Rated 3 out of 5 by Lux2012 This hotel needs a face lift.
The lobby was presentable but the room was too dark and old looking it could use a more fresh look. The repairs that have been done in there are noticeable. The street/highway noise was a bit much.
August 10, 2014
Rated 1 out of 5 by Nic77 Not Recommended
I was there for 1 night. I checked in and dropped my bags off at the front at 8P, upon my return at 11P, my bags were still not in my room. I called the front desk and the person who answered the phone said, "I just got here, I have no idea." Finally received my bags around 11:30P. Called for a wake up call, never got one. In the morning, went to the gym, came back, got in shower, there was a cockroach crawling on my shower stall, I left promptly.
August 5, 2014
Rated 5 out of 5 by PhillyGuy Perfect for Business Traveler
Hotel was convenient, easy to locate and overall stay was excellent
August 4, 2014
Rated 3 out of 5 by leatha1960 Expensive, Pretty but SLOWW Food
I would like to see this hotel improve the access to the coffee pot for mornings. Maybe add a wet bar, or at least something substantially close to the water needed for coffee and a little wider for acoutriments.
August 3, 2014
Rated 5 out of 5 by 58Kevin Great Hotel
While we only spent one night at this hotel, our stay was met with friendly and courteous staff, great facilities, and awesome food service. It was a large meeting we attended and the staff was very responsive with information, directions, and took time to carefully explain hotel policies to us. The room was comfortable with a great view.
August 1, 2014
Rated 4 out of 5 by EventPlanner2014 This hotel has excellent services and amenities
The quality of services and amenities at this hotel is always excellent. I have found the staff to be efficient and helpful. I would highly recommend.
July 23, 2014
Rated 3 out of 5 by Alicel1968 Standards
Your standards should be higher than they are. Our first room was a disaster, first the tv channels did not all come in, the bedding was old and stained. The bed skirts were dirty and I don't recommend doing the greener choice because housekeeper will not make your beds or take out your trash. The second room the put us in was on the club level which we thought would be nicer, but no it wasn't. The bed skirts were dirty and there was a crack in the sink that looked ghetto. The evening hot snack were empty every time we went to it and the beverage selection was small. Last we were told the water slide opened up at 8:30am in the morning but when I took my grandson to it at 9:40am it was not open and I was told there was 1 person in charge of it and he wasn't at work yet. The only reason we booked this hotel was for the water slide to take our grand kids to. And the only thing great about the hotel was the shampoo, conditioner, soap and Starbucks coffee in the rooms.
July 23, 2014
Rated 5 out of 5 by alana4201 super helpful staff Great food and servers
This is the most excellent place to stay in this area , very peaceful and relaxing Highly recommend it to everyone i know
July 21, 2014
Rated 4 out of 5 by reba72 Clean and comfortable
The hotel was clean and comfortable, the staff had thought of many little things that could bother a person on a trip. The rooms were stocked with what you would need, staff was helpful and friendly. Some of the decor was a bit old but clean. I would stay there again. The restaurants nearby were good, however there wasn't anything else to do within 5 miles. My only other complaint was that they placed a family with small children on the other side of a joint door when the rest of the floor was pretty empty. Like being seated next to the only other couple in a restaurant, it was annoying when i could hear the kids crying. Esp. since they could have had 20 other rooms on that floor that were not next to anyone. Though if I had complained, i bet they would have offered me a different room.
July 21, 2014
Rated 3 out of 5 by lin66 WiFi wasn't free in room
We were disappointed that there was a $10 per day charge for WiFi in the room, When we mentioned that when leaving, we were told we should have complained and they would have given it to us. Great? We were also disappointed with the pool facilities. No shade in the broiling Phoenix sun. We could have paid $50 for four hours in a cabana.
July 17, 2014
Rated 4 out of 5 by Trusty Stylish and functional
Clean, spacious, and friendly are watchwords for this hotel.
July 11, 2014
Rated 4 out of 5 by Trusty Hotel is spacious
Hotel appeared grand and elegant
July 10, 2014
Rated 3 out of 5 by Regina39 Our stay was good, but Hotel gets a grade of C.
We moved twice until we found a cool and room that didn't have a smell. Overall it was an average Hotel.
July 7, 2014
Rated 4 out of 5 by dallas7 holiday weekend
We stayed for the 4th of july weekend for the whole purpose of the water slide which my son loves. It was not working the first 2 days we stayed there. We checked out a day early because it still wasn't fixed. The club room was great and so were the appetizers.
July 7, 2014
Rated 2 out of 5 by titania2014 Not up to expectation
We stayed here only because of its convenience to a business appointment. 1st I fixed the toilet in our room - the flush chain had come loose. 2nd I had a drink in the lounge - was quoted a price then charged $1.50 more. I had to ask the bartender about it. No explanation or apology from him. 3rd there were lots of young people lounging in the lobby due to events at the hotel but no one seemed to care about their behavior. Did not present a professional appearance for the hotel.
June 29, 2014
Rated 4 out of 5 by VIM84 Missing Amenities
This is a lovely hotel - modern, clean and comfortable. However, it is the first hotel I've stayed in that I can remember that did not have a mini frig or a microwave oven in the room. Not only was this inconvenient for me, but this hotel is used by large groups (volleyball and baseball tournament players) whose families bring water and snacks to feel hungry athletes. The lack of these amenities made this very problematic.
