Rated 4 out of 5 by june2007 Great place - wonderful location
You can't find a better location than the Park Lane. It's centrally located and very near to the Green Park tube station, which provides easy access to most London destinations. While not a new property, this hotel has plenty of history and comfot as well. Expect great service, comfortable rooms and only a 5 minute walk to Buckingham Palace!
November 10, 2011
Rated 3 out of 5 by globetrotting needs a makeover
the hotel would have been grand in its day, but is looking tired, Very odd when arriving with cases and having to walk through the room where people are paying good money to have afternoon tea...no platinum recognition whatsoever (rooms and suites were all available that night) Ate in the Italian restaurant which was average hotel food.
May 21, 2014
Rated 2 out of 5 by DisappointedLHR Dissapointment - Face Lift Needed
Location is the best feature of the hotel.
The public areas of the hotel looked nice , however the room needed to be revamped badly. I was upgraded to a suite and was dissapointed. The room had a mish mash of furiniture and decor. It needed painting at a minimum.The toilet ran all night.
A very ordinary breakfast was not value for money.
May 29, 2012
Rated 4 out of 5 by StephenMB Decent stay between Xmas and New Year
Only odd thing was 11 pm room service delivered a request for Smoked Salmon and Cream Cheese sandwich as Smoked Salmon on melted cheese toast three decker. Tasted OK and too late to change so I ate it!
Also request for checkout extension to 2pm was only able to be given to 1:30pm. Again, not worth arguing about but seemed a little mean.
January 1, 2012
Rated 3 out of 5 by Luci2792 Hotel has Pros AND some Cons...
We stayed with you during our last visit to London. but had some apprehension because the reviews were not wonderful. First, the location of the hotel is perfect. Green Park right across the way and the tube close by. Re: Room, spacious but dismal. We had expected to have a room with tea/coffee service, but did not. I found a card offering that service under a chair in the room on the second to the last day of our visit. Housekeeping was not thorough or the card would have been on the dresser where guests would easily see it. We are coming to the Park Lane once again on Friday, May 31 - Wed., June 5 (next week). We hope this time to find a more welcoming front desk staff, smiles at the very least would be nice. Re: Room, we have a reservation for
Classic non-smoking room. Can it please be cheerier, brighter and not near the lift? We both love London and look forward to our visits. The Park Lane is such a perfect location. Just do your best, please.
May 23, 2013
Rated 2 out of 5 by TimberBuck Location is very good, but hotel is tired and shows age. Rooms appear to be from the 60's although the bed was very good
I just came from a wonderful Sheraton in Stockholm that was new and very impressive, so my expectations were high. The staff, especially doormen, bell men and concierge were good. Air conditioning did not work in unusual London heat wave. $25 for a gin&tonic in lounge was excessive, even by London standards.
August 1, 2014
Rated 1 out of 5 by Sack Great Location, lousy hotel room
Platinum Member. Totally surprised and disappointed. Got a 1st Floor room with a View of a chimney. Under-powered portable AC didn't work in the room. When it did work, water from unit would stop itself after 2 hours and would require engineers to lift the unit to drain it. The first time I called the Front Desk, the guy was like "the engineer will be there at some point " and hung up on me. I called him again after an hour and asked to be moved to another room. He said "Unfortunately No" and hung up on me. Old furniture (dresser drawer didn't work) and stained carpet. Limited # of outlets. Closet hangers needed to be put at an angle to get them into the Rod. Internet was spotty. Barely a full body shower in the tub. Segmented Shower curtain rod wouldn't allow curtain to fully close. Shower fixture produced skin melting hot water temperature at high pressure or warm with low pressure. Overall, pretty good front desk. Concierge, maid, and bell were great. Terrific location. As stated above, the room was not consistent with the overall excellent SPG experience abroad.
September 21, 2014
Rated 3 out of 5 by DoctorC No real recognition
No recognition was given of platinum status other than 1 breakfast. I had two rooms (as allowed) but was not granted upgrades or standard privileges for both rooms. Desk staff was just plain rude about it. Add to that lifts that were BOTH down - with no help from staff - and I just can't recommend it as a worthy high-end facility.
