Rated 1 out of 5 by Glance1928 First time ever changing rooms or writing a bad review
My worse Sheraton hotel experience ever. Upon arriving I was advised that there is no self parking by the valet and they only offered vallet. I later found out that was a lie!! Had to change rooms because the people next door to me were blaring rap music. When I told this to receptionist she scoffed and was reluctant to do anything. Why hire staff to work in a hotel if they don't want to be there or do their job? She eventually put me in another room, which had sopping wet carpets. I put up with it anyway, woke to take a shower but drain was clogged. I have never been so excited to leave a hotel. Total waste of money and will never repeat.
February 2, 2015
Rated 5 out of 5 by LW23 Outstanding Staff at this hotel!
The front desk staff, bell staff, management staff and Club lounge manager all exceeded my expectations regarding customer service!! It is truly a warm and welcoming environment. I hope to stay here again next time I am in this area!
January 28, 2015
Rated 5 out of 5 by Kevin26 Quality stay with quality people
We enjoyed our repeat stay at this hotel. Quality from start to finish. Accommodations were comfortable and service staff was very caring.
January 26, 2015
Rated 5 out of 5 by Achie Great people, great stay.
Whole staff assisted us in many ways to make my daughter's birthday celebration very memorable.
January 9, 2015
Rated 5 out of 5 by Distinguised Loved my stay in Atlantic City
Beautiful property located a few blocks from Boardwalk and Marina. There are always taxis and inexpensive Jitney buses to take you anywhere for $2.25. The Club floor rooms are very clean and modern. The hotel food is good, but not great. I would return to Atlantic City and this hotel as I thoroughly enjoyed this long weekend visit.
December 28, 2014
Rated 3 out of 5 by TeamScott Nice Property, but......
Easy check-in. Great customer service. Convenient location. If you love to shop, this is the perfect hotel for you. My only issue is that I chose Make a Green Choice and never received my points after being assured at check-out. That was disappointing.
November 20, 2014
Rated 3 out of 5 by HectorRoman hotel was fine except for the 3am fire alarm
the hotel stay was just for one night but that one night was interupted at 3am when a false fire alarm went off and we evacuated only to find ourselves the very few people to have actually come outside. it was pretty cold and late. i woke up the next morning having no break when house keeping knocked on the door even though the do not disturb was on the door.
November 17, 2014
Rated 2 out of 5 by paulhw disapointment
hotel need updating
rooms look 20 years old
bar should be open more hours durong conference times
November 17, 2014
Rated 3 out of 5 by LAUROB Pretty Good
This hotel has not changed much over the past several years. However the rooms HAVE been updated. The bed was a bit mushy to my liking. The food was good and the major convenience is the physical connection to the Atlantic City Convention Center. There is no free wi-fi in the room unless you pay and it is pretty pricey. You can get it downstairs, but as we know that is not very convenient. Walking distance to a few major casinos is nice.
November 9, 2014
Rated 3 out of 5 by bustravler Just OK
At first impressions, the hotel looks very nice and I believe it is. The problem is that the staff didn't seem to really care if you were there or not. Just no warmth or customer service.
Negatives included my sink not draining properly and my final bill was incorrect. Somehow I was charged a much higher rate than originally booked. As of today, not yet resolved. Very disappointed in this property.
November 4, 2014
Rated 3 out of 5 by JudyGardenStateConference Hotel was disappointing
I was disappointed that wifi access was not automatically complimentary in the rooms. Also, I can't believe there was not a complimentary breakfast considering the pricing.
October 22, 2014
Rated 2 out of 5 by Marz22 Can be much better
Rooms are old and in need of updating. Staff checking in and out were mediocre and did nothing to make me feel like a valued guest. Pizza was similar to Chuckie Cheese pizza. Alarm clock in room went off and woke me up at 5am. Sticky stuff on top of alarm/radio - pretty disgusting. Wall paper was peeling off the wall in the bathroom. TV remote worked only when it felt like it. If not for a work conference at the convention center, I would have stayed here and won't return.
October 22, 2014
Rated 4 out of 5 by JC51 SPG members will love it
Greeted on top floor by a smile- food was fresh and plentiful; coffee and breakfast buffet great
October 17, 2014
Rated 4 out of 5 by asm342 Business Traveller - great hotel
Stayed at the hotel recently for a conference. All in all the hotel was a perfect location 30seconds walk from the convention center, good service and close to a number of restaurants around the outlet mall area.
The food for breakfast was actually pretty good - although personally speaking the buffet wasn't that great, I'd stick with the self choice option. Apart from that, everything was just as I would expect from a Sheraton. Thanks guys!
October 15, 2014
Rated 3 out of 5 by Sean33 Good overall experience
Overall, this was a good experience. The rooms where clean, the staff was very nice and accommodating. Considering this is Atlantic City and most people are out until the early morning hours, the room attendants and facility people were very load in the hallways at 8:30 in the morning. This is ironic considering the hotel has numerous signs reminding the guest to be quiet. The only other issue was the limited options for food. I am a former Marine and was interested in eating at Tun Tavern. Unfortunately, the food was not good at all and the drinks were very poorly made. Breakfast was extremely expensive for the type of food available. As an SPG member, I do expect more. Not sure I'll return to this hotel considering the competition in the area. Best advantage to this hotel is it's proximity to the outlet stores.
