Rated 1 out of 5 by Trypy Watch Out For The Pricing
Unfortunately I needed to stop in this area on a long trip, and went I went to the counter to get the price it was $179 for the night. I quickly pulled up the website on my phone and it was only $139! They refused to match it, and when I said I'd just pay for it on my phone they pushed me not to do it saying I'd have to wait around for half an hour or more for the reservation to show up in their system - which is less than ideal at 10pm at night.
I had to stay there and get some rest, but as a frequent traveling I will never again visit Sheraton.
March 23, 2013
Rated 1 out of 5 by eastcoast11 Over promise under delivery
The front desk did not greet with SPG status and could not answer questions regarding local area. The new gym filled with fresh paint smell and a broken air conditioning. After the complaints, air conditioning was still not functioning the next day. The temporary club house, which had one sofa, a big screen TV, a few folding chairs and 3 cans of Coke, was depressing.
June 21, 2012
Rated 5 out of 5 by cglide I will be back.
I was very tired after battling traffic from SFO. I was a very relaxing stay. Easy check in. Nice resturant! Nice staff.
October 27, 2014
Rated 2 out of 5 by Rancher Absolutely no SPG recognition...ever
I have stayed here monthly since the end of the summer. As a platinum, I have yet to be upgraded, even when I ask for it and the hotel is more or less empty. The lounge serves among the skimpiest and least healthy breakfasts of any Sheraton, this in spite of the hotel promoting "local cuisine" in its high end restaurant. The staff ranges from pleasantly incompetent to unpleasantly incompetent.
I think my final staw with this Sheraton was a few days ago. A wide variety of suites were available when I booked and checked in an hour later. I asked for a suite upgrade and was told none were available. When I then showed the clerk all the suites that were currently on offer, she reluctanly "upgraded" me to a junior suite. This micro room was no suite. The room I was assigned barely held a bed and a chair. I would guess it was around 250-300 square feet. It is among the smallest if not the smallest room in the hotel, according to the hotel plan which I asked to see upon checkout.
I was too tired to go back down to the desk after all that.
Add insult to injury: I was billed for a rollaway which could not have possibly fit into the room.
December 26, 2013
Rated 1 out of 5 by modesty Just EH
The staff was very "this is the answer I have been trained to give". Not what I expect from a spg hotel.
August 22, 2012
Rated 5 out of 5 by NancyLM Love the view!
I had a Marina view room and I loved looking at the water. The hotel is very peaceful and I love staying there. We have been staying there since the hotel first opened, and always enjoy it. It is easy to get around Petaluma from the hotel - as well as all of Sonoma County.
November 30, 2014
Rated 1 out of 5 by StarwoodGuest AWFUL - This review is 100% True
- Their "Suite" is actually a partition door that does not shut out light or sound.
- There are no valet, or bellman at this hotel. Must carry your own bags. Need a cart? Push one yourself to the parking lot to unpack your car.
- We waited 5 min to be acknowledged by the front desk.
- Waiter served me coffee in a mug with a solid red lipstick crescent
- NO INTERNET FOR 3 SOLID DAYS. Got it working for a few minutes, speed test showed near zero upload/download. Not good for business travelers. Cell service is spotty too so you're basically offline.
- Maids aren't trained in hospitality. "Can you turn down my room while I'm out?" "I don't know I'll have to ask my supervisor"... Uhhh okay.
- Need a front desk agent? You can find them out front (like, directly out front in the portico) smoking and talking on their cell phone.
I am Starwood Gold and I've seen Starwoods all over. I can only guess it's a franchised Sheraton with bad management? No one has a clue about hospitality. Terrible place.
January 22, 2013
Rated 1 out of 5 by Rickmon Disappointing
We were looking forward to a fun weekend in the wine country and did manage to have a good time in spite of the disappointing experience at this hotel. A specific example was the very meager fare in the Club Lounge. I have had much better free breakfasts at very inexpensive express hotels. The coffee machine in the Club Lounge was broken most of the time and I am not happy until I get my morning coffee. Another example of a small but unnecessary annoyance was the lack of an available luggage cart to move our things to the car upon checkout. They were all in use by supply delivery guys who should bring their own hand trucks instead of monopolizing those intended for guests. Our room keys only worked sometimes so we had to keep going to the front desk - major hassle.
November 4, 2013
Rated 2 out of 5 by Sheraton100 Bed in Jr. Suite was uncomfortable and sagging
We paid extra to be upgraded to a Jr. Suite and portion of the hotel that had been recently refurbished. While we were really delighted with the marina view, we were completely unhappy with the king bed which sagged in the middle. It felt like a motel 6 bed and had definitely not been replaced recently (if ever??).
In addition, there was only one robe in the room and no toilet paper and the refrigerator was off completely. What a shame, since the property is so beautiful and the staff are so friendly and kind.
August 2, 2013
Rated 1 out of 5 by Buck3dog Almost a nightmare!
