Rated 5 out of 5 by Lundym50 Omelet girl
The girl making the omelets was incredible! She had a line of about 6-7 people and had three omelets going continually for a long period of time. This is not an easy job, but she kept everyone moving along quickly, and made a wonderful omelet.
April 28, 2014
Rated 4 out of 5 by 12suxeed More than expected
Stayed at this hotel on Memorial Day Weekend 2011. Enjoyed the stay and amenities. Loved the location, by the water. Plenty to do: Naval Museum, Harbor tours, ferry, mall, dinner cruises, etc... Not far fromVA. Beach or Williamsburg,
January 31, 2012
Rated 5 out of 5 by MissWalker Great Stay!
I had a wonderful time at this hotel. I was here for business but the staff and calming surroundings made the trip pleasurable. Go out and enjoy downtown Norfolk for dinner!
July 29, 2014
Rated 5 out of 5 by happy Perfect River View
I enjoyed my stay at the Norfolk Sheraton. The staff was great and very helpful. Kudos to all of the restaurant staff...I had the buffet breakfast ...it was outstanding and the service was great! I would recommend...
June 10, 2013
Rated 5 out of 5 by Jan7 Accommodating Hotel!!
Relaxing and well furnished accommodations. Staff was very friendly and helpful in meeting our needs - providing additional information over and beyond answering the initial question. Very enjoyable stay!!
September 9, 2013
Rated 5 out of 5 by hudsonty Impeccable Service
This hotel is certainly beautiful, well maintained, and spotlessly clean, but what makes it stand out is the staff. Every employee was friendly and helpful. This property is the definition of hospitality.
December 13, 2013
Rated 1 out of 5 by jhenrysr Won't stay here again
The front desk staff was rude and disrespectful, hotel service was very slow. Hotel rooms didn't have free internet service. Hotel room next door was very loud, hall way noise was very loud as well
July 8, 2013
Rated 5 out of 5 by Littlerocker Great room for a Sheraton
Best Sheraton we have stayed at. Room was large and had great river views. Location made it easy to get around downtown and go to McArthur Mall.
July 18, 2014
Rated 5 out of 5 by Travler111 Room Comfort!
I love staying at this property!!! The staff is always great and my room is always clean and quiet. I am grateful for a restful stay and sound sleep in Norfolk. Thank You !!!!
January 14, 2014
Rated 2 out of 5 by KK42 missing features
There was no in room refrigerator, nor safe nor was there a fan in the bathroom. Not major faults, but certainly generally accepted features that should have been present.
July 15, 2013
Rated 5 out of 5 by Retta This hotel has a wonderful location.
This hotel was within walking distance to the Spirit of Norfolk. I have never used valet parking and it was exceptional. The staff was friendly and met all of my needs.
September 13, 2012
Rated 2 out of 5 by BOOMER Hotel has good location for Norfolk
Pay for internet...poor. Charge for parking...poor. Distance to park....very poor.
restaurant food ..poor, and prices...very poor.
Good shower..tv selections ...poor
June 3, 2013
Rated 5 out of 5 by king1018 Perfect Stay
The stay was wonderful, the access to the Club Lodge, the friendliness of the staff, and ease to downtown. The hotel was wonderful and met our expectations.
January 20, 2014
Rated 2 out of 5 by jechho Below average
Not exactly thrilled with our stay at this hotel. I have stayed at several sheratons, and this is one of the worst.
The room was tired and worn. The furniture had seen it better days, and the walls in desperate need of paint.
The connecting door to the neighbouring room was paper thin, and we were woken up 2am when the people next door came home. Had to listen to their drunken party-talk for hours. It was as they actually were in our room - the hotel really need to isolate the connecting doors better.
Called for an extra duvet three times - 3pm, 6pm and 10pm. Was told "yes, we will bring one to you" the first two times. The last time, they just said that they were out of duvets. Yes, thats right. The hotel was supposedly out of extra duvets. Sure.
The pool was nice, but small and occupied by A LOT of kids.
Did also have some noise issues related to people (and housekeeping) coming and going and slamming their doors. A decent hotel would install dampeners on the doors.
On the positive side, the hotel did compensate us some starpoints when we wrote a complaint. Location is pretty good and the people at the front desk were nice.
November 13, 2011
Rated 4 out of 5 by Danny Nice Hotel Crazy Party
This is my second time at this hotel and for the second time a raucous party was taking place after a event held at the hotel. I understand that this particular hotel holds events and there may be some noise afterwards. This however was completely out of hand. I come down once a month for work and decided to stay there for the first time in Feb. and the situation was pretty much the same. I have to return to the area i will not be staying at this location. After my last visit I stayed at a different hotel for my visits in March and April. I more than likely not return to this hotel. Other than the excessive noise level it is not a bad hotel.
May 22, 2013
Rated 5 out of 5 by JACKD7 THE STAFF
Your property is one of the best managed that I have stayed in over the past 5yrs. The staff should be recommended for national award.
