Rated 5 out of 5 by Scotsboy Weekend in the Spa
Booked a Saturday night stay for my wife and I and upgraded to a Club Room. Well worth the extra cost as it gave us unlimited access to the Spa and Club Lounge. The Lounge itself was very comfortable and well appointed and serves a continental breakfast with a fair variety of cold food and pastries and a single hot dish (eg Bacon). If you want, you can upgrade to have Breakfast in the main Restaurant for an extra couple of pounds. Gets busy at around 6pm when free drinks and some very interesting canopes are served. The SPA was fab. We arrived at the hotel at 10:30am and were in the Spa by 11 for a great 3 hour session, which we repeated the following day. Check-in and Lounge staff were extremely attentive. Will be back.
February 15, 2012
Rated 5 out of 5 by Room719 Perfect weekend break
This is by far our favourite weekend retreat
Spa is wonderfull . Pool on roof top amazing
Gin lounge and Resturant top class
Club rooms with lounge and spa access worth every penny .
The jewel in the crown thou is the outstanding staff .
Can't wait to. Go back .
October 27, 2014
Rated 5 out of 5 by Fifegal Loved our stay
This is a delightful hotel with a very good restaurant. We have been to a number of hotels in Edinburgh over the years and this is the definitely the nicest. The staff are lovely and so helpful. It is very convenient for most of the important sights and an easy walk to shopping on Princes St.
October 1, 2014
Rated 4 out of 5 by BobOandG Good but expensive
Good club and spa facilities but expensive.
October 25, 2014
Rated 5 out of 5 by topcat30 First Class Service at this Wonderful Hotel
Myself and my husband stayed at Sheraton Grand Edinburgh for 2 nights as an anniversary treat. From the time we checked in, we knew this hotel was special. It is a haven away from the bustling streets of Edinburgh with amazing views of Edinburgh Castle. The rooms are so comfortable and spacious. The weather was very bad on the Saturday night we just ate at the hotel and sat looking at the Castle Views while enjoying a drink. Food is very good. The staff are excellent and nothing is too much trouble. Will definately return and doubt if any other hotel in Edinburgh would match this.
June 20, 2012
Rated 5 out of 5 by Macmerry Down Town Edinburgh
This hotel is in the center of Edinburgh,a short walk to Museums ,Art gallery's ,Parks, Restaurants, and the Castle (The Hotel Looks up at the Castle).
October 23, 2014
Rated 5 out of 5 by Rob2012 Surely the best hotel in Edinburgh
Great hotel, with the most comfortable rooms and amazing staff.
Fabulous to stay at a hotel where the staff seem to actually care that the guests have an enjoyable stay.
January 31, 2012
Rated 4 out of 5 by JenneBenni Nice Stay near Edinburgh Castle
The greatest plus of this hotel is its prime location.
October 21, 2014
Rated 5 out of 5 by wkiro Fabulous Family Accomodation
I had two rooms booked here in late August, during Fringe and Tattoo. The location couldn't have been better, yet it was still quiet enough to be relaxing.
Rooms were perfect, as were the club amenities (breakfast, cocktails and snacks).
The staff/management were also very friendly and accommodating.
Would highly recommend (and have).
October 18, 2014
Rated 5 out of 5 by acornbaby9 Fantastic hotel, fantastic staff
We stayed in a Classic Suite which was not huge, but more than big enough for our needs and very tastefully decorated. It had all mod cons including ipod docking alarm, 2 flat screen tvs, beautiful bathroom and optional light settings (in the bathroom you can choose from red, blue, yellow, white etc. which was a little strange!). The molton brown toiletries were a treat.
The bed was amazing - huge and so comfortable. I wish I had one like that at home.
The club lounge was great - the staff really cannot do enough to help. There was a nice continental breakfast, a good selection of drinks and snacks and alcoholic drinks available in the evenings.
I would definitely stay here again - thanks to everyone working there for looking after us so well!
May 10, 2012
Rated 5 out of 5 by Mcottle This one only goes up to 5 not 11
This was an incredible find. The staff were incredible. Everyone from the concierge to the bellman Wayne to the check-in staff (I think her name was Kate).
The room was incredibly well appointed and modern. The gym was fantastic. Food was also very good. The location is also good at the other end of Prince/George St so everything is within walking distance. There's a convenient taxi rank outside the hotel and I imagine in the summers when there's an activity on the plaza, it's a great place to be.
Overall a memorable stay due to the staff and the great facilities. I stay all over the world and I'd highly recommend the Sheraton Edinburgh.