Asked to have our luggage sent to our room as soon as it was delivered. Next morning had to go down early to get it. If it came in the middle of the night we wanted it then! Lost electricity for approx. two hours due to what????? Did not change towels and sheets in our room for three different days...we did not use the "Green door tag to request green service". Renovation up stairs in hall....ughhh. Large party down stairs...music made it impossible to sleep. Room actually vibrated from bass sounds. We stayed 6 nights....will not stay there again. Believe me 2013 was much better then this year when we stayed there. Front staff was less then helpful....with loud party we called and no one answered the phone...guess they could not hear it ring! Cleaning staff we excellent when we DID have our room cleaned!
November 21, 2014
Rated 3 out of 5 by rakuhn Probably Would Not Return
Room on 3rd floor overlooking the marina was clean, well maintained and up to date. The exterior on the marina side was filthy with bird droppings and the marina itself appears to be on "hard times". There is no outdoor area other than the small fenced outdoor pool enclosure where you relax outside. The lobby area appears to have been recently remodelled but the chairs in the bar/lounge area were filthy and many needed to be thrown out. We used the hotel as our base for a 3 night visit to Napa/Sonoma....hotel was a 20-30 minute drive minimum to anywhere we wanted to go and not as convenient as we had hoped.
May 31, 2012
Rated 3 out of 5 by Bev908 comfy cozy
The room was just okay. The bedding was nice but we wish there were queen beds.
The beds were quite small. The pool has a view of the freeway as do many bedrooms.
The restaurant is small with not much variety in the menu. The lobby is tastefully decorated
and the desk clerks were friendly. It is the best place to stay in Petaluma as most others are your standard economy motel. Improvements could be made to make it even better!
December 7, 2011
Rated 2 out of 5 by Rtjs Not the best Sheraton I have stayed at!
I am SPG gold apparently must be platinum here for club privileges. I have stayed in NYC and Boston and had club privileges.
Given first floor room facing parking lot next to housekeeping ramp,enjoyed the noise of carts using the ramp. The room smelled , they placed some kind of air fresher on the airconditioner it did not help. There was mold on the walls in the bathroom probably because the vent did not work. The fridge was on same outlet as the lamp so if you turn off the lamp with the wall switch the fridge turned off as well.
August 11, 2014
Rated 1 out of 5 by Petaluma horrible front desk
The first thing you deal with in a hotel is the front desk on the afternoon of June 5 th the women who was working the front desk could not have been more rude and unfriendly I own a business if she worked for me I would have fired her immediately
June 10, 2014
Rated 3 out of 5 by Anex43 Good but nothing great
Club closed and relocated in inconvenient location.
Lights in room to dim, makes it hard to read and room looks dingy.
Sheets and pillowcases not changed when room cleaned.
November 22, 2014
Rated 1 out of 5 by Arod0204 You're unwelcome
When I arrived to the hotel at 6:30pm I didn't expect to arrive to a lobby of 20 people standing in line without a receptionist. I also didn't expect to have a 30 minute wait to get checked in. There was no explanation as to why we had to wait and some people were turned away because the hotel was overbooked. An SPG Platinum member that was in line in front of me was upset because he is supposed to have a special line and was forced to wait and didn't get the room he wanted. There were other staff members that would walk up to the reception counter but didn't offer to help out or say anything. They went to reception and got out as fast as they could. I would never recommend a hotel that doesn't concern themselves with their patrons' well being or whether they have somewhere else to be.
February 19, 2014
Rated 4 out of 5 by ccss great service
Jose, Daniel, Dianne and Dominique hosted us beautify for the UMass training. Bravo!
November 21, 2014
Rated 5 out of 5 by jctc555 Pet Friendly
We visit often because we travel with a small dog and this location is pet friendly. On this particular visit we found a treat waiting for us of wine and cheese celebrating our 25th stay. The staff is always friendly and accomodating.
November 19, 2014
Rated 2 out of 5 by Dissapointed2014inPetalum Why make a reservation when they don't honour it?
I come to Petaluma frequently and had been choosing the Sheraton due to it's proximity - I don't think that is going to happen again. I booked a club room floor in advance, it was confirmed, but upon check-in I was advised that there were no rooms available and I was put on a non-club floor. My compensation? 2000 starwood points... its 1/5 of the value of a stay at this location.
I am very disappointed.
I asked if there would be a room available at any time during my stay, the helpful staff member told me no. Strangely though when I look online, I could book another room on the club floor.
What's going on Sheraton?
August 26, 2014
Rated 2 out of 5 by tom1946 It was awful
We were in room 170. At 7am in the morning a group of rowdy demonstrators were outside our window and woke us up.. We called the front desk and they refused to call the police. I called the police and they never came as it turns out the demonstrators were your union people. We went to the lobby to go to breakfast and had to wear coats at breakfast because the front desk would not close the front doors the union had opened. We feel the front desk should have told us in advance that there would be union people demonstrating at 7am so we could have made other arrangements. You people shoudl be ashamed. I asked to be called by your manager which never happened. Actually I do not blame her as we know there were other cranky guests who were very nice.
