Rated 4 out of 5 by guster14 Pretty good
Gold status gets you very little here, which is disappointing. no access to the lounge, no compliementary wifi. the bed is fine, but no memory foam topper, which makes the bed comfort average...and they never emailed my final folio to me. so it was okay, but not great.
November 14, 2014
Rated 1 out of 5 by Abe5740 Horrible stay
Had to make three requests to have a room issued resolved. I paid for an upgrade to the Club Lounge and was very disappointed with the responsiveness to my issue during my stay.
November 10, 2014
Rated 4 out of 5 by Bandmom Anniversary getaway
Hotel was very clean, only thing the water in the shower in the morning was lukewarm. Club lounge was a little lacking. Tables not cleaned, food restocking very slow.
November 10, 2014
Rated 4 out of 5 by YT88 Hotel is great but the brunch
I had a great experience with my room and the helpfulness of the staff however I was very disappointment when I went for breakfast and found that there was a lack of staff to one greet and seat myself and also to provide basic things such as silverware and a napkin. I don't believe it was the fault of the person there because it seemed to be only one person trying to get to everyone however I wasn't even offered a menu vs the buffet for breakfast.
The facility however was very nice as mentioned and everyone was very helpful. Room service was quite good.
I would say the one thing is that the walls are quite thin and so if there is a large part y in the next room you will hear everything which is what happened to my wife and I while we were staying at the hotel. I know there was a conference in town however the noise was definitely a problem for the 2 nights that we were there.
November 10, 2014
Rated 4 out of 5 by Cocoa916 Comfortable hotel
Located near Ontario Mills Mall. Hotel allows pets.
November 5, 2014
Rated 4 out of 5 by pennlakers Great Hotel for a trip to Disneyland.
Shuttle Bus to and from Disneyland friendly bus driver very easy and cost effiecent.
November 3, 2014
Rated 5 out of 5 by ErinEG Great hotel
I have stayed here now 9 times for disney trips. Its a great value of a hotel. Your employee Franklin is awesome!!! always takes great care of us.
October 29, 2014
Rated 5 out of 5 by bdmartin Great hotel
Close proximity to Disneyland and the convention center. Very comfortable rooms and great service. Would definitely return!
October 27, 2014
Rated 5 out of 5 by David219 great features
This hotel is located in a close to Disneyland. not a far walk. The staff is very friendly and willing to bend over backwards for you and to make sure your comfortable.
October 24, 2014
Rated 5 out of 5 by Sissy608 Disney Trip
It seems to easy to say everything was great but it was! The staff really made the difference as they were ALL responsive to my every request, from information about the shuttle, the safe in my room, parking issues, and extra cream for my tea! I am never disappointed in Sheraton hotels.
October 22, 2014
Rated 4 out of 5 by Abe5740 Last stay
Stay was mostly good. I usually opt to go green and did not ask this time as that is in my profile as a Starwood Preferred Guest. I also was not asked, and did not receive my points for the first night. Front desk staff quickly rectified the situation.
October 19, 2014
Rated 5 out of 5 by Lou04 The staff was great
Every staff member we saw were so friendly and helpful. The front desk made you feel as if we were the only people there.
October 8, 2014
Rated 4 out of 5 by Kevinsac Poor wi-fi connections
Overall, I like this property. Have stayed before, and probably will stay again if the rates are competitive with other nearby Starwood properties.
A basic but nice and very clean hotel. Staff very friendly!!! Club lounge is nice; basic cold and warm snacks for evening hors d'ouvres; nice cold and warm breakfast.
My room was located at the end of the hall--maybe that was my problem with wi-fi. Not sure where their router is located, but I had difficulty throughout my stay. Each night, I called front desk, asking them to restart router. That improved the connection, but never well enough to watch streaming videos.
October 2, 2014
Rated 2 out of 5 by LisaDi Poor Service!
