Rated 3 out of 5 by TonySF Great hotel with lovely facilities
The hotel has one of the nicest pool in Wakiki. The infinity edge pool has a fantastic view and is lovely to hang out all day. Food in the buffet is very good, pastry and bake goods are exceptionally well. Lowson Station is better than the normal sundry shop.
September 27, 2012
Rated 5 out of 5 by KimberlyK Too short of a stay!
We had a great time, and can't wait to go back. Floating on the bean bags in the pool was so relaxing and such a great idea! The service was great... and the hotel is located in such a great spot. Everything was perfect. The club lounge was a nice addition.
September 23, 2012
Rated 4 out of 5 This hotel is excellent for family
We stay at Sheraton Waikiki for 6 nights. Our 4 yrs old son has a good time at Keiki pool and waikiki beach. We love Kai market restaurant, they have variety food for all of us. We leave your place with smile and best memory Thank you. We'll be back again.
August 25, 2012
Rated 1 out of 5 by Dissapointed123 Disappointment
Sound isolation of the rooms was dreadful. Footfall and conversation was easily transmitted through the walls. The club Rum Fire completely disrupted our sleep. Not a family friendly environment. People in the suite below were smoking pot on the balcony.
July 2, 2013
Rated 5 out of 5 by Syrios1 This hotel has the best location and view
The best hotel I've ever stayed at. It is a huge gorgeous hotel with a great location for shopping and site seeing. It has great shoppes and restaurants inside and a koi pond. Also the ocean view is amazing. Will defiantly stay there again in the future.
December 18, 2012
Rated 5 out of 5 by Gb1971 The whole Family was very impressed..
Overall great experiences. We really wished we could have stayed a few days longer. The Sheraton team staff were very helpful and imformative. I was really surprised at how fast the services were upon request. Thank you for making our stay memorable.
August 6, 2013
Rated 5 out of 5 by Vegas702 Well done
Your staff was great. Our room was upgraded that made the trip more special. It was our first trip to Hawaii. The dining meet our expectations and more. The staff are very friendly and helpful to any questions we had. The location was very convenient.
August 12, 2012
Rated 2 out of 5 by grumpydad My Stay
Great location and pools, rooms need upgrade, some staff need an attitude adjustment. Paid for large suite and got a mid size suite. Then we moved into a large suite which had ants in the living room and bathroom. Moved again and was told, I'm sorry.
November 27, 2012
Rated 5 out of 5 by Momsgirls17 Love This Hotel
My family and I love this hotel! It's a perfect location on Waikiki Beach. The only thing lacking in the room are drawers. I know the closets have the shelving, but drawers would be a great addition. Other than this, it is our favorite hotel!
September 17, 2013
Rated 5 out of 5 by KASC2013 Great for a group of friends
Travelled with 3 others, stayed in a ocean front deluxe double room. Great view from the 22nd floor, the club lounge was excellent, great breakfast buffet and evening food was enough for a meal! Awesome work! There are heaps of lifts so you don't wait a long time. Tea and Coffee in the room and a small fridge which was excellent. Food in the hotel was fantastic, and the convenence store in the lobby stayed open late which was great. The spa temp was very very hot, so you had to be carefull but the pools and water slides and Waikikii beach right there was amazing. There were even huge turtles swimming right next to the hotel, and you could see them from our room. Pool staff were fantastic, and we had Gold SPG wrist bands so that the staff knew and they were always extremely helpful. The self car parking was right next to the hotel and easy and safe to park. Stacks of shopping and other foods options right next door aswell. Awesome location on Waikikii. My only regret was not staying longer :( We definately be back at the Sheraton Waikiki.
January 27, 2013
Rated 5 out of 5 by 808norm Great Service
Living on another Island I have traveled to Oahu many times for business, but stayed at another Hotel. This was our first stay here at the Sheraton Waikiki, and wont be the last. Loved every bit of our stay here and we are coming back for more.
December 30, 2012
Rated 2 out of 5 by rob77 Needs renovation!
We used to stay in this hotel 25 years ago. I don't think the rooms have been renovated since!! Although we had a great view of Diamondhead--the rooms NEED work!! The tub was chipped and peeling, shower curtain dirty, room had no color--bland.
February 25, 2013
Rated 4 out of 5 by pappion7 It command a exellent view !
I spent 4 days at 16th floor ocean front room in sheraton waikiki with my wife and a young daughter.
I was surprised at the view over the window.
I had never seen it before.
It is like a beautiful picture~, great beach and diamondhead.
