Rated 5 out of 5 by Stewart8 The People Make the Difference
I frequent this hotel very often and the main reason is the incredible team that works there. Everyone is great but a there are few people that stand out that make the real difference. Annessa at the front desk is a sweetheart and she always finds me the perfect room with all the little touches that she knows I like and Orlando in the club lounge who's attention to detail and special care is always great! These two people and the rest of the Sheraton team, make all the difference!!!
March 22, 2015
Rated 4 out of 5 by Sunshine10 convenient for airport
We had a room on the club floor. it was spacious, clean and very comfortable. We did the stay, park and fly package, including shuttle to and from the airport. It was a very good value. A couple notes of caution - When scheduling your shuttle to the airport, keep in mind that it may be stopping at other hotels along the way - allow extra time. As well, the club floor "breakfast" was of no value to us, as we had to depart to the airport prior to the club lounge opening. Always read the fine print / ask before you book.
March 13, 2015
Rated 3 out of 5 by KDLA Disappointed
Many thanks and kudos to Jodi-Anne who went above and beyond to locate and return some clothes left in one of the 2 rooms were rented.
I would certainly not "take advantage of the Club Lounge to meet with friends or my team" The tables were not cleared of the breakfast dishes until 6pm on the Saturday and on the Sunday we checked out, that morning's dishes were still there at 4pm.
We tried to have a "delicious meal at the Olio Restaurant", however not only were they out of Calamari, when we ordered Mussels,even though they were on the menu, we were told they would not be available until Spring!.
March 9, 2015
Rated 4 out of 5 by ikabod Great for conferences
I come here once or twice a year for conferences and always enjoy my stays. Huge hotel, lots to do. Preferred floor is lovely.
February 28, 2015
Rated 5 out of 5 by prasch Excellent accommodation
Booked a park and fly at this hotel. Not to far from airport with good shuttle service. Check in with Jeffery and check out with Ann provided excellent customer service. Room was excellent especially after returning from our trip. On check our request for a shovel was met as we required to move snow in front of our car. The young lad even offered to clear the snow for us. Although we declined it certainly was a nice touch. Going above and beyond. Did not catch his name but Anna would remember. Thanks and look forward to coming your way again in the future.
February 9, 2015
Rated 5 out of 5 by Brent9 Catering was excellent
I just wanted to thank Marco and the Chefs for helping me out with a last minute catering order. The sandwiches were excellent and were enjoyed by my clients during a business presentation.
I can always count on the staff at this hotel
December 2, 2014
Rated 5 out of 5 by Charlie50000 always welcoming
I always feel welcomed by Joseph the manager. He goes above and beyond to ensure my stay is comfortable. Thank You Joseph. I'll be back again and again
November 18, 2014
Rated 5 out of 5 by Brent9 Great Hotel with Great Staff
Always enjoy my stays at this hotel. Always a great experience. From Aneesa and all the staff at the front desk to Orlando and Val in the lounge you always feel welcome and special
November 15, 2014
Rated 3 out of 5 by RSChinook Concerns about my recent stay (Nov 2014)
Attention Hotel Management.
I tried to send this letter directly to you rather than to post an online review but was unable to find an email address that I could use. So, instead here is my review.
I normally am not one to complain but I cannot stay silent about my recent stay at your hotel. I have two issues to relate to you… one is about the room and the other is about the service.
Regarding the room:
- I stayed in room 319 as part of a large group but did not receive the same corporate rate as the rest of my cohorts.
- The room was not up to the standards that I would normally expect from a Sheraton brand hotel. Specifically the carpet is terribly stained in a dozen different places making me feel like I could not walk around the room without my shoes on.
Regarding the service:
- The front desk service was excellent! The room service was fantastic! However, the service in the Ole restaurant for breakfast was lackluster at best.
- Our server was an older gentleman who spoke with a slight accent. I don’t know if he simply didn’t like us or if he was having a bad day – but because of him, my experience at Ole was not a good one.
