Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • United States
  • Map

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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 787 reviewers.
Rated 5 out of 5 by loved this hotel our room was spotless, comfortable and had any amenity you could want. front desk staff was extremely cordial, helpful and went out of their way to accommodate us. we will definitely come back to this hotel when we visit family in Boston. Anna on the front desk was extremely helpful and kind. November 30, 2013
Rated 4 out of 5 by Nice Hotel - Good Ammenities - Staff not the friendliest We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them). The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not. September 13, 2012
Rated 4 out of 5 by Nice Sheraton in a Great Location The Sheraton Boston is in an excellent location, in the Prudential Center. The hotel was renovated a few years back and is in good condition. The rooms are nice and modern. The club lounge is very nice. Other portions of the hotel are currently undergoing a renovation. March 9, 2014
Rated 3 out of 5 by Smallest bathrooms I've ever experienced It's actually too bad about how small the bathrooms are. We even asked to upgrade to a suite and they said the bathrooms were the same size. There can only be one person in the bathroom at a time. Everything else was good but the bathrooms really made a bad impact on us. March 3, 2014
Rated 2 out of 5 by Poor TV The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided. June 18, 2012
Rated 5 out of 5 by A Favorite Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat. November 11, 2013
Rated 5 out of 5 by Sheraton Boston you are my home!! :) From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston! December 5, 2012
Rated 3 out of 5 by Get some new elevators! The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel. October 11, 2013
Rated 2 out of 5 by Rooms need improvements Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river. December 5, 2012
Rated 4 out of 5 Great Location Our room was a special rate, but it was not big enough for two people to use comfortably. The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip. August 29, 2013
Rated 3 out of 5 by Check-in I was mortified when the room I was given already had guest luggage in there. What a breach of security. 3 room keys were given me #1642 which was already occupied when we went in!! Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security. October 21, 2013
Rated 5 out of 5 by Another great Stay! We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks. September 19, 2012
Rated 3 out of 5 by Hotel has good location Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space. May 6, 2014
Rated 5 out of 5 by Well maintained and great location. The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better. October 29, 2013
Rated 5 out of 5 by Great stay The team at Sheraton Boston were quick and efficient with our girl's bacholerette weekend getaway. Rooms were comfortable and we appreciated the high level upgrade despite what seemed like a very busy weekend at the hotel. April 14, 2014
Rated 3 out of 5 by Rude Staff The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service! September 7, 2013
Rated 4 out of 5 by Great time, needs met The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious. July 10, 2012
Rated 5 out of 5 by They get it.... Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me. Upgraded to a Executive Club and didn't have to ask....no small feat lately. Club Lounge was well stocked and nice. A great experience....thank you! December 10, 2013
Rated 5 out of 5 by Boston in May I have no problems with the hotel. Not having a good night of sleep is my problem. Not the hotels. Good service. Very clean room and quite comfortable. May 11, 2014
Rated 5 out of 5 by location enjoyable, great location June 2, 2014
Rated 4 out of 5 by winter get away We go every year for a dance competition and stay here. Love it....This year noticed my room had trash, looked like it had not been cleaned. Reported it and someone game to the room immediately and moved furniture and vacuumed the room. That was our only issue. Love this place. December 13, 2012
Rated 3 out of 5 by Hotel Stay Experience Overall the hotel stay was ok. However I had a dirty unused face towel in my room that I threw on the bathroom floor to change. Hotel room service took the same unused face towel, folded it and place it back on the rack to use. I reported the incident to the front desk manager. December 19, 2012
Rated 4 out of 5 by This hotel is in the perfect place. If you love to shop and eat, this is the perfect place to stay. It's just a block away from Newberry Street which is great for shopping and dining amongst other things. May 5, 2014
Rated 5 out of 5 by Comfortable, Clean room Great location in the prudential/copley center. Room was comfortable and clean. Fitness center was nice and opened 24 hours. Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side. Employees very helpful and nice. January 29, 2014
Rated 4 out of 5 by This hotel is at a great location This hotel is located near the Prudential Center, a great place for food and shopping. It's close to the subway station. Yet the sink of the bathtub was blocked and water could not go down. I literally picked out and threw away the hair stuck inside by myself! This is awful! December 23, 2012
Rated 5 out of 5 by Exceptional Service We were traveling to Maine for a wedding last week and were rerouted through Boston, not arriving at the Sheraton until after 2am after an exhausting and stressful travel day. From the start there was nothing but kind, compassionate, and hard-working people to help us. It turned out to be a stressful situation involving a number of complexities with the airline, but the hotel and Sheraton staff helped us through and alleviated almost all stress related to the airline debacle. A very special thanks to Concierge Amy Martelly who was able to help us, to access management, to give directions to us, all the while helping other customers as well. She always had a smile on her face, was caring, and had a great balance of professional wit. Thank you Amy. The hard work, professionalism, and caring gestures made by the Manager, Brenda Fitzgerald also went above and beyond anything expected. Brenda spent a lot of her morning helping us sort through the mire that was our travel situation, and personally calling our airline. All the staff deserve complements and credit for their generosity, professional conduct, and great inter-personal communication skills. The room, physical plant, and coffee shops were all well organized, clean, attractive, and comfortable. I will be staying again next trip through June 4, 2014
Rated 4 out of 5 by Sheraton Boston If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants. September 18, 2012
Rated 2 out of 5 by room mix up I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor September 24, 2012
Rated 5 out of 5 by Best time in Boston The hotel is great in terms on location and service. Every thing is in walking distance. Had best of my time there. The staff is 5 star and that makes staying there much more pleasant. April 27, 2014
Rated 4 out of 5 by The staff was amazing! The staff and amenities and overall experience was excellent! I can't wait to come back! The staff was very helpful in recommendations for entertainment and eateries. It was wonderful and made the trip a memorable one that won't soon be forgotten. Thanks Sheraton Boston!! October 29, 2012
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