September 25, 2012
Rated 2 out of 5 by PP71 SPG recognition
Maybe it is my mistake but I was surprised to hear that I couldnt earn points because the room has booked through an internet travel agent. Actually this is the first time I heard of this. At Sheraton Park Tower, this has never been an issue. I dont understand this policy actually. Are you penalizing internet and travel agencies?
April 10, 2013
Rated 4 out of 5 by JLCC Great Location + Sheraton Quality
Stayed often here in 08 and 09 and had read some recent reviews that the rooms were old, small etc. I had a great king sized bed with a good size closet, bathroom etc.
Bar is excellent as the gym has modern equipment and is open 24/7.
Price was great and would stay here again if I can get the excellent prepaid rate I now got
November 10, 2012
Rated 3 out of 5 by HvdP67 unfriendly staff
The reception staff was very unfriendly. In the bar / lounge it took 5 minutes before they cleaned the table in front of us with dirty plates and dishes from previous customer. I m sure that the staff noticed we were sitting there, but instead of cleaning they did some other tasks not related to servicing us or other clients.
April 3, 2013
Rated 4 out of 5 by Ken38 Problem
We got our room at 5 PM, brought our luggage up and went out. It was hot outside so we turned the air conditioner on. When we returned around 11 PM, the room was very warm, warmer inside than outside
I feel that I am due some points for this, as we had to leave the windows open all night
July 24, 2014
Rated 4 out of 5 by Hope1958 Amazing location.....
You simply cannot beat this hotel for location, a must for anyone wishing to visit Buckingham Palace which is just minutes away. Friendly courteous staff and on site Italian Restaurant very good. Afternoon Tea in the Palm Court Restaurant was outstanding, along with resident harpist made the afternoon complete.
June 25, 2014
Rated 3 out of 5 by Stephen26 The staff service is lousy
I have problem sending email and requested for assistance via guest service. The staff told me that the IT cannot speak to guests and cannot touch guests computer. I told the staff that someone should help me so that i can send my email. She told me that she will get someone to attend to me but nobody call or came to help.
November 21, 2012
Rated 3 out of 5 by Darien28 Facilities of this hotel needs improvements
There are 2 elevators in the hotel, but apparently one of them has been out of order for a long time such that a metal plaque is permanently displayed by the elevator. This caused a lot of delay to the guests getting to their rooms. This is definitely not a SPG quality hotel.
August 18, 2014
Rated 3 out of 5 by engprof Shabby but great location
The Park Lane is in a wonderful spot in the city-- right opposite Green Park, etc, and the rooms, especially the suites, are of good size, BUT the furniture is shabby and needs replacement, as do the lamps, etc. The staff was not super friendly or helpful, though did provide information on request. My bill was inaccurate.
July 13, 2012
Rated 3 out of 5 by Steven3837 Not up to Sheraton Standards
Worst and most expensive Sheraton I've ever stayed in. My room was clean but very small for a "suite". Internet access for $67/day. You've got to be kidding. 1 Restaurant, meager meals and poor value for the price. Sheraton Club is a joke. They definitely need to step back and look carefully at their hotel and benefits.
August 13, 2012
Rated 4 out of 5 by GSL1 Upgraded room
I paid for the upgraded room to get the walk in shower. I was a bit disappointed. My room last year was at least 1/2 again as big and there was lots of counter space in the bathroom. This room has almost no counter space which is an issue for two ladies traveling together.
Location excellent and the staff very helpful!
June 28, 2013
Rated 3 out of 5 by JPH2013 Prestigious, but average
The hotel is in a prestigious location, with nice views over Green Park and gorgeous buildings. However, the rooms are average, elevators are slow and sparse and the maid managed to take away all paper toilets during my stay. I was staying in the executive section that is noisy due to a banging door and pipe noises.
