Rated 1 out of 5 by bigs horrible experience
I booked on the north tower as this is newer. When I arrived I first was told no room was available on the north tower. Then I asked why my reservation was accepted. Then I was told that the room is not yet cleaned even though it was 4:30 pm already. I was offered a room on the south tower which was OK since my choice was to drive back to Seattle, find another hotel or just accept what they give me.
They should not accept reservation if they can't fulfill it. I think their excuses are lame.
August 29, 2012
Rated 3 out of 5 by msd73 Poorly maintained property
Although I received a complimentary Platinum upgrade, it was only after I was put in a tiny room that didn't even fit my suitcase past the front entrance. In my second room, the air conditioner didn't work. I called three times -- once on each day -- to request that it be repaired. Each time, I was assured that it was fixed. However, the thermostat was set to 17 degrees Celsius, yet the temperature of the room was 28 degrees Celsius. I was there during a heatwave in Vancouver on the 31st floor. Barely slept as a result of the poorly maintained room.
The club lounge is convenient but very bare bones. Breakfast is very simple. There isn't often enough seating in the lounge during breakfast, so plan to have to take the food back to your room -- of if you get a table, plan to have to clean it yourself.
August 6, 2012
Rated 5 out of 5 by supatight80 Wow....Big changes for the better....
I used to despise this property many moons ago due to frontliners (then) being so snooty and unprofessional. But wow, I guess after many years not coming back here, things have changed for the better.
Very friendly check-in front desks. Entertaining, accomodating and just a pleasant check-in experience. Even when I was on a BRG rate, they upgraded me to a 1 bedroom suite right beside the club lounge without me asking for one!
Better selections of food as well so I am quite impressed with the complete turnaround from my previous experiences here to an amazing 2 night stay!
Great job to management new core values that service with a SMILE goes a long, long way for customer satisfaction and loyalty.
February 23, 2014
Rated 1 out of 5 by anon44 Not up to expected standards
Two elevators were under repair for at least the four days I was there, so average wait time was 15 minutes (waited 20 min once).
The nearest ice machines, above and below my floor were broken, for at least the four days I was there.
Room was serviced no earlier than 4 pm each day.
Fridge, coffee maker, etc was inside the closet.
February 22, 2015
Rated 5 out of 5 by Goofy TAKE YOUR CHOICE!
I have stayed at this lovely facility for many years. And just one time there happens to be a broken elevator. Broken elevators happen right?? Normal?? So it takes a little longer to get to where you wanna go, you meet some great people while waiting, you make some new friends, you help people get to where they need to be. Then you look outside, and enjoy beautiful greenery, watching beautiful flower gardens coming to life (IN FEB!) smile, you say Thank you God for this beautiful view, for the sunshine, for awesome staff here who cannot fix a broken elevator and are in the same boat as the rest of us but still being courteous and pleasant. I enjoy the delicious food and am just plain thankful for a beautiful place I call my second home my happy place while I recover and get well. So take your choice, in the big scheme of things a broken elevator is a very small price to pay for a beautiful stay at the Sheraton in early Feb Spring:) I dare you to try it!!
February 20, 2015
Rated 4 out of 5 by Brent64 Good hotel, great location
We had a good experience staying at the Sheraton Wall Centre for pleasure. The rooms were good-comfortable bed, good view-south tower, washroom was nice and clean. Couch in living room is getting worn down, sinking in the middle, fridge was not working but call service desk and serviceman came up quickly to fix and got new remote because it wasn't working. Staff is courteous and helpful when asked, from doormen, front desk and servers in Club lounge. Location of the hotel is great, lots to see and do on Burrard, close to Robson, Granville st. Fairly close to skytrain, very easy to get around on a budget. I would certainly stay here again.
November 18, 2014
Rated 1 out of 5 by Group11 manager unapproachable
Booking benefits are not consistant among individuals. Manager was not helpful at all as he would not come out of the back room to discuss issue at hand.
Other staff were very curtious.
June 18, 2012
Rated 4 out of 5 by mbluecpa A good choice if you get a good rate
This is not my top SPG choice in Vancouver, but it can often be the least expensive by a significant margin and when that is the case, it is a good choice.
The hotel is quite large and divided into two towers; the North Tower is newer but the Club Lounge and all suites are in the South Tower. Several large tour groups were staying at the hotel while we were there, and we did find ourselves sometimes waiting a few minutes for an elevator as the 30+ stories are served by only four elevators.
