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Rated 3.7 out of 5 by 2263 reviewers.
Rated 3 out of 5 by Sheraton NY Times SQ Average business hotel, expensive for what it is - price purely generated by its great location. November 25, 2013
Rated 4 out of 5 by Additional Charges Good location, accomodations and facilities. Front desk staff could be a little bit more polite. November 22, 2013
Rated 2 out of 5 by Busy, Small Rooms The hotel is very big, busy common areas with small rooms. Better SPG options elsewhere in NYC. December 16, 2013
Rated 4 out of 5 by NYC Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system., November 13, 2013
Rated 5 out of 5 by I love this Hotel Everything exceeds my expectation, and it's centrally located. I would recommend it to anyone. December 4, 2012
Rated 5 out of 5 by good time it work for me and my wife like late check out. April 19, 2014
Rated 2 out of 5 by This hotel was ok This was selected by corporate, the room was not up to the standard of other Starwood hotels. August 12, 2013
Rated 3 out of 5 by Good location The Hotel is well located, but the room and faclity would need a little more tneder care. May 31, 2013
Rated 1 out of 5 by worst hotel ever I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean. December 2, 2013
Rated 4 out of 5 by Elevators/Stairs The only glitch was the elevator back up and the fact the stairs were not open for use. December 2, 2013
Rated 2 out of 5 by A challenging visit Room was not fully cleaned upon arrival and toilet did not work. Little help from staff September 13, 2012
Rated 5 out of 5 by Amazing staff Staff was amazing and very helpful with recommendations for dinner and directions February 4, 2014
Rated 5 out of 5 by Great bed Newly renovated rooms were clean and comfortable. Good location, we enjoyed our stay. April 22, 2013
Rated 1 out of 5 by Scaffolding Eyesore The hotel has been surrounded by scaffolding for several years. Will this ever stop? April 1, 2013
Rated 5 out of 5 by Outstanding outstanding even when the hotel is busyiest during the New Years holidays!! January 5, 2014
Rated 4 out of 5 by club lounge I think that the club lounge is not that nice, need to be more clean March 2, 2014
Rated 5 out of 5 by Great Location Clean hotel located downtown New York City April 27, 2014
Rated 1 out of 5 by No heat in my room Room was cold And this review takes too much time...more frustration.. October 28, 2013
Rated 5 out of 5 by Sherton stay excellent stay in a completely remodeled hotel. My favoritehotel in NYC February 25, 2013
Rated 1 out of 5 by Worst customer service ever! I'm a platinum member and was treated with disrespect from the moment I walked up to the reception. Barely 'allowed' to check in and given the third degree with a condescending attitude by receptionist. Required me to call my husband (who was working and about to board a helicopter in CA at the time) and put him on the phone to 'prove' I could be checked into the reservation under his name. Asked for free water in room (which we were told should be complimentary) 4 times over 3 days before they finally delivered. Experienced a false fire alarm in the morning on the 2nd day (which happens, I understand) but was followed by 3 (count them 3!) PA announcements louder than a superbowl announcer explaining that they found the reason why it happened, and to go ahead with our normal business, sorry for the interruption.) Which might have been tolerable had we not been sleeping after a long night out. Got a vm on day 3 saying they delivered the toothpaste/brushes we requested...but we didn't request that...nor did they deliver them! Called to speak to mgr. on duty and was transferred to reception and put on permahold. This was easily the worst customer service I've experienced at a Sheraton EVER! Total incompetent staff. Avoid this hotel like the plague! March 3, 2014
Rated 5 out of 5 by pedro The location and the service in the executive floor is excelent. February 9, 2013
Rated 5 out of 5 by This hotel has a great location in the city I could see everything in time square from my hotel window April 18, 2013
Rated 5 out of 5 by Great location! Great location. Friendly staff. Nice Executive lounge. September 30, 2012
Rated 1 out of 5 by Unfriendly staff Rooms were very small and the staff was unfriendly. February 13, 2013
Rated 1 out of 5 by disgusting bathroom sink didn't drain mildew smell in bathroom June 30, 2013
Rated 3 out of 5 by Majoring in Mediocrity There was nothing terrible about our stay but lots of little annoyances that add up to wishing we had been somewhere else. Our king bed reservation turned into 2 doubles and the person who checked us in insisted they were 2 queens--which is why we took the room. She should have been better informed. She also knew nothing about the gold welcome amenity and had to ask someone else. Our room had a broken safe and we had to call for service on it twice which made us late for where we were going. I had lots of trouble with the computer in the lobby, and the set-up is such that everyone in that lobby can see what you're working on. That's flat out wrong. I even get the idea of creating more energy and connectedness in the lobby by putting the work stations there, but give people a little personal privacy when they're on the computer. And the elevators took too long. Too many people coming and going--like a factory. And finally, I can't believe they are still charging $10 a day for the fitness center. Come on people. If you have to charge, make this one of the gold amenities. I didn't need that free drink. I need a workout in the morning. I am a committed SPG member but I would only stay here with points, I would never pay to stay here. May 1, 2012
Rated 2 out of 5 by Not to Standard Poor condition not fitting to be a five star hotel August 25, 2013
Rated 1 out of 5 by terrible horrible experience from check in to check out January 21, 2013
Rated 5 out of 5 by wonderful location very friendly Staff and helpful !!!!! April 23, 2013
Rated 5 out of 5 by Like no other Excellent location and service November 11, 2013
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