Rated 1 out of 5 by KDM1966 Dated and inattentive
My room was very dated in décor, had an old TV and even tea and coffee had to be ordered - don't see many hotels that don't provide this in the room. In the bathroom the toilet had a wooden seat and that just seems wrong to me for a hotel. The staff were very slow and at times inattentive. I spent 15 minutes waiting for someone to come and see me and take an order. For the price I paid I expected a lot better.
May 11, 2013
Rated 1 out of 5 by GN2013 Significantly below my expectations
After a 10-hour flight, I was hoping to go to my hotel, sleep and recover energies. Unfortunately, my room was not ready, so needed to wait for more than 2 hours. Then, the room was VERY small and had an odd smell. The faucets at the bath didn't work and the shower was broken. Finally, the hotel staff didn't seem to care. I will never go back to this hotel and would never recommend it to my family and friends.
April 18, 2013
Rated 1 out of 5 by alex56 welcome in the hotel was very poor
I was immidiately feeling un-corfortable - I have been asked to paid in advance for all my stayng. Never happen before.
I have been promised to get a room upgrade as soon as was avalilable: no upgrade >no answer
I was charged of the breakfast while I was told that was for free for two of us. I had to make escalation to get it..
I was really un happy and it wasone of the few stay I am doing with my family :-(
May 20, 2013
Rated 5 out of 5 by WendyS A London Experience
Beautiful architecture from London buildings at their best.
The staff are some of the friendliest of any hotel (a feature of Sheraton Hotels around the world in my experience).
After a hard day in Bond Street we were ready for bed to watch The Voice at 7pm and ordered room service. Second to none! Beautifully served and we giggled like children and will go to bed early next time just for the same experience.
April 30, 2013
Rated 3 out of 5 by consultant1490 This hotel will benefit from its scheduled makeover in the fall
I am a platinum star woods guest - used upgrade to a suite. Although I had read the reviews about tired furnishings, I had assume that the suites would be better than they were. My suite had a vague view of the sky (very dark overall) and VERY tired furniture. Unfortunate because the location is very nice. Stuart the concierge deserves a shout out for helping. The rest of the staff not so much!
May 19, 2014
Rated 1 out of 5 by zin1009 Horrible experience
The Park Line is no longer a good place for business trips. Too noisy when events are organized downstairs as this old venue is absolutely not soundproof and that happened twice during the week I spent there.
While being a regular and what I thought was a good customer of the Sheraton Park Lane, I am not happy with the new positioning of the hotel, and will avoid going there after this terrible experience.
November 3, 2013
Rated 2 out of 5 by spg123 This hotel needs renovation
Staff was very nice and helpful and provided me with everything I asked for, although they did not ask me how my stay was (since I had a few improvement comments)
Bathrooms are very very old as well as old fashioned, paint has disappeared in some places and is bladdering in others, mirror with black spots, flush was not working
The rest of the hotel is also old ( pattern on the carpet has become invisible)
June 18, 2012
Rated 5 out of 5 by Ladylois55 Could not fault
My husband and I stayed for two nights and could not fault our visit to this hotel.
Our room was warm and cosy. We had a large marble bathroom and an view of Green Park.
All staff we encountered, were helpful and courteous. What more can you ask?
August 20, 2014
Rated 2 out of 5 by Nicolo28 to old!
staff is ok ! good location near tube and near city center but too old!! expensive and too old ! i use fortunately star points for sleep one night here but if u pay 300 £ for night it's crazy for this hotel
August 26, 2014
Rated 2 out of 5 by Robin18 Antiquated bathroom and heating/aircon
The bathroom was very tired. Fittings were ancient and clunky. Bath plug hole (?) was rusty. Using the mixer tap resulted in scalding hot or freezing cold shower. Bathroom door would not stay shut on it's own. Towel rail was on full blast and could not be turned off, making the room uncomfortably hot. The "aircon" was an old stand alone feature. Too noisy to use.
Would I pay £200+ to stay here ? No way.