We were completely dissatisfied with the staff and their ability to communicate and serve us. Upon check-in, the front desk representative did a VERY POOR job of explaining the SPG benefits (in-room wi-fi, points, member happy hour, etc.). I had to go back 2-3 times for clarification. I even asked her is there was a breakfast buffet in the restaurant and she said "No", only a full menu. When we arrived at the restaurant the next morning we found a full breakfast buffet offered. However, EVERYTHING was cold; the eggs, bacon, sausage, and french toast. It was the worst $40.00 ($35.00 + tip) breakfast we have ever had. There was one other party having breakfast and I noticed that almost every single table had dirty dishes and the floor needed to be swept. There wasn't an employee to be found and we barely saw anyone while we were eating. The gal that did come by once or twice was very nice and cheerful. When it was time to pay our bill we had to go to the bar, next door, to ask for help. There we found 3 employees chatting.
Lastly, upon check out, we were not told what to expect or how to go about exiting the hotel parking lot. When we arrived at the gate it asked for a ticket. Fortunately, we had one, but what if we didn't? It also asked for a credit card to pay the bill. However, we already paid it upon check-out. It seems to me that the front desk person should have said what to do/expect and how to go about exiting the hotel parking lot. Instead she left it up to us to figure out and in the mean time we got irritated because of the delay trying to exit and the gate asking us for an additional $36.00 to exit. I thought we were going to have to park and go back inside for instructions. As it turns out, after a delay, the gate opened without having to pay again or go inside. This is not they way you want to end your vacation at "the happiest place on earth".
I think the general manager of this hotel needs to require every front desk employee to be re-trained on how to serve their guests. I mean REALLY serve their guests. Not just act like a robot and check people in and out, but to tell them specifically where things are located, what is included with their SPG benefits, how to get catch the shuttle to Disneyland, and how to get out of the parking lot upon check out! Employees should not be able to serve the front desk if they cannot clearly communicate the SPG benefits. They should be quizzed and the managers should be confident that they know and understand all about the hotels products and services before being placed in that position. I am appalled at the poor quality of service provided by this Sheraton Hotel.
September 30, 2014
Rated 4 out of 5 by angelan617 15 stays in the past 12 months...
I have been coming here regularly for work over the past year. It's been the best value for all the amenities and service that the staff here provides in all of Orange County.
The salt water pool is small but clean. The fitness room is one of the better ones I've worked out in. It's also very clean and has a full dumbbell rack and a slightly awkward cable machine. 3 ellipticals, 3 treadmills and a mat area with pilates balls rounds it out nicely.
The front desk personnel are always pleasant and helpful. In the bar, Ana has been taking care of me in the evenings and she is an absolute gem. She gets spread too thin sometimes between taking care of customers at the bar while also running the room service stuff. She is always smiling and pleasant no matter how busy she is. I look forward to seeing her on my visits.
On the downside, the food is not that great. It could be a lot better with healthier and tastier options. I always eat out or bring my food in.
If I wasn't traveling for work, I'd be annoyed with the $12/night parking charge and the $10/day wifi charge. I am less annoyed since my company will pay for those charges.
September 22, 2014
Rated 5 out of 5 by NVMM Very nice staff
Maria at the front desk was very nice, very engaging!
September 17, 2014
Rated 4 out of 5 by Abe5740 Good stay
Thank you for a nice stay again. Please allow me to upgrade to club level again on my next stay.
September 16, 2014
Rated 5 out of 5 by Larrywoo The hotel has excellent service
The hotel has excellent service. The goods is best and bed is comfortable. The shuttle bus is easy to Disney.park
September 7, 2014
Rated 5 out of 5 by vanz Excellent, comfortable vacation hotel
Hotel was beautiful, very clean and high end. Restaurant was excellent and staff very helpful. Would stay here again.
August 21, 2014
Rated 5 out of 5 by DKO01 Recent stay 8/15/14
Accomodations are excellent and the staff was very helpful.
August 19, 2014
Rated 4 out of 5 by Abe5740 Review
I requested an upgrade to the Club Lounge, but it was not in the computer when I checked in. Front desk staff accomodated my request in a very friendly and apologetic manner.
August 16, 2014
Rated 5 out of 5 by Oldbuzzard Sheraton Experience
The hotel is great from service to location. Customer service is important and your hotel has the best customer service staff.
August 14, 2014
Rated 5 out of 5 by mamacita705 great location
quiet location, able to walk around
the area safely.
