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  • 美国
  • 宾夕法尼亚州,
  • 费城
  • 北 17 街 201 号
  • 邮政编码 19103
  • 地图

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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 831 reviewers.
Rated 5 out of 5 by Staff was great Everyone on the staff was very accomodating and friendly. We especially like the young lady working the Club Lounge in the evening and the morning during our stay April 21, 2013
Rated 5 out of 5 by Great staff, one concern Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem. September 16, 2013
Rated 4 out of 5 by My stay on 12/22 Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do. December 31, 2012
Rated 2 out of 5 by Stayed for wedding - Hotel was unclean - Reception was unfriendly and spg line took 2 x as long as other lines - staff continually told us to go talk to "x" person (who was busy). April 29, 2013
Rated 3 out of 5 by Older hotel time for renovation to be top notch: elevators are extreamly slow, dinner buffet priced nicely but food i ate was tasteless. Parking is a mess and complicated April 15, 2013
Rated 3 out of 5 by This hotel did not meet my expectation The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton. October 1, 2013
Rated 4 out of 5 by Mixed experience @ Philadelphia Downtown We usually love staying at Sheraton hotels, and looked forward to our stay here. The lobby was beautiful. But the lady who checked us in at the front desk started our experience with a negative impression. She was not helpful, did not offer any benefits/upgrades with our SPG status (even though it was pretty obvious to us by the parking lot that the hotel was not full), and she was seen rolling her eyes with attitude when dealing with other customers. On the other hand, the bell staff and concierge were great--very friendly, personable and accommodating to our needs. When we got to our room, we found a wet rag hanging on the shower curtain rod--must have been left by the cleaning staff. This was removed the next day when they returned to clean the room. The pool and exercise facilities was very nice, and well stocked with towels. The parking lot was run down and needs repair. Some elevators were nice and clean, whereas others had litter on the carpeted floor. All in all, we enjoyed our stay. The positives did outweigh the few negatives we experienced. Next time we are in Philly, I think we would consider staying here again. August 13, 2013
Rated 3 out of 5 by Service and Room Amenities Service in the lounge bar and restaurant was not good. Servers were not kind. Blanket was too heavy. The SPG membership was not recognized at the front desk. November 30, 2011
Rated 5 out of 5 by Great location-Great Staff The staff at this hotel are always superb. The concierge was extremely helpful. Peter and Nicole made our evening extra special with their attentive service. February 4, 2013
Rated 5 out of 5 by this hotel rooms were great the rooms were great, the bed very comfortable, could use a fridge for keeping water or pop cold. other then that everyone was very nice an accomidateing. January 22, 2013
Rated 4 out of 5 by Great staff, only good facility The staff was phenomenal; the facilities could be nicer; new carpeting, a computer, a standard refrigerator, an unbroken safety locking stop on the door. May 14, 2013
Rated 3 out of 5 by Bathroom Needs Renovation Sink stopper detached from control rod. Shower fixtures corroded and imprecise on water temperature control. Staff was uniformly helpful and friendly. November 15, 2011
Rated 2 out of 5 by Time for a remodlel! This property is a little tired and needs a remodel. The staff was great and the location is really good, but the old decor and finishes made me sad. October 5, 2013
Rated 2 out of 5 by Rundown Hotel very rundown, carpet in the room is very old with stains Breakfast on gold members level is horrible, stuff not friendly Location is very good June 18, 2013
Rated 3 out of 5 by family friendly great location & very gracious staff... good food & service. could use some new carpeting & a paint job to lighten up the feel of the halls & rooms. August 22, 2012
Rated 5 out of 5 by Nice Get Away The hotel was very clean and in good repair. My family and I enjoyed the location and onsite ammenities April 17, 2014
Rated 4 out of 5 by Pretty hotel, close to highway exit Stayed here because we received a discount for the Electric Run. Pretty facilities, beds were comfortable, love the pillows! Also had a nice view. July 22, 2013
Rated 4 out of 5 by nice hotel but missing amenities the pool/spa were not working and our floor ice maker was not producing ice. The club room was nice w. the young male attendant doing a great job. August 5, 2012
Rated 2 out of 5 by Needs updating. Great staff. Good food, great staff. Facilities are very dated. Rooms lack adequate lighting. Conference chairs are stained and uncomfortable for long periods. March 1, 2013
Rated 5 out of 5 by Room Cleanliness The room was very clean and bed was comfortable. Housekeeper that we met in the hallway on Sunday morning was very friendly. Great place to stay! March 11, 2013
Rated 3 out of 5 by features okay. The room appeared like it has been cleaned a long time ago.It was very dusty Light bulb was missing but it was replaced as soon as i reported it June 12, 2013
Rated 4 out of 5 by Great Hotel, Disappointing Restaurants The housekeeping, rooms, and food quality were much better than the wait staff, who were slow, inattentive, and occasionally unwelcoming. January 27, 2014
Rated 5 out of 5 by the dest it was the best stay i have had in years and we travel all points across the nation April 28, 2014
Rated 4 out of 5 by Good Customer Service We stayed in the hotel in July 2013 for two days. We had a pleasant experience. The facilties and the staff service to customers are excellant. July 18, 2013
Rated 3 out of 5 by pool not available had to wait to check in way after check in time The hotel was fine. The staff was very nice and helpful. We got to hotel at 1230 pm and was told our rooms werent ready which I expected. We went out for the day and came back at 3pm which is check in time. Rooms still were not ready and had to wait until around 5 00pm Were told that check out time for spg members is 4pm platinum and that is why room was not available. Meanwhile check in time for spg members is 3pm. They gave us free parking for our inconvenience which was very nice after my husband had to complain. We were happy with that. But then when the kids went to use the pool it was locked. There were a few people calling down to the desk and waiting. We all had called the hotel to make sure there was a pool to use. This was a big part why we stayed at this hotel. I called the front desk and they told me the pool would be closed until the weekend. Kids were extrememly disappointed. Wednesday nite it was closed and we made other plans for thursday night since the pool would be closed. When we came back to the hotel we heard that it was open Thursday nite Oh well. Nothing is perfect in life. All in all, we had a great time in Philly. February 27, 2012
Rated 4 out of 5 by I really enjoyed my view.. of the cilty at night from the 19th floor. The lobby was cold and somewhat unwelcoming. All the staff was nice and eager to please. February 18, 2014
Rated 4 out of 5 by Room internet The stay was great but the wirelsss internet that I pay $10 per day for constantly drops. My connection was extremely bad even after midnight. March 16, 2013
Rated 4 out of 5 by Pleasant very thoughtful staff and appreciative. I attended a nursing conferance and the food was good and plentiful. April 4, 2014
Rated 5 out of 5 by Very Accommodating We were apleasantly surprised with the friendly, professional, and accommodating service the entire stay. Thank you for the great experience. February 7, 2013
Rated 4 out of 5 by Refurbished Sheraton, centrally located Exterior dated, interior updated. Very limited hours for the Club Lounge, which is not on the Club Floor. Impressively large fitness center. June 24, 2013
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