March 1, 2013
Rated 5 out of 5 by Antonio Nicely renovated property
On arrival, we had an issue with room type & SPG recognition. In a nanosecond, Murray had it sorted! Kudos to one extraordinary leader and manager!! Our room on the 7th floor was on the small side but very well equipped. The 4-piece bathroom is a delight, and conveniently, the flush has its own entrance. The Spa (next door) is complimentary for SPG guests and features an incredible infinity pool, and Cleopatra baths along with a fitness section!
The SPG lounge is well equipped with 2 computers, a printer. The staff have a tendency to hover, so if you leave to check e-mail, don't be surprised if your place is cleared for another guest!
August 13, 2012
Rated 5 out of 5 by Lynsey40 One of the best Hotels in Scotland
Wonderful stay here. Service, facilities and ambiance could not be faulted. Very enjoyable stay. I could have stayed in the Hotel for my whole stay and thoroughly enjoyed myself . The views of the Castle were magnificent and the spa was wonderful. So relaxing. Would definitely stay here again . Excellent.
October 13, 2014
Rated 5 out of 5 by JenniferJuniper Mum and Daughter birthday weekend
My daughter and I arranged to stay at the Sheraton Grand, Edinburgh to celebrate my recent 65th birthday.
I had never visited the city although my daughter had both stayed at the hotel before and visited the city on several occasions, although she had never used the spa facilities before.
We were both delighted with the warm welcome, attentiveness of staff, excellent decor of the room and hotel generally and the special 'treats' we were given for my birthday.
The concierge, (Lucacz) surprised us by arranging for two glasses of champagne to appear at the restaurant we had booked for the Saturday evening,(on his recommendation) as a complimentary gift for my birthday.
The restaurant he recommended, was truly superb, (Mark Greenaway).
To completely spoil me, when we arrived back at our room after the meal, there was a box of chocolates and a greetings card awaiting me!!
Thank you so much Sheraton Grand. I am full of great memories and praise for your staff and hotel and will certainly be visiting you again, I hope, in the not too distant future!
You gave me a 65th birthday to remember!!
October 14, 2014
Rated 5 out of 5 by Tezza Short Break
I'm sorry but I can not find anything bad to say about the place. Good location for shops, theatre and cinema. Everything was top notch. The staff were very helpful at all times. The room was spotless. The TV remote took some getting used to so did the new light switches. Will definitely go again and recommend it. It's not cheap but as they say in life "You get what you pay for"
February 21, 2013
Rated 5 out of 5 by CJT76 Wow a gem in Scotland
This was an experience that really changed my view of the Sheraton brand. I am a loyal SPG Gold Level traveler. Normally I will pass over the Sheraton brand and look to higher end SPG hotels.
Our suite was amazing comfortable and well appointed. The club room that our children were in was very chic as well.
The services level and friendly staff were just overtly over the top. We did not meet a single staffer that was not charming and ready to please. The staff really made the experience.
The room service was above par.
We spent Christmas in the UK and had intended to stay else where. We switched to the Sheraton at the last minute and it saved our Christmas abroad!
December 29, 2012
Rated 5 out of 5 by JWAB643 BEAUTIFUL HOTEL
My wife and I enjoyed a one night break at the Sheraton last Friday. The renovation work has been completed to a very high standard throughout.
The Restaurant staff were very attentive despite a very noisy function which was encroaching into the Dining Room. The staff handled a difficult situation very well indeed.
We very much enjoyed our stay.
May 22, 2012
Rated 5 out of 5 by Hypebabe1 Memorable Expereince
We went up to the Sheraton Grand Edinburgh to get away for Christmas and what we experienced went beyond our expectations. The most memorable for us was how the staff were really helpful and friendly and went far and beyond to make sure that we had a lovely time. And of cos the Hydropool,the room and hotel location were just the icing on the cake.
December 30, 2012
Rated 5 out of 5 by Granpop2Seven Great Location
!st visit to Edinburgh. Staff at Front Desk were GREAT. Bent over backwards to help us find our way around from patiently going over city maps with us to printing and reprinting train schedules and even cancelling reservations at other hotels for us. Hotel is within walking distance of just about everything in Edinburgh,
Room was comfortable but not crazy about lighting and design of bathroom but
would come back without hesitation.
Be careful using mini bar for storing anything of your own. Every time you move something in the refrigerator it incurs an electronic charge! Staff graciously removed all charges for us.
July 30, 2012
Rated 5 out of 5 by IainM Ideal short spa and food break
Just spent 3 nights to celebrate our Silver Wedding. Spent a day in the One Spa and ended up eating in One Square two nights running - would have gone for 3-in-a-row but we had a reservation elsewhere for the final night. Both spa and restaurant exceeded our expectations - we'll definitely be back.
