Rated 5 out of 5 by RichS Brookfield Sheraton
Friendly effcient staff in all departments
April 16, 2012
Rated 1 out of 5 by SPGLOVER25 Do not stay here...trust me!
This is a terrible hotel for customer service. They are always rude every time I stay here. Both, the managers on duty as well as the front desk staff are never happy or friendly. The worst part of the stay was the 1 1/2 hour wait for the airport shuttle. Yes, one and a half hour wait in the cold (unless you wait inside in hopes of not missing the shuttle). They told me that the reason was the 40 minute drive it was to and from the airport. Nope, it took 18 minutes both ways every other time I went (as well as this particular time I stayed there). So, I tried to cancel the stay without a penalty because I was waiting for a hour at this point. I rather have stayed at another hotel (one that had already been back and forth to the airport like 5 times while I waited). The manager on duty refused and was very rude about it. She kept saying that it was because I was past the deadline. I reiterated that I was canceling due to sitting out in the freezing weather for an hour waiting to get to the hotel. The manger again told me sorry but the rules are the rules haha. So, I waited and waited. I got to the hotel 2 hours from the time I landed to the time I walked through the front doors of the hotel. And it got better when I came into the hotel. There was no apologies. Only "blaming the customer attitude" the minute I spoke my mind on how I felt about the incompetence of the hotel procedures. If it's my fault the hotel is run this way then I will gladly stay out of their way and stay elsewhere next time. I sent the GM (sub) an email regarding my stay and I have yet to hear back from him. Not fair, especially since I took the time to wrote an honest letter describing the issues I had. Please stay elsewhere, especially if you are coming into the MKE airport...trust me on this one.
February 4, 2015
Rated 2 out of 5 by Jam73 Not the best experience
I stayed at this hotel for 4 nights. The second night I got back to the hotel, my door was unlocked and cracked open due to the lock being flipped out. I went in my room and the window was also cracked open. It was 10 degrees out and snowing so the cold and snow was blowing in the room. I assumed housekeeping forgot to close the door and window after cleaning. I called the desk to let them know that this happened and was told they would leave a note. The last two days of my stay when I would turn the water on the shower, it would have a little bit of a yellow tint until I let the water run for a while.
January 21, 2014
Rated 5 out of 5 by JimE21 Top-Notch People
I can't say enough good things about the Sheraton Milwaukee Brookfield. As a business executive who's stayed there for over 10 years they go out of their way to make sure everyone is looked after. Additionally we hold many business meetings there and they have always exceeded our expectations. ~ Jim
April 11, 2012
Rated 5 out of 5 by velma65 great staff
Friendly staff. Good food in restaurant. Cold in halls. Room clean.
February 23, 2015
Rated 3 out of 5 by ANMI Not an optimal Sheraton
Very thin-walled rooms (third floor, did not seem to be the same on the first floor) where you wake up to the sound of someone doing his morning bathroom routine. At night you will enjoy the sound of other peoples tv watching or conversations.
The rooms are very cold during this time of year, and it's not even that cold outside.
The internet service is very up and down (works 30 minutes, complete stop for a while - works for a while but this time slow - complete stop etc.) which makes it hard to get any work done in your room.
The breakfast buffet is not great. Scrambled eggs is just a huge pile of eggs whisked together.
The hotel is undergoing remodeling - or at least getting new carpet - and I hope that will solve some of the issues.
October 30, 2013
Rated 5 out of 5 by HoustonTraveler Consistently Great
Over the past several years I have stayed at this hotel. Usually my stays are anywhere from four to ten nights each time. I love this hotel. I travel from Houston, Texas to visit friends and family often that live in the area.
The people are not only professional, but they are gtenuinely friendly and hospitable. This ranges from the front desk staff, to housekeeping, to the food and beverage staff, the maintenance staff, and to anyone else that's around and about. I have never had one instance where I haven't felt like anything less than family. If I ever need anything during my stay there, it's always taken care of and it's taken care of quickly.
