威基基喜来登酒店

  • 美国
  • 夏威夷,
  • 火奴鲁鲁
  • 卡拉卡瓦大道 2255 号
  • 邮政编码 96815
  • 地图

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Rated 4 out of 5 by 718 reviewers.
Rated 3 out of 5 by Hotel Experience When I decided to stay at the Sheraton Waikiki I had high hopes and expectations when it came to staying at the hotel. However, I was sadly wrong and disappointed. Upon coming to the hotel i felt the lady who checked me in was friendly. Then the next day came where my room key did not work. My boyfriend tried and i tried getting into our room but could not. We happened to see a house keeper on the floor and asked her for help and she tried and said you need to go downstairs and get another key and just simply walked away. I felt that was unfriendly. I wish she would have called the front desk to send someone up instead of just telling us to go downstairs and do it ourselves. I don't see the customer service in that. I was already kind of annoyed while going all the way back to the lobby. When i got to the front desk and told the lady what was wrong she acted like I was wrong or something. Not even a sorry about making you come all the way downstairs or anything. I was very shocked! I expected this hotel out of all hotels to have the most ALOHA spirit but I was wrong. But don't get me wrong the bellman seem to be more friendlier than anyone else in the whole entire building. Another rude situation I experienced while staying at the Sheraton was at the RUM FIRE bar. I went to get a drink and the boss on duty was friendly. However, the bartender lady was not as nice. When she was done making my drink she didn't say oh here you go or anything just left it on the counter for me to take. I was again disappointed. So you ask me if I would stay here again? Maybe, for the pool and friendly bellmen but I would think twice about it. 2013年4月16日
Rated 3 out of 5 by Needs Some Room Renovations Location in Waikiki is very good with walking distance to most recognized shops and restaurants. Beach is wonderful and pool is fun for all ages. 2013年4月15日
Rated 3 out of 5 by Great spot Our view was spectacular except when we wanted to sit down on our deck. The cement wall on the deck is not good to see through. The infinity pool is awesome. The Staff were very nice/. 2013年4月5日
Rated 3 out of 5 by This hotel is in a great location First, I am totally disappointed with the Hotel Rates. When I book a hotel I expect all fees to be discussed upfront. It should $325 per night all taxes and resort fees included. Because no matter what $325 per night is what you will end up paying, there is no choice. So why advertise and lure you in with $260 + + +? We have to budget for the $325 not the $260, it is just deceiving. These additional fees should not be in the fine print. It should be front and center with the base rate. In addition, the hotel could use some refresh and uplift. The doors of each room look like bunkers. There are no drawers in the room and only one sink (at least in our bedroom). Every room should also have an IPod dock. The hotel is in a great location but it looked too much like a Vegas hotel instead of a Hawaii hotel!!! 2013年3月24日
Rated 3 out of 5 by Disappointing The property has a nice location, but the rooms are very spartan and tired looking. Certainly not the same as the pictures on the website. Also, I used Starwood points, which in theory "reward" frequent Starwood guests. Instead my "city view" room was overlooking their parking garage. One of the worst rooms and views I have ever had at a hotel. When I asked to be moved (I had a morning check in), the "friendly" staff insisted they had no other rooms available. Very disappointed in Starwood as well as this property. Next trip, I'll definitely be staying elsewhere. 2013年3月21日
Rated 3 out of 5 by Needs improvement in some areas After staying at the Sheration Waikiki many times, I feel the standard of service has fallen. The carpet in the rooms were not vacuumed well as I when I dropped something under the bed, there were still large crumbs of foods left from previous guests. Also behind the curtain food crumbs had been left and not cleaned. The bathroom was also of poor cleanilness. I had dropped a part of the hairdryer on the floor and left it there to see if housekeeping would pick it up and it never was. The water tap had toothpaste around the faucet from a previous guests mouth and that was never cleaned off. That to me was disgusting. Also we booked a wake up call and it never came. 2013年3月20日
Rated 3 out of 5 by Room & Noise I was not happy about location of room on the week-end, when the front desk knows thier is live music right under me until after midnight, it would of been nice to let me know. I had to change the room just to get some rest. So I was not happy at all about the change of room or not being told upfront when I checked in. 2013年3月12日
Rated 3 out of 5 by the pools are wonderful while i know iti is difficult to accommodate customers who arrive before the 3pm checkin, our flight arrived in honolulu at 12:30. We were at the hotel by 1:15 and since a room was not ready, we had to take our items to the public bathroom to change, lug our bags back to the bell desk and i had to lie at the pool with my purse since i was not comfortable leaving it with our luggage with bell captain. when we came back at 3:00 for our room, we had to wait a good 15 minutes to be tended to even though it was not terribly busy. more staffing at the bell desk at 3:00 when rooms are available would be good. this experience was quite frustrating. otherwise, it was a wonderful stay. 2013年2月12日