November 30, 2013
Rated 1 out of 5 by TariqM The most dissapointing Sheraton I've stayed in
The hotel has some beautiful classic Edwardian features which I fully understand and appreciate the need to preserve. However the hotel was tired, run down and in desperate need of a tasteful renovation, I've stayed in many old hotels that have been beautifully and tastefully restored but this one was just decrepit
December 4, 2013
Rated 5 out of 5 by chakra the hotel for 2012
it is equally important that we stay in a good place when you want to feel great London 2012 festivities . we were there in july 2nd week and this hotel gave us what all we wanted in a " great home " for london 2012 celebration participation . I greatly liked the martini at the bar...truly English ( Bond) martiini.
July 21, 2012
Rated 4 out of 5 by blahblahblah123 April Visit
The hotel has a great location and on avaregare the room sizes are good. The air conditioning needs improvement as it does not work and th rooms can be stuffy.
As I platinum member I do not find I get any extra eprks as I wait long for my room to be ready and my complimentary water is only replensihed if I ask.
April 7, 2014
Rated 2 out of 5 by GMasterGeneral Old school
It's a classic London hotel but some aspects seems 10 years behind the competition. The first is a common curse: only one mains power plug available in the whole room, and that was hidden behind a table.
The second is WiFi. In 2013, a business traveller expects this to be free. Paying $20 is no longer acceptable.
March 18, 2013
Rated 2 out of 5 by LisaSW69 Nees Updating
Im sure this hotel was amazing in its hey day but it needs a refurb of which I believe is taking place from Sept 2014. Im sure it will be back to its amazingness once done. Still a nice hotel and we were treated extremely well.
September 8, 2014
Rated 3 out of 5 by Kmac Tired but clean and handy
Room in great need of updating, but very clean....as a platinum member, received an upgrade, but room abutted the elevator. Thus constant noise..kept fan on in the room to cancel elevator noise...room very hot with cooling system not working....taxis always available...good location, just needs a major overhaul
November 29, 2013
Rated 1 out of 5 by Ryan21 Great location, terrible everything else
Old building, ancient rooms, dark and gloomy, the ancient elevators make loud noises all night so if you are lucky enough to be next to one then dont plan on sleeping. The staff is not that helpful and do not know how to treat Platinum SPG members. This place is awful and not worthy of being called a Sheraton.
March 26, 2013
Rated 2 out of 5 by lrt1 An old hotel
I picked this hotel because their staff said the rooms were air conditioned. However, upon arrival and checking in, I discovered that the air conditioning system is antiquated and lacks capacity to properly condition the rooms. The public spaces are not air conditioned at all. The hotel badly needs renovation.
July 19, 2013
Rated 2 out of 5 by mrkvrd Refurbish now..!
The classic hotel could and should have a decor and feel that matches its architecture. That is not the at all the case. The hotel is worn down and tired to such a degree that you feel the broken floor under the carpet for every step you take. The smell of old moist in my upgraded suite was almost unbearable.
November 5, 2012
Rated 3 out of 5 by Mooshka19 Great location
Enjoyed the stay - a bit expensive but nice location. The staff helped with good suggestions of restaurants. Only disappointment - we booked a car to the airport and they were to be 20 minutes late the morning of our flight. We ended up taking a taxi. Less expensive, faster, more reliable.
July 11, 2014
Rated 2 out of 5 by azrik2000 Not a 5 star hotel
Location location and location,that's it in regards to Park Lane hotel,agreed with other travelers review,hotel needs to be closed for huge remodeling,hallways have very bad odor,if you booked regular double room it is very,very small, they did upgrade us to larger size double room but it had 2 beds not king size,closet light did not turned off which is directly where I slept could not fall asleep with light in my eyes from the sides of he door,only 1 robe
for 2 people,bathroom needs complete redo.The most not nice thing was when we asked to get tickets to the show and they said it was sold out so they tried broker,the price was exactly double of the regular priced tickets at the theater,which we decided to take a chance and guess what they had available tickets for 1/2 of the price they told us("great concierge service"),do not get tickets through them,they will rip you off. Not a pleasant experience with Park Lane Hotel,but location as I stated B/4 is great, that's about it.
July 23, 2012