work and the balcony is surrounted by exaust fans from the restaurant.
November 6, 2012
Rated 5 out of 5 by ABCandK Dirty Carpet
My kids were crawling on the carpet, and their hands and feet turned black after a few minutes. After that, I had to put sheets on the carpet, so they wouldn't touch the carpet again.
December 5, 2012
Rated 5 out of 5 by coprstar Fantastic!
Great hotel that's in a great location seaside and pet friendley. Clean rooms and a supurb shuttle service to a hard to park your car area of Key West. Definitely a must go to hotel.
February 21, 2013
Rated 5 out of 5 by BigBob1 Great staff and location
This is our fifth visit in three years. The people who work here are very helpful, the motel is always clean, food is good and the provided transportation is excellent. Thank you!
June 16, 2013
Rated 4 out of 5 by Davo426 Nice clean hotel
The only flaw that I could find with this hotel is that the doors on all rooms closed with a bang that woke me up on several occasions......some buffer mechanisms are in order!!!
November 6, 2012
Rated 5 out of 5 by venka excellent staff
Great hotel, very clean, friendly management and staff. Mr.Lynch was very curteous and helpful. Thank you Mr.Lynch. I strongly recommend everyone to stay at this hotel and enjoy.
December 26, 2012
Rated 5 out of 5 by becky by the seahore
Key West was a very interesting place to visit. Sheraton provides a free shuttle to "downtown" every 30 minutes. This makes it easy to see the town without the hassle of parking!
February 3, 2013
Rated 5 out of 5 by DWillie Always an Enjoyable Stay
I've stayed at this hotel approximately 30 times. I've always enjoyed my stay. Staff is great. Front Desk staff is very knowledgable abut the area, and alway wiling to assist.
September 25, 2013
Rated 5 out of 5 by JenH Hotel has great pool and shuttle service to duval street
Hotel has a great king suite with plenty of room. Also has a great pool, and shuttle service to duval street. If you miss the shuttle it's a $10-$12 cab ride, which isn't bad.
February 7, 2013
Rated 5 out of 5 by Laradicus Another Fantastic Vacation
Smather's Beach is fantastic. We love the resturant and the staff as so attentative. The rooms are perect for a family of four with eveything you'll ned for a great vacation.
June 18, 2013
Rated 3 out of 5 by lisakae hotel was nice...restaurant not worth it for it being a sheraton
the hotel met all our needs except if I stay there again I wouldnt eat at the restaurant again. My food was raw. Waiter comped my meal but definately wouldnt eat there again
November 20, 2012
Rated 5 out of 5 by MATIDELI GREAT LOCATION,FRIENDLY STAFF!!
EVRYONE WAS FRIENDLY,EVEN THE CLEANING STAFF.QUALITY ROOMS AND THE FOOD WAS PRETTY GOOD AS WELL.THIS IS OUR SECOND STAY WITH THIS HOTEL.LOOKING FORWARD TO ANOTHER GETAWAY.
October 28, 2013
Rated 3 out of 5 by DougfromAlberta OK, but basic
Few amenities, not really central, but good shuttle service to Downtown.
Housekkeping was great!
Rooms are definitely NOT soundproof and we did not sleep well any night.
November 19, 2013
Rated 4 out of 5 by worldtravelerSPG Good, not great
At the price and description, I expected two things:
1) The hotel would be directly on the beach
2) The hotel would be in close to all the real activity on the island (ie Mallory Square
Hotel is close to the beach, across busy road from their man made beach. Not horrible, just not what I had expected.
Hotel is WAY away from Mallory Square (ie not even really walk-able). So, they have a shuttle system to downtown. This again is ok, but not what you really want from a Key West experience.
Biggest negative? We (along with 6 others) could not get onto the 1:45pm shuttle back to the hotel - people get pushy when boarding and bull right past you if you aren't aggressive enough. The driver said he was calling a different driver, walked off to talk on his cell, came back and said someone would be there for us in 10 minutes. We all waited in the hot sun for the next hour until the next shuttle arrived - you better believe we were more aggressive that time. Shame. If your driver says 10 mins, it should be 10 mins.
As a Platinum member with Ambassador status, I hold the properties to a higher standard - so this one is good, just not great.
February 28, 2014
Rated 5 out of 5 by steph119 beautiful!
The room, lobby, and grounds are really gorgeous at this hotel. The staff was very accommodating, and the shuttle was convenient to take downtown. Would stay here again.
December 29, 2012
Rated 5 out of 5 by Ched Mrs
Thanks for a great vacation
May 26, 2014
Rated 4 out of 5 by Stephanie357 Nice Staff
Staff was extremely nice and helpfully. I want to thank you for taking the time to ship my sons fishing pole back to him. He was so upset he left it. Had a great time.
September 12, 2012
Rated 5 out of 5 by TD1947 this hotel exceeded my expectations
The hotel shuttle to and from old town was an excellent advantage. the staff was attentive an very helpful in answering any questions and taking care of any concerns.
September 21, 2012
Rated 5 out of 5 by LINH43 Great location and EXCELLANT shuttle to downtown
Good location and facilities Would use again on next visit to the keys
May 12, 2014
Rated 5 out of 5 by carl07 GREAT LOCATION
I would recommend this hotel to anyone who would like to soak up some sun and have fun on their vacation, The beach was just across the street. I'm ready to go back!
September 9, 2013
Rated 5 out of 5 by RoDro13 Quiet
Nice and quiet and away from the crowd. Beach is across the street. Shuttle service to downtown was excellent. "Goose" and Anita on the wait staff are excellent!
January 27, 2013
Rated 5 out of 5 by MelMel Key West
One of our favorite locations. The hotel is located off the beaten path and across from the beach. Always treat us well and the hotel is a great place to relax.
November 4, 2012
Rated 4 out of 5 by Wakingo First Key West visit
Great accommodations with easy beach access. Lots of simple ways to get to the heart of town when desired and quiet at night. Concierge staff extremely helpful!
April 5, 2013
Rated 4 out of 5 by Susie This hotel was very relaxed and had everything we needed
We thoroughly enjoyed our stay .The location was great .Time and easy access for beach ,pool downtown .We hope to be able to come back next year .Very pleased
February 13, 2013