August 11, 2014
Rated 5 out of 5 by Jz1234 Beyond expectation
I stay at this Starwood hotel for 3 nights while visiting Disneyland. This by far the most spacious hotel I stayed in the Disneyland. This is also one of the most classy hotel at a reasonable price. Whatever I requested, I got: coffee at all odd hour of the day; free shuttle to the park; extra time parking my car there after check out. Overall, I am very pleased with the hotel.
August 5, 2014
Rated 5 out of 5 by outdoors27 Very nice place
Prior to booking I had read good reviews of this hotel but was still a little hesitant until I experience a place for myself. Mainly I was concerned about the location in relationship from Disneyland, which is no short walk, which we found out one night.
Overall great place stay, friendly staff, good food, good drinks at the bar, quiet and comfortable small pool, but open 24hrs. The shuttle service from the hotel was on time all of the time to and from Disneyland. Even the shuttle drivers were very friendly and informative.
The hotel has a car rental place within walking distance, which we utilized for a day, the front desk has the information. The hotel is also across the street from a large Target, which came in handy and its next to an Outback, Joe's Crab Shack and Red Robin, all of which we tried and enjoyed.
August 4, 2014
Rated 4 out of 5 by JFoster Nice Stay
This hotel was clean, comfortable and has a nice staff.
August 4, 2014
Rated 4 out of 5 by FrequentTraveler100 Hotel of Choice for Anaheim/Disneyland
3rd time to stay here and always impressed with quality of service. Only complaint is the breakfast buffet (1st time to try on this visit) which was limited to scrambled eggs, bacon, sausage and oatmeal, for the "hot" choices, and no sliced fruit, did not change at all for all 4 nights stayed there, but the breakfast servers were attentive and exemplary in their service even if it was busy
August 3, 2014
Rated 5 out of 5 by tientien Excellent Hotel
I booked this hotel on the wrong date and when I met the manager she was very helpful. She was very eager and friendly to help us. My son left behind his laptop bag and after many hours the hotel was already keeping the bag safely. The manager did a very good job.
July 31, 2014
Rated 2 out of 5 by Steve92211 Pay attention to the little things
It's the little things that make a stay. First, the individual who checked me in forgot to add car parking to my room key. This meant that I could not get in/out of the parking lot. I had to have the key modified with a visit to the front desk. Second, the room's TV remote control did not work which required a visit from maintenance. Third, the staff was unable to accommodate a reservation request for room location.
What good is the SPG loyalty program if the hotel treats you like they don't care if you come back or not?
July 27, 2014
Rated 4 out of 5 by Seahawks247 Added a dose of magic to our Disney vacation
First some background. We have stayed at many hotels much closer to Disneyland including an on site resort hotel and we were very pleased with our stay at the Sheraton Garden Grove. It's basic and few frills but we are not the type of people to care about mints on pillows.We care about CLEAN, COMFORTABLE and COURTEOUS . All of which this hotel excelled at. The fridge wasn't cold enough (but these mini fridges are all this way) I'd recommend bringing a cooler like we did (just a 3gal size for three people) and they didn't tell us about a couple things like a microwave in the laundry room (not one in our room) and rewards for not having room services until the third of a five day stay (gift cards you can use toward hotel food/gifts) all we ever need is new towels/tp/coffee and cups. which they still provide. If you don't need your bed made each day this is a nice bonus. The shuttles were prompt and efficient, first day was standing room only but still better than walking 15-20 blocks. There was a couple bumps in service (hence 4/5 stars) but they ironed most those out quickly and pleasantly. Pool was nice, open 24hrs too which is so nice, never stayed anywhere with that. Others stayed no free wifi, true, but they have ethernet so if you can't just gt by with your smart phone, you can bring a cable. I've stayed at dozens of hotels/motels, this hotel ranks in the top 5%. This place is like other reviews say, this is why we chose this place - I will take "clean and great service" over free donuts and cereal any day. (we brought our own bagels and cream cheese anyways). We will most likely stay here in 2016 (we go every 2 years). Very impressive! Thanks!!
July 25, 2014