December 13, 2012
Rated 2 out of 5 by SUNNY75 Noisy heater
We stayed in a deluxe room with 11,000 Starwood points last weekend to celebrate our 10th anniversary, though it's not worth it. Nothing impressive. When we checked in, the hotel staff looked tired of many guests and weren't friendly at all, but check-out was OK. Complimentary wifi was great, but it's too bad the hotel doesn't provide slippers and bathrobes. Most of all, the heater in the room (#210) was extremely noisy, we couldn't relax as well as sleep at all. Overall the hotel was OK, but isn't worth the 11,000 points.
February 17, 2014
Rated 2 out of 5 by Carzcar Inferior room.
We have stayed at this property previously and felt that it was the best choice for the area. This weekend we reserved an upgraded room to find that the 'upgrade' was about 25 sq ft of bar area. The tv remote didn't work consistently and the a/c fan ran only at high - all night long. The price was astronomical and we expected at least a sitting area. One would pay that amount for a room in San Francisco, not Petaluma (chickens and cows, don't try to sell me on wine country). Totally disappointed and will not be returning.
July 22, 2013
Rated 2 out of 5 by HBCIV Would Not Patronize Again
I made this reservation because we became aware of the need to travel to the area at the last minute, and it came up as one of the few places available. The price for a very ordinary room was around $350 for one night, and this was to include a $25 prepaid debit master card, and some sort of coca cola cooler deal. The master card was in the room when we returned that night in an envelope shoved under our door. The soda deal never materialized. We got very little for a lot of money, including a hotel that looks like it's overdue for some renovation and sprucing up. The internet connection in the room was very iffy, and kept working or needing re-setting. The places we customarily patronize in the Marin/Sonoma Counties area offer much more for half the price. We won't be coming back.
August 19, 2013
Rated 2 out of 5 by GM2014 This hotel needs help with staff
My original reservation was somehow lost and never made. Luckily I'd called to confirm and realized I had no reservation. There was a long wait for coffee in the morning (no one there) but the lady working the bar area was really nice. I waited almost half an hour for some lettuce wraps that were somehow lost and the tv clicker did not work in my room. It's a lovely hotel but there are constant glitches when I stay there. If I had somewhere else to stay, I would.
June 15, 2014
Rated 5 out of 5 by Happywoman Bob Saved the Night!
I'd booked a room at a different hotel and was appalled at the condition of the room. It was after midnight, but when I called to see if there was any availability at the Sheraton, Bob, the front desk manager, quickly helped me book a room. He was kind enough to upgrade the room and had someone help me with my bags. His compassion for my experience and efficient handling of the reservation made a big difference for me. The room was comfortable, clean and quiet. Had a great stay!
August 9, 2013
Rated 2 out of 5 by JM555 Disappointed
As an SPG member for a number of years now, we expected a little better room, our view was the backside of the air conditioning units and I do not believe the hotel was full. The carpet was badly stained, housekeeping did not leave us any wash cloths one day, they did not leave us coffee cups and condiments the second day, but the worst was finding someone's very large toe nail in our bed. I expect more than this from a Sheraton. We were very disapointed
February 10, 2014
Rated 5 out of 5 by CS1063 Lovely hotel!
I started my stay in Sonoma County at a different hotel and quickly transferred to the Sheraton. The hotel is wonderful. My only suggestion is for those of use that rise and depart early and want coffee (not in our room) - there is no option. Starbucks in-house opens later and has a very small offering and the restaurant opens later as well. Lobby coffee would really have made the stay perfect!
August 8, 2013
Rated 5 out of 5 by dap1 Home Away from Home
It always feels like I am coming home when I arrive at the Sheraton. The front desk staff are excellent and greet you by name. I really don't know how they keep everyone straight but they always greet returning guests by name. Throughout the hotel, the staff always acknowledge you, no one is too busy checking their emails and text...a rarity of late.
I always enjoy my rooms and really appreciate the upgrades.
Betty and Mike at the evening club lounge are out of this world and make the lounge very welcoming. They both go above and beyond. I am sure the Sheraton appreciates their loyalty and attention to detail.
The only thing I can comment on that needs improvement is the timely opening of the lounge in the am when one particular person is working (the young blonde) who has been late on several occasions.
So except for her; I'd say Sheraton is excellent. We recommend it to all of our travelers coming to the area.
May 9, 2012
Rated 5 out of 5 by Mitchell33 Good Choice
We were only there for one night on our way to Russian River Wine touring but were very pleased with the room and food in the dining room. We also had a drink in the bar and found the prices and selection to be good. It is conveniently located right off the 101.
March 18, 2012
Rated 3 out of 5 by JDO77 Not quite up to the Sheraton standard
I have stayed at this hotel a couple times for business and while it has a good location and decent facilities, it is not up to the level of service one comes to expect from a Sheraton. Front desk staff were friendly but often seemed distracted and not always that professional. I had to call back 2 times the first time I stayed there to have my bill emailed to me. This second stay they had the water turned off from 9 am in the morning and had a disruptive fire check by engineers later in the morning. Overall it feels more like a lower category hotel than a Sheraton.
August 15, 2014