Rated 4.6 out of 5 by 10
Rated 5 out of 5 by lars88ko11 Very solid transformation - completely unjustified negative rating
I understand that the hotel has a very bad overall rating as the old rooms really looked drastic, but the new, renovated rooms look stunning (especially the park suite is amazing).
Breakfast is amazing and even eggs benedict is offered on a complementary basis as part of platinum breakfast.
Staff is generally polite, some members of staff are not suited to such a luxury hotel in terms of their attitude though.
All in all it is and definitely will be the best Starwood hotel in London in regards to value for money, staff and SPG recognition.
December 17, 2015
Rated 5 out of 5 by welsh The Downton Abbey of hotels
I am a very regular guest at this property mainly for business travel . The hotel is being completely renovated and one requires a little patience while this takes place but the standard of care from the staff is second to none and nothing is compromised.. I always get greeted by name from all members of staff and they cannot do enough to make sure that I am well looked after. In fact if they find out its a special occasion or that my family are going to be with me they go more than the extra mile. Management at the hotel make a big effort.
November 10, 2015