The property itself is well taken care of and loks great. The building has been around for a while, but you really can't tell and it sits really nice within the area it occupies. The rooms are really clean and the noises are really quiet if not non-existent. I also have to say that the rooms are a great size. A lot of the newr hotels are shrinking their room size a bit. These room s are not only clean, they're spacious.
The location is great. It's right next to the interstate, a nice mall, and in a safe area that has a lot of great places to eat with easy access to the drug stores, grocery stores, gas staions, and anything else that you may need. I travel all over while I'm there (Miller Park, downtown, to museums, the lake-front, day trips to Chicago, etc.). The location is great because they are all easy to get to.
This hotel is great and I love staying there while I'm in Milwaukee or need to do something in the area. It hands-down beats anything else in the area and you won't find better people.
April 12, 2012
Rated 5 out of 5 The Only Hotel I would stay at
I have stayed here for 4 years now. I love the location. Miller Park is not far, there is a huge Mall next door. The workout rooms and pool is perfect for my needs. The food is very good. The staff is very helpful and very courteous. I have been in this area for 10 years and by far the best place I have stayed at and wont stay anywhere else as long as the doors are open.
April 11, 2012
Rated 4 out of 5 by Richard2000 Club Access for SPG Gold members
When I made the reservation I requested club level access, but was fine with a room not on the club level. I am a SPG Gold member and an owner of several weeks in the Sheraton Timeshare network. I was told that they would be glad to give me club access at the time of booking and that was repeated when I called a few days before to confirm the reservation. When we checked in they refused to give me club level access. The excuse was that they were full of SPG Platinum members. I am not sure what that means. But, I feel that if you promise someone club access when they request it, you should honor that promise.
June 23, 2014
Rated 2 out of 5 by TiaJ Lost in the Past
Our experience started with an overwhelmed check-in staff, we waited over 30 minutes and the line was growing the whole time. You could see many people in the adjoining offices but none of them came out and helped or talked to the people watiing in line, or offered them refreshments. While our room was satisfactorily updated, the bathroom needed some attention. The most acute need for the room is an in-room refrigerator. I stay at a lot of hotels and the vast majority have refrigerators. I called ahead to make sure I had one and was told it was guaranteed that I did, I did not. The check-in person could not find me one. I had packed thinking I had a frig. I had to throw all my food away, go buy a cooler, buy fresh food each day, and constantly refresh the ice. It resulted in much expense and hassle. In addition, there is no complimentary breakfast, but there is room service. Didn't room service go out of style in the Reagan years? One day the bed was barely made, it actually looked like someone had sat on it after making it. The second day there were no creamers for the coffee, the third day there were no sugars or stir sticks. The one amenity the room had and it was poorly managed. I had left a tip for the maid each day so I don't think it was in retaliation. The room and facility were clean and the location was good. Overall, a very up and down experience.
June 24, 2014
Rated 1 out of 5 by NJ001 No Amenties
Not up to Sheraton standards at all. Hotel does not have lobby amenities. Cannot get coffee. Restaurant not open Sunday midday. Private vendor owns gift shop where guests can purchase coffee. No place to eat. Tried to print boarding passes. Computer/printer link not working. Desk personnel could not help. Had to print passes at reception desk. All hotels in area were booked. We stayed 3 nights - were here for a family funeral. Sheraton charged twice the nightly rate as other hotels in the area. Very poor service. Towels in pool area were the size of face towels. Outdated decor in rooms.
June 25, 2014
Rated 1 out of 5 by MattB23 Hotel is below expectations
This hotel was like an old hospital converted and although the meeting space and other things in the hotel were clean, our room was seemed out of date and was not well maintained. When I mentioned to the front desk that we had bugs crawling in the room they just said Sorry and kept working on other things. I definitely will not be returning to this property.
