Rated 3 out of 5 by Wallace90 Accommodations not the best
Requested two beds and at check none were available, instead we were given a suite with a King bed and a pull out sofa. My family froze in the living space as there was no heat.
January 27, 2014
Rated 3 out of 5 by Sarmel Several complaints
Checking in was a problem in spite of my reservations, which were made with great care, and at additional expense in order to get two connecting rooms, and having rcd confirmation. Fortunately the manager came along by chance and straightened out the matter. But the process took at least a half hour.
Second: the coffee maker in my room 1503 was cleverly located in such a way that the instructions in the form of diagrams were absolutely illegible even during the day, and even with all and I mean all, the lights on. Result: no coffee for me in the room.( I dared not unplug the device in order to relocate it.)
Third: In the middle of the night I wanted to change the temperature in the room. But the thermostat is not lighted. And: like the coffee maker, it is not legible even with all the lights on.
Fourth:: There is a comfortable arm chair in the room. Would be great for reading. But, but: there is no lamp anywhere near the chair. Figure that one.
All of the staff with whom I had contact were excellent, lovely and helpful- The restaurant was also excellent, both food and service. Staff is great.
June 6, 2013
Rated 3 out of 5 by jovijerseygirl You pay for what you get
Breakfast was not included and there was not a fridge in the room. For $150, it was just OK.
June 17, 2014
Rated 2 out of 5 by Sam23 Prolonged fire alarm
There was a prolonged fire alarm while I was trying to have a phone conference from my room. This significantly impacted the phone conference. I will not be staying here again.
May 9, 2012
Rated 4 out of 5 by RockinRobin1219 Comfortable room
The bed was great....I've never slept so well in a hotel before!
I didn't realize the parking was so much per day though. Maybe Free WiFi can be included to make up for that??
January 14, 2013
Rated 2 out of 5 by Disappointed Problems
Although most staff were friendly and courteous, my biggest problems were service related. I had to call 5/6 days to have our room cleaned. When I called, I was lied to by front desk staff saying that the housekeeping staff hadn't gotten to me, only to be visited by a manager who admitted that day after day my room had been listed as checked out. One day clearly the staff were doing the heavy cleaning of all the checkout rooms on my floor, but not mine.
It required my family to sit many many times at 4-6pm on the Mezz waiting to have room cleaned. Waiting one day, for toilet paper!
During my stay, weather temps went over 92 degrees, but when turning on our room airconditioner, it was so loud, and useless that we couldn't speak to each other or hear our TV.
On almost all days of our stay, our room keys were disabled, causing every member in our room, and our entire group to have our keys re-programmed. But amazingly, when we did this, no ID was checked to see if this was our room.!
The hotel construction difficult but mostly the window cleaners made noises that woke us 2 mornings.
Sorry, will not stay again.
May 31, 2013
Rated 2 out of 5 by NHLDraft2014 Sheraton Downtown Philly
We stayed at this hotel for the NHL 2014 draft. It was very disappointing for a Sheraton. Rooms were large however it was difficult to sleep as the air conditioner went off and on all night long, room was either hot or cold and every time the a/c came on there was a loud click. The 2nd room we had wasn't cleaned on the Saturday when we returned after being gone from 12:00 noon until 9:30 pm. Front desk was unfriendly. Had the buffet breakfast, the food was good, but it was expensive and the café closed at 11:00 am daily - this seemed very strange as the hotel was full and the lobby was very busy with people looking for lunch on Thursday, Friday and Saturday. Lounge did serve food however the menu was limited and the wait for service was long. Staff seemed to be caught unaware of the crowd that was there for the draft and a wedding on the Friday. They kept saying that due to the people everything would be delayed including the rooms for check-in and the food. Young gentleman at the Valet Parking was great to deal with, but he was actually the only friendly one, wish we had got his name on Thursday when we arrived. Very disappointed in cleanliness of hotel and overall feel. It is a worn out hotel that doesn't deserve the Sheraton flag.
July 1, 2014
Rated 5 out of 5 by NaKisha Excellence
customer service was pleasant and accommodating to all of my needs. I stayed here the last day of my trip, but will be sure to stay longer the next time I visit Philadelphia!
July 24, 2012
Rated 5 out of 5 by colin5 Jason at front desk
Jason is Excellent! He gave us top notch service. Because of him we will be back. Very helpful kind and caring. He took the time to explain everything in detail.
