Rated 2 out of 5 by craigcl Nice hotel but no shower
I liked my stay - hotel room was nice but I could not get the shower to work at all. Notified staff but they didn't take any action. Considering the amount I paid I expect basic things like showers to work.
December 24, 2012
Rated 5 out of 5 by Ocean7 This hotel had great facilities
Service was courteous and attentive. The facilities were clean and attractive. The food was average. Some of the food outlets could use some improvement. The rooms were very comfortable. I enjoyed my stay.
September 24, 2013
Rated 4 out of 5 by artan August 17
Staff responded quickly to long lines at check in at 3 PM
Bell staff should have alerted us to option to check-in at 10 AM and just get room key at 3 PM - We checked bags so we could enjoy sites in Seattle
August 27, 2013
Rated 4 out of 5 by GoodmanFriday Central Seattle Experience
Location is great. Lobby has a grand feel. Staff is pleasant. I wish the Starwood Sheraton frequent guest continuity program was more inviting as this would be the go to place for us.
February 24, 2014
Rated 4 out of 5 by Steven101 Issues with Billing
I did not receive the group rate that had been earlier negotiated. We are working through that with my corporate travel folks.
If there is any SPG recognition given at this hotel, I would not know it.
October 28, 2013
Rated 4 out of 5 by Drrock room exchange
i was made my reservation 3 months ago with king bed an credit card amex, but when iwas arrived , my room was a double single bed and I had to pay with other credit card ,
March 10, 2014
Rated 4 out of 5 by Canela great location and nice accommodations
Always enjoy staying here. The location is ideal. Got a little worried about all the hustle and bustle in the lobby, but was pleased that it was plenty quiet at night in my room. Nice and clean room.
March 1, 2013
Rated 5 out of 5 by GatorGirl92 Great location in downtown Seattle
Very nice hotel in downtown Seattle... in the middle of the shopping district and only a short walk to Pikes Place Market. We thoroughly enjoyed our stay - staff were very pleasant and accomodating!
August 16, 2013
Rated 3 out of 5 room ok, staff not.
Except for our friendly breakfast waiter (Mario) and one of the concierges (Lucie)who was pleasant and also gave correct information (others we deal with did not!) the staff was unpleasant and curt.
August 27, 2012
Rated 4 out of 5 by gregor Internet problems
The internet was not good at all. After every 4 or 5 clicks it would log out on me and then after a few seconds log back in. I could not run the reports that I needed to get done. Very frustrating.
February 23, 2013
Rated 2 out of 5 by Ashok999 This hotel has very poor service.
I have stayed at many Sheraton hotels and rate this Sheraton as having the worst service . No one answers phone when you call for operator. I had to wait almost 15 minuted before some one answered.
October 7, 2012
Rated 5 out of 5 by Hawaii17 This hotel has everything you'd want
Great hotel--located close to every great city attraction; nice room; comfy beds; great amenities and friendly and professional staff. I will always stay at the Sheraton Seattle whenever I visit.
February 28, 2013
Rated 4 out of 5 by Jean30 Noisy doors and guests
The room was nice, and the bed and pillows were the best! However, I had very noisy neighbors two nights and had to ask security to intervene. The guest room doors slam and were a big annoyance.
June 18, 2013
Rated 4 out of 5 by Lena012 Convenient
Hotel locates in downtown, convenient transportation, easy for shopping.
Ginger house exhibit in the lobby was great.
Found someone live in ice-room one day. Scared us a lot.
February 19, 2014
Rated 5 out of 5 by bb3019 Absolutely great except for internet
Nice hotel. Great staff, convenient location. The only negative was the internet connection- I needed to get work done and logging on to the office VPN from the hotel was extremely problematic.
December 9, 2012
Rated 1 out of 5 by Anu09 Poor customer service by the Hotel Manager
I had a very poor experience at the hotel front desk and extremely arrogant and rascist behaviour by the hotel manager in charge Ms. Kanoe. very much unlike Sheraton experience that I am used.
May 17, 2012
Rated 4 out of 5 by Suzie1972 Quiet Please
The only thing that wasn't to my satisfaction was the amount of noise the room doors made when they closed. I would think they could ahve some sort of braking system on them so they don't slam
July 3, 2012
Rated 4 out of 5 by DM3435 Nice hotel next to convention centoer
Great room - clean, spacious room. Staff was very helpful, friendly, and professional. I had grilled chicken dinner through room service - chicken was terribly overcooked.
February 22, 2014
Rated 5 out of 5 by ARIZ01 REBATE ON GREEN
This is an amazing program. Used it at the bar and coffee shop. It was like getting $15 off my room rate. But I had to ask for more toiletries and coffee. Can these items be left at the door?
September 5, 2012
Rated 5 out of 5 by teds131 hotel & staff
this hotel was managed with GREAT care
May 10, 2014
Rated 3 out of 5 by biehl uncomfortable bed
My husband and I have stayed in the Seattle Sheraton many time but this time the sheets on our bed were very very stiff and itchy. it was like they were starched. Also the bed was very hard
July 5, 2013
Rated 4 out of 5 by BHAM October in Seattle
Great hotel and staff. Was impressed with Starwood lounge. A little disappointed that I was charged 4.11 for an in-room item when I didn't utilize any... overall a great experience however.
October 26, 2012
Rated 5 out of 5 by Seana Sheraton Seattle
This stay fr us and our friends could not be better. great reception, loved the room and a great view. Close to shopping which was great for the women that were with us. We will be back
December 10, 2013
Rated 5 out of 5 by Curt17 Well run
The downtown Seattle Sheraton is very well run. They never forget a special request such as late checkout (and interrupt during the last morning). The club lounge is nicer than most.
December 31, 2013
Rated 4 out of 5 by Sonomamountain $11 for 12 hours of Internet access?
Nice hotel, very comfortable and great location in downtown Seattle; but seriously, charging $10.95 for an Internet connection (for up to 12 hours) at a $200+ per night hotel is ridiculous
August 24, 2012
Rated 4 out of 5 by Kelly1234 Nice staff, thin walls
This was a very nice hotel and the staff could not have been nicer. However, the cleaning staff left dirty glasses in the room everyday and you could hear conversations in adjorning rooms.
November 7, 2012
Rated 5 out of 5 by PGB2014INS Hotel has great commodities and location
It was close to everything, great experience. Rooms were clean, organized and fulfilled descriptions. Service in our events during our stay at the Hotel was outstanding.
February 17, 2014
Rated 5 out of 5 by Lisa29 This Hotel has GREAT Staff
The staff at this establishment are professional and pleasant to work with from check in to check out! This is one of the main reasons we return to the Sheraton Hotel in Seattle.
January 18, 2014
Rated 4 out of 5 by zanypatches Check in
The man who checked us in was charming. efficient and really seemed to enjoy his job, Sorry we forgot his name but
he was from Spain and had just recently started working in Seattle.
December 16, 2013
Rated 5 out of 5 by Rod11 Another Great Stay at the Sheraton Seattle
Everything about the Hotel, including its convenient downtown location, is first class. We will definitely stay at the Sheraton Seattle the next time we are visiting in the Seattle area.
August 12, 2013