Rated 5 out of 5 by jb54654 Great server
Jasmine was very attentive, friendly and overall, a great representative for your hotel and restaurant.
July 10, 2014
Rated 4 out of 5 by JSwane Would've had 5 Stars
Everything was terrific overall. Clean room with a very nice bathroom. However, our AC went out on the last day. If there's an issue with ac units freezing the staff should notify guests of this and advise them to turn off the units when they leave. We're from South Florida so, we know this issue all too well but, also how to avoid it. So that was a problem on the last night but the manager and front desk staff were very courteous and helpful in resolving this issue.
July 2, 2014
Rated 5 out of 5 by ShoppingBag Wonderful Place to Stay in Brooklyn
The Sheraton Brooklyn is off the main drag of Fulton Street, so it's nice and quiet. The hotel is in excellent condition and the rooms are very comfortable. The furniture, mattresses, televisions and bathrooms are all modern. In fact, the bathroom is nicer than my own bathroom at home!
Only complaint: there are two amenities (a second bar and a 'grab-n-go' food shop) listed in the hotel's materials and neither of these places are still open.
Also -- Damien at the front desk was very helpful. He provided us with great advice on getting around the area and things to eat / see.
January 20, 2013
Rated 1 out of 5 by Mondo40 Needs better organization
1)Registration man (Bellman) disorganized,confused and lacked information. It took half hour to register
2)Club lounge staff (only 1 person for a lot of people)disorganized.Poor food quality.
3)Sunday pool attendant arrived at 11.30.Patrons milling around and no one giving info.4)Requested extra robe arrived the following day5)Angie promised 4000 extra points.So far not added to account.Other problems: Hotel cars (Taxis)incredibly expensive-Restaurant ?Grubber closed Sunday at 1P.M. ?? Friday:not hot water the whole afternoon.Understand the problem but no one could give info.
October 17, 2012
Rated 3 out of 5 by CalZ1 not what I expected
The hotel was not up to the expectation we have been used to for a Sheraton. The elevators were not available because the staff using the elevators kept overriding the access. One night we came in and there was vomit at the entrance way of one of the elevators. Our claim ticket for valet parking was never left off at the room as promised, we had to go and get it. The room was left mid cleaning with the maids carts left outside our room - good thing because we needed the supplies off the cart. Towels, paper cups, coffee etc. Overall, just not up to expectation at all.
July 20, 2013
Rated 4 out of 5 by cindloo good hotel for the price
Brooklyn is expensive...the Sheraton was very nice for the price! The room was small but had plenty of space for the two of us. Comfortable bed, nice large tv was a plus and it was very quiet which we really appreciated. The staff was helpful, especially the breakfast staff. Our food was very good as well. Loved the Starbucks coffee. One small note...the bottled water in the room said it was complimentary but I got charged for the 2nd bottle. They removed the charge when I called to complain, but it was misleading. No other complaints. I would stay there again.
November 18, 2013
Rated 4 out of 5 by Colorado0714 Nice hotel, poor location
Nice hotel, hard to get to based on local construction and one way streets. Parking was a pain at $45 a day valet with only 1 in/out privilege.
July 7, 2014
Rated 1 out of 5 by ilovefood Bed spread had large dark stains on them... and staff didn't care.
We stayed at this hotel for one night based on the location as we were arriving fairly late from the airport. Check in was slow as the front desk clerks were more interested in chatting with each other than checking us in.
Upon waking up the next morning, we discovered some huge dark stains on the comforter bed spread. It looked like someone spilled coffee onto the bed. We hadn't noticed it the night before because it was dark in the room and we went right to bed.
While this didn't actually affect our ability to sleep, wake up, etc., it did make me feel like we slept in an unclean bed. I mentioned this to the front desk clerk while checking out, and she really didn't appear to care about it - as if it were just a common thing.
December 13, 2011
Rated 3 out of 5 by jps1954 first,short visit
telephone operating instructions are not satisfactory as fine print in upper corner of a stick-on label. should have details in an easy-to-read folder.
during night, telephone randomly flashed a white light onto the window curtain. very annoying,
July 5, 2014
Rated 4 out of 5 by AttorneyatWar The Club Lounge is this hotel's best feature.
If the staff at the Club Lounge changes, I will not return to this hotel!
July 7, 2014
Rated 3 out of 5 by DMI14 Not what I expected
We were there for our wedding night and had booked a 1 bedroom suite and when we arrived we were told our room was downgraded because of AC issues. We encountered drunk rowdy people on our floor and the people next door to us were in and out all night and slammed their door everytime waking us continuously. It was not the experience I wanted to have on my wedding night!