- When I went for breakfast at the Ole restaurant with my wife the server took 15 minutes to attend to us even though there were only two other tables being served at the time.
- The food came fast enough and it was well cooked. However, despite asking four times for milk for my tea, I never received it.
- As we were finishing our meal we were joined by two friends who also ordered their own breakfast. However, as my wife and I were preparing to leave before our friends were done eating, we asked for our bill. The server charged all four breakfasts to my bill without consulting the table about it. I waited for five minutes to try and get his attention but in my frustration I decided that I would simply pay the tab for mine and my friends meals and write this letter to you to report the incident.
I would like to continue to be a fan Sheraton brand but was seriously put off by this last stay.
I thought you would like to know.
November 11, 2014
Rated 4 out of 5 by ArrowH Slightly outdated, but great service
Staff/service was exceptional. Rooms were a bit outdated, but comfortable. The best part of the stay was the food. Room service and the club lounge hors d'oeuvres were very good. I'll return for the food, service and location to the airport.
October 29, 2014
Rated 5 out of 5 by Celebratingthislife Forgetful Wife
I wanted to thank the staff at the Sheraton Toronto Airport for going above and beyond during a recent stay (Oct 1). In the rush of getting out the door for our flight in the morning I forgot my enagegment ring in the bathroom, I didnt notice until l was already through customs and they would not allow me to leave. We called the hotel and they worked hard to find my ring and get it to my airline, who got it to me before I boarded. Thank you again!
October 24, 2014
Rated 5 out of 5 by John59 Excellent Recognition of Platinum Guests
I received an e-mail prior to my arrival asking if I had any special requests. When I arrived, my room had feather free pillows as requested. We were automatically recognized as a returning platinum guest.
October 20, 2014
Rated 3 out of 5 by annaki not very happy
- floor staff was quite rude saying I need to pay for extra towel and coffee when my wife asked for
- printer on lobby did not work I ended up using staff's PC
- did not get room upgrade with my Gold membership
October 15, 2014
Rated 4 out of 5 by Galenh a business man's dream
Nice rooms; great firm bed; good work out room; up kept very well; the biggest plus is a great dining room with fantastic AM buffet
and great tasting dinners. Love the American newspapers the USA Today and the Wall street Journal. Not all Canadian hotels have either but to have both is a treat.
September 28, 2014
Rated 5 out of 5 by Jazz86 Wonderful Staff
I'm very happy with my stay at the Sheraton. The lady at the front desk who checked me in was wonderful. She was pleasant, helpful, and gave me a discounted rate. My room was clean and comfortable, and the food in the bar was excellent, albeit a little pricey. Overall, 5 stars!
September 16, 2014
Rated 4 out of 5 by LL320 Great service
Location ideal since we needed to be close to the Airport. Friendly service from all IRD agents. Kudos to our room attendant as she accommodated our coming & going & she was consistently cheerful.
September 13, 2014
Rated 3 out of 5 by ESCH Good off-airport property
This is your average airport hotel that does all things well enough to meet but not exceed your expectations
August 23, 2014
Rated 5 out of 5 by DBrown2003 Pearson's gem
Great hotel located near Toronto Pearson, excellent selection of nearby restaurants. Staff are super friendly.
Rooms are a little old but clean, (and it looks like bathrooms have been refurbed) but certainly on par with Westin and other Starwood properties in the area.
August 23, 2014
Rated 4 out of 5 by SRM15 Room maintenance
I love this hotel for its service and convenience; not to mention VERY comfortable beds. The carpet in my room this time was very dirty, and the AC was not working properly. Engineering fixed the AC, so it did not concern me too much. However, the carpet being very dirty, and the mirrored doors on the closet left me with the impression that the rooms are not getting enough maintenance.
August 22, 2014
Rated 5 out of 5 by Duffy24 comfortable and reliable
I stayed here for a couple of hours to catch a few zzzz's between flights. The staff was amazing and the room was comfortable.