Our room was a Junior Suite, which had an odd layout with a king bed and living area in one room and a double bed in a separate room, but was plenty large. Furnishings were comfortable but definitely dated (an orange leather club chair, for example). The Club Lounge had the usual offerings with an espresso machine and beer/wine service in the evening. It also has great views and a small terrace.
While checking out, I did have to ask that two charges be removed from our bill: one a twice-posted bar tab and the other for two days of parking charges despite being on a parking-inclusive rate. The front desk agent handled the corrections quickly, but do be advised to review your bill!
June 17, 2013
Rated 1 out of 5 by yannis Sheraton Vancouver
Rooms extremely small for the price.
Self parking was imposible
September 10, 2012
Rated 3 out of 5 by WMJ68 Time to Upgrade
I have been staying at this hotel for 10 years and always enjoy the staff and service,.
It is , however, time to reinvest in this iconic hotel. Furniture, the spa, the restaurants, and general decor all need a facelift badly.
The 90"s are over and yet the furniture remains.
Please sublease your restaurants to someone that cares about good food.
One good restaurant, a good pub and a Cafe Artegiano would do wonders for your business.
Thank you- feedback is given because I love staying here and want to continue to do so!
December 16, 2012
Rated 5 out of 5 by 1wooferguy Great stay in a Junior Suite on 21st floor
We thought the hotel was very nice. Bed was comfortable, room was spacious, very clean, modern, great view, nice feel to it. The parking was $30 a day but if you park at Pacific Center 6 blocks away it's about $15. There are a couple of towers so you may have to walk a bit from the main lobby. It's a great location, close to Robson Street.
January 13, 2015
Rated 1 out of 5 by Kale89 Room was the most unsatisfactory stay at a Sheraton ever .
So, it's with sad regret that my first ever review of this hotel is going to be a bad one. My husband and myself came down to Vancouver for a quick weekend visit. We love Vancouver and we couldn't wait to come back to the place we called home for many years. Since my husband used to work downtown and has always wanted to stay at the wall centre location and I have always chosen Sheraton as my first choice for hotels , this was a perfect opportunity to experience this hotel.
So, lets start with the arrival, as usual the customer service from the staff at sheratons in my opinion is well above average and this experience was no different. I found the staff very friendly and attentive to our requests. We usually stay on the club floor because for the extra money it includes the club lounge which usually has a fabulous breakfast and evening appies. So anyways, we got up to our room, it was satisfactory. Definitely not the nicest Sheraton but for our needs it was just fine and very clean. We went to the club floor for the appies and I have to say I was beyond disappointed , we are used to the Sheraton in Calgary which has a huge array of hot and cold appies, more than enough for dinner. Sadly this was just not even close to being the same... Bean burritos? Really? For my extra 70-100$ per night I expect to get something a little more special than late night convenience store hang over food. Whatever though we really wanted to have a good weekend so we looked past it. Then in the morning we went for the "breakfast " and same thing I could go get a breakfast sandwich for $3 and be way more satisfied with that then the crap they served. Then on the second day the toilet started to not flush properly, fabulous right? We had to take off the back of the toilet lid and hold the metal cord thing up just to make it flush. It was too late in the evening to get ahold of someone as the concierge desk closes pretty early in the evening, or just no one answered. Then on top of all of this the air conditioner was broken, so at 2:50am I finally went downstairs to the front desk and I explained the situation about the ridiculous heat and they tried to get a fan up in our room, unfortunately this time the desk didn't seem to interested in getting us help however she did call for someone while I was there. About 25 minutes later someone comes up, I told them I would wait outside because my husband had finally fallen asleep and they were really awesome about that, didn't knock on the door or anything. Unfortunate they didn't have any more fans so I had to suck it up, and trust me opening the windows& curtains didn't help much. I again explain this in the morning upon checkout and didn't really get the customer service I was expecting. I'm not saying I wanted my room for free or anything , however, my family has been dedicated patrons to the Sheraton hotel group for over 15 years and is usually our first choice and I did expect a little more sympathy to our situation . He did give me an extra 1000 star points, which was appreciated but didn't really feel like they were going out of their way to make sure we were happy.
All in all I will always be a Sheraton fan , however, I will NEVER stay at the wall centre location ever again. It was so beyond disappointing, and to be a honest a little heartbreaking considering my husband works out of town and we only get to see each other once a month and we were really looking forward to a weekend away together.