Rated 3 out of 5 by Several Dissappointments we didn't get 3 rooms on the same floor with ocean view as requested. Cleaning left curtain open several days and room was hot when we returned. We didn't get our SPG recognition or points last year or this year. requested a pen. Not pen left in room so we purchased one. No new ice bucket liner twice. Couldn't believe you charge $5 for an extra bottle of water. One bottle was not enough for 2 people. 2013年2月11日
Rated 3 out of 5 by needs better lighting we spent 2/7-10 2013 in the sheraton waikiki in Honolulu. we were upgraded to a suite atha had lots of counter and cabinet space but nothing in them. there was no couteousy bar/mini bar even. the bulbs in the lamps next to bed were to low wattage to read and i am 60. the shower was nice and strong but i was afraid the diverter was going to fall off. the curtains went the wrong direction when opeing the door to the patio. the included breakfast was good, plentiful and nicely staffed as the dirty plates were cleared if you went for more. coffee good. 2013年2月11日
Rated 3 out of 5 by Resort fee??? When I arrived at the hotel they explained that there would be a 'resort fee'. yes, you get things from this, but I had no idea it was compulsory when I made the booking. I definitely WOULD NOT say it's a good value and am disappointed that Starwood would impose a hidden fee like this to their guests. 2013年1月30日
Rated 3 out of 5 by Great location but needs improvement After a perfect week on Oahu's North Shore my partner and I moved to the Sheraton Waikiki for another week to enjoy what Waikiki and Honolulu have to offer. We have stayed in many other Sheratons and SPG hotels previously and this one unfortunately fell very short. The good things about the hotel: - location - you are right in the middle of tWaikiki beach and the shopping district - helpfullness of the front desk staff and domestic staff The things that need improvement: - the kids and adult pools are way too small for the number of guests. It was difficult to find a chair by either pool and the pool tended to be crowded. There were days where we thought it was just better to stay in our room than try and contend with a fight for a chair. - staffing for the pool needs to be improved. The waiters were run off their feet and we had to wait a very long time to be served. Also the towel staff would not take our towels but direct us to another spot to drop off our towels and then give us a card back. They treated everyone like campers rather than paying customers as they were too caught up in their own conversations - paper thin walls in the rooms. We could hear every little thing our neighbors did from opening their wardrobe to using the tap in the bathroom -domestic staff were great at cleaning the room however would not keep the noise down. The employees only doors for the staff were opposite our door and we were woken up at about 5 or 6 am every morning by the loud banging of those doors and the staff's conversations - the atmosphere of the hotel was very tacky and not what would be expected from a high quality refined Sheraton. For example, the lifts played the Hawaii 5-0 theme song or Elvis. There is more to Contemporary Hawaii than this cheesy music that could be played 2013年1月24日
Rated 3 out of 5 by Hotel stay Great to have Spg Bus. Preferred membership! 2013年1月15日
Rated 3 out of 5 by HOrrible pool service Had hotel pool guy remove items from our chairs, eyewitnessed and pointed out by guests, when asked for items back,"did not have them"! Talked to manager of pool guys was NO help...horrible pool service at this facility!!!! 2013年1月15日
Rated 3 out of 5 by sorry Staying at a Sheraton hotel used to be a special part of my travel. I felt that I was not treated like a guest rather a wallet. I would like to try your facility again sometime so that I can better proceed with an accurate assessment. I am not asking for any reductions in accomidations. My check in and check out were terrific. My room care was almost non-existent, pool side service needs improvement, the movies I ordered did not come through clearly they were digitized however when explaining to the desk my challenge they did not want to hear about it or give me compensation. Dirty plastic was not removed from the room daily, the toilet was not cleaned. I do not want to list it all I just hope that we can try it again someday. William Pinol 2013年1月14日
Rated 3 out of 5 by Too loud and pool ridiculous The ocean view is perfect and the staff was very friendly. However, the noise from the nightclub is obnoxious and ridiculously loud. Add to that a pool with chairs around it only available by renting, and it's just not a place for families. 2013年1月13日