September 25, 2013
Rated 5 out of 5 by Vaughn1257 Excellent location and features
I stayed 11 nights. I had a room with 2 double beds and ocean view. First time to Honolula and Hawaii. I was extremely happy with all features, The family pool was excellent for my young children (6, 8) yet we had the choice of going to 2 beaches on each side of the hotel. We generally went to both each day. The pool staff were excellent. The activities coordinator was also very helpful to guide me to places and things to do. Check in went very quick and the first night I took the valet parking as we were in late and then switched to self parking which was accommodated with not problem. When ever I went by the registration area there never seemed to be a long line and there was up to hotel 6-7 clerks on at times. We ate breakfast at the hotel as part of our hotel package each morning and it was excellent. Staff were always friendly and also responded to any reqests quickly. I also found the resort fee of $25.00 to be a good deal as I used all the features of it including high speed internet, self parking and the 1 hour international calling.
November 21, 2012
Rated 4 out of 5 by risamti Delay cheak in time
We had a excellent time at this hotel.
The view is in front of th diamondhead,two balcony,big room.
But I have one point unsutisfied.
We cannot cheackin the time promised.
We can cheak in 3pm past 25minits.
Except this I'm very sutisfied.
July 29, 2013
Rated 4 out of 5 by LINAdubai Suite had great feature
The suite we had was excellent. It was newly renovated l believe and everything was perfect. The toilets had automatic BD system, However the breakfast at the lounge could vary a little as for long staying guests we have the same everyday.
July 23, 2013
Rated 3 out of 5 by Tooloudridiculouspool Too loud and pool ridiculous
The ocean view is perfect and the staff was very friendly. However, the noise from the nightclub is obnoxious and ridiculously loud. Add to that a pool with chairs around it only available by renting, and it's just not a place for families.
January 13, 2013
Rated 5 out of 5 by ShoNuff808 Aloha Spirit
The staff at this hotel truly demonstrate the Aloha Spirit. Kai market was wonderful! And there's no better experience than enjoying a cocktail while floating around in the infinity pool!
December 9, 2013
Rated 4 out of 5 by QWJJ Price does not meet expectation
When I looked at this Hotel on line I was expecting much more than this. The Hotel was not bad, but in my opinion not worth the cost. I had also asked for a view of the ocean. I got that, but it was in between two other Hotels.
September 25, 2013
Rated 5 out of 5 by Manju Great Vacation Spot
This Hotel gives you fun in the sun as well as fun after sundown. Great restaurants, and really nice staff.
You can do the pools or the beach without having to go very far. Great location to spend quality time with family & friends.
September 20, 2012
Rated 1 out of 5 by vickigk Problem Stay
They hotel did not have the right room available the 1 st night. Family had to change to the correct room the next night. I was over the smoking patio and the hotel would not move me (if though I told them it was making me sick).
August 23, 2013
Rated 1 out of 5 by Nextexgoldspgmember The worst hotel I had ever stayed in
Rooms maintenance needs to improve urgently and you should renew your whole front desk staff including the manager "Leslie"
Instead of help you to feel welcome they make you want to leave.
They just don't care about guest needs
August 12, 2013
Rated 5 out of 5 by Mel64 Great location & food
The views are to die for. Infinity pool gets crowded but nice place to hang out. Great location for dining and shopping. Non ocean view rooms get noisy with delivery trucks and construction. Food & shops in the hotel are very good.
February 23, 2013
Rated 5 out of 5 by Justin4 local one nighter
I'm a local resident that stayed a night at the Sheraton Waikiki. They were super accommodating, giving me an early check in and a late checkout for kamaaina. Room and view was awesome. No complaints. I would definitely stay again!
October 24, 2012
Rated 5 out of 5 by 808norm Didn't feel like number
I live off Island and have always stayed at another Hotel in Waikiki for the past 10+ years. This past weekend was our very first stay at the Sheraton Waikiki and felt very welcomed when checked in.
I highly recommend this Hotel!
December 19, 2012
Rated 5 out of 5 by R8RMAN Great Experience
Pool is fabulous and room was great. The staff went out of their way to take care of us while awaiting our late flight. Can't say enough about the Sheraton Waikiki.
December 18, 2013
Rated 5 out of 5 by Paul81 Nov getaway
Sheraton Waikiki is the best property on Waikiki.
The amenities and staff are second to none.
The property is centrally located, we didn't have to rent a car.
Always a great place to vacation.
November 18, 2013
Rated 2 out of 5 by Jdeb Dec 30
Unsatisfactory experience all round. Poor room quality, bed uncomfortable. Harassed by housekeeping 5 times starting at 7:30.
January 4, 2014
Rated 3 out of 5 by desiderata problems with infrastructure, a surprise for sheraton property
drainage issues with bathtub.
sliding glass doors were too thin to bar out the noise of dropping metal and construction.
atypically below a sheraton class property
December 17, 2013
Rated 5 out of 5 by ridr Super service at this hotel
This hotel provided excellent service and recognition during my stay. It has surpassed any experience I've had at a Starwood property in the USA. I'm very impressed and have change my plans to visit this hotel again.
November 7, 2012