January 27, 2014
Rated 5 out of 5 by TC20141977 Bravo
Great place to stay - extremely professional and excellent location. Highly reccommend.
July 18, 2014
Rated 5 out of 5 by Kathy99 Unbelievable Staff
My husband's birthday fell in the middle of our 5 day stay. I had asked our family and friends to send him a card in an attempt to put together a 'waterfall' of cards during our group event's lunch on his birthday. The staff went above and beyond in helping me accomplish this surprise! Chrystal checked us in and provided everything I needed to get the ball rolling and kept track of all the cards (54!). Mimi, the restaurant manger, took care of cake prep (including candles) and delivery with a hug! And Sharon made every breakfast very enjoyable with her great service and personable ways. I can't thank you enough for the best hotel stay ever!
May 13, 2014
Rated 5 out of 5 by FJ77 nice hotel.
This is very nice hotel. Great views and close to walking trail. Room are clean and staff is friendly.
April 21, 2014
Rated 2 out of 5 by Baseball13 Very noisy
The room was great, wonderful location. My problem with the hotel was the location of my room. We were only doors away from the ballroom where a prom was held. It was very noisy, way past midnight. The prom goers were running up and down the halls screaming. I complained to the front desk but basically told there was nothing they could do. we chose this hotel specifically because we have stayed there before and we were in town for a Tides game. Will rethink staying again. I can understand if I walked in without a reservation. I prebooked my room and am very disappointed that the room was not located in a better area, away from the ball room
May 6, 2013
Rated 5 out of 5 by biggak very pleasant
very pleasant stay. The room was nice. no issues with the staff. and the food was a delight.
December 15, 2013
Rated 5 out of 5 by daisy65 excellent view
great staff, very friendly
July 22, 2014
Rated 5 out of 5 by amidg waterside staff
Had a get time at the waterside Sheraton. The staff met my every request and need.
October 22, 2013
Rated 5 out of 5 by Don26 This hotel has excellent features.
Our 3 day get away was wonderful. I could not ask for a better vacation.
October 23, 2013
Rated 5 out of 5 by Hjalmar Great
Everything was terrific, except a minor problem with the hot water.
January 5, 2012
Rated 5 out of 5 by Mike63 getaway
would come back had a nice view of the illumination parade
November 26, 2013
Rated 5 out of 5 by Krandolph All around great hotel
One of the best hotels we have stayed in. Perfect!!
January 23, 2012
Rated 2 out of 5 by Zapdue Bad Service
Lets start off by saying that if you just want to spend the night and leave in the morning...this place is okay. Anything beyond that....Don't stay. Check in went fine, but I had to remind them about my platinum bonus. Got to the room and the keys didn't work. Had to go back down and switch. Then...I couldn't get to the lounge. Had to switch keys again. Decided to try the restaurant...BIG Mistake!! Was only a few people in there. As we ate we kinda looked at each other to see if we were all having the same bad experience. We were! Sent the food back a few times and finally gave up. Back to the room and ordered room service (I know it comes from the same place...but tried to order something they couldn't screw up) That food was fine. Checked out and noticed they had charged me for internet....front desk told me it would be removed. Go home and it was still on my bill. Called their "Accounting Department" a few times and left a message. No response. Front desk person told me she would get it taken care of. Received an email showing they would credit it to my American Express....problem was I didn't use an American Express. Emailed them back....1 week later still no response. Guess I'll try calling again on Tuesday. I can see why Sheraton is thinking about removing their name from this prop.
September 9, 2013
Rated 3 out of 5 by HHH123 Needs a little work on reservation side
The hotel was not bad overall. I had a bad experience before i arrived. I was originally booked/reserved for Sep 19-21, 2012. I had to cancel my arrival on Sep 19 due to an emergency.(I am a Police Chief attending a Crime Clinic Conference). The folks i spoke with at reservations were pleasant and assured me there would not be a problem with my arrival changing to Sep 20, 2012. I called on Sep 20...good thing. The person at the hotel stated that my credit card had been charged and my reservationwas cancelled. (I only needed to change my arrival by a day)! she did get me a room but made it clear, 'I was lucky'. I am having my assistant dispute this.
September 24, 2012
Rated 3 out of 5 by music61 This hotel is aging.
I expected a little more class and professionalism. There were five areas that they failed to meet needs:
1. Room Hallway had an odor.
2. Was supposed to have an adjoining room with family making a late arrival. Didn't happen.
3. While we received fresh towels, the room was not cleaned.
4. Went downstairs and placed a to-go order for meal in restaurant in mid-afternoon. I was the only customer in restaurant. Order was "lost." Took 30 minutes.
5. Parking was a great disadvantage. Garage was located nearby but in order to get there you had to make a minimum walk outside. Add bad weather on top of that and it was a miserable experience.
October 14, 2013