June 28, 2014
Rated 2 out of 5 by NoNowaterslider Needs work - Water slide closes @6? Are you kidding me?
The largest draw to this hotel is the waterslide, but it closes too early, and is not open all day, you must request a staff member to open it for you, and the wait can exceed 30 mins. The manager said the rules were flexible, but the remaining staff were not under the same understanding, therefore no waterslide after 6 pm. Sad.
June 24, 2014
Rated 3 out of 5 by Mekcio Bad toilet
Appears that the hotel was recently remodeled. Room was very nicely done although details are not addressed. Watch for the lose toilet ,got feeling that I will fall any moment. Mentioned to the reception none was done that day. Next day we checked out and mentioned again hope they will fix this time.
June 18, 2014
Rated 5 out of 5 by azsunfun Wish we were there longer!
Only stayed 3 nights but it was wonderful. From the Staff to the Decor it was great. Everyone was pleasant & professional and if you had a question or concern it was answered immediately. I strongly recommend the Mahi Mahi "Tacos" (wrapped in lettuce not taco shells. They were so very tasty and moist (not fried or breaded). The room was clean and very comfortable. Went to a very large event and the dinner was fantastic. Everything was fresh and hot (or cold) as should be. Cannot wait to come back!
June 16, 2014
Rated 5 out of 5 by melody236 Quality Experience
Overall this was a great stay. The staff was incredible, friendly and very helpful. The fish tacos are to die for (especially out at the pool). The only down points were the facilitates need a bit of an update. Otherwise fantastic place to hang out for the weekend.
May 27, 2014
Rated 2 out of 5 by townjcvt Disappointing...
Air conditioning didn't work in room (even after asking Front Desk to repair); no feather pillows (even though requested in profile); no Platinum upgrade or amenity (even though hotel is less than half occupancy)...disappointing hotel stay.
May 14, 2014
Rated 5 out of 5 by Hardin11 Updated hotel
I have not stayed at the Cresent in quite a while. Very surprised to see the updates. The room I stayed in was large, newly furnished, clean and very quiet. The grounds of the hotel are beautiful. Wish I could have stayed to enjoy it!
May 13, 2014
Rated 4 out of 5 by klsaa Overall Stay was Great
My only complaint I would say was the inconsistent response I received regarding the Wifi being covered under room rate and SPG membership I had.
May 1, 2014
Rated 3 out of 5 by Linda1022 Nice Property But.....
The property has great amenities and a lovely layout but the rooms really need to be upgraded. Paint chips and etc. just not very attractive. Lamp shades need to be replaced, porch chairs need new cushions and porch should be power washed. All cosmetic things but absolutely should be done.
April 28, 2014
Rated 5 out of 5 by maxamillion we love you
this hotel has treated us like family! We stayed and celebrated my daughters graduation. my granddaughter passed away we had to stay in phoenix .my daughter was in ICU for16 days. the let me stay at a discounted rate and the staff sent cards and prayers. they were very comforting at the time.FOOD IS GREAT1 ROOM FOR OUR FEB. 21 st STAY WAS WONDERFUL1THANK YOU MANAGER RYAN.AND CHELSEA POLING.
April 24, 2014
Rated 4 out of 5 by NGL007 Good hotel and excellent value
This Sheraton is a very nice small convention hotel with properly priced rooms and amenites for its class.
April 24, 2014
Rated 5 out of 5 by Teri51 Was treated like Royalty!
We were arriving there for a conference, and from the moment we checked in we were recoginized as a SPG member. We were upgraded to the Concierge floor, and our room was great! The Staff from the front lobby, to the dinning (lunch poolside), to the coffee shop; everyone was professional and very friendly.
April 22, 2014
Rated 3 out of 5 by Business414 Staff was very helpful
Air conditioning was an antiquated system which failed to work in my first room. Contacted front desk at 3:30am since unable to sleep due to room being too warm. Someone arrived immediately and transferred me to the room next door which had a working updated a/c system- which they tested before leaving. Hotel is nice, staff is great but rooms need updating.
April 18, 2014
Rated 5 out of 5 by Telley Exceptional
With all the resorts in Arizona, and I've stayed in many as my husband is a golfer, we love the Crescent. It has everything you need and more, especially with children and the water slide, tennis courts, and basketball area.
April 16, 2014
Rated 2 out of 5 by CN2014 Poor Staff Service-Very Disappointed.
While the hotel condition is average, its staff fell way short of expectation. I was given a room that previously been flagged by maintenance as having lock issues. Twice I went back down to lobby and asked the staff member to double check the room number, the room…I found out about the lock issue because I flagged down the maintenance guy and was told of its condition. Btw, he provided the best customer service. No attempt by staff to rectify the issue when it was 11:30 at night. The next day, I again had the issue with the key card and had to go down to the lobby again. There were 3 staff members behind the counter, one was busy checking in one guest. They didn't bother to look up and attempted to assist me until after a good 5 minutes. Very disappointed.
April 11, 2014