Rated 3 out of 5 by spent all the renovation money downstairs After what was a pleasant experience upon arriving downstairs in the main lobby. I arrived to my very expensive 1 king bed room for my 9 consecutive evening stay and was throughly disappointed. The entrance tile floor for Rm 2946 was so out of level I almost tripped as I walked in. It carried through into the bath area at such a ridiculous angle it was almost unbelieveable. The doors had to be undercut so much that the noise and light pollution from the corridor was very distracting, especially in the evening. I Had to resort to stuffing a towel at the bottom of the entrance door each night. The actual finish on the room tub was very dated. Perhaps the term "refinishing/Respraying" a tub was not in the budget. Who ever had the idea of keeping the room sleek must have forgotten that travelers do like to have a fully backed chair to sit on once in a while. A nuvo backless floor stool is not very comfortable to the 35 year old and over set. Many thanks to the housekeeping maid who went and obtained a banquet seat chair for the rest of my stay- not very comfortable, but practical. My Ocean view was with the sliding doors that, because of the new lockset installed- did not allow the full seal to take place with it completly closed- so i was treated to the howling winds session on breezy nights. And come on folks- you cannot tell me you could not find it in the budget to put even one small piece of furniture in the room to place a bag on and clothes in side -- not just leaving it to lay everything out in some closet shelving space. I guess I am not hip enough to understand the thought behind having the bathroom mirrors on movable panels that open up into the sleeping area. if it was for ventalation- a ceiling fan with in the light would have been less expensive and more effective. Your Staff is great- very friendly, helpful- but they really couldn't help me with these items about. Do not think I will book into this Hotel again. 2013年1月11日
Rated 3 out of 5 by Disappointing trip We were transferred to this hotel from the hotel where we originally booked our reservations. We were not consulted about this transfer, just sent an email telling us to check in at this hotel. We prefer the other hotel because it is in a more convenient location, is smaller and the workers are friendlier. We were not happy with the unexpected transfer. 2013年1月6日
Rated 3 out of 5 by Great food and kind room service The most crowded week of the year. No lounge chairs to be had anywhere - the beach chairs rent for $45. Beach towels were skimpy. Forgot our wake-up call. Couldn't see the infinity pool, because packed with chairs and people. maid service was impeccable. Food everywhere in the hotel was very good. Next time I would stay at a smaller, more adult space. This was perfect for families with small children. 2012年12月31日
Rated 3 out of 5 by Christmas Eve in town Me and my husband decided to treat ourselves to a staycation in Waikiki this year for Christmas. We chose the Sheraton Waikiki as we had stayed there before and really liked it. The check in process was slow, but once we were checked in,the room was good and the view was amazing. Being as it was Christmas Eve, things were a quiet festive in Waikiki. However that all changed at about 10:00pm when it sounded like our neighbors were having a party. When we went out on the lanai to see where it was coming from, we discovered it was not the neighbors but it was coming from Rum Fire. Now mind you - Rum fire was 8 floors BELOW us. After listening to this for about 45 minutes - with the music getting louder and louder, I finally called the front desk to be told that "Well we are a hotel and it is a night club that goes until Midnight". Really, because I was pretty sure it was a hotel and I was a paying guest..... I was told that they would send security over to see if they could turn down the music. After another 10 - 15 minutes, the music FINALLY was turned down. It was to the point that we almost left. If this has become the "norm" here, we will reconsider our Staycations as it was NOT RELAXING at all. 2012年12月25日
Rated 3 out of 5 by Good and Bad The good; public areas and most of the hotel staff were excellent. The bad; rooms need updating and cleaning, pool staff lacked any sort of management and were generally unhelpful, hotel design created a wind tunnel effect at the kids pool area. Overall, just OK. 2012年12月24日
Rated 3 out of 5 by People Factory I am an ambassador Platinum and I was expecting a bit more acknowledgement but I felt like any other economy guest. 2012年12月19日
Rated 3 out of 5 by Great location! Overall the hotel was good, not great. There are a few great things about it. Great = location, on the beach, next to shopping, very central Waikiki. Tourist hub for a lot of Japanese so the lobby is ultra bustling (some people think this is good, others hate it). Good = convenience, restaurants were good but a few are pricey, market in the lobby, Peet's, Ice cream, other shops, activities, pool tables in lobby, nice pool for kids and infinity view pool for adults. OK = rooms, standard rooms, beds are not very comfy and neither are the pillows Bad = SPG members don't seem to get anything extra, in fact I got a room in the back facing the other hotels with courtesy loading dock noises at 6am every morning. Very disappointed. Don't stay here if you don't face the ocean 2012年12月2日