December 2, 2013
Rated 5 out of 5 by chooch Heart of London
This hotel was right in the heart of London. We were able to walk to many parks, restaurants, even Buckingham Palace. The concierge was a great help in guiding us to things we needed and wanted. The view from our room was lacking, we overlooked a roof top, and faced another building. The room had kind of an old world charm about it, which was nice because it did NOT feel like a cookie cutter hotel room.
May 19, 2012
Rated 3 out of 5 by Traveler589 This hotel seems a little tired
could use some refurbishing. Room next to dumb waiter, so noisy.
Shabby that there is no in room coffee maker.
Don't advertise a room as having a fridge if it is jammed full of your sales items with no room for customer use. Very inconvenient entry with luggage when coming from the Tube. Large suitcases in revolving doors a pain. Room needed paint, curtains were rotting, carpet needed cleaning
May 3, 2014
Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
January 22, 2013
Rated 3 out of 5 by srtomas Stay in room 326, Oct 20 through 22
Room was small, and close to elevators and noisy service area-when we asked to be moved we were told they would get in touch with us next day-never heard a thing despite asking several addiitonal times. A/C switch didn't work, faucet and shower leaked and room was very tired.
We have three rooms reserved in June 2013 for a family trip, but are probably going to try smewhere else based on this visit.
October 26, 2012
Rated 1 out of 5 by James104 Disappointing
Rooms are of decent size and the staff somewhat helpful. But the hotel failed to deliver the morning newspaper I had ordered, the prices for breakfast are obscenely high, and the charges for internet use are extravagant. There are also essentially no meaningful or useful benefits for SPG members. With the exception of a couple of airport hotels I shall not be staying at Sheraton hotels in the future.
December 13, 2011
Rated 2 out of 5 by TimberBuck Location is very good, but hotel is tired and shows age. Rooms appear to be from the 60's although the bed was very good
I just came from a wonderful Sheraton in Stockholm that was new and very impressive, so my expectations were high. The staff, especially doormen, bell men and concierge were good. Air conditioning did not work in unusual London heat wave. $25 for a gin&tonic in lounge was excessive, even by London standards.
August 1, 2014
Rated 2 out of 5 by ATL787 Don't waste extra points on a Park View Executive room
I used points for a 3 night stay, and used extra points to book a Park View Executive room for the stay, instead of getting stuck with a back alley view classic room at the standard rate. We arrive a bit ealier than check-in time, the rude French receptionist tells us to come back in an hour or so and it would be ready. We come back 2 hours later and wait another 20 minutes for a room that we get switched to. Both original an new rooms were facing the back alley of the hotel. Completel opposite of what I booked and used extra points for. Completely unsatisfied with this, the rude French lady couldn't care less, and said it was an Executive room and Park View is not garuanteed. She did switch us to an apropriate park view room for the 2nd and 3rd night, but only after myuch protest. Would not recommend this property. Old, and there are plenty of other hotels closer to the action in London.
May 24, 2013
Rated 1 out of 5 by muirview park lane stay room 341
as a platinum member with 28 stays this year at starwood properties I would rate this hotel at the bottom of my list. I was upgraded to an executive room. The room though large was sparsely decorated lacked amenities ie drinking glasses etc furnishing were basic ikea type no temperature control other than opening window. I feel this hotel does not live up to the standards I expect from sheraton
November 29, 2013
Rated 4 out of 5 by Herdy Great Location/Outstanding Service
Our stay began before we arrived. While in Rome for Christmas, I sent an email to the hotel asking them to put 2 large bottles of water in our room and to make us a dinner reservation at a place close to the hotel that would not require us to change clothes, as we were going to arrive around 7pm. The Concierge responded within the hour to tell me that all was taken care of and asking if we needed anything further.
The hotel proved to be the perfect location for us. All of our needs were met and then some. The big treat at the hotel was meeting the hotel's Executive Chef. He is such a gentleman and a kind and caring professional. He has been awarded the MBE from the Queen as the result of his outstanding service to the community. This is a man and a hotel that gives back and that is very important to us.
The hotel gave us an outstanding value for our money and we highly recommend it to you.
January 5, 2012
Rated 2 out of 5 by Jeff54321 No doubt owners are happy about their profits
... At the cost of service and maintenance to customers. Every morning and evening we couldn't get anyone to answer the phone and lines were long in the lobby. Room cleaning was shoddy. Rooms are badly in need of refurbishment. Our shower leaked, bathroom floor chipped, carpets worn.