March 30, 2014
Rated 4 out of 5 by Maniwan Nice Renovation
Newly renovated rooms were very nice. Great view of downtown from the 25th floor. Room near elevator was surprisingly quiet. Only things missing were a fridge and microwave.
January 19, 2013
Rated 5 out of 5 by naiqueen wonderful hotel and beautiful view
I love the location and conveinience of the hotel in regard to access to center city. The room was absolutely gorgeous. The only thing i wish was included is a refrigerator.
March 5, 2013
Rated 5 out of 5 by SoleMarathoner Wonderful room & Great location
Check in was smooth, excellent customer service.
The room was clean with an amazing view. Perfect location for all your Center City Philadelphia needs.
Overall, great stay!
November 18, 2013
Rated 3 out of 5 by shay This hotel is in a great location
I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!!
December 31, 2011
Rated 5 out of 5 by SGS47 Very accommodating, good location.
I pulled up and was greeted by a very friendly valet. I parked my car and was able to check in within a couple of minutes. Room was clean and had everything that we needed.
March 11, 2013
Rated 2 out of 5 by Clkonruby Better luck next time
At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it.
January 13, 2013
Rated 4 out of 5 by allsport2233 Great Hotel, Great Location
Hotel staff was very helpful at check-in. The room was clean and comfortable. Location of the hotel was great. Stayed 2 nights on business and would definitely stay again.
March 17, 2013
Rated 3 out of 5 by GloriaN Hotel needs update
This hotel gets lots of traffic. The registration/check-in process was slow. The rooms need to be updated. We chose this hotel because our preferred one was not available.
June 10, 2013
Rated 5 out of 5 by Misty74 Hotel was accomodating
Due to a cancelled flight I needed overnight accommodations. The staff was very helpful in getting me settled in with no fuss. My room was very comfortable and inviting.
December 12, 2013
Rated 3 out of 5 by johnd1958 HVAC issues
The blower was quite loud; resulting in our turning it off overnight and inconsistent temps. Advised agent and received the standard - sorry that happened.
April 5, 2014
Rated 3 out of 5 by PDDC Uneven to say the least
Rooms and service are top-notch. Hotel open areas like bar, atrium, etc. are on the haggard side and in need of update. Food available in the bar is downright horrible.
February 18, 2013
Rated 3 out of 5 by NickiB service was wonderful
The only bad thing was waiting for the elevator. We used the stairs multiple times due to fulliness of the elevators and when your on an upper level this gets tiresome,
February 21, 2013
Rated 4 out of 5 by Hammy408 Nice Short Stay
I travel a lot for business and this stay was no different. It was a pleasure being greeted at the front desk and being provided with excellent dinner recommendations.
August 24, 2012
Rated 3 out of 5 by juslea Unclean
Hotel was nice but came back 2nd night at 11PM and room was not cleaned! We had to leave room so it could be cleaned and we weren't offered anything, not even a drink!
August 2, 2012
Rated 5 out of 5 by Laserlady convenient area, comfortable and safe
Very comfortable, cozy room. It would have been nice to have a mini-fridge in the room as well as free internet. Other than these comments, everything else was super.
October 2, 2012
Rated 2 out of 5 by Nothappyatallinphilly Hotel beds are very comfortable. Wifi is NOT free.
The faucet in the bathroom leaks. The staff is not friendly or helpful. Internet in room costs $16.99 per day. I will not choose to stay here again if I can help it.
November 21, 2012
Rated 5 out of 5 by Singer90 Beautiful hotel
This hotel is 26 stories, and the view from my 24th floor was incredible! Very clean and comfortable. Pets are allowed under 40 lbs. they have a gym and a pool, too.
July 4, 2013
Rated 5 out of 5 by Contrebabee The staff was amazing, friendly, very helpful!
I could not have asked for anything more. The hotel was beautiful, the atomosphere was terrific. The location was perfect. The staff did an amazing job. Thank you!
November 12, 2013
Rated 5 out of 5 by Pammy Staff was great
Everyone on the staff was very accomodating and friendly. We especially like the young lady working the Club Lounge in the evening and the morning during our stay
April 21, 2013
Rated 5 out of 5 by Trisha6 Great staff, one concern
Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem.
September 16, 2013
Rated 4 out of 5 by Dranoel My stay on 12/22
Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do.
December 31, 2012