February 23, 2013
Rated 5 out of 5 by DecadeWed Exceptional location and amenities
We enjoyed the use of the pool at the ONE SPA. If we understood better, would have been prepared for joining the spa for more options.
The hotels location was perfect for walking anywhere and the weather while we were there was unseasonably warm and sunny. Great trip, great hotel choice.
February 18, 2013
Rated 5 out of 5 by Gessica75 Couldn't be better
This holiday was perfect, starting from the room with great view, to marvellous SPA.
I would like to thank the reception staff, they all were helpful and kind. But all the staff was, indeed.
In room dining was above expectations.
December 27, 2012
Rated 5 out of 5 by Lisa30313 Join the Club!
The welcome, service and facilities at the Sheraton Grand Hotel & Spa, Edinburgh -Club Rooms - are unrivalled.
This is my third and most definitely not my last stay in this hotel! It's like a relaxation and rejuventation exlir.
August 29, 2013
Rated 5 out of 5 by MARGIN25 Great hotel. great staff, the spa let them down
I have to say that this was one of the most memorabale stays at any hotel that my wife and I have had. The staff without exception were attentive, friendly happy to help and very warm. The location of this hotel and the view of the Castle were fantastic the food was fantastic the spa was a let down. Michelle was very helpful the first day that we arrived other than her no-one really seemed interested in helping us with any part of the Spa or the Gym. At one point I went to use the toilets in the locker room but could not due to the seat being covered in urine amongst other nasties. I told one of the staff who responded by walking away from me whilst saying "were to busy".
I had to return to my room to use the toilet. No tour of the gym or its electronic machines was offered or given, I was pointed in the right direction with a smile at least. Some of the areas of the "thermal experience" were unoperational without explanation. In summary great hotel experience shame about the spa.... it would have been easy to avoid this review by caring about their service.
March 5, 2013
Rated 5 out of 5 by Lou2602 Fantastic stay
Spent my birthday at the Spa and an overnight stay. The hotel was excellent; room was so comfortable, clean and kitted out with everything I needed (at last, a decent hairdryer in a hotel!).
February 25, 2013
Rated 4 out of 5 by david31 Edinburgh's best hotel
Excellent all-round stay. The staff were very friendly and professional. The facilities are as good as you will find anywhere in the city. Very comfortable and peaceful.
September 3, 2012
Rated 5 out of 5 by RafKam Excellent
Despite the not-so-glamorous location at something of a crossroads between interesting points of Edinburgh, the newly refurbished Sheraton is a great place to stay. Rooms are very modern and pleasant, views of Edinburgh Castle are amazing, and staff is friendly and attentive.
Stayed here twice whilst the refurb was still going on, but despite the minor nuisance of a temporary reception, rooms fully exceeded expectations. Got upgraded to Club Rooms with access to a nice Club Lounge, very good selection of drinks and canapes in the evenings, and a somewhat more disappointing breakfast, although breakfast could be had at the main restaurant.
An unexpected highlight of the stay was room service: in a city where nights are cold food options aren't that great (especially on Sunday nights!), it was well worth staying in an ordering some of their pasta dishes which were positively great and very good value.
Spa is very good, but can't help thinking access should be complimentary, at least to Platinum members (see Le Meridien in Stuttgart, which has a similar spa, and free access). The gym though, was very big and well equipped.
April 11, 2012
Rated 5 out of 5 by GillyB Sheraton Edinburgh
We really enjoyed our stay at the Edinburgh Sheraton. Thank you!
January 3, 2013
Rated 4 out of 5 by visitornottourist luxury, but t's need to be crossed
We booked a castle suite. To the hotel's credit, the room really was a suite. All too often you just get a big room, which they call a suite, but this actually had separate bed- and living rooms. Nice.
My point of criticism, is that housekeeping should be a bit better. For example. When we arrived, around 4pm, there were dirty plates outside our room, probably left there by the previous guests. The dirty plates remained there for quite some time. Also, when we prepared coffee during the day, housekeeping would not clean them during turn down service.
Final point of criticism: the shower was beautiful, but the water pressure was too low.
Still had a good time, and would recommend the hotel.
August 11, 2012
Rated 5 out of 5 by Jacquie63 Perfect relaxation break!
Just enjoyed a Relax and Revitalise spa package as a surprise treat for my daughter's 30th birthday. Everything from our Castle View room to the spa treatments was excellent and made this break a really special occasion. PikWa at reception was exceptionally helpful and made us feel very welcome. Will definitely return soon.
August 20, 2014