The worst was when checking out the desk person was yelling at a guest who was very politely, but clearly in a
July 3, 2012
Rated 4 out of 5 by EclecticGuy A grand and gracious hotel
The Park Lane has plenty of old-world style and comfort in a superb location. It could use a little sprucing up in places. Ask for a park view and you'll be happy. The Palm Court has been kept in pristine condition, exquisite and distinctively London. A great place for afternoon tea or late-night cocktails. The staff works hard to honor requests. If you get a good room, you'll enjoy the stay.
February 11, 2013
Rated 5 out of 5 by Austonian Excellent Choice
Thoroughly enjoyed this quaint hotel while in London. Staff was friendly and rooms were very large and nice. I especially liked the tall ceilings and the period bathroom fixtures which were a nice touch. The hotel lounge was classy and was consistent with the photos online and of what you would expect in a high-end hotel in this part of town. Excellent concierge desk. I recommend this hotel.
October 16, 2012
Rated 2 out of 5 by BeenAround What a shame
The Park Lane has an exceptional location but clear underinvestment has left it with dingy rooms (no color/decorations/minimal paintings), obsolete bathrooms and some alleged doubles that would be considered small as singles.
With reasonable investment, the location would make this very attractive London destination. Now it wouldn't be on a recommended list except at a very attractive price.
December 18, 2012
Rated 4 out of 5 by Eddier October 2013
This was our second stay at the Park Lane. The property is quite nice and we love the ambience.
I would avoid room 821 if you one of those who needs quiet at night. It is adjacent the service elevators and the mechanical noise from the elevators was quite loud sometimes.
Love the neighborhood, particularly the Mayfair area a block over from the hotel. Wonderful, small restaurants and shops.
October 14, 2013
Rated 5 out of 5 by klt40 Excellent Platinum recognition/benefits
Excellent Platinum recognition with upgrade to 2-room suite! Full buffet breakfast for our family of 3 included. When our room wasn't ready, due to the previous person having a late checkout, we were given a temporary room to take a nap since we just came off a long flight from the states. Hospitality was very appreciated!
July 19, 2014
Rated 4 out of 5 by RceNag Fine room, great location,
Would definitely return. Nice room, convenient location, beautiful lobby/bar/lounge.
Stayed. 5nights. Did have to cal room service the first night to get te service for the next morning. Then 4 of the next mornings had to follow up to get the tea service refreshed.
Didn't really detract from the overall experience, but was a. It disppointing that they didn't handle this detail.
April 29, 2014
Rated 4 out of 5 by Rose14 This hotel is fine
overall hotel is beautiful - had trouble with the internet connection and called to voice - they just mentioned it should be fine; had no air - they had repair come up both during entire stay room was very hot and uncomfortable. No recognition at all of being SPG. I love this hotel and would stay again. i have stayed before with no issues
July 7, 2014
Rated 1 out of 5 by Kemel Horrible room
Room 336 - small, noisy from the air condition - cannot have a good night sleep. I am a platinum SPG member 0 upgrade - I think I got the worst room at the hotel. Poor bell service. In short - never again despite the fact that I have stayed in this hotel for year!! and never got such a bad experience, but once is sufficient
July 16, 2014
Rated 3 out of 5 by JayD Nice location, but...
Nice old hotel, great location. If it's hot in London you won't be comfortable in the rooms - air conditioning is poor and to get fresh air from the window means a lot of street noise. I always want to come back to this hotel, but the last two times the service has been hit or miss. Nice people, just don't seem to coordinate well on requests. Price is typically best for SPG in London.
June 28, 2012
Rated 3 out of 5 by Hemi50 This hotel needs upgrades
I was greeted with a non welcome, welcome. Our rooms were not ready, told one hour, when we returned one was ready the other took another hour. I was told they would call me when it was ready but they didn't.
One elevator worked but the othere didn't. The one that did tried to close the doors on me.
The floors in the halls and rooms squeaked so lould I thourght I woould wake everyone.
October 13, 2012