July 16, 2013
Rated 1 out of 5 by NoHelpFromSPG Worst experience with Sheraton Milwaukee Brookfield Hotel
I made a reservation in this hotel for my guest calling the toll-free number on SPG site by redeeming my SPG points. The reservation was confirmed by both SPG and the hotel staff. The same evening I recieved a call from the Hotel that they were having some kind of maintenance issue in the room that was confirmed and offered us to move into another one without any additional charge. As a goodwill they gave me 500 bonus points. On arrival my guest was asked to provide a valid credit card as it was mandatory for the hotel to have one on the file when they check in. A few days later after the check out to my guest's astonishment they charged his credit card for his stay. I was so embarassed to hear that when they called me and informed about the situation.
I called up SPG customer service, they acknowledged the messup but could not do anything about it, other than asking me to call the hotel and get it resolved. The front desk could not see my earlier reservation in their system and asked me to contact their accounting department. Seeing this going no where I made a personal trip all the way to the hotel to sort this out. This accounting person was not available so I had to leave him couple of messages before he contacts me. Meanwhile it has been three weeks since a charge has been made on to my guest's credit card. I made couple more calls to SPG customer service explaining them the situation but in vain. It was falling to deaf ears.
The accounting person calls me and leaves a message saying that, I will have to talk to their revenue director to get an approval for refund. Left couple of messages to the revenue director without any luck. Finally I was able to get their email addresses from the hotel front desk. In my email to them I clearly explained my situation with screenshots of the points redeemed for my reservation and their charges to my guest's credit card for the same reservation. I get a reply after three days from the revenue director that she was on vacation and directed it back to same accounting person for an immediate investigation. The accounting person sends me an email that he will be calling (SPG) and to get a confirmation that I redeemed my points. Not sure if this guy was sleeping all these days and why he did not do the same initially. Its been two days now and I haven't got any reply from them yet.
With no relief in sight, So far this has been a horror story for me and my guests and absolutely pathetic customer service from both the Sheraton Brookfield hotel and the SPG. With this experience I would never ever stay in a Sheraton hotel again. In my view SPG program too has gone down several notches down.
June 25, 2014
Rated 2 out of 5 by ashake00 Doesnt live up to expectations
The first night we were forced to change rooms due to a faulty lock on the adjoining room door. We were downgraded rooms instead of upgraded. When we moved we left a charger in the room, we called housekeeping for 2 days and they never responded until we went to the front desk to ask for it. Children were allowed to mess around on the cardio equipment and when it was reported nothing was done. Families were allowed to have a pizza party in the business center which made it difficult for anyone to use. If I have a choice Ill never again choose to stay here.
March 23, 2014
Rated 2 out of 5 by Pedro13 We found our room very dirty upon arrival
Although we found the conference facilities, restaurants and gift shop very nice our room was very dirty and the whole floor smelled of smoke. The carpet had a huge stain with pieces of food still in it that made us think it hadn't even been vacuumed. We only asked for our bedding to be changed one day and it was not done (we know this because some cherry juice was spilled on a sheet and it was still there. They did not give us new towels but took the dirty ones so we went looking for ten maids cart and took a couple of bath towels. We asked for robes twice and never received them. The front of the air conditioner was hanging off and was full of dust and dirt. I am sorry to be so negative but we generally have very nice rooms at Starwood hotels but unfortunately not in this case.
July 5, 2014
Rated 3 out of 5 by Russ18 Needs improvement of recognizing starwood owners
Even though we are gold club members, this is the first hotel we were banned from using the club lounge. We were told it was only for platinum members and our key card would not work in the door lock. We were also told that the lounge was not yet open for use, but I saw food in there and a person enjoying himself in the lounge. When talking to the desk staff they did not seem very impressed that we are gold members. This was the poorest experience we've had so far since we have been starwood members.
July 25, 2013
Rated 5 out of 5 by RaMa1 Excellent renovation
04/21/14 Just had a recent stay for an overnight because of a wedding in the Milwaukee area. Staff has always been very pleasant and helpful during our previous stays along with this one as well. We wanted to mention however, that the recent renovation of the facility was done very well. We had a very comfortable room with pleasant surroundings. Enjoyed our small plates and breakfast from the Alfiere bar/dining area. Keep up the good work! We will be seeing you again for sure!