May 5, 2013
Rated 5 out of 5 by Goofy Life + Death, Rain or Shine With Family
There is no better place to be than this lovely comfy homey hotel located in the heart of downtown Vancouver with my choice of 2 churches to attend when the death of a loved one hits suddenly, rain pours down before the gorgeous sun appears to let me know that all will be well. A family girls getaway even in the rain can be a charming experience inside this lovely hotel with special staff:) The hot tubs in fitness centre and lovely mellow pianist in Bar 1 Romero was a welcome bonus to my stay. Not to forget the famous Sheraton Risotto Balls + dark chocolates made my stay wonderful and comforting caring + fun staff!
January 26, 2015
Rated 4 out of 5 by DINGA65 Great Experience
This is the third time in two years that I have stayed at this hotel. My priorities are comfort, location and good service. The Sheraton Wall Centre meets them all for me.
February 15, 2015
Rated 5 out of 5 by Laurie74 Awesome view
The staff was excellent, I reserved the room and had requested top floor with a view of the city....that is exactly what we got. When we checked in I confirmed that we were up high and the front desk lady moved us even higher, awesome! The room was perfect, the beds amazing. My daughter had just gotten back from 3 months in Europe and ended up sleeping till noon....she said the bed was so wonderful she could of slept all day!!
I would recommend this hotel to anyone looking for closeness to downtown, walking distance to everything!! Shopping to sight seeing and the transit and water transit to North Vancouver is all just a short walk, not to mention restaurants as well....everything you can think of close by....and the price was right tooo! We will be staying here from now on when we visit Vancouver!
August 13, 2012
Rated 4 out of 5 by shirokuma Great Check-in Experience
The check-in was especially smooth and professional, the room airy and spacious and bed comfortable, During my stay, the Club Lounge food very nice (chow mein, smoked salmon, etc.) although I was told by the attendant that that day's offering was special and that he had never seen such food ("it's usually pasta, pasta, pasta"). Nevertheless I was VERY satisfied! I liked that both Nespresso and regular coffee was available in the Club lounge.
September 2, 2013
Rated 3 out of 5 by LeahW Good Stay
We drove in and felt confused as where to pull in. Wish it was clearly marked. Stood in the wrong line waiting to check in. Felt silly. Bell Man and Valet was great. Front desk gave us wrong directions to the pool. Took us ver 45 minutes to find. Need better hallway signs. The rooms do get lot of street noise and I found it difficult to sleep. I can hear neighbors really well. After check out a day later we forgot a most important blanket of my son when we called back to find it they seem NOT very interested in finding it. Could careless. I really wished your hotel cared about clients person articals if left behind. Also Parkin g fees are way too expensive.
July 27, 2012
Rated 5 out of 5 by Scubasteve This was a superb Sheraton property
I used points to book a stay for myself and family members for a quick visit to Vancouver. I was pleasantly surprised by the friendliness and helpfulness of the staff and the quality of this property. We were upgraded to a two bedroom suite on the 31st floor and had amazing views of the surrounding ocean, mountians and city scape of Vancouver. The lounge was excellent and the facilities were very nice. I recommend Sheraton Wall Centre!
November 11, 2013
Rated 5 out of 5 by Goofy BEAUTY AT THE SHERATON
If you want to experience the glitter, the lights, the simplicity of beautifully decorated trees &&&&&& the lovely care and service of staff, then just take your chance and enjoy 1 or 2 or even 4 nights at this lovely hotel. A must experience especially at the Christmas season, where you will be served with smiling friendly staff and attention to all your needs. Great venue for Christmas parties shopping getaway or just capturing the beautiful sights and lights in downtown Vancouver> PSSSSSS The Sheraton Risotto Balls are THEE BEST in the city!! A must try!!
December 7, 2014
Rated 3 out of 5 by Hello12 Some ways to go
Hotel was in great location and bed was excellent. That*s the good news. Check in was nothing special no mention of my status nor was the Starwood Preferred area prominent. I was in line and had to let the reception area know I was next. There was no mentioned about needing help with bag. Later in the evening I was at the other location since there are two locations to check in (was not noted in hotel info). The second encounter not very good either, we were virtually ignored for 5 minutes while she talked on the phone. its nice to say I will be with you in a moment. My whole point is I stay with many Starwood properties (worldwide) this one needs improvement.
September 27, 2012
Rated 2 out of 5 by JamesS Not happy with my stay
Below average service.Staff training may be needed.
Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping.
I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality.
Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change.