Rated 3 out of 5 by Rooms are out dated Property is very nice but rooms need to be upgraded; small and dated bathrooms; small tv; sparse furnishings; autotemp on airconditioning did not owrk and ran continuously. No recognition for SPG status or upgrade. 2012年12月1日
Rated 3 out of 5 by Gr8 location, smaller rooms, svc still needs work... Stayed at Sheraton Waikiki several times, before & after the "pretty lobby" Reno. They get enough traffic that they don't care to upgrade on the svc, but that doesn't mean they shouldn't. The pool lounge chairs are old & some torn. Staff will give towels to people w/o wristbands. Hallway to my room smelled of cigarette; complained that evening because was woken up from smoking AGAIN!! Was told they had to catch them w/the lit cigarette in hand, for them to do something. This went on for 3 out of 4 nites. Mgr finally sent an ion machine to clear the smell in my room. The TV remote channel up button sticks & the down button stopped working after 10 clicks. Had to hit it constantly. And no, I didn't call u about it. Figured it wouldn't get me anywhere. Went to The Edge bar on the last day. Very disappointed in the brown beer puddle stench on the corner seat floor, facing ocean. Ordered a cheap, but WEAK Mai Tai, no snacks given---everyone else had one..?! So, I promptly headed back to the pink hotel for a proper last Mai tai. You guys have 2 great hotels left & right of you. You should try to aspire to be one of them. You have the outside new sheraton, but internally it's still the old Sheraton. 2012年11月26日
Rated 3 out of 5 by disappointing visit to Sheraton As a Starwood gold club member I was excited to visit the Waikiki Sheraton using acumulated starwood points. I've traveled all over the world for business and have been very satisfied in Sheraton as a brand; earning points, and occasionally being delighted by both the properties and the staff services. Since I was traveling with my family on vacation this time, I had asked for upgraded room considerations including using additional points if necesary to upgrade my room; I was disappointed with the room, and I was very disappointed in the Waikiki staff and visit in general. Our flight arrived at the island in the morning, and as might be expected the hotel wasn't able to check us in right away- but I didn't expect to have to sit around until 3:30 waiting for a room to be available since the hotel has several hundred guest rooms. My luggage sat at the curb near the valet stand for 6 hours and was never touched by the Sheraton staff- I finally had to go get it and bring it to my room. I found the staff and facilities to be adequate, but nothing at this property was generous. The property is old and needs to be updated. I was clearly a number and not a name to them. I won't be going back... 2012年11月24日
Rated 3 out of 5 by Suite was dark like a cave We were upgraded to a mid size suite. It was run down and while the view was nice from the balcony, the rooms were dark and cave like. The bathroom was oddly very hot all the time too. Would have preferred the standard ocean facing room we booked on a high floor over this 'suite' 2012年11月22日
Rated 3 out of 5 by Not enough staff at check in Only 1 person for Gold/Platinum line. when i asked the guy at the other desk who was just standing there if he could help spee things up he said he was only able to help the regular line. Really? Not very good service. And he did not seem to be bothered by this. i waited 20 minutes while the regular zipped by. 2012年11月13日
Rated 3 out of 5 by Friendly staff, great location, dated decor The positives: the location, the club level, the friendly staff The negatives: the room was dingy, and, worse, filthy. Unfortunately, we asked a manager to resolve this for us and got happy talk but no satisfactory resolution. This was surprising to me, as it's a first for me at a Starwood Hotel. 2012年11月7日
Rated 3 out of 5 What's with the towels?? a great location. my wife and 2 kids enjoyed the 3 nights prior to our cruise and the 4 nights when we returned after, however there are a couple of points i feel i need to mention in the interest of providing service feedback. on 2 occasions we needed to call housekeeping to get an additional towel brought the the room even though there were 4 guests - only 3 towels were left. we also returned to our pool lounges one day to find that our pool towels had been removed from on top of our backpaks and we had to return to our rooms dripping wet through the hotel. pool staff told us it was time to 'clean up'.? when checking in for our 1st stay we were offerred a bigger room however when we checked in for our second stay we also requested a similar room and told that we had been given 'a bigger one' however when arriving at our room it was clearly much smaller than the room we had been promised and we felt like we were told it was a bigger room just to get us away from reception. our room was not ready by the promised 3pm check in time as well. finally, as an SPG member i have received my September statement and the stay is not showing although i gave my SPG member number when checking in. not all bad, the view from the 30th watching the sunset was amazing and one of the best locations in Waikiki. 2012年10月16日
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