October 13, 2014
Rated 5 out of 5 by Graagreizen Excellent SPG status recognition
We have stayed at this hotel many times over the past few years. This time we celebrated a birthday and were upgraded to the presidential suite, which was a wonderful experience.
the hotel is ideally located, in proximity of shopping and casinos. Overall a very nice experience.
October 13, 2014
Rated 1 out of 5 by worktraveler29 Dated Hotel and Unresponsive Staff
I was pretty dissapointed in the quality of this hotel upon our stay. The rooms are dated, hallways and meeting spaces not clean. Now, 2 weeks after my stay I have been trying to obtain a copy of a folio so I can submit for expense reimbursement with my company and have been calling the hotel every day and submitting online requests for 5 days now. I should not have to spend this much time on obtaining a copy of a bill.
September 30, 2014
Rated 5 out of 5 by Tanti Wonderful view
From the 16th floor, there is a wonderful view of the city, outlets, other hotels and the ocean. Also very nice at night to look out and see all the lights. We enjoyed the complimentary breakfast and snacks. I do think the parking fee is a bit steep at $15/day.
September 25, 2014
Rated 5 out of 5 by SuperSport SuperSport
Very nice, staff excellent, overstuffed chairs in room could use a good cleaning or replaced otherwise very nice
September 19, 2014
Rated 4 out of 5 by jdif465 Hard lumpy pillows
Pillows were uncomfortable making sleep difficult
September 14, 2014
Rated 2 out of 5 by bigddawg Doesn't live up to the Sheraton name
Upon checkin was upgraded to a VIP suite for platinum. The room is very big but very dated. to my surprise they don't have the Sheraton sweet sleeper which is my main attraction to Sheraton.
The bed was very uncomfortable and squeaky felt like a motel....
The AC didn't work so I checked the filters, they have dates on them from the last change, it was over a 1 1/2 years ago. just ridiculous. called 5 times for technician and 3 times for a crib to be brought up. My kids were so tired but we had to wait for a long time that was after telling them at checkin 5 hours before that we needed a crib.
Won't be staying here again
August 31, 2014
Rated 4 out of 5 by Bibi14 Pet friendly
The room is not ready at 2:30.im given an option to switch to another type,,not good,,I expect what I booked,,,the housekeeping manager had to order to clean the room ASAP,,club room has no ref,
August 30, 2014
Rated 3 out of 5 by Art60 Average hotel
Poor pool conditions, water was cloudy and smelly. Indoor Pool only and the size was very small. Poor air condition at the rooms.
Great pillows. Hard bed for sleep. Noisy rooms. Clean rooms. Good bathroom.
Nearby outlets for shopping.
August 29, 2014
Rated 4 out of 5 by Danny19 This hotel is close to all shopping
The hotel was comfortable however, the mattresses needs to be updated as well as the carpet needed to be shampooed as well as the lobby needs to be spruced up a bit and refreshed. Also the shower head needed to be adjusted and the bedding a little worn. Other than that I enjoyed my stay especially the shopping.
August 25, 2014
Rated 5 out of 5 by Megaman58 This hotel has the best features
The Sheraton hotel in Atlantic City is a world class hotel offering first class services to the customers. I highly recommend the hotel to anyone who wants first class services.
August 23, 2014
Rated 3 out of 5 by Harvey819 Great Meeting Accommodations
Hotel has excellent meeting room and banquet accommodations. Some of the rooms have been upgraded and some require upgrading. The location and hotel service is excellent.
August 23, 2014
Rated 1 out of 5 by travelfrequent Awful Customer Service
Small guest rooms, inattentive front desk staff, did not bring up extra towels as requested, printer in lounge did not work; general manager did not return guest call.
August 22, 2014
Rated 5 out of 5 by SKW1 Nice Sheraton with Nice Club
The lobby has Miss America gowns displayed -- fascinating. I was upgraded to presidential suite. club lounge spacious with good food and REAL bagels. Valet parking is expensive and delayed because garage is a long way away.
August 22, 2014
Rated 1 out of 5 by hoby This hotel did not meet my expectations.
Sheraton was so good in the beginning, so good that we went to this hotel specifically, for our last two We had snacks and WIFI included with our room and we did not have to pay $ 50.00 extra. When we came for the third time and probably last time, we came to check in the people at the front desk gave us a room at a really low level and they said this was the only room available, we were a little disappointed. Then suddenly after we chose our room they said want snacks you have to pay $ 50.00 extra, We got shocked and really disappointed with what we just heard. We went up to our room and the beds were not clean, they had orange and black stains. I was very disappointed and not satisfied at all. I am probably not coming again.
August 22, 2014
Rated 1 out of 5 by Bugle11 Horrendous service
The bed was too soft...now one in either room booked slept well.
Breakfast was a disaster. Dining room opened at 6:30....it took 10 minutes to place an order....the other two customers were having the buffet. It took 20 minutes to get a bagel; the egg solders were in edible; the yoghurt w/berries and protein shake had not come by 7:00...inspire of frequent requests and the revelation that my party had a tee time to meet. The manager at the front desk , upon hearing my complaint, said " what should do about it? That's food and beverage, not me". It then took 10 minutes to get my car from valet parking...with no one else waiting. I will never stay at this hotel again and will strongly recommend that the All-Eastern Music Educators remove this hotel dorm it's " recommended" list for our 2016 convention. I am on the host committee.. Frank Hughes
August 21, 2014