The sound isolation of my room is not good, hotel is 20 walk from ocean.
Finally decided to cut my stay from 5 to 3 days and move to another starwood property.
During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time.
Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here).
May 10, 2012
Rated 5 out of 5 by Oldcarguy Excellent Staff and Room.
We stayed at the Wall, our friends at another hotel and for the same money, we got the much better place. Stacey checked me in and began my fabulous experience. She is a wonderful ambassador for the hotel. The room is very comfortable and clean. Good location in Vancouver. Great place to stay. All the staff we interacted with made us feel important and valued. The higher, the better.
August 4, 2014
Rated 4 out of 5 by cnwo4life Great choice when visiting Vancouver
This property is centrally located for your visit to Vancouver. The rooms are spacious, the gym is superior than most other gyms and the staff are some of the best around.
Shelly from reservations helped me tremendously as did Gary from the Club lounge. Both always had the answers for all my questions.
If I had any critique it would be over the expensive parking rate. I think it should be a little lower.
June 24, 2012
Rated 5 out of 5 by Hagunos Walk This Way
I have stayed at the Wall Centre 4 or 5 times. So, obviously, I'd recommend it to others.
For my purposes, the location is great: I can walk (or take a very short skytrain ride) to most of the places I want to see.
Nearby there are pubs of different genres, movie theatres, food stores, restaurants (classy & fast food), and local tourist attractions.
You can walk to the ocean, to Gastown, and open air-concerts.
My room provided a lovely view, the bed was, comfortable, the temperature was right on.
My 4 days were thoroughly enjoyable, made all-the-more-so by pleasant assistance of Elisabeth on the 29th floor.
July 16, 2014
Rated 3 out of 5 by Lifetimer Life Time Platinum guest rating
I have been staying at this hotel since it was built. Over the years, it has been consistently very good until the last 3 stays.
The front desk staff seems tired, sometimes irritable. The housekeeping staff shows lack of attention. Lounge appetizers lack imagination and taste.
August 2, 2012
Rated 1 out of 5 by Vantoronto This hotel has horrible customer service
I have stayed with this hotel twice in the past month for a total of 11 nights. The room was satisfactory but not great. The room was only cleaned 4 nights out of the total 11, and the concierge staff was not helfpul and rude. Not what I expect being a SPG platinum member or of an SPG resort.
August 8, 2013
Rated 3 out of 5 by PDM5 Sheraton Wall Disappoints!
This hotel needs some serious upgrading to the south tower rooms, south lobby and club lounge. The phone system is archaic - I was unable to reach Guest Services nor retrieve voice mails. Staff are very pleasant, beds are great. This is the 2nd time I have stayed here - not much had changed.
August 22, 2012
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 4 out of 5 by Argy39 Central Location
My family and I stayed here for three nights on our way to a ski holiday in Whistler. Whilst I can not really complain about anything in particular I would rate this hotel probably more suited to the business traveller than a family stay.
The staff were all very helpful and gave us some great restaurant recommendations I just found the whole place a little bit "cold" and not the weather!! We had a two bedroom suite that more than met our expectations and was quite roomy.
The hotel is within walking distance of a great many good shopping areas and major attractions and as such is in a good central location.
January 19, 2014
Rated 3 out of 5 by Jimtraveller A good hotel at great location.
My top pick when I stay in Vancouver.
I stayed at this hotel with my family when we visited Vancouver.
Grea views from any rooms in either South or North Towers.
Choose South Tower when you have access to the Sheraton Club Lounge, which is located on the 25th floor of the hotel. The club lounge is well appointed with great mountain and sea views. Watch sunset is a great activity when you have great evening snacks and some cool drinks.
The location is very convenient - steps away from many great restaurants and a lot of amenities such as Timmy and Starbucks coffee shops, the Art Gallery, and only about 5 minutes walk to the Canada Place where you can have a wonderful self-guided walk to the convention centre and the Fairmont Pacific Rim Hotel which are great to explore.
Front desk staff and club lounge staff are both wonderful!
Pick the coner delux rooms if you can as you will have a wonderful view and more windows for views and lights. The corner room is a bit more price but it is worth it.
1) Platium upgrades: 2/5
2) Wifi: tedious, relogin everytime my computer goes to energy-saver mode: 1/5
3) The power of our door lock went off, and we spent almost one hour that day to get it sorted by front desk and security: 1/5
So the downsides brought the hotel rating for me for this particular stay to 3/5.
September 25, 2014