June 30, 2014
Rated 5 out of 5 by kak818 Home away from home
This past weekend I was stuck in Brooklyn due to the hurricaine. If I had to be stuck away from home, I could not think of a better place to have it happen. The staff here extended my reservation without question when I knew I would be there for a few days. They had a hotel full of frustrated people and Marie and her staff (Marie especially) could not have handled things more calmly and with more kindness. As things started to unfold I wondered how the hotel would hold up and we never lost power and they did have food and drinks for everyone. Marie and her staff really should be commended. This just reiterates why I always stay at the Sheraton Brooklyn when I travel to NY if at all possible. Thank you for making something very tolerable out of a bad situation.
November 1, 2012
Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 4 out of 5 by bison Great staff
The staff really made the experience for us. Everyone was on their game from the greeting at the street to the valet, the front desk check in person and helpful staff that answered questions about the area with ease and confidence. All were approachable, sincere in their attentiveness and watchful of comings and goings. They just seemed well trained and professional
The room was well appointed, clean and modern. Would have liked a small fridge but everything else was great. The bed and pillows were very comfortable.
May 10, 2012
Rated 3 out of 5 More communication between management and guests needed.
On Thursday 10/11 we were notified that there would be repairs to the boilers and no hot water would be available from 1PM to 3 PM. When I attempted to use the "hot water" prior to going to sleep I was shocked to learn that it was cold. My husband called the front desk and was informed that repairs would not be complete for 24 hours. We had an early flight back to Florida and had to leave without showering. Had my husband not called to inquire we would never have known. More communication required. Additionally, the room was not kept clean, i.e. carpet was dirty (actually pieces of debris). I was told upon check out that we would be credited with 2,000 points ... that was all that could be done. I will think twice before making hotel reservations in Brooklyn, NY next time.
October 15, 2012
Rated 5 out of 5 by 2TiredGuysFromNC Quick Overnight Stay
Arrived a little early but the front desk staff accommodated us immediately and acknowledged my preferred status. The staff in the small cafe in the front (the restaurant is currently being remodeled) were all very young but I was amazed at how professional and courteous they were -- kind of rare for so young a staff. Every encounter I had with the front desk folk was excellent and informative especially as we planned to get out of town ahead of a coming snowstorm. I WILL BE BACK TO THIS HOTEL!!! No doubt!
December 10, 2013
Rated 4 out of 5 by jamesMo Nice
Very nice hotel 2 major issues. The parking situation is terrible and wifi is not free which I think in this day and age that should be standard
July 3, 2014
Rated 5 out of 5 by Karly Lovely one-night stay on a busy Friday night
My husband, baby and I spent one night in the hotel, on a layover out of JFK. There was obviously a wedding, among other events, happening in the hotel, but we were given wonderful attention and service - as well as a surprisingly quiet corner room on the 6th floor! The neighborhood is full of shopping - a little hectic if you are not used to or prepared for the NYC pace - but very lovely streets, restaurants and shops only a short walk away. We would recommend this hotel for a nice Brooklyn stay.
August 13, 2013
Rated 5 out of 5 by BarryK Recent stay
My wife and I stayed at your hotel for a wedding June 29. The hotel was recommended by the brides family, and we were pleasantly surprised by everything the hotel had to offer. Very comfortable and well appointed rooms.
July 1, 2014
Rated 1 out of 5 by Manju this hotel has zero
our stay was one of the worst one's we have ever had at a Sherton. We got up to no hot water on Sat 10 6 2012, the responce that was given was unacceptable.
Tried to get breakfast on Monday and was told no you can not we have to many groups therefore you must eat the buffet. Having esophageal cancer and only being able to eat not fried foods. Which is what was on the buffet, was one more thing that was totaly unacceptable. Unpon leaving the Sherton they had charge me for each bottle of water at 3.50 for the small bottle at that. The room was never cleaned correctly, dirty dishes were not taken from the room and the trash was not taken either. We had to ask for clean towels on the first day of our stay as they only had two. There were 3 of us in the room of which they new. So were we happy NO
October 10, 2012
Rated 2 out of 5 by HJPatUofSC Rattletrap Elevator Room
The room itself was very comfortable with great amenities (bed and bedding, bathroom fixtures, TV, coffee, everything). BUT if you get room X09 (where X = floor), beware: one of the elevators makes a terrible racket like it has loose vibrating parts, and it may keep you up all night, like it did to me. Second negative: I was at a workshop, where we all required internet access, and the wi-fi did not work in the meeting room for two of three days. So if you are organizing a meeting, beware!
October 10, 2013
Rated 3 out of 5 by Scharfy Poor location and tight quarters
This hotel is newer and clean. That is the best I can say about it. The Sheraton should have spent a little more money and found a better location. It is in a horrible neighbohood which is not convenient to anything. I would never recommend that women staying alone stay here. The restaurant in the hotel had the worst customer service, or lack thereof, and every customer dining at the same time we were agreed.
The continental breakfast on the club floor left alot to be desired. Powdered eggs with a green hue were enough to make one sick. I think the hotel could at least spend $50.00 on a waffle iron and provide a waffle station. The club lounge was rarely stocked with water. I even saw a few small bugs smashed on one of the curtains next to our table.