August 19, 2014
Rated 4 out of 5 by LufromNapa Helpful staff, comfortable bed
My husband and I stayed twice on our recent trip to the Toronto area -- on our way in, and then on our way home.
Both times we were greeted warmly by Mohammed, and one of the times Jeffrey was there as well. They were both very polite, professional, and attentive to our needs. They provided a great first impression of the hotel.
The facilities overall were a bit dated (especially the bathroom), and there was a musty smell in our room. But the bed was super comfy, and the room was quiet -- which resulted in a great night's sleep both times.
We didn't eat at the hotel, but had two really nice meals at Chop Steakhouse next door.
Based on that, I'd stay there again and recommend the hotel to our friends, too.
August 10, 2014
Rated 4 out of 5 by TorontoDoc Good hotel for small group meeting
We booked this hotel as a convenient location for a small group meeting in April 2014. Overall, we thought it was a good choice.
- Convenient location near Toronto Pearson airport
- Club level was quiet and a good spot for meeting
- Rooms were comfortable
- Olio restaurant had great food!
- Overhead airplane noise was a bit of an issue in the rooms. Certainly, such noise is to be expected when so near to an airport, but it does take some getting used to. Airplanes start fly-bys very early in the morning, so if you are a late riser you might find this bothersome
- Food in the club lounge was just okay - nothing spectacular.
August 10, 2014
Rated 5 out of 5 by Dad2552 Excellent
Fatastic concierge (Orlando), amazing pool, comofrtable room, frienfly and warm staff.
August 10, 2014
Rated 4 out of 5 by LoyalTraveler1 good hotel
overall, good hotel to stay.
August 7, 2014
Rated 5 out of 5 by JRDJ Excellent stay
Excellent stay. Very responsive front office management.
August 4, 2014
Rated 3 out of 5 by JeffH Poor Desk Service
Their front desk staff was very unaccomodating when it came to a simple green choice request. I would not stay at this facility again.
July 31, 2014
Rated 2 out of 5 by Spalds87 Not what's expected at a Sheraton Hotel
This hotel clearly needs some renovating, it is sort of stuck in the 90's. Overall it feels dingy, the carpet in my room was no longer taught across the floor, the bench seat was covered in vinyl that was severely worn and ripping in some places. Overall it was not to the normal standards I expect when I am staying at a sheraton. Also it was a very expensive stay ($138 per night plus $18 tax and some other fees too) and for that there wasn't even a fridge in the room, there was an extra charge if you wanted that luxury. I was very disappointed, I have stayed at Sheraton hotels all over the US and have never had a bad experience but this one is in Canada so maybe that made the difference.
July 28, 2014
Rated 5 out of 5 by Henry234 very comfortable and quiet
This hotel is directly in flight paths of many planes, yet it is extremely quiet. Very well soundproofed. You could faintly hear planes, but did not affect sleep or peacefulness. Clean and extremely comfortable beds. Very close to the airport with a shuttle running every 30 minutes. Affordable for proximity to airport and well maintained and cleaned. Would stay here again for sure.
July 26, 2014
Rated 4 out of 5 by AuntieSheShe Feeling human
Great staff. Everyone we came into contact with was friendly and attentive. We stayed during an extremely stressful time while renovating. I was able to wake up rested and peaceful. Thanks!
July 25, 2014
Rated 3 out of 5 by PJH65 Understanding service role needs attention
Upon entering the Club Lounge at 7:45 - 8 p.m. on July 24/14, the woman responsible for service was found & stayed for several minutes at the computer for clients' use. Generally, she also demonstrated a poor grasp of her service role, among the worst experienced at any Sheraton anywhere, particularly remarkable following our 7-week return from Europe and stays at many Sheratons there. A lesson in client: service provider relations would be in order. What an unusually unpleasant welcome back to Canada.
July 24, 2014