April 21, 2014
Rated 5 out of 5 by oliver75 Great experience!
We came into town for the NCAA basketball tournament. We booked using the NCAA package this hotel offered. Check in person was so nice. Gave us our drink tickets, told us about the breakfast and printed us some maps for directions. The restaurant people were great also. The buffet was very good and it was a bonus to have it included in our package. The room was nice and clean. Pool area was simple but our kids enjoyed it. Great location by the mall and close to downtown.
March 24, 2014
Rated 3 out of 5 by CK48 Unpleasantly Surprised
Overall a nice facility but had a few issues. First, while I was bringing in the bags my child cracked a water bottle for a drink and we found out at checkout it cost us $4. Second, we left a jacket in the room and made two calls to see if it could be retrieved since we didn't realize it until we were back in Chicago and still haven't heard back.
October 10, 2014
Rated 2 out of 5 by stiksnbricks Rode hard and put up
The location of this hotel is convenient for the business traveler. However, it is evident the hotel licensee has put minimal, if any, money into upkeep. The facility is old and poorly maintained. In addition, the "Sheraton Club" has the most dismal and cheap hor's doevrus!! Ghastly! Lastly, the young lady whom I inquired about a cup of coffee around 6:15am should learn that she is in the "service" business and not working for a
May 22, 2014
Rated 4 out of 5 by gbetown Great place to stay but ------------
The breakfast offer with our deal was terrible, it ran from 6:30-900 we went at 8:00 and there was hardly any food and no hot food. At 8:15 asked the attendant for more hot food she responded well we only serve till 9:00, but said she would order up some at 9:40 left with a apple and had to eat breakfast at restaurant .
August 11, 2014
Rated 3 out of 5 by jh121 reservations
We made our reservations 3 months in advance to have adjoining rooms so our son, daughter-in-law, and grandkids would be close to us so we could help with babysitting. When we checked in we were going to be on different floors. We did get on the same floor but different wings.
August 18, 2014
Rated 1 out of 5 by Percy4000 Don't go to the restaurant
Our table was sticky and dirty. Our coffee cups were dirty. We wiped them out with the napkin. We would not put our silverware on the table. The food was mediocre. We should have walked out. The waitress was very friendly. This hotel needs a serious renovation. We would never come here again.
July 24, 2014
Rated 5 out of 5 by Rick2MI Great Option in MKE
Clean, quiet, comfortable facility. My wife enjoys this SPG location because of the close proximity to the mall. Recommend taking advantage of Club Upgrade.
Caution on airport travel time - due to construction and traffic, allow at least 30-45 minutes.
August 27, 2014
Rated 3 out of 5 by Businesstravel48 A bad week at Sheraton
The rooms are dark. When I checked in my first room was still dirty and I had to request another room. I ordered room service and was over charged and it still has not been corrected even though the issue was report to the front desk.
August 15, 2014
Rated 3 out of 5 by RalphN Checkout
I agreed to have my bill sent via e-mail when I checked out. Did I need to complete this survey before I get it? I should have just had them print one.
Hotel is getting a little tired. Could use some upgrading.
July 21, 2014
Rated 5 out of 5 by Nelligan Handicapped accessible rooms are excellent
We stay here 3-4 times a year due to doctor appointments in the area. My husband is in a wheelchair and we really like the handicapped rooms here. Roomy and comfortable and easy accessibility. Handy to restaurants and to Froedtert.
May 7, 2014
Rated 4 out of 5 by AttorneyTim Great Location
Great location by interstate and mall...lots of places to eat nearby...upscale area...staff was great with our puppy...and Spotted Cow beer in the bar...nice Sheraton
January 30, 2014
Rated 2 out of 5 by Rlrr Internet
Rooms are dated and Internet is very slow
August 27, 2014
Rated 5 out of 5 by ydnas Very upscale
Clean, updated large rooms. Pleasant and very friendly staff. Great location
August 8, 2014