I would most definitely NEVER stay here again.
October 19, 2012
Rated 1 out of 5 by CABizTraveler2014 Incredibly disappointing...
My stay at this hotel was nothing but a daily disappointment and let down by management, saying they would fix things and not following through.
First, upon arrival they did not have a king room as my reservation was listed, they said I could asked to be moved the next day, I did, still no King rooms. Secondly, I have to call each day to have my room serviced, that prompted the Guest Services Manager "Victor" to call me, he came to my room to move me to a King Room on the 3rd day of my stay, offered me some free breakfast vouchers, which I never received, and Starwood Points for my inconvenience, again, I never saw that or heard from him again. This was such a let down after my stay the previous week at the Sheraton Austin were everything was perfect. I would not recommend this hotel to anyone, and I am a big proponent of Sheraton and Starwood Resorts. So disappointing!
June 25, 2014
Rated 5 out of 5 by Smitty187 Amazing staff..nice location
This hotel & staff are awesome. Family from LA came out for a week and we needed a larger room but were on a budget. Not knowing the neighborhood, we were pleasantly surprised at the proximity of the downtown Brooklyn shopping and transportation options. I can't say enough about the warmth of the staff, they gave us a room with a spectacular view for a modest upgrade fee. We were with a teen & early twenty something & felt comfortable letting them get around the area.
December 14, 2011
Rated 2 out of 5 by lsc33 Disappointing
I had high expectation because of Sheraton's reputation. The comfortable bed and location were as expected. I had to wait more than 15 minutes for an elevator at 9:00am on a Saturday. 2 elevators were broken and I was told it is a chronic problem. My shower was not cleaned by the staff. The room was tidy but not clean. The staff was accommodating and empathetic but helpless to do more than take off the internet fee from my bill. Yes, they charge for internet.
July 14, 2013
Rated 2 out of 5 by Suz54 My June stay
I was so disappointed in this stay that I am not sure I will stay again. It cost a lot of money to stay and I do not feel you meet the criteria any more.A positive is the beds and linens are amazing!! The air conditioning was loud and did not work properly and I did mention it and it was even worse after that. The staff seemed way too busy to personally help me. The hot tub again was not working and then it was fixed and very luke warm at best and the jets were not working properly so what is the point!! So disappointing. And then none of the tv's worked in the restaurant bar so why go in there and watch the World Cup and on top of that they were out of chardonnay!! A bar out of wine on a weekend what is up with that??!! Unbelievable!!! I do feel that certain employees were delightful and made some of these issues dealable.. It is also impossible to get a taxi and no one is willing to call one!! I think I need to try another hotel on my next visit. And the saddest part not one manager even addressed me on this trip especially after I asked to speak with them!! Very disappointing.. I do love the rooms and the beds are fabulous but since the air conditioning was so loud and then stopped working it made for a very stressful sleeping situation. This hotel is only four years old and I am so sad by all these issues.
July 1, 2014
Rated 5 out of 5 by LeoJ Awesome
Excellent accommodation, wonder staff, always saying good morning, welcome back, have a great day, which is not the norm for NYC. The room was the most comfortable room that my family has ever had. When we finished our vacation, my wife asked me and the kids to share the 5 best things about our vacation and my number 1 thing was the hotel and room comfort. Thank you very much and on my next trip to NYC I will stay there again.
January 28, 2014
Rated 4 out of 5 by smilingrep Hotel AC does not always work
We stayed two nights, the first night, we got in very late and the ac in our room did not work, it was over 80 degrees but hotel was sold out. The manager Victor, did move our room in the morning and sent a very nice room service tray to us. He also said he would put 4000 points on my spg account but, he never did. He also offered us free breakfast but their resteraunt on site was pretty bad and the service was awefull. The hallways of the hotel were about 85 degrees and we overheard alot of other guests say their ac was not working either. Also, currently there is construction and the street to the hotel is sometimes closed and impossible to drive to. We had to drive around the block 10 times and finally gave up and went to some parking garage a few blocks away and walked.
June 16, 2014
Rated 2 out of 5 by staycationing sheraton brooklyn
The room was clean and we had a nice time because we rented movies and brought our own food. The first room we were in had a broken heating system so we were moved to another room. We requested plates, silverware, and toothpaste...we got plastic cutlery, no plates and they forgot the toothpaste and we had to call back. That night, a man walked into our room because because he had been assigned to the same room that we were already occupying...
January 28, 2013
Rated 1 out of 5 by Third This hotel is NOT recommended
I did not enjoy my stay at this hotel. The service was horrible, they charged my credit card 50% when I placed my reservation without telling me and then lowered the rates by almost $100 for the same dates.I know this because a friend of mine booked the same type of room from their website for $90 less. If you choose to stay at this hotel don't book your room too early and make sure they don't charge your